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0-5 years of experience
Implemented Default Servicing projects of various sizes and risk levels simultaneously by following technology operations group project methodology, using SharePoint for project tracking and documentation.
- Consolidated the information gathering process for loan modification terms by updating proprietary settlement applications and the mortgage servicing platform.
- Reduced corporate security risk by migrating 3rd party vendors from the mortgage service platform to a more secure application.
- Streamlined access to information for mortgage loan owners or assignees.
- Reduced negative impacts to existing processes and internal applications by facilitating meetings with business partners and documenting business requirements for application and process updates.
- Reduced the onboarding time for new teammates by coaching and mentoring them to follow project management methodology.
0-5 years of experience
Cross-department infrastructure enhancements via Six Sigma methodologies
- Leading Diplomate Services project to revolutionize service center by implementing a modern CRM, enterprise quality phone/IVR system, and first ever CSAT/NPS program for the organization
- Transforming internal governance by centralizing like tasks within one department, including the management of volunteer staff dedicated to developing physician exams
- Developing multi-generational plan to reduce cycle time of exam registration window by 25%
- Advocated for on-site Six Sigma training, resulting in over a dozen employees being selected for the first round of Green Belt certification
0-5 years of experience
As a Sr. staff business process analyst, my major responsibilities are analyzing/documenting data requirements from business needs and working with end users to streamline reporting process.
- Prepared month-end close package related to COGS and inventory for top managers.
- Created Oracle Discoverer end-user reports for finance team.
- Developed SQL scripts to retrieve data from Oracle for business analyses.
- Simplified reporting process by developing excel templates using excel functions and macros.
- Assisted in extracting data from different sources, transforming, and verifying data per business requirements.
- Worked with finance and supply chain group to identify and analyze process issues.
0-5 years of experience
Served as the point person for enterprise wide electronic signature(eSignature) and bill statement initiatives, promoting operational standardization and cost reduction. Successfully launched EasyPay recurring payments, Price Lock service agreements and Accessible Bill projects for all regions in the reduction in call in rate. Worked with internal/external business groups reviewing, analyzing, and evaluating business processes, business systems and user needs to achieve process and change improvements that enhanced operational efficiencies, improved customer satisfaction resulting in cost effective solutions for residential and business customers.
- Business partner with key stakeholders evaluating changes in business processes and product offerings that significantly impacted the end to end process for eSignature.
- Provided consultation on the use of re-engineering techniques to improve process performance and product quality for Sales/Marketing departments.
- Planned, organized, lead and facilitated cross-functional project teams while measuring performance against process requirements.
- Documented, evaluated and tracked testing results to ensure system applications were free from defects.
- Managed Cox's Accessible bill project formats (Large Print/Braille) to meet federal regulatory requirements for online billing tool.
- Ensured compliance policies, procedures and regulatory guidelines were met and deployed in a consistent, timely fashion that manages the risk of change, minimizes disruptions to the target environment, and provided a framework to ensure changes were successfully implemented.
- Successfully managed relationships between various markets, vendors and corporate resources to fully meet their business process and change management needs. This included training, ad hoc reporting, defining policies, methods & procedures and best practices. Provided post implementation results as assigned.
0-5 years of experience
- Managed the yearly purge of paid in full loans for all of Servicing, saving the company approximately $1,677,000 in 2014
- Generated monthly and ad-hoc reports using Business Objects to ensure compliance with federal regulations
- Utilized reporting to make mass updates to data fields on mortgage loans
- Facilitated and administered all aspects of the Change Control Program across multiple business lines and levels of management, mitigating risks and ensuring changes adhered to the Servicing Policy
- Participated as a key stakeholder in a company-wide initiative to enhance the process flow and effectiveness of the Change Control Program
- Engaged with the business to update procedures and policies
- Assisted in collecting information for internal and external audits
- Supported team members in Business Continuity Planning to mitigate risks in case of a disaster
- Administered internal Share Point site
0-5 years of experience
ERP Business Process Analyst - Member of the ERP Solution Deployment Team responsible for deploying the Microsoft Dynamics AX2012 ERP system across Hexcel's multiple manufacturing and corporate sites.
