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Candidate Info
years in workforce
months at this job
High School Diploma
Collector
Responsible for resolving delinquent accounts and assisting homeowners in their monthly
payment schedule.
- Utilizing an automated dialer system in a call center environment, achieved on average
- Successfully resolved 75% of answered outgoing calls to delinquent mortgage holders
- Achieved a delicate balance of stellar customer service while exercising negotiation
- Customer focused position, improved organization's cash flow.
Candidate Info
years in workforce
year at this job
Business Administration
Processor/collector
Skip trace to locate and verify debtor identities using Accurint and Lexis/Nexis applications.
- Notified clients of insufficient funds checks written to their establishment and conducted follow up investigations
- Generated over $15k monthly fee revenue versus goal of $5k, consistently surpassing business goals.
- Train new employees on software systems and mentor team to outperform targeted metrics.
Candidate Info
years in workforce
years at this job
College Prep
Political Science
Political Science
Debt Collector/financial Counselor
Provided collection services for three dental offices, consisting of 300 plus patients
- Consulted with insurance companies to verify insurance coverage and resolve claim issues
- Updated customer's demographic information and obtained financial data
- Provided dental companies with monthly report regarding status of accounts
- Assisted customers regarding problems with their accounts
- Drafted and mailed demand letters and satisfaction of debt letters
Candidate Info
years in workforce
months at this job
Secondary Education
Collector
Conducted outbound call campaigns targeted at recuperating outstanding debts owed
- Answered incoming calls regarding debts and facilitates payments to reconcile obligations
- Demonstrated extensive knowledge in conducting research required to find a debtor
- Established rapport with debtor in order to overcome objections and negotiate payments
- Reconciled collected debt with multiple systems
Candidate Info
years in workforce
years at this job
Healthcare Administration / Management
Collector
Collected for Accounts Receivables of $400,000 Budget between two providers.
- Accomplished Revenue goal for 11 of the 12 months for 2013.
- Accomplished collecting $22,000 from Humana insurance for 2008 claims.
- Responsible for Four portals of open balances for 2007 to 2014.
- Followed-up on Explanation of (Medical) Benefits and Denials from insurance companies.
- Developed direct contacts with insurance companies to get problem accounts resolved.
- Implemented appeals process of mailing cover letter explaining dispute with medical records.
Candidate Info
years in workforce
years at this job
Psychology
Psychology
Criminal Justice
Collector
Developed excellent customer service skills by communicating with individuals on a daily basis
- Adapted my skills in order to cover specific areas such as medical debt collections
- Implemented payment arrangements to insure the person could be debt free
- Developed organizational skills by receiving and submitting various payments
- Maintained customer service satisfaction by helping clients in a timely manner
Candidate Info
years in workforce
years at this job
Technology
Collector
Performed various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- Received payments and posted amounts paid to customer accounts.
- Arranged for debt repayment and established repayment schedules, based on customers' financial situations.
- Located and monitored overdue accounts, using computers and a variety of automated systems.
- Sorted and filed correspondence, and performed miscellaneous clerical duties
Candidate Info
years in workforce
year at this job
Business Management
Early Childhood Education
Subrogaton Collector Iii
Consistently in the Top 5 for negotiation and recovery results
- Managed workload using a daily diary system
- Reviewed, evaluated and investigated property damage claims to negotiate settlements with outside insurance companies
- Handled claims from all 50 states, with the exception of Connecticut, and applied all specific state laws and statute of limitations rules where applicable
- Settled claims within a 20% range and up to 10k without authority
- Summarized and made recommendations to the immediate supervisor for claims that fell outside of my authority
- Documented claim notes with communications and activities that pertained to the negotiation and settlement of the claim
- Made recommendations for arbitration or suit litigation in cases where the claim could not be settled satisfactorily
Candidate Info
years in workforce
month at this job
Collector
Negotiates Pay arrangements with clients to pay outstanding debt in full or setup best arrangements.
- Collected assigned monthly budgets as applicable
- Document all activity in a concise and accurate manner
- Quality assurance reviews as outlined by management
Candidate Info
years in workforce
year at this job
Customer Service Proficiency
Collector
Located and notified customers of delinquent accounts via telephone to attempt to collect debt
- Negotiated payment plans with debtors according to ability to pay
- Received payments and post amounts paid to customers accounts
- Accountable for reducing delinquency for assigned accounts
- Maintained files on the financial status of accounts
Candidate Info
years in workforce
years at this job
Business / Accounting
Collector
- Monitored all delinquency accounts on telephone.
- Documented account activity for collection.
- Prepared reports for insurer delinquency for investors on monthly basis.
- Developed strategies to convert delinquent customers to current
- Ensured optimal level of customer service at all times.
Candidate Info
years in workforce
years at this job
High School Diploma
Collector 2
- Curing delinquent mortgages, helping customers to avoid foreclosure and stay in there homes
- Assisted in creating a negotiations training course
- Promoted to Team Lead August 2011
- Take escalated calls, and handle specialized accounts
- Was assigned two mentees, who both won Rocket Awards ( most improved collector)
- Promoted to Collector 2 Sept. 2011
- 6 months top 5 collector and overall top 10
