Product Support Specialist
Promoted twice to positions of increasing responsibility due to superior performance. Oversee revenue and category growth for a full line of Life, Disability and Flexible Spending Account (FSA) products. Process all RFPs, monitor and track sales activity within the Salesforce system. Serve as a liaison between Horizon, brokers, client group administrators and related vendors. Work closely with Underwriters to ensure policies are profitable and renewals are successful. Also respond to queries from internal and external stakeholders regarding benefits, enrollment, contributions and claims.
- Develop and deliver specific FSA, Life and Disability opportunities with Account Managers and Sales Executives
- Customers have responded favorably to this improvement by issuing significantly more policies
- Maintain and apply working knowledge of all IRS regulations and upcoming changes pertaining to the Life/Disability and FSA, and communicate this information to all stakeholders