Floor Supervisor Resume Samples

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Floor Supervisors are usually employed by hotels and are responsible for keeping hotel premises clean and organized, supervising housekeeping activity, coordinating room attendants, ensuring guest satisfaction and solving complaints. Other duties are inspecting guestrooms, responding to special guest requests and handling lost and found items. Typical Floor Supervisors resumes emphasize leadership, organization, communication abilities, customer service orientation, and attention to details. A degree in hotel or hospitality management is common experience in Floor Supervisor example resumes.

For more information on what it takes to be a Floor Supervisor, check out our complete Floor Supervisor Job Description.

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1

Csr Floor Supervisor

One of 15 chosen from 400 agents to lead a Supervisor Team

  • Answered Supervisor Calls; Resolved issues so concerned customers are happy and call is not escalated further
  • Assisted in training new teammates with handling customers/calls during new employee incubation periods
  • Helped teammates with company guidelines to consistently keep our team's Quality Assurance scores high
  • Assisted customers with inquiries on bills, to make payments, or to make a payment arrangement
  • Met and exceeded requirements for daily, weekly, and monthly phone time statistics.
Candidate Info
7
years in
workforce
5
years
at this job
HS
High School Diploma
Network Systems Administration
2

Office Manager/floor Supervisor

Supervise 4-5 employees per shift to ensure best guest experience possible, including but not limited to flawlessly following steps of service. Improved standards as needed.

  • Data entry related to all A/P and A/R. Worked with owners and accounting firm to keep accounts current. Monthly audit of bills and brought discrepancies to attention of owners.
  • Responsible for coordinating all large party, events, and buyouts. Create procedures and policies for the planning of these events, including menu and cost/profit planning with chefs.
  • Order and monitor office supplies and selected restaurant supplies. Sourced vendors and negotiated pricing as needed.
  • Answering multiline telephones as well as keep up with expense accounts
  • Administrative management of wine program with Wine Director. Maintained all records, menus and reconciled all bills and inventory on monthly basis.
  • Created company filing system and procedures for regular maintenance
Candidate Info
9
years in
workforce
2
years
at this job
3

Principal Coordinator (floor Supervisor)

My role as Floor Supervisor in the Legal Front End Department involves reporting and analyzing key business metrics, organizing and moderating strategy sessions for unit managers, monitoring Quality scores for regulatory and customer experience, and coaching and developing agents.

  • Increase Quality scores by 4 percentage points over 6 months leading to historically high customer satisfaction
  • Coaching and developing 57 associates in credit card recovery strategies which earned us the number one status among competing external agencies
  • Develop and maintain operational dashboard for senior management leading to increased ease of access to key information for rapid decision making
  • Generate Monthly revenue of about $1.6 million beating external agency competition, and maintaining number one status over the last 12 months
  • Led project team to define key system notation codes to reduce risk
  • Institute employee recognition program "Top Dog Award" for LFE agents leading to high employee morale
  • Reduce employee lost productive hours by about 80 hours per week through reporting and corrective action
Candidate Info
14
years in
workforce
2
years
at this job
BS
Business Administration
MA
Master of Arts
4

Floor Supervisor, Le Gourmet Chef

Create and set up displays and signage.

  • Supervised and trained new employees with an emphasis on customer service.
  • Assisted with payroll, scheduling, and corporate bookkeeping, such as daily deposits.
  • Organized and placed all kitchen equipment to ensure proper placement.
  • Key Holder opened and closed store.
  • Received 100 % on store secret shopper.
Candidate Info
26
years in
workforce
6
years
at this job
Math And Business
5

Table Games Floor Supervisor

Monitored table games to ensure Tribal, State, and Federal regulations were followed

  • Established and maintained bank rolls for tables
  • Tracked play of guests for a cash rewards program
  • Coached and developed team members in a one-on-one scenario
  • Relayed any suspicious activity to supervisors immediately
  • Resolve guest or team member complaints
  • Manage issuing of complimentary meals to guests
Candidate Info
6
years in
workforce
8
months
at this job
6

Floor Supervisor

Responsible for achieving and maintaining sales and service goals

  • Was able to meet and exceed quarterly sales and service goals
  • Managed and mentored operations team members to identified sales opportunities
  • Used telemarketing as a way to develop new customer relationships
  • Orchestrated off-site opportunities to drive additional sales
  • Utilized close proximity to local mall and smaller businesses to bring in new relationships
  • Assisted in several high value incoming relationships
  • Completed all necessary reports and schedules
Candidate Info
9
years in
workforce
4
years
at this job
7

Floor Supervisor

Responsible for managing a collection portfolio of 4000+ accounts.

  • While performing training and managerial duties analyze collection performance for specific clients.
  • Manual dialer 200+ calls per day.
  • Met and exceeded goal for 36 months averaging over 40,000 collected per month skip tracing via Accurint and Innovis.
  • Collection of multiple client portfolio's
  • Setup inbound payments and offer resolutions to the consumer inbound and out bound calls from dialer.
  • Negotiate deferments with the consumer and the clients.
Candidate Info
7
years in
workforce
7
years
at this job
8

Floor Supervisor for Caesars Entertainment

Resolve customer complaints and answer customers' questions regarding policies and procedures.

  • Provide customer service representatives with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
  • Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures while correcting errors or problems.
  • Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
  • Manage a team of 15-25 agents to meet their required levels of customer service on the phones, monitor the performance of the production floor by checking individual's Key Performance Indicator's, such as Average Hold Time and Quality.
  • Monitor calls, provide feedback, coach/develop customer service representatives, and ensure that they meet and exceed their daily goals.
Candidate Info
7
years in
workforce
7
years
at this job
AAS
Medical Assisting
9

Call Center Floor Supervisor / Recruiter / Trainer

Supervise floor of 45 telemarketing agents

  • Handled 80% of Irate calls and TOL and DNC,
  • Verified and closed 80% of agent outbound calls
  • Daily lead reporting and agent monitoring
  • Recruiter, train and coached employees
Candidate Info
8
years in
workforce
5
months
at this job
HS
High School Diploma
10

Dealer, Floor Supervisor, Pit Manager

Managed, supervised and dealt all table games on the boat.

  • Accounted for all funds which included daily table game and slot machine drops (we count
  • Provided excellent customer service. Quickly and effectively solved customer challenges and concerns.
  • Always looking for new ways to improve customer service.
Candidate Info
10
years in
workforce
1
year
at this job
HS
High School Diploma

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