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0-5 years of experience
Conducted trend analysis & recommended alternatives to improve financial performance & cost reduction.
- Launched 3 business units in 1 year increasing corporate clientele & market share.
- Made a feasibility report of increasing company profits by 50% by launching a new product.
- Increased circulation by 10,500 copies – achieved 75% sales revenue through existing clients & 25% through new clients.
- Developed “Off-street Workshop” business unit as a networking tool to increase clientele & market presence.
0-5 years of experience
- Overhauled accounts receivable process by expediting invoicing and collections process, and increasing sales team awareness of delinquent accounts. Initiated collection process that reduced and maintained value of past due invoices from $230k to $30k.
- Supervised A/B split testing for lead generation emails resulting in an open rate increase of 11% and CTR increase of 22%.
- Supervised development of 15,000 new unique pages. Estimated $180k in intrinsic value added to the company.
- Developed passive social media presence on Facebook and Twitter, accomplishing an average monthly increase in active users of 57% and lifetime likes of 74%.
- Performed various administrative tasks as needed, including new office selection and recruiting new employees.
0-5 years of experience
Liaised between business end-users and fixed income technology, to effectively analyze business requirements and implement enhancements to fixed income trading system applications.
- Advised business users on options, risks and costs, recommended business priorities, and documented and assessed business requirements to service operation
- Utilized Rational Unified Process for software engineering to ensure high quality software from project initiation to completion
- Collaborated with developers on test case design, and utilized QTP testing methods during system software releases to ensure successful project launches
- Led budget research analysis efforts to develop cost metrics for the fixed income department leading to a 30% increase in funding
0-5 years of experience
Gathered and documented client requirements, business needs and project objectives, via feedback sessions and client meetings.
- Joined the development team and database administrators in deciding the universe specifications, reporting procedures and formats.
- Designed and implemented user set- up, end user training materials and testing procedures.
- Conducted User Acceptance Testing (UAT) of the developed applications along with the end-users.
- Wrote Ad-Hoc queries and Stored Procedures using SQL Server Management Studio.
- Reported bugs and interacted with the software development team to resolve issues.
- Seamlessly collaborated with 10 members to achieve daily objectives.
0-5 years of experience
Transitioned, balanced, and added customers receivables to SAP system, incorporating all related credit and collections customer master data.
- Built a ‘ship-to reference table’ of partners for use in SAP, eliminating multiple entries and resulting in clear and consistent entry options for end-users (internal customers).
- Documented and implemented updated processes including supplemental training.
- Performed monthly audits on completed billings ensuring proper billing for all clients.
- Approved and processed requests for new customers. Also revised and maintained sold-to’s, ship-to’s, partnering, sales representative changes, and customer names or address changes ensuring accurate set up in SAP.
- Primary contact for internal users on how to complete required forms and retrieve related data in SAP.
0-5 years of experience
A multibillion trade credit insurance company with global presence in over 45 countries
- Generated quarterly competition reports by gathering qualitative and quantitative data from: financial & industry reports, economic publications, press releases, etc.
- Conducted research on market entry e.g. size of the market, legal requirements for penetration, license price, etc.
- Prepared ad-hoc presentations for the CEO & Board of Executives on various markets and clients
- Researched and presented Social Media plan which was integrated in the business strategy
- Introduced a BU-wide newsletter with the scope of monitoring the industry and competitor performance
- Initiated an e-library concept (SharePoint) to facilitate knowledge flow in the company
- Created a simplified file-naming guide to standardize file indexing for easy access
0-5 years of experience
Support investment management systems by conducting research and analysis of data and business system requirements
- Translate business requirements into functional requirements for development and QA teams.
- Functioned as a liaison between clients and development teams to analyze opportunities for business process improvements relating to the Commissions Administration and Reporting Systems.
- Analyzed production issues by querying back end databases and assisted with troubleshooting of those issues.
- Supported the full span of the SDLC from detailed business analysis, designing user interface design, writing business and technical
0-5 years of experience
Project coordinator for International PPV/VOD project. (Scheduled meetings, prepared agenda and published meeting minutes, maintained project documentation on share point site).
- Captured and documented functional requirements for enhancements within Prism (Marketing System); which enables users to complete day to day functions in the marketing department.
