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0-5 years of experience
Managed multiple on-going project tasks of various complexities, which required strong follow up, consistent communication and streamlined organization for successful completion. Partnered with Sales and Solutions Engineering to access and determine solution to meet client needs. Worked with assigned accounts from a sales consultant prospective gathering requirements and ensuring all hardware and software deployments are completed within schedule and budget.
- Led and managed At Track Services program for NASCAR Sprint Cup races, throughout the Southeast region increasing brand loyalty and generating solid customer leads.
- Performed research, analyzed moderately complex information, developed and presented account recommendations to sales force, which facilitated business growth.
- Implemented and managed multiple retention campaigns, rate plan optimization and account review processes, which ensured customer satisfaction and reduce company churn.
- Compiled project requirements for the development of Software Applications and Ad Hoc reporting, to include documenting stakeholder requirements and tracking milestones until project completion.
- Worked with RF Engineers and Site Acquisition Teams on proposed CDMA/IDEN network and tower enhancements.
- Served as Subject Matter Expert (SME) in the area of CDMA devices. Working knowledge of 2G, 3G, 4G and GSM wireless networks.
0-5 years of experience
Managed and supported key Time Warner divisions and IBM. Organized, planned and directed all implementation projects for clients.
- Organized, planned and managed $25M global data network installation project that was completed on time and within budget.
- Completed a private voice network migration for critical customer locations, which reduced customer's annual costs by over 15%.
- Implemented new order procedures that ensured transparent transition for all customer order entry requests and increased on-time installations by 20%.
- Resolved a recurring customer voice network issue by re-designing traffic termination at key customer service centers, thereby increasing call completion rates by 25%.
0-5 years of experience
Managed clinical evidence-based hospital software implementations.
- Spearheaded implementations with variety of hospital health information systems (HIS) vendors (Epic, Meditech, Allscripts, Cerner), hospital HIS teams, and clinicians, improving HIS information at 5 hospitals ranging from 95 to 450+ beds.
- Organized and managed 10-person internal cross-functional team, implementing $9M medical content contract at 225 client sites in 14 month time span.
- Reduced implementation steps, saving time and additional employee costs.
- Identified roadblocks, developing solutions for timely implementation and escalating issues as needed.
- Communicated effectively with client and internal team regarding project status, presenting effective reports (oral and written) to all levels.
- Trained end users in basic functionality, ensuring efficient use, greater accuracy, and provider time saved.
- Built dynamic relationships with internal and external teams, fostering smooth and fluid implementations.
6-10 years of experience
Served as single point of contact to National Corporate customers with ownership and accountability for matrix management of the customer lifecycle, from customer acquisition through billing activation across the product portfolio. Coordinated onsite support activities such as deployments and training. Delivered end-user and corporate training. Managed tier one and some tier two troubleshooting
- Managed over 35 major corporate business accounts that generated over 4 million in revenue per year.
- Successfully migrated 98.6% of assigned corporate accounts (over 5000 units) off of a decommissioned IDEN network to an improved CDMA network ahead of shutdown schedule.
- Used Business Objects to create excel spreadsheet reporting & cost per revenue usage for corporate accounts.
- Reduced corporate customer churn from 2.43% to .98% among assigned accounts.
- Introduced self-service options by training corporate customers in the RightNow Tool.
- Performed proactive account analysis and delivered care solutions with corporate accounts to anticipate customer needs.
0-5 years of experience
Managed integration projects with various HIS vendors, including McKesson, GE, Cerner, EPIC, and ADAM / Ebix. Pre-sales subject matter expert (SME) and technical resource.
- Enhanced customer awareness of full product functionality and best practices, enhancing customer usage training, sharing testimonials and success stories.
- Guaranteed complex project completion, including vendor integrations and hospital implementations, in collaboration with internal and external departments.
- Boosted integrated product new sales success rate to 87%, valued $1.5M annually, participating and assisting in sales process as pre-sales technical resource and subject matter expert.
- Grew integrated product renewal retention rate to 95%, increasing customer satisfaction and retaining business, providing product trainings and customer support.
