IT Infrastructure Manager Job Description
IT Infrastructure Managers are primarily responsible for overseeing both the technical and managerial aspects of their organization’s IT department. They can be employed by any type of organization, provided that that organization has an IT department.
Their job is to plan, direct and design their company’s IT infrastructure while simultaneously managing the IT team responsible for maintaining that infrastructure. While most IT professionals do most of their collaboration with other members of the IT team, IT Infrastructure Managers must also frequently collaborate with colleagues in different departments. IT Infrastructure Managers typically work exclusively in an office setting, and will oversee lower-level IT employees while reporting to higher-level members of staff such as the Chief Technical Officer, Chief Information Officer, President of IT Infrastructure or IT Director.
IT Infrastructure Manager Duties and Responsibilities
In order to ensure that their company’s IT infrastructure is always functioning as effectively as possible and is never sluggish or outdated, IT Infrastructure Managers perform a variety of tasks. We analyzed several online job postings to identify the following IT Infrastructure Manager duties and responsibilities.
Oversee IT Department
IT Infrastructure Managers play a large role in the management of their company’s IT department as a whole. Almost every task that IT department personnel engage in, from performing routine system updates to installing entirely new elements, will need to be monitored and guided by the IT Infrastructure Manager.
Part of an IT Infrastructure Manager’s job is making sure that all relevant data is properly collected and stored. This can include performance metrics, service levels, server status and both planned and unplanned system outages. Depending on their company’s protocol, the IT Infrastructure Manager will need to deliver the data they’ve collected to higher-level employees on a regular daily, weekly or monthly basis.
Implement Processes and Procedures
It’s one thing to think of a way to improve a system, but it’s another thing entirely to actually make that idea a reality. That’s exactly what IT Infrastructure Managers have to do whenever a new process or procedure is approved by higher-level employees.
The scope of an IT Infrastructure Manager’s work is not limited to the inner workings of the IT department. Instead, they must evaluate the IT department as a component of the company as a whole. Then, they will be expected to collaborate with colleagues and department heads in order to develop strategies which will help the IT department better align itself with the company’s overall financial and corporate strategy.
IT Infrastructure Manager Skills
IT Infrastructure Managers are tireless leaders, creative thinkers and technical whizzes. They are able to effortlessly switch between the role of Manager and the role of Engineer, and they’d rather work overtime than allow a detail to go overlooked. In addition to these general personality traits and skills, employers are looking for IT Infrastructure Managers with the following skills:
- Attention to Detail – When the security and functionality of an entire IT infrastructure is on the line, you can’t afford to ignore the little things. Thus, IT Infrastructure Managers need to have a highly focused attention to detail.
- Extensive Technical Knowledge – IT Infrastructure Managers need to be intimately familiar with technologies such as Microsoft, Cisco and VMware. They will also need to have experience with storage area networks, WAN acceleration, virtualization, firewalls, routers and more.
- Management Skills – Unlike many other IT professionals, it’s essential for IT Infrastructure Managers to have excellent people skills in order to effectively manage their company’s IT department.
- Certification – While some employers don’t explicitly require it, many give preference to IT Infrastructure Managers who are a Cisco Certified Internetwork Expert, Microsoft Certified Solutions Expert or Microsoft Certified Systems Engineer or have related certifications.
- Communication Skills – Stellar communication skills are necessary for an IT Infrastructure Manager to strategize, plan and collaborate with both higher- and lower-level colleagues.
IT Infrastructure Manager Salary
According to the Bureau of Labor Statistics, the median annual salary for Computer and Information Systems Managers, which includes IT Infrastructure Managers, is $131,600. Those in the lowest ten percent earn $80,160 per year or less, while those in the highest ten percent earn $166,160 per year or more. IT Infrastructure Managers in California, New York and Virginia enjoy the highest median wage in the United States, earning $153,800, $152,300 and $151,900 per year, respectively.
IT Infrastructure Manager Educational Requirements
All employers require potential candidates to have a bachelor’s degree in computer science, computer engineering or a related field, while most prefer potential candidates to have a master’s degree in a technological field as well. The vast majority of employers we looked at required IT Infrastructure Managers to have at least ten years of experience as an IT Engineer in addition to at least five years of management experience.
Additional IT Infrastructure Manager Resources
We put together this list of resources to help you continue exploring your career as an IT Infrastructure Manager.
Datapipe – This website publishes news articles at least once a week on new technologies, the cloud, cybersecurity and industry events.
Forrester IT Infrastructure Blog – This blog is full of the latest developments in IT infrastructure and operations.
IBM Systems Blog: In the Making – If you want to learn about truly groundbreaking technologies, you have to go straight to the source: IBM.
Association of Information Technology Professionals – AITP provides its members with regional chapters, career opportunities, regular newsletters and webinars, discounts, conventions and more.
IT Core Infrastructure – If you’re looking for a place to discuss infrastructure technologies, industry news and more with fellow IT professionals, check out this LinkedIn group.
IT Specialist Network – This LinkedIn group is the perfect place to connect with almost 250,000 other IT professionals.
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