- Captured requirements for design and development of EBRG SharePoint sites.
- Documented process work flows reflecting interactions between all software within IT identifying how information is processed and what forms of communications are used.
- Performed manual functional, integration, and UAT (User Acceptance Testing) testing for the SharePoint 2010 implementation.
- Conducted several walkthrough meetings to gather and create (BRD) business requirement document for video conferencing implementation.
- Coordinated internal/external business units (15-20 groups) for Tech Day which displayed current tools which improves the communication & collaboration within SPHE (300-350 attendees).
- Created and modified release schedules to reflect year to year information.
0-5 years of experience
I was involved in contributing to the design and development of strategic operational risk management information to executive management like Budgeting and Ageing report performance of Business units in complying with Loss Data event creation and General Ledger disposition.
- Involved in researching, analyzing and reconciling pending variance data between Operational Risk Center and the General Ledger.
- Worked with various financial instruments like interest rate derivatives, fixed income and other structured products that Citizens/ RBS offer and evaluate any net exposure or negative exposure linked to the products.
- Provided support and oversight in establishing remediation plans to resolve gaps in operational risk management practices at assigned business units and/or corporate functions.
- Performed data warehousing of the loss events for different business units on a monthly basis
- Worked with various Business Units like Corporate Finance, Consumer Lending in building monthly and quarterly budgets and forecasting expenses and losses related to Loss Events in the future.
- Created Business req documents(BRD) and functional specifications(FSD) for the Loss Event Monthly result process by interacting with the technical team and Business units stakeholders
- Coordinated User Acceptance Testing (UAT), developed and maintained quality procedures and ensured that appropriate documentation was in place.
0-5 years of experience
Gathered client’s Point of Sale OPUS system specifications, and documented work practices in Business Requirement Documents.
- Collected, Analyzed, and configured information/requirements for accuracy and quality.
- Discussed software requirements and LOE to define the scope of the project.
- Presented solutions in written reports while analyzing, designing, testing and monitoring systems in a waterfall methodology.
- Analyzed customer business processes and recommended changes, solutions, and improvements.
- Developed, planned, and implemented short and long-term goals, to include organizing, prioritizing, and scheduling work activities for development.
- Ensured efficient, courteous handling of client requests, including POS software service problem resolution, and technical troubleshooting which were resolved in a timely manner.
0-5 years of experience
Created and reviewed business requirements, functional specifications documents and translated technical material/ documents from Korean into Chinese Mandarin.
- Worked with production staff to identify and map detailed current processes, identified gaps and failure points, performed root cause analysis and developed functional requirements that supported overall strategy, goals and objectives.
- Coordinated regular business requirement meetings with Japanese and Korean experts.
- Identified, researched, investigated, analyzed, defined and documented business processes.
- Conducted workflow, Process Diagram and Gap Analyses to derive requirements for existing systems enhancements.
- Assisted with user testing of systems, developed and maintained quality procedures and ensured that appropriate documentation was in place.
- Assisted the Project Manager in setting realistic project expectations, in evaluating the impact of changes on the organization and plans accordingly, and conducted project related presentations.
- Provided technical assistance in identifying, evaluating, and developing systems and procedures that were cost effective and met business requirements.
0-5 years of experience
Worked as an Analyst in the education sector service department.
- Responsible to meet with the clients and data analysis.
- Participated in Stakeholder Management to communicate effectively with the right stakeholders.
- Functioned as the primary liaison between the operations and the technical team and resolved process issues throughout the project cycle.
- Applied basic knowledge of Database management and Data mining.
- Involved in managing the project scope and designing use cases and project plan.
- Guided QA team to write test cases and test scripts to confirm the displayed information and also tested to print the image in the paper.
0-5 years of experience
- Created and coordinated company sales pipeline database, regularly interfacing with independent contractors which resulted in more than two million dollars in executed contracts.
- Carried out Database and Document Management Officer tasks for Risk Assessment and Project Planning team.
- Assisted with executive level client presentation development and support.
- Responsible for formulating initial business affiliate and potential client research reports.
0-5 years of experience
Selected the data, software, hardware needed for prioritization of mission critical areas and estimated the amount of time needed for conducting Y2K assessment tests.