- Primary responsibilities consisted of documenting existing business processes on existing legacy systems trailed with design & implementation of new system and business processes in a Microsoft AX2012 environment.
- Areas of focus: General Ledger, Planning, Inventory & Warehouse Management and Product Information Management.
- Supported several ERP sub-systems centered on export compliance, transportation management and product labeling.
0-5 years of experience
Perform accounting, general ledger reconciliation, trial balance analysis, financial systems analysis and financial reporting support services in the areas of Treasury reporting and financial reconciliations.
- Prepare reports according to OMB/Treasury guidelines, utilizing complex Treasury crosswalk attributes; excel spreadsheets, and Treasury systems.
- Analyze illogical G/L accounting conditions, Treasury tie-points and conduct research.
- Perform reconciliation of assigned funds to Treasury Cash General Ledger accounts utilizing several systems.
- Perform root cause analysis, research posting models and complex accounting interfaces for communicating discrepancies to the various departments for correction.
0-5 years of experience
- Researched existing disjointed exchange for Medicare operations for gaps in performance and security within the data file
- Discovered a major flaw within the end to end file process handling within the premiums environment after getting approval from all departments, designed the new tracker tool, all training aspects and documentation as well
- Responsible for learning operations of a newly purchased company (Connextions) to act as back up for the one person responsible for data file operations and implementation
0-5 years of experience
Analyzes functional and technical issues related to DoS financial and payroll software and systems for DoS
employees worldwide
- Provides product overview, functional and technical support to embassy employees
- Responsible for functional and technical support during implementation of new financial and travel related
- Works closely with programmers and end-users to identify product and service requirements
- Analyzes financial transactions and fiscal data to resolve system-related rejections
- Creates and maintains SQL scripts to correct functional and technical errors
- Analyzes and tests software packages prior to pilot implementations
- Key contributor to ISO 9001 Quality Management System documents and processes
- Subject matter expert in a variety of DoS financial software and systems
- Mentors junior analysts
- Responsible for improvement and maintenance of customer service atmosphere
0-5 years of experience
Develop and lead redesign initiatives, guiding project and cross-functional teams across business. Creation and documentation in TIBCO.
- Lead Standard Work documentation, managing a team of 4 analysts in the design and documentation of these processes. Working with 14 groups, creating over 45 Choreographies, 75 sub processes and design and drafting of Standard Work that impact over 500 employees.
- Lead Kaizen events and follow up work that identified best practices nationwide for distributed sales and fulfillment. Influence and gain consensus on processes, documentation published 2013, Decreasing risk and improving production, impacting over 8000 employees.
- Lead NE Pilot project that is now a national Closing Revamp project, defining new work flows, creating plans, training materials, communication and delivery of training to all pilot participants. Complete follow up audits and tracking for alignment and success.
- Collection and analysis of data for the purpose of understanding current performance.
- Provide both proactive and real time coaching on process improvement tools, application and approach, and performing actual analysis on complex processes as needed.
- Evaluate current process performance at a higher level for the purpose of identifying and prioritizing new project opportunities.
- Provide analytical support to the process design teams, including definition, planning, and implementation of various initiatives to achieve process design goals.
0-5 years of experience
Travel and Audit Third Party vendors
- Validation of all legal files system of record against cases filed in courts
- Audit legal process and create policy and procedures
- Work with Corporate legal, Risk, Compliance, to assess and fix issues found in data
- Mitigate risk and fix issues identified by OCC and government agencies
- Review and implement new procedures to adapt to new regulations
- Use Microsoft Office products including Excel and Access on a daily basis to input departmental data into self-made statistical models used to set and track personal and departmental goals
- Actively participate in volunteer opportunities through Wells Fargo, church, and the community
0-5 years of experience
SAP integration between Solo and Dart Container
- Created SAP integration processes
- Tested new system software for process and procedures
- Create written step by step processes in order to effectively test new corporate order management system
- Manually document statistics for rushes and infrequent causes/ reactions that interfere with supply levels
- Analyze low inventory levels to alert Supply Chain
- Proficient in SAP including reports and processing orders and inventory
- Acted as Customer Service Team Lead as needed to assist new employee's with process and item questions
0-5 years of experience
Part of project team for drilling service line initiatives
- Documented requirements for customized software solutions for HAL's third party customers
- Developed functional requirements and data workflows for enterprise real time data platform.
