Responsible for: Six magazines (two audited), 12 print newsletters, several books and diaries, and several e-mail newsletters
Managed the day-to-day operations and quality control of the fulfillment house (Cambey & West) and in-in-house system (MultiPub), including labels, invoices and renewals, reporting, data imports, and data processing. Managed the data exports for email subscriptions and website access. Led projects enhancing the service level with the fulfillment house.
- Increased USPS firm bundling discounts by improving the data quality of subscriber records
- Tested and documented web-based e-commerce pages, cutting processing time of online orders
- Set up the operations of several email newsletters using in-house email broadcasting software, including data quality control, customer service inquiries, and open and click-through reporting
- Created circulation reports used by audience development managers that ensured BPA requirements were met