- Completed the initial implementation of hardware/software application data and resource evaluation.
- Distributed the data collection mechanism to all hardware & software users on campus.
- Assisted in the completion of the questionnaires; reviewed cleansed data, input data into SIG database & maintained, updated information as required.
- Responsible for the installation and administration of the SIG 2000 repository and assessment tool (SIG Tool) and other software tools used in managing Y2K assessment project data.
0-5 years of experience
- Routinely completed complex assignments requiring independent action, and a high degree of initiative to resolve issues with consistency and accuracy.
- Coordinated project deliverables/issues with key stakeholders
- Researched, compiled, and formatted information into databases and spreadsheets.
- Managed organizational level space and facilities processes for FTE’s and contractors by coordinating resource moved, added, or changed space reassignments
- Identified areas of improvements for service and performance of KP-IT reporting tools and processes
- Applied KP-IT methodologies and standards in gathering, documenting, and analyzing business requirements.
0-5 years of experience
Worldwide Document and Content Solutions (WDCS)
- Coordinated efforts to migrate websites to Microsoft SharePoint 2007
- Managed content management activities for SharePoint based websites and portals developed in house and by vendors
- Performed UAT testing of Sharepoint based websites and portals prior to client functional reviews
- Acted as team coordinator for Morris Plains site which included procurement activities, expense reporting, and visitor registration
0-5 years of experience
Project: Energy Price Protector, Accent Energy
- Acted as a bridge between business users and developers
- Collaborated documentation with Senior Business Analyst and Project Manager on Project Charter, Current-State Analysis, Requirement and Specification documents
- Conducted requirement gathering sessions
- Reviewed, prioritized and updated requirements with every update
- Documented requirements, conversations, meetings, decisions and sign-offs
0-5 years of experience
Analyzed and reported on success of implemented solutions as it relates to their outcomes. Monitors tasks form initiation through delivery and for continuous improvement. Completes cost/benefit analysis where required.
- Liaison between business owners, external clients, internal technology team members, and vendors
- Provided detailed knowledge of business processes and best practices; as well as, perform business analysis, process design and requirements gathering.
- Conducted Requirement Workshops (JAD sessions) with end-users, development and QA teams
0-5 years of experience
Analyzed and reported on success of implemented solutions as it relates to their outcomes. Monitors tasks form initiation through delivery and for continuous improvement. Completes cost/benefit analysis where required.
- Liaison between business owners, external clients, internal technology team members, and vendors
- Provided detailed knowledge of business processes and best practices; as well as, perform business analysis, process design and requirements gathering.
- Conducted Requirement Workshops (JAD sessions) with end-users, development and QA teams
0-5 years of experience
- Initiated new hire onboarding project, providing recommendations for the CTO using Lean methodology
- Provided support to a Global Cash Data Framework project through testing, business analysis and quality analysis
- Analyzed and edited weekly global cash reports as a liaison between Portfolio Managers and the development team
- Developed a workflow mindset to create and audit database applications using MS Visio, Access and SharePoint
- Updated and maintained feature life cycles on physical Kanban board and digital SharePoint database
0-5 years of experience
- Worked closely with senior management to meet goals and assisted multiple teams within corporation including sales, marketing, IT, client services, and contracts.
- Implemented and supported a business initiative to streamline existing internal workflow software.
- Identified requirements, analyzed, documented and proposed possible workflow scenarios, and ultimately implemented a new business process for North American office using Serena Business Mashups software.
- Designed and managed execution of transfer of North American tracking system to Global system.
- Conceptualized and supervised the creation of a training program for users of the workflow system.
- Liaised with international offices for review/implementation of global business process systems.
0-5 years of experience
- Accurately and efficiently executed test plans.
- Assembled and documented all test results and retested as necessary.
- Documented client organization’s direction, structure, business processes and requirements..
- Assisted in the collection and consolidation of required information and data.
0-5 years of experience
Serviced existing customers while providing analysis to grow new business
- Provided market research and industry data specializing in manufacturing, distribution and services
- Assisted in planning, design, program, test and implement client projects
- Interpreted facts and complex figures to assist management teams in overcoming operational challenges
- Documented client business requirements, processes and operational structure
0-5 years of experience
Produced metrics, maintained a recruiting/applicant tracking database.
