Accounts Receivable Manager, Posting and Refunds
Organized and staffed a new department of 16 analysts and two supervisors needed to consolidate the posting of 6,000+ monthly business customer adjustments and balance transfer requests into all receivable systems, and to establish consistent approval, posting, and archive processes. Responsibilities increased to include four additional analysts and a supervisor to review 1,000+ monthly customer refund requests for accuracy, policy compliance, and payment.
- Achieved average posting completion time of less than one day and 99.5% completed within 3 days.
- Established Sarbanes-Oxley controls and passed reviews by internal and external auditors.
- Developed application with the IT department to automate daily posting of all entries into largest receivable system.