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Grocery Manager Resume Samples
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0-5 years of experience
Instrumental in handling day-to-day operations of store and meeting objectives for sales, margin, product inventory, and customer service. Supervised up to 25 employees on a daily basis, ensuring customer service standards are met.
- Oversaw large sum cash drops, filing incident reports, and ensuring policies/guidelines were adhered to by employees.
- Implemented strategies to improve customer service, drive store sales and increase profitability by 15%.
- Ensured customer complaints were resolved quickly and efficiently.
- Improved store appearance and product presentation to meet company standards.
- Provided support to store employees during peak periods or when scheduling conflicts occurred.
0-5 years of experience
Lead my team in a Plus format Grocery department with multiple unique edges. This store had many different economic levels that posed challenges in merchandising and ordering. I successfully trained multiple partners for every major position in the Grocery Department.
- Gross Profit achievements of over 20% and over budget.
- SPPH remained constant at $625 while conditions increased substantially.
- Promoted 2 partners to become Grocery Managers.
6-10 years of experience
Developed staffing schedules using sales and POS transaction metrics.
- Oversaw entire store operations from opening to closing processes including reconciling daily store transactions and preparing bank deposits.
- Interviewed, hired, and trained new employees.
- Handled resets according to schedule, including adding new merchandise, and deleting discontinued merchandise.
- Developed merchandising plan for weekly sales ads.
- Ordered and managed inventory for grocery department.
- Managed vendors to ensure inventory levels met the needs of the store and credits were issued for out dated product.
0-5 years of experience
- Led a team of 12 employees that established a warm and personal feeling day in and day out for all of our guests.
- Organized and facilitated the ordering process for multiple departments on a daily basis.
- Assisted our Store Manager in any tasks appointed to myself including beer, wine, and liquor orders, and maintaining and improving other departments.
- Experience in P&L statements as well as meeting and exceeding our budgeted sales for 8 quarters consecutively.
0-5 years of experience
- Introduced sales and marketing strategies through creative merchandising that contributed to revenue growth.
- Determined product lines, maintained inventory levels, managed vendors, designed marketing and sales campaigns and oversaw merchandising.
- Coordinated with the store manager in planning and delegating daily work task and schedules to associates.
- Managed front end service including point of sales, returns, accounting, and customer service.
- Improved promotional displays and trained department managers on features to build and merchandise in order to maximize sales.
- Earned respect with a proven ability to obtain high performance levels from employees while maintain a pleasant working atmosphere.
6-10 years of experience
Started as overnight stocker, grand opened a Chesapeake location, made department lead in less than a month
- Moved to Frozen Food and Dairy and promoted to Dairy manager in 5 months, worked to reduce shrink while eliminating out of stocks
- As Night crew chief developed associates from other departments to work in grocery. Was promoted to Assistant Grocery Manager in less than a year.
- As Assistant Grocery, Led the Night crew and assist as necessary, maintain clean shelf standards, proper fronting, and providing customer service.
- Acting as Assistant Store Director for two months, where I oversaw day to day store operations including labor, store projects and promotions and customer feedback
- As Grocery Manager, mentored two Assistant Store Directors
- Lowered shrink in department from 2.7% to 1.2% in six months
0-5 years of experience
- Recruited by a Fry's (store manager) Judy Turek to manage the entire grocery department including dairy, frozen food, and liquor departments.
- Recruited by a Fry's (CAO department manager corporate level) to assist other stores with remodels, reports, and new product placement.
- Analyzed facility appearance, sales and marketing techniques, customer relations, and set up computer reports to use as tools to streamline department operations.
- Performed audits based on out of stocks items and item movement to determine ways to decrease our out of stock items.
- Performed all duties that employees of various positions in order to assess time management.
- Developed a strong business relationship with vendors on marketing, sales, and leadership of product development.
- Managed to train employees and vendors on readiness conditions of the store for business opening at 6am daily.
0-5 years of experience
- Supervised up to 40 employees in delegating tasks, assessing situations, resolving problems, as well as providing support for fellow associates
- Oversaw the inner workings of the store, predicted flow of schedules, anticipated movement of product, and organization of received shipments
- Maximized sales at the point of purchase by planning and merchandising products accordingly in order to create exciting and enticing displays, seeking to generate revenue and boost sales
6-10 years of experience
Assists in the overall operations of the grocery department within a $950,000+ volume super store location. Primary functions include handling of all daily operational procedures (organization/condensing of all warehouse merchandise, am/pm/nightcrew task sheet execution, working of all sale/promo items and overstock.
- Coordinates with all vendors to maximize weekly department sales.
- Assists in the daily execution of CAO procedures in order to maintain full availability of products and minimum backroom stock
- Oversees and engages in the building of all displays, merchandises shippers, floor displays, and product according to company standards.
- Receives product deliveries, ensuring order and invoice accuracy.
