Stocker Job Description
A Stocker is responsible for stocking merchandise in a retail space. They receive and distribute merchandise throughout the store, displaying it in accordance with procedure, and take inventory of stock regularly. They’re also responsible for performing customer service duties.
The Stocker works fairly independently but they’re usually under the supervision of either a general manager or a warehouse manager. Most work within grocery stores, general merchandise stores and department stores. Some also work in warehouses.
Stocker Duties and Responsibilities
In order to successfully stock retail spaces, a Stocker performs many different tasks. We analyzed job listings for Stockers in order to identify these core duties and responsibilities.
Provides Customer Service
The Stocker usually works in a visible place on the store floor while stocking merchandise, so they must also be capable of providing excellent customer service. They assist customers who need help and answer customer questions. Because they stock the store, they usually have very extensive knowledge regarding product location so they assist customers who are trying to find specific items.
Stockers are responsible for stocking shelves with product and maintaining inventory. They must display products nicely and according to display policies and procedures. It is crucial that they maintain the look of the store and the merchandise through proper stocking and attractive displays.
When product comes into the warehouse and is unloaded, the Stocker is often the ones who transports the product from the back room onto the store floor. They then distribute product throughout the store to its appropriate location. They also take inventory to maintain product levels.
Maintain Store Cleanliness
In order to keep up the appearance of the store, in addition to stocking product and creating displays, the Stocker assists with maintaining the cleanliness of the store by sweeping, mopping, dusting and cleaning up spills.
Stockers are detail-oriented and able to follow written and verbal instructions. Since they often interact with customers, they must by good communicators. In addition to these general skills and traits, employers are looking for stockers with the following skills.
Core skills: Based on job listings we looked at, employers want Stockers with these core skills. If you want to work as a Stocker, focus on the following.
- Being able to work a flexible schedule
- Demonstrate an ability to do basic mathematics
- Having the ability to stand for long hours and lift heavy merchandise
Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your Stocker toolbox and broaden your career options.
- Experience in retail
- Sales experience
- Distribution or warehouse experience
We searched the Web to find the best industry resources to help you continue exploring a career as a Stocker. From thought leaders to industry groups, this list is packed with opportunities to learn, connect and engage.
On the Web
Medallion Retail Blog – Blog from a retail company
Vend – Tips and advice in the retail industry
Shopify – Shopify’s blog on general retail and ecommerce
National Retail Federation – Professional organization for people in retail
Retail Industry Leaders Association – Organization for retail industry leaders
NASFM – Organization and resource for retail professionals
Retail Analytics: The Secret Weapon – A book that gathers and analyzes retail data
The New Rules of Retail – How to Compete in Retail
Retail 101 – A guide to managing a retail business
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