- Familiar with upstream and down stream operations of petroleum industry
- Developed requirements for merger and acquisition projects
- Member of mobility technology team responsible for developing mobile standards and platform for all of Halliburton and its subsidiaries to follow.
- Interfaced with various PSLs (Product Service Lines) to gather mobile technology needs in order to develop common ground solutions that fit entire enterprise
- Developed user specifications for drilling component search mobile application for iOS
- Member of scrum team to measure velocity of tasks in order to set development iterations for project
0-5 years of experience
Business Analyst on SAP IPM - Television Distribution application
- Worked on pre implementation testing.
- Built test plans for unit and QA testing.
- Analysis and creation of resolution plan for incidents found in testing.
- Validation of conversion data.
- Interface of contract and revenue data to business forecasting application.
- Involved in cutover to production.
- Analysis and design of new reporting requirements utilizing SAP data warehouse.
0-5 years of experience
Master Data analysis, validation and clean up for ongoing ERP project for all regions.
- Production support for any issues after implementation. Propose solutions related to business process and document as needed. Review of SOP's to confirm documentation matches new process and configuration changes.
- System testing for end to end scenarios through integrated systems using HP Quality Center, Development of test plan, script creation, execution of test scripts, coordination of EDI batches, data sets for testing and defect logging/resolution.
- Cross functional business coordination of new processes, gather requirements from business, system enhancements/limitations and process improvements. Deliver end user training for all new system enhancements and ensure new process is documented.
0-5 years of experience
- Partner with clients to improve and re-engineer current business operations to deliver measurable savings, additional revenue and cost avoidance
- Perform SWOT and GAP analysis of business processes; highlighting areas of inefficiencies
- Identify new business development opportunities for stakeholders
- Analyze and document business operations current (As-Is) and future (To-Be) state processes
- Utilize modeling tools to visualize and clarify current (As-Is) and future (To-Be) work flows
- Develop project strategies, goals and plans that enable organizational improvements and enhancement of internal operations and practices
- Recommend and implement changes as needed to ensure business objectives are met
- Serve as Subject Matter Expert (SME) for the Software Change Request Process (SCR) to effectively manage all change requests
- Communicate, execute and measure business process improvement plan across all operations
0-5 years of experience
- Direct compliance and review processes for operational documentation, policies and procedures, and manufacturing documents, coordinate an average 250 documents per year amongst network of subject matter experts enterprise-wide
- Perform Work-Area-Self-Assessments, monitor process noncompliance instances, identify risks and document, review root cause analysis and action plans, and initiate follow-up assessments to ensure compliance
- Manage communication of Required Readings (released writings, procedures, policies, business process instructions and tip sheets). Review and disseminate an average 1,800 documents per year focused on accuracy
- Develop Employee Engagement and Diversity plans, implement initiatives and targeted strategic actions and advising management on related issues. Coach and teach others the engagement tools, co-instructor for Facilitation training course
- Develop and maintain staffing plans and forecasts
6-10 years of experience
- Gather requirements from the business for Business Objects 4.0 Webi universes and reports
- Perform analysis and create functional and technical requirements to define report layouts and identify data sources such as SAP ECC, SAP CRM, Salesforce.com, and other internal databases
- Utilize Toad to execute SQL queries as needed for analysis of what is needed in reporting and to help troubleshoot issues with the data in reports
- Analyze the SQL used to build the Business Objects Webi universes to identify opportunities and issues with how the data is being pulled through the queries
- Create and manage tickets for enhancement and bug fix requests from scope to implementation
- Utilize Microsoft Project to manage work in correspondence with tickets assigned to me
- Assist the test team with creating test plans outlining what should be tested by IT and the users
- Work with the IT support team to determine what tools are needed to support the business process as well as alerts and reports needed to provide visibility to issues
- Train new BAs coming onto the project
0-5 years of experience
Project implementation; Assists users in analyzing new development projects, analyzing enhancement projects for existing systems and in creating Business System Requests, and Functional and Technical Requirements.
- Implementation team member for deploying EPICOR ERP
- EPICOR Security Administration
- Systems Support (Vantage and Eprism)