- Delivered follow-up actions and customer support, increasing completed implementations 99%.
- Secured customer retention and new product introduction, supporting the organization.
6-10 years of experience
Provided online banking solutions and served as centralized contact person for customers, vendors, and internal teams ensuring projects completed within budget and targeted schedules. Managed implementations of different projects including: net new launches, online banking conversions with customer data, core conversions, mergers, wealth management, lending, finance center and websites design.
- Coordinated tasks in fast-paced environment with multiple priorities for successful project completions on scheduled launch dates.
- Supplied customers and management weekly updates with detailed project plan, meeting notes, and action item lists to keep projects on task.
- Advised customers on conversion processes and suggested methods of communication, minimizing consumer impact such as online banking down time due to conversion.
- Built strong customer relationships based on proficient knowledge of online banking products to identifying additional sales and referral opportunities.
- Provided on-going support for products and services implemented and assisted in troubleshooting on reported client issues.
- Launched 12 banks with and without data conversions, completed 5 core conversions, 2 mergers, and 16 online products.
0-5 years of experience
Project management for MediaDent Electronic Dental Records, a newly acquired company
- Completed 15 successful implementation projects start to finish while working closely with customers
- Coordinated and delegated to six project staff members to accomplish tasks to ensure success
- Created and organized process using careful communication with existing employees
- Lead all inherited, new, long term and multi-site implementation projects
- Reviewed and approved contract addendums
- Conducted custom training plans and time frames
0-5 years of experience
Managed 90+ Army / Air Force accounts in Southwest region of US. Dedicated support for all contracting personnel, IT Admins, Communication Squads and end-user staff at major bases in 7 states, totaling over 6K individual devices.
- Ensured customer satisfaction by quoting and establishing new contracts for specific communication needs based on customer's mission.
- Extended equipment life cycles by maintaining product warranties and ordering replacements.
- Performed quarterly QAs on accounts vs. contract specs, ensuring proper billing, resulting in 98% accounts accuracy, and reducing A/R numbers.
- Provided technician support and training on government approved mobile devices providing dedicated care for end users.
- Developed custom reporting through business objects, specifying customer's required data.
- Completed migration project for assigned accounts from Nextel to Sprint network, successfully migrating account 5 months under schedule.
6-10 years of experience
Promoted to management after initial year of service as a Senior Project Manager.
- Successfully managed cross functional teams implementing multi-million dollar projects for Miami Dade, New Jersey State Police, and Tarrant County 911 District and other large, complex, 911 systems.
- Displayed proficiency correcting and completing large projects which were previously missing delivery milestones and timelines.
- Led successful process improvement initiatives in PMO Procedures and cross-functional corporate software processes
- Assigned employee project portfolios, tracked project performance and insured adherence to PMO policies and procedures.
- Reviewed and provided input for customer quotes and RFP responses for project budgeting purposes.
- Provided initial Scopes of Work for major customer engagements in advance of contract.
- Incorporated SaaS offerings such as Text-911 into existing projects.
0-5 years of experience
Experienced implementation project manager for web-based business to business electronic payment and remittance solutions
- Managed and prioritized multiple complex electronic payment implementations, which included credit card and ACH (Paymode-X) payments
- Created client specific technical business requirements and file mapping documents for Development team
- Worked with client, internal and external partners, through all phases of the implementation to successful completion
- Created new and updated existing project documentation used by Implementation Managers throughout the project lifecycle
- Assisted in the on-boarding of new members to the Implementation Team
0-5 years of experience
- Led multi-module implementations and provided accountability and quality experience to client and [company name] team for overall project.
- Established and maintained relationships with Implementation, Service and Sales to collaborate on client and project goals, issues and resolutions and provide a One[company name] client experience.
- Managed communication and provided resources to client and [company name] team to ensure project success.
- Top 15% of PMs: July – December 2011, per the Health of the Implementation Office report.
- Mentored a new Project Manager to assist and support in leading implementation projects.