- Mapped the recruitment process for the purpose of updating a recruiting/applicant tracking database.
- Acted as the main liaison for the development of a new user interface for the recruiting/applicant tracking database.
- Trained users on recruiting/applicant tracking database and developed training materials.
- Designed and administered a SharePoint Project portal.
0-5 years of experience
- Upheld compliance requirements through daily extraction, preparation, and delivery of trade blotters internally and externally to custodian banks
- Improved financial visibility through creation of custom trade reports using Bloomberg AIM when requested
- Accurately identified and documented the limitations of BBG AIM reporting functions through trade history reporting analysis
- Supported trading desk through ongoing trade systems troubleshooting and development efforts as well as ad hoc tasks such as broker and account reconciliation
0-5 years of experience
Managed software such as QuickBooks, Excel and provided recommendations to improve analyses.
- Planned and organized acquisition, storage and exhibition of collections and other materials.
- Built internal and external customer relationships as well as responding to inquiries.
- Studied, examining and researching potential target markets as well as support implementation.
- Employee of the month consecutively in June and July in 2012 for outstanding leadership and record growth.
0-5 years of experience
- Developed and managed a wide range of mortgage and auto operational and servicing databases and reports
- Created queries inside a data warehouse using BrioQuery Designer for maintenance of statistical loss events on both mortgage and auto portfolios used for analysis work
- Used MS Access as a database management tool to analyze and maintain table relationships to ensure data integrity
- Provided mortgage and auto portfolio trend analyses to Senior Management
0-5 years of experience
- Developed and implemented research methodologies including survey, benchmarking, and statistical modeling
- Generated a perceptual map to visualize the marketing positioning
- Initialed factor analysis to discover the decisive factors of customers
- Forecasted sales based on previous sales data to support production decision
0-5 years of experience
Assisted Director of Information Technology with Y2K compliance issues.
- Developed and maintained client database.
- Scheduled all meetings and appointments for Director of Information Technology.
- Maintained office equipment and ordered all office supplies.
0-5 years of experience
Conducted JAD sessions; planning, organizing and directing the meeting.
- Assisted in the product planning and development cycles by creating BRD; gathering requirements to writing specifications and shaping the software development process
- Developed Use Case Diagrams, business flow diagrams, Activity/State diagrams and Sequence diagrams so that developers and other stakeholders can understand the business process
- Created a process document to depict the flow of critical information
- Developed Project Status metrics for weekly evaluation of Project Status and the impact of change request on the time line
0-5 years of experience
- Validated customer claims by collecting and evaluating loan servicing files and supporting documentation.
- Analyzed, identified and resolved escalated first mortgage loans received from customer complaints, exceeding established quota by +33%.
- Documented findings from research in Foreclosure Lookback database, as well as other required systems or servicing platforms.
- Analyzed business processes with trainers, SMEs and management to coordinate steps toward resolution of issues and streamline workflow, leading to implementation of best practices.
- Prepared performance reports to allow implementation of new strategies for production enhancement while maintaining required quality standards.
- Sought and maintained working knowledge of select processes and current procedures of other functional areas which are necessary to facilitate research and provide resolution.
- Performed regular Quality Control reviews on cases received from Underwriting department.
- Assisted Deloitte & Touche in special project building, researching and maintaining loans database.
0-5 years of experience
Ran bi-weekly Deliverables Report derived from Microsoft Access and Excel
- Communicated with delivery teams and managers on a daily basis to derive information on current status of deliverables that are past, due currently, and upcoming
- Served as a liaison between various business and system groups
- Worked alongside the Project manager and the PMO lead to capture time spent on certain project deliverables to satisfy client needs
- Attended weekly PMO team meetings to communicate issues and possible solutions so deliverables and timeline of project are not affected
- Created detail workflows and specifications for report creation and submission
0-5 years of experience
Collected and consolidated business processes as well as business rules of the client.
- Looked over and analyzed the business requirements document to derive the functional specifications document and assisted in the preparation of System Requirement Specifications.
- Attended weekly change request meetings to document changes and implement procedures to test changes upon completion.
- Involved in creating various documents such as Use case, Business Requirements and Functional Requirement Specifications.
