Responsible for prescreening optical patients that are referred patients from Ophthalmologist. Conducted insurance verification for services that involved preparing and reviewing correspondence, memorandum, and administrative forms. Ensured staff and patient understood and adhered to HIPPA, and OSH standards. Recorded medical and visual history during patient registration and insurance verification. Directed multiple eye vison test to include the identification and recording of central and peripheral visual fields, Optical Coherence Tomography testing for Glaucoma and Macular Degeneration, and took ocular photographs for patients' records. Trained new contact lens patients on the insertion, removal, and care of soft contact lenses. Answered and directed calls to appropriate department or set up appointments.
- Displayed excellent initiative and drive by learning four different jobs that increased the effectiveness and efficiency of the office.
- Recognized as employee of the month for outstanding customer service on three different occasions.
- Trained five new employees on policies that increased customer relations and daily performance.