Network Support Technician Resume Samples - Page 2

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Network Support Technicians, also referred to as Computer Support Technicians, troubleshoot computer issues, answer employees' technical questions, and provide general technical support. Sample resumes for this position highlight responsibilities like assisting callers with their devices to get on Wi-Fi, working with staff to diagnose network-related issues, providing users with log-in information to access accounts, and training new associates on workflow and processes. Education requirements for this career vary and often depend on the skill set an applicant lists on her or her resume insofar as different kinds of computers, programs and hardware, rather than a specific postgraduate degree.

For more information on what it takes to be a Network Support Technician, check out our complete Network Support Technician Job Description.

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11

Network Support Technician

Maintained 2003 Active Directory network.

  • Managed 2003 Exchange Server and SQL 2005 Server.
  • Maintained, installed and configured Cisco wireless console and access points, 2960 switches and 6513 core switch.
  • Provided technical support to end-users.
  • Ran fiber optic and CAT 6 cable throughout campus.
Candidate Info
4
years in
workforce
1
year
at this job
12

Network Support Technician

Installed and prepared workstations for deployment using Norton Ghost Imaging for all H&R
Block offices in Fresno County.

  • Coordinated with Regional Manager on all technical issues.
  • Installed, configured and troubleshoot all POS Systems.
  • Managed all network, computer, printer related issue.
  • Disassembled all workstations, POS Systems and network devices in all H&R Block offices after seasonal employment. Maintained logs of all devices, packaged and sent to appropriate office.
Candidate Info
1
year in
workforce
1
year
at this job
13

Network Support Technician

Supported approximately 300 users daily.

  • Responded to email, telephone, and walk in requests for technical support.
  • Maintained network devices and peripherals.
  • Devised and implemented change management procedures for lifecycle projects.
  • Identified and resolved connectivity issues.
Candidate Info
5
years in
workforce
1
year
at this job
C
Microsoft Corporation
C
Ccna
Microsoft Certified Professional
14

Senior Network Support Technician

Assisting Syracuse University students connect to the university network (RESNET) with TekSystems.

  • Installed PC's and provided technical Support to Colgate University faculty with Manpower.
  • Migrated 36 users to Windows 2000 for Camp-Dresser Mcgee.
  • Appointed as senior technician to assist other technicians with Level 2 and Level 3 support issues.
  • Troubleshoot network, hardware, and software problems.
  • Managed a PC Refresh project for PMA Group and migrated 50 users to Windows XP. Supervised 5 employees.
  • Dispatch other Teksystems employees to various dorms.
Candidate Info
5
years in
workforce
1
year
at this job
BS
Information Technology
Information Management
15

Network Support Technician

Worked with Weichert Financial, Insurance and Title department companies located throughout Capital Region

  • Supported user laptops, desktops, network printers and applications
  • Provided phone support for all other technical issues
  • Service calls included setting up network servers and workstations for both wired and wireless networks
  • Worked hand in hand with current Help Desk department to resolve issues in sales region
  • Installed and configured company related applications such as Citrix and proprietary Title and Insurance programs
  • Maintained and administered Title server, responsibilities included backup policy procedures, setting up users on domain, configuring email and upgrading proprietary Title Express software as needed
Candidate Info
7
months in
workforce
7
months
at this job
BA
Bachelor of Arts
16

Network Support Technician

Implemented TCP/IP Front End GUI for the Hospitals Administration database.

  • Provided 1st and 2nd level desktop support for 800 users.
  • Troubleshot network connectivity issues.
  • Created and documented new subnet addressing for Front End Project
Candidate Info
5
years in
workforce
3
months
at this job
BS
Management Information Systems
Electronics Specialist
17

Business Analyst -network Support Technician

Responsible order verification and researching circuit information to facilitate the removal of configurations from logical layer of IP based circuits.

  • Executed proper removal of network elements while avoiding an out of service condition for multiple customers.
  • Maintained service level agreements for circuit disconnect defined by management.
  • Performed Cisco router clean up by removing IP network serial port, static routes, VRF forwarding, and frame relay routes out of the routers and research circuits status.
  • Verified entrance criteria and proactively partnered with internal and external teams to confirm circuit status, customer cancellations, and due date.
Candidate Info
15
years in
workforce
1
year
at this job
C
Electronics
BS
Marketing
18

Network Support Technician

  • Accountable for installing, administering, and supporting company's internal LAN
  • Installed, configured and administered Novell V. 3x OS onto network, including patches, fixes and updates.
  • Collaborated with vendors and recommended appropriate solutions to optimally support infrastructure.
  • Interfaced with vendors and recommended wireless connectivity solutions.
Candidate Info
8
years in
workforce
3
years
at this job
Communications Management
19

Network Support Technician

Investigated and resolved software and hardware problems.

  • Configured and installed new hardware and software for users.
  • Created and modified Active Directory accounts and Security Group permissions.
  • Provided network and remote access support.
  • Coordinated with vendors for equipment supply and support.
  • Created procedure documentation, network diagrams and floor plans.
  • Prepared user instructions and provided one-on-one training.
  • Kept systems up to date with system patches and anti-virus updates.
Candidate Info
8
years in
workforce
7
months
at this job
BA
International Relations
20

Desktop/network Support Technician

Troubleshoot Various Hardware/software/networking related issues.

  • Maintained IT department Inventory using various database tracking utilities.
  • Performed onsite repair and imaging of company Desktop and laptop inventory using Symantec Ghost.
  • Reduced customer down time by 50% by implementing a new corporate strategy for hardware deployment.
  • Assisted with Deployments of hardware and software upgrade projects.
  • Utilized Numara Track-IT ticket based system for helpdesk based tickets.
  • Performed hardware repairs on various equipment
Candidate Info
2
years in
workforce
1
year
at this job
AS
Information Technology

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