- Organized JAD sessions with SMEs, Project Managers and clients to gather & analyze enhancements required for each conversion wave.
- Assisted in the testing team throughout the project life cycle, by writing manual testing, running test scripts and ensured the testing results corresponded to the business requirements.
- Assisted in the creation of data flow diagrams for the various sites designs using MS Visio
- Managed the release of project-related materials for internal and external stakeholders by creating reasonable plans
- Conducted meetings and Training in between the project phase to communicate the project phase progress to the stakeholders.
0-5 years of experience
Supported client Business, Functional and Technical processes
- Interacted with client, advanced business analysts, and solution developers to determine and resolve system issues and defects
- Performed functional and integration testing
- Prepared and maintained project documentation and artifacts including analysis, reports, and user documentation.
- Worked in a fast paced development setting and worked with minimal supervision in a dynamic, team oriented environment
0-5 years of experience
- Assisted in extracting the business requirements from the end users keeping in mind their need for the application and documented it for the developers following the HIPAA Guidelines for individual functional areas.
- Researched the existing client processes and helped the team in aligning with the HIPAA rules and regulations for the systems for all the EDI transaction sets.
- Participated in interviews with business users to gather requirements and documenting those requirements for technical and non-technical audience.
- Assisted in translating Business Requirements and user expectations into detailed specifications employing Unified Modeling Language (UML), MS Visio.
- Documented requirements and transformed them into Functional Requirement Specifications (FRS)
- Developed and distribute necessary documentation required for releasing changes into the company’s production environment. Also, follow the software development life cycle and documentation standards.
- Proficient in Windows XP, Vista, MS Excel, MS Word, MS Power-point, MS Publisher, MS Visio, MS SharePoint Quality Center, Blueprint, Rational Rose, SharePoint, SPSS, CRM, CMS.
0-5 years of experience
- Member of the planning team responsible for the analysis and replenishment of fashion product for multiple accounts
- Maintained sales and inventory data for fashion product for multiple accounts
- Analyzed product data and recommended actions to optimize sales and minimize inventory exposure
- Communicated with forecast manager and sales team on programs and remaining inventory liability
- Recognized and highlighted opportunities and issues with recapitulations to sales
- Worked with customer sales and 852 EDI data
- Updated various product boards and excel files for Planning and Analysis team
0-5 years of experience
Acted as liaison between the operations staff and the programming staff
- Created Business Requirement documentation from interviews with the end users of the administration system
- Trained staff on all system upgrades and enhancements
- Responsible for all end user output changes for a staff of over 1000
- Led the Y2K testing and system design verification for all Annuity output platforms
0-5 years of experience
Received certification in Microsoft Dynamics AX Finance
- Implemented Microsoft Dynamics AX 2012 R2
- Documented functional requirements
- Coordinated the project following the SureStep Methodology
- Drafted the documentation following the SureStep Methodology
- Delegated tasks to team members for project completion
- Consulted with the Project Manager regarding tasks, documentation, and meeting agendas
- Created Account configuration documents
- Created and configured Chart of Accounts in Microsoft Dynamics AX 2012
0-5 years of experience
- Identified, analyzed, and documented extensive business requirements and delivered work products throughout a project life cycle
- Served as an interface between technology teams, support teams and business units
- Responsible for assuring data quality and performance impacts during the Build/Test stage of a project
- Developed Avon’s Business Intelligence Competency Center site via SharePoint. Platform for all information and enhancement requests
0-5 years of experience
Developed and managed a wide range of mortgage and auto operational and servicing databases and reports
- Created queries inside a data warehouse using BrioQuery Designer for maintenance of statistical loss events on both mortgage and auto portfolios used for analysis work
- Used MS Access as a database management tool to analyze and maintain table relationships to ensure data integrity
- Provided mortgage and auto portfolio trend analyses to Senior Management
0-5 years of experience
- Supported the company CEO in operations and management of the Chinese Bridge Program at Tufts University
- Planned and coordinated weekly meeting with ESL department at Tufts and prepared related documents.
- Served as the liaison between students, ESL department and the company to ensure needs of students are communicated in a timely fashion to the department and the company.
