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Fulfillment Manager Resume Samples
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0-5 years of experience
Responsible for: Six magazines (two audited), 12 print newsletters, several books and diaries, and several e-mail newsletters
Managed the day-to-day operations and quality control of the fulfillment house (Cambey & West) and in-in-house system (MultiPub), including labels, invoices and renewals, reporting, data imports, and data processing. Managed the data exports for email subscriptions and website access. Led projects enhancing the service level with the fulfillment house.
- Increased USPS firm bundling discounts by improving the data quality of subscriber records
- Tested and documented web-based e-commerce pages, cutting processing time of online orders
- Set up the operations of several email newsletters using in-house email broadcasting software, including data quality control, customer service inquiries, and open and click-through reporting
- Created circulation reports used by audience development managers that ensured BPA requirements were met
10+ years of experience
Supervised vault and executed workflow for international and domestic accounts for a high-end jewelry manufacturer.
- Coordinated production and shipping schedules, working within budgetary and time constraints.
- Hired, trained and motivated a team of 27 staff members while creating a positive and professional work environment.
- Maintained excellent internal communications to ensure timely delivery for retail and corporate accounts and exceed standards of quality. Clients include: Walmart, Kohl’s, Zales, Kmart, Sears and Macy’s.
- Collaborated with VP of Distribution to forecast budgets, review team performance, and optimize shipping procedures in accordance with company policies.
- Attended several distribution and management seminars which led to 41 “Rewards and Recognitions” for outstanding performance.
0-5 years of experience
Managed the 2 (wholesale/store & direct/corporate/drop-ships) shipping line leaders
- Developed and updated the department training manual and SOPs, also conducted the training
- Coordinated with Staffing agency all candidates interview’s during hiring process, finalized approval to hire and performance appraisal
- Identified performance issues, prepared and presented Coaching & Disciplinary action documentations.
- Arranged pricing of existing and new items (i.e. shipping/assembly supplies) to have continuous reduction in cost and continuing supporting earth friendly initiatives
- Reduced cost per shipment by 2% on all private label shipments by negotiating with various vendors
0-5 years of experience
Oversaw “EZ-Kit” production and shipping. A program involving the customization of uniform kits for soccer teams across the U.S.
- “EZ-Kit” doubled in revenue from 2012 to 2013. This helped secure new contracts with elite soccer programs across the U.S.
- Projections for 2014 are that “EZ-Kit” will double in output and revenue once more.
- Supervised, motivated and developed a web fulfillment staff of up to 15 in the picking,
- Maintained accurate inventory levels and organized back stock of over $1million dollars
6-10 years of experience
Responsibilities include managing quality control on customer orders, implementing orders through Mail Order Manager, printing up invoices and following though on mailings. Manage a team of twelve employees and troubleshoot customer concerns.
- Initiated tactics to make company run more efficient in only a couple months.
- Given decision-making authority on purchases and given a budget.
- Developed a B2B sales team in addition to the businesses established B2C model. Opened new markets in America and Canada.
- Created and implemented a Marketing Plan with various tactics to break into new retail stores and resellers. Plan included social media, direct mail and other tactics.
- Developed daily reports to the owner of the company on profits, losses and returned product.
- Responsible for implementation and maintenance of CRM.
0-5 years of experience
Managed and ensured staff and projects were completed as requested by marketing vice president and staff Managed staff and facilities for a midsize company with over 50 employees.
- Demonstrated management skills that enhanced CFG efficiency to provided fulfillment services to financial companies. Managed staff, orders, receiving, budget, and facilities. Provide Strong organization and Time management skills.
- Ensured performance, and quality standards were met, and exceeded on a daily bases. CFG processed approximately 500 orders a day.
- Instrumental in implementing new client’s materials and service into the business unit.
- Team oriented.
6-10 years of experience
Managed all aspects of fulfillment operation for a mechanized 1 Million Square ft. multi sales channel distribution center that processed 45 Million units annually.
- Managed 4 Team Leaders and 1 clerk directly, with an indirect staff of up to 600 associates
- Managed the Active Picking, Put to Light Picking, Value Added Services and Package Removal teams, supporting all other areas of Operations as needed
- Identified and implemented process improvements and cost savings initiatives
- Strategically planned staffing and operating budget based on expected volume
- Successfully managed special projects such as physical inventory, employee sale, internship program
- Planning, testing and implementation of new Manhattan PkMS warehouse management systems
- Improved employee engagement survey results year over year
0-5 years of experience
Sold, implemented and serviced communication equipment and software products, targeting business-to-business relationships
- Negotiated sales of used paging equipment to international markets in South America
- Awarded top recognition for national sales results, managing three sales area locations
- Designed and managed all advertising and marketing initiatives for the North Texas sales region
- Managed operations and created procedures to fulfill same-day sales orders
- Managed company inventory to create an overall supply chain; a repair budget of $60,000 per month for refurbished equipment
0-5 years of experience
- Managed, motivated and trained over 150 store operators, ensuring they were adept in all operating procedures.
- Partook and led beta testing for 22 stores throughout Manhattan and Queens in operational and technical procedures prior to their launch.
- Improved store operator efficiency using beta Google Analytics extensions, QoS and KPI metrics.
- Assisted in redeveloping standard operating procedures for packing, transit and order fulfillment prior to projects launch.
- Worked with marketing team to develop vendor specific promotions building brand recognition.
- Liaised with top 7 vendors developing and ensuring regularity and format of operations.
0-5 years of experience
Managed professional team of employees by developing KPIs, promoting cross-functional training, work flow management, and proven performance.
- Designed and maintained SOP and training material for departmental functions.
- Improved delivery of appraisal products by decreasing overall turn time of products by 8.5 business hours during Q4 2014 and Q1 2015.
- Oversaw electronic delivery of appraisal reports per regulatory guidelines.
- Provided customer service and support to 52 branches in 19 states.
- Oversaw transition to new operating system in Q4 2014.
- Customers service and problem resolution.
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Fulfillment Manager
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