Implementation Project Manager Duties and Responsibilities
No two implementation project managers are exactly alike, as specific skills vary from employer to employer. However, after analyzing online job postings, we have identified several core duties and responsibilities common to the job:
Participate in Contract Negotiations Before a new project begins, a contract needs to be created between the client and the company providing the new product. Since project implementation managers work directly with the client during the life of the project, they often participate in contract negotiations to ensure both parties agree to reasonable terms when it comes to project deadlines and actual services provided.
Assess the Client’s Needs After a project begins but before implementation actually starts, implementation project managers are responsible for assessing the client’s exact needs and creating a plan to meet those needs. This assessment usually comes in the form of many meetings with the client’s department heads and other stakeholders.
Manage Team of Implementation Specialists Implementation project managers are responsible for managing a team of implementation specialists, who develop new software or configure new hardware for the client. They ensure teams are on task and team deadlines are met.
Manage Conflict Between Internal Teams and Client Once in a while during a project, conflict arises between internal teams and the client. Implementation project managers are responsible for managing this conflict and ensuring the problem is solved before the quality of the project is compromised.
Report on Project Progress Implementation project managers communicate frequently with key stakeholders to report on the project’s overall progress. These reports typically include discussing any problems the teams have had with the client and vice versa.
Implementation Project Manager Skills and Qualifications
Implementation project managers are skilled people managers who know how to keep a project running according to deadlines. Employers look for candidates with a bachelor’s degree in a related field and at least five years of experience within a relevant industry. Successful implementation project managers also have the following skills and qualifications:- Project management experience – implementation project managers know how to successfully manage a project from inception to completion. They understand how to set and meet deadlines and other goals through previous project management experience
- Team management – implementation project managers are skilled people managers. They often work with multiple teams simultaneously, and they know how to address the needs of each team without stepping on the toes of other teams
- Conflict management – conflict can arise frequently during a project, and implementation project managers are skilled negotiators and conflict managers. They know how to address both sides of the argument and can provide helpful solutions for everyone
- Time management – implementation project managers are skilled at managing their time. They can organize their schedule appropriately so they can meet all their commitments
- Communication skills – implementation project managers are highly skilled communicators. They can address different audiences using audience-appropriate language to communicate their meaning clearly and efficiently
Implementation Project Manager Education and Training
Implementation project managers typically possess at least a bachelor’s degree in a field directly related to the type of product that they are implementing. These degrees can range from computer science to business administration. Implementation project managers may also be required to hold a project management professional (PMP) certification. Due to their extensive experience working on implementation projects, many implementation project managers won’t need to undergo any kind of on-the-job training other than the standard HR and initial setup training.
Implementation Project Manager Salary and Outlook
According to PayScale, implementation project managers make an average yearly salary of around $70,000. This salary can vary depending on the industry. For example, those who work in the software industry typically earn more. In this example, implementation project managers make an average of around $100,000 per year. Since implementation project managers work in a variety of different industries, specific job growth rates vary widely. For example, the Bureau of Labor Statistics (BLS) reports that project managers in the software industry can expect 12 percent growth over the next decade, while those in the manufacturing industry may experience very little to no growth in the same time period.
Helpful Resources
Check out some of these helpful resources to learn more:
Project-Management.com – this website is billed as “the ultimate reference for project managers.” It provides a ton of valuable resources for new and experienced implementation project managers. It features articles on topics like the best apps and software for PMs, along with links to helpful books and training resources
Project Management Tips – this how-to blog focuses on teaching new project managers how to perform well at their job. It discusses the different tools a project manager can use to improve the quality and life of a project. Recent topics include handling remote employees and project scheduling
Project Management: Absolute Beginner’s Guide – this book is a helpful resource for new implementation project managers. It covers topics like the key skills each project manager should have, how to lead projects, and 15 common mistakes every new project manager faces, among plenty of others
Strategic Project Management Made Simple – this book aims to improve project management skills by asking four simple questions. The content takes a deep dive into answering each of these questions to help project managers understand the bigger picture of the projects they are working on
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