0-5 years of experience
Collected and analyzed company sales data using Siebel/Oracle
- Created a variety of reports based on analysis of data
- Verbally presented or emailed findings to Vice President of Sales and CFO of company
- Organized data and wrote scripts for annual awards ceremony
0-5 years of experience
Investigated and evaluated different software and hardware options to computerize Stock Control System. Maintained and improved current Stock Control System.
- Created complex formulas, cell referencing, linking worksheets, creating macros and importing and exporting data in excel.
- Logical design: data and process modeling techniques included normalization, Data flow diagrams, and Entity relationship diagrams.
- Physical design: built tables, defined relationships, enforced referential integrity and created complex queries.
- Designed forms and reports. Coding behind objects. Advanced features used included Data Access objects.
0-5 years of experience
Provided customer support for complex and escalated customer issues involving billing or service.
- Explained detailed billing and business protocol to customers and performed billing adjustments.
- Completed reporting for necessary field visits, rate changes and customer billing adjustments for management review.
- Scheduled appointments with customers for meter maintenance and reading verification.
- Reviewed meter readings for accuracy and adjusted billing according to meter reading history and daily usage.
- Completed weekly inflow of new meter cases.
- Setup new accounts for tenants and property owners.
- Received and answered customer inquires.
- Furnished and obtained information in connection with service orders.
- Created and processed electric and gas emergency orders, service changes and other customer requests.
0-5 years of experience
Responsible for generating innovative solutions to bridge the gap between business and IT
- Performs the tasks of gathering, analyzing and storing information
- Handles the responsibilities of analyzing and documenting business requirements
- Assist Senior Business Analyst in planning, designing, programming, testing and implementing client projects
- Responsible for generating accurate data on company performance, project expense, user behavior, and employment rates
- Provides supports to supervisors by documenting organizational structures, internal processes and clients’ business requirements
- Conducts presentations to key decision makers
- Trained new employees on company equipment and on how to use software programs. Prepared training materials. Presented six courses over two years.
0-5 years of experience
- Elicited requirements from project stakeholders using document analysis, surveys & meetings; refined business requirements using task/workflow analysis and competitive product analysis
- Documented & introduce requirements to software developers; communicated & document all changes to initial requirements with project owner & developers; served as primary point of contact for requirements related questions
- Wrote & executed test cases; assisted with QA at each phase of project
- Assisted with inter-departmental project management; wrote user manuals & procedural documents
0-5 years of experience
Wrote stored procedures against SQL Server and Oracle databases to retrieve application and user data
- Used customized ETL processes to retrieve client files and push to database
- Created SSRS reports from scratch to meet client online marketing objectives and analysis
- Wrote and tested T-SQL code and created stored procedures to automate daily processes
- Tested and verified accurate website tagging and library setup using HTML and XML technologies
- Created and verified CSV feeds from clients to ensure successful processing and categorization
- Utilized Lotus Notes on a daily basis to open, escalate and close tickets
- Used FTP technology to retrieve and send data to clients
- Wrote and modified Perl and Korn Shell scripts to automate backend procedures
- Validated CSV feeds and web logs using UNIX to ensure continuation of data processing
0-5 years of experience
- Assisted company director in planning and scheduling of projects.
- Performed detailed and accurate industry and client research and reporting.
- Managed time, cost and risks related to project planning and completion.
- Attended meetings and seminars with company director and prepared outcome reports for senior project management team.
- Worked directly with senior project management team on the presentation of finalized research projects.
- Provided key information to company director for vital planning and program development.
- Performed various administrative support tasks, including research, communications, travel arrangements, and record keeping.
0-5 years of experience
Created presentation material for various projects and clients in the United States and Vietnam.
- Assisted in the construction and testing of corporate web sites.
- Conducted English language and civics training sessions for employees arriving from the Vietnam office to better ease the transition into the American culture and adapting to the differences in the work place.
- Assisted in implementing employee hour tracking system.
0-5 years of experience
- Performed client-tests with New York and London Client Connectivity Architecture teams
- Tested internal trading systems before their release into Production
- Completed Client Configurations and learned the XML language
- Conceived scenarios to test the functionality of trading systems
- Created a training manual for employees and future interns on Equity Portfolio Trading
- Voluntarily passed the Global Production Certification Program in Equity on Bloomberg
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Junior Business Analyst
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