- Maintains department cleanliness, communicates sales/pertinent info to all department associates, assists in managing labor cost and shrink reduction.
0-5 years of experience
- Responsible for the store in the absence for the Store Manager and Assistant Manager.
- Ordered and maintained acceptable levels of stock by anticipating sales.
- Handled hiring and training of a stock crew of six to eight employees.
- Achieved and often surpassed productivity goals.
10+ years of experience
- Responsible for ensuring customers were always satisfied with their shopping experience and for making right when they were not
- Responsible for maintaining over $1 million in store inventory, involves all the steps in the supply-chain process at retail store level
- Manage the departments payroll process
- Responsible for coaching associates the documented processes put in place to achieve a high level of success
- Department operated at a much higher sales increase than corporate average
6-10 years of experience
- Exceeded monthly sales quotas on a consistent basis.
- Supervised and developed Sale Support Staff Members.
- Compiled internal and external customer communications.
- Reviewed and tracked daily sales reports.
0-5 years of experience
Order product thoughtfully to ensure that it is in stock and the profitability of the department is maintained.
- Provide excellent customer service by handling customer complaints, inquiries, and special orders.
- Oversee ten employees by assigning tasks while considering the best workflow for the store.
- Stock product and ensure that all sales are marked appropriately.
- Train new employees.
- Meet with product vendors to discuss new lines and sales.
0-5 years of experience
- In addition to the MOD responsibilities listed below, worked to increase profitability of grocery department sales through smart buying and creative merchandising techniques
- Continuously utilized BEX as well as customer feedback to place products and company bestsellers
- Worked with various outside reps to bring in new items, reset shelves and promote product
- Organized and directed grocery department staff to maintain higher levels of cleanliness and customer service
0-5 years of experience
Supported and assisted the Grocery Manager in all areas of grocery operation.
- Drove great customer service throughout the store.
- Trained and developed Team Leaders and Assistant Team Leaders.
- Helped with overall store merchandising plans.
- Helped maintain strong store morale.
- Assisted the Grocery Manager to meet and exceed financial targets.
- Supported and sustained Store, Regional and National policies and programs.
- Supported and transferred to metro area stores as needed.
- Completed specials projects as assigned.
6-10 years of experience
- Lead my team through United's mission of Ultimate Service Superior Performance Positive Impact
- Building strong team member, guest, and partner relationships daily
- Oversee total store operations with average weekly sales of 1 million dollars
- Managing inventory levels of over 6 million dollars
- Recruiting, training, and managing over 100 team members
- Grown whole health sales 20% through merchandising and product knowledge
0-5 years of experience
Works to guarantee positive customer service experiences, and provides prompt and friendly assistance
- Maintains a positive attitude by being friendly, approachable and caring
- Effectively leads employees by maintaining positive working relationships, and evaluates employees to ensure work is properly completed in a timely manner
- Oversees cashiers (manager on duty to approve alcohol sales and verify price discrepancies)
- Understands the basics of store accounting (counting of tills, safe drops, and preparation of deposits)
10+ years of experience
Ensured employees maintained the highest level of customer service.
- Hired, scheduled and supervised over 40 employees.
- Handled customer complaints, special item requests and large quantity item requests.
- Placed on special assignment to assist stores in annual inventory preparation within my district.
0-5 years of experience
Manage center store operation at [company name] and act as point of contact for all employees
- Provide excellent customer service and diffuse situations as they arise
- Draft and process monthly and yearly performance reviews
- Develop daily and weekly plans for sales and personnel to encourage organization and efficiency
- Enforce proper procedures and regulations
- Train and educate employees on best job practices
6-10 years of experience
Management of center store area and all departments of the location when the lead manager on duty.
- Ordering of the grocery department and others when necessary.
- Control of inventory to reduce shrink.
- Improve and Maintain the quality of the location to increase sales and customer satisfaction.
- Ensure the companies policy is being followed.
6-10 years of experience
Product procurement for all center-store departments
- Developed weekly merchandising plan for grocery/non-food items
- Scheduled workforce for all non-perishable departments
- Handled Manager-On-Duty operational responsibilities when required
0-5 years of experience
Serve as manager on duty on a routine basis
- As manager on duty responsible for securing and closing store twice per week
- Maintain accurate inventory counts
- Enter claims for items billed but not received
- Set up and maintain weekly sales displays and endcaps
- Create weekly department schedule to ensure adequate staffing
- Oversee stocking according to company standard practice
0-5 years of experience
- Ensure a constant product in stock of 99.3%
- Profit and loss analyzation and accountability.
- Practice, and support company's instituted shrink controls.
0-5 years of experience
- Provide direction and leadership within stocking and merchandising employees
- Maintain great customer service and deliver a positive customer experience.
- Follow schematics, plans of action, and maintain excellent store conditions.
- Schedule planning, order writing, merchandising, and sales demands experience.
6-10 years of experience
- Manage personnel of the different divisions of the grocery department
- Help maintain the product level of the store through computer assisted ordering
- Assist in planning and setup of the sales floor to maintain and increase sales
- Act as manager on duty for open or closing procedures
0-5 years of experience
- Directly responsible for managing stock crew; total store in absence of Store and Assistant Managers
- Writing proper orders to fulfill customers' needs
- Execution of the companies' merchandising and sales programs
- Achieve budgeted sales, profits and shrink controls
- Handle customer questions, complaints and suggestions
- Ensure great customer experiences through expectations of Food Lion
- Maintain, or exceed, production measures set forth by organizational leaders
0-5 years of experience
- Direct and supervise employees engaged in sales, inventory- taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Establish and implement policies, goals, objectives, and procedures for their department.
- Keep records of outgoing orders.
- Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.
10+ years of experience
In charge of store operations when working as the Manager on Duty, "MOD"
- Managing the hours of the hourly scheduled associates.
- Controlling the inventory cost of the product line and shrink control.
- Implementing the CAO Ordering System to control the store out of stock products.
- Handling customer service when needed on a professional level
- Handling the cash flow as far as deposits and change orders regarding the Loomis truck.
Grocery Manager Duties and Responsibilities
Grocery managers perform varied daily tasks depending on how large their store or department is, the number of customers who shop there, and the size of their team. However, there are several core duties associated with this job:
Manage Staff Grocery managers oversee all grocery store staff members. This includes resolving employee disputes, directing staff, assigning duties, and disciplining or firing staff as needed. Grocery managers also schedule staff shifts and vacation days and dispense employee paychecks weekly, biweekly, or monthly.
Train Staff Grocery managers hire and train new grocery store staff members.
Run Cash Register Grocery managers run the cash register to ring up customer purchases.
Inspect Store and Monitor Inventory Grocery managers regularly inspect the store to determine tasks that need to be completed by staff. They also monitor store inventory and update inventory logs. This includes managing store displays and stocking shelves and retail areas, or directing staff to do so.
Address Customer Complaints Grocery managers address complaints from customers and work with them to find satisfying resolutions.
Prepare Bank Deposits Grocery managers reconcile store transactions and prepare bank deposits.
Grocery Manager Skills and Qualifications
Grocery managers are leaders who manage daily grocery store or department operations, address and resolve customer problems, and supervise staff. Employers seek grocery managers who have the following specific skills:- Personnel management - grocery managers are leaders who supervise, train, hire, and fire employees, which requires strong management skills
- Customer service - grocery managers work in a customer-oriented business, so employers look for professionals with customer service skills
- Communication skills - grocery managers use verbal communication skills to address customers and speak with employees
- Physical fitness - grocery managers must stand for long hours at a time and lift and move objects
- Analytical thinking - grocery managers inspect store environments to determine what work needs to be completed, which requires analytical skills and attention to detail
- Computer skills - grocery managers work with multiple software programs to manage inventory, employee schedules, and other store data, which requires computer skills
Grocery Manager Education and Training
Employers require grocery managers to have a high school diploma or GED. Past work experience in management or groceries is also strongly preferred. Paid training is provided to grocery managers hired on an entry-level basis. The training program varies by employer and by how much experience the candidate already has. During training, grocery managers work closely with a training manager or regional manager to learn their day-to-day job tasks.Grocery Manager Salary and Outlook
PayScale data shows that grocery managers earn $57,429 in median annual income. According to the Bureau of Labor Statistics (BLS), food service managers earn $52,030 annually, or $25.02 an hour. BLS data shows that employment in this field will rise 9 percent by 2026, which is as fast as the national job growth average. Many employers provide grocery managers with basic health insurance that includes major medical as well as some dental and vision coverage. Paid vacation days are also standard. Uniforms are typically provided as well.Helpful Resources
These resources provide work tips and strategies, offer information about education programs, and show dates for upcoming networking opportunities:
Store Manager Red-Hot Career Guide - find out how to answer the interview questions that store managers, including grocery managers, are likely to face with this in-depth book that contains thousands of potential questions and great answers for them
National Grocers Association - this association of independent supermarkets offers information about industry events, education programs, research tools, and other resources
Career as a Supermarket Manager - learn more about the supermarket and grocery store business with this in-depth book that covers all aspects of being a manager in the fast-paced retail food industry
Supermarket News - stay up to date on all relevant news in the world of supermarkets and grocery stores with this industry publication
The Manager's Answer Book: Powerful Tools to Build Trust and Teams, Maximize Your Impact and Influence, and Respond to Challenges - use this book to learn how to build great management skills, lead staff members, and handle the problems that managers face
American Management Association - explore this website to find training seminars, training programs, and other educational resources for managers who want to succeed and perform their jobs effectively