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Candidate Info
years in workforce
years at this job
High School Diploma
Sr. 911 Dispatcher
Answer incoming multiple phone lines and assessing caller information from 911 emergencies to general inquiries about local city government and regulations.
- Collected caller information, reported problem, and input into the computer aided dispatching system (C.A.D).
- Responsible for accurate entry from paper forms to the National Crime Information Center (NCIC) database.
- Management and maintenances of warrants, orders of protection, stolen property, missing persons, runaway juveniles,
- Responsible for dispatching Police, Fire, and EMS calls for the entire city of Murfreesboro. Provide accurate details to officials with emergency information and details of locations and situations.
- Maintained high levels of confidentiality and security of sensitive data.
- Responsible for training new hires to the communications department. Mentoring and guiding new employees and ensuring
Candidate Info
years in workforce
years at this job
Medical Billing & Coding
Emergency 911 Dispatcher
Answered 911 and routine calls, and dispatched all fire/ems/police as needed
- Followed all medical protocol for giving BLS information via the phone
- Assisted in the revision of the training manual. Trained new dispatchers using this manual. (One on one training for 6 weeks to 3 months)
- Revised the policies and procedures for the dispatch center
- Dispatcher of the Year twice: have several commendations from both Law Enforcement and the public.
- Stayed up to date on all certifications and CTE's, and took every opportunity to further my knowledge of my job
Candidate Info
years in workforce
years at this job
Associate of Arts
Human Resource Management
Criminal Justice
Trainer Supervisor/911 Dispatcher
Manages law enforcement/security training for 230 employees on daily duties and annual qualification/certification training.
- Ensures proficiency training and certification standards are maintained.
- Facilitates training for 100 non-law enforcement personnel, tracking all initial and refresher requirements to meet contingency manning needs.
- Accounts for $65K in equipment and ammunition, issues and recovers training supplies and ensures 100% accountability of all items.
- Responsible for initiating security reporting and alerting system to resources valued at over $3.6 billion.
Candidate Info
years in workforce
years at this job
Human Resource Management
Telecommunications Officer/911 Dispatcher
Handled both emergency and non-emergency calls for service. Prioritized calls for service. Clerked and prepared official documents for court appearances. Maintained accurate files. Kept detailed records of officer location and status. Quickly and accurately disseminated information for officer use.
- LEADS Certified
- Served as a liaison between departments in the resolution of day to day and operational problems.
- Completed minor and supplemental police reports.
- Performed a range of clerical and operational support activities.
- Provided training and evaluations to new employees.
- Handled radio traffic on multiple channels.
Candidate Info
years in workforce
year at this job
Business Management
911 Dispatcher
Answer all emergency calls from the public requesting police, fire, EMS or other emergency service agencies
- Maintain a professional and compassionate demeanor at all times during extremely high profile calls to ensure accurate information is obtained for an adequate response
- Dispatch the proper emergency units necessary using a computer-aided dispatch system developed by Relativity Public Solutions (RPS) in accordance with established procedures
- Effectively operate a wide variety of emergency communications equipment, including different radio consoles, computer systems, call recorders and security cameras
- Monitor multiple radio frequencies at one time
- Keep precise emergency call logs and accurate call for service entries
- Punctual & dependable - on call 24/7
Candidate Info
years in workforce
years at this job
Communications, English
Certificate Of Writing / English
Mental Health / Substance Abuse / Trauma And Psychology
CARE Operator/911 Dispatcher
Clear, concise, live report transcription/editing via telephone with Law Enforcement officers
- Typing speed of 85wpm
- Entered individuals as wanted/missing or located
- Entered property/articles/vehicles as stolen/wanted/located
- Intern trainee as 911 Dispatcher - taking incoming calls for 911 EMS/Fire/Police Assistance
- Dispatching members of the Detective Bureau and Air Law Enforcement Units when directed by a Watch Commander
- Keeping track of multiple phone lines, requests from in-house officers, the general public and maintaining direct contact via radio with up to 40 Law Enforcement officers at a time, to ensure their location and safety.
Candidate Info
years in workforce
months at this job
911 Dispatcher
Performed a variety of duties related to communications and dispatching of police officers, deputies, fire crews, and ambulance crews.
- Answer multi-line 911 and Communications business lines
- Monitored emergency and non-emergency Police, Fire, and EMS activity from five law enforcement agencies, four fire districts and two EMS districts, documenting all activity in the Global CAD system with alpha and numeric data
- Real time emergency data entry into CAD while emergency call processing
- Interface with MULES (Missouri Uniform Law Enforcement System) and NCIC (National Crime Information Center)
- Input data for warrant hits and requests, missing persons, stolen vehicles/articles, securities, probation and parole responses, and teletypes into MULES/NCIC
- Provided pre-arrival medical, police and fire safety instructions
- Monitor weather conditions and activate weather sirens as required
Candidate Info
years in workforce
years at this job
Communications/public Relations
CARE Operator/911 Dispatcher
Clear, concise, live report transcription/editing via telephone with Law Enforcement officers
- Typing speed of 85wpm
- Entered individuals as wanted/missing or located
- Entered property/articles/vehicles as stolen/wanted/located
- Intern trainee as 911 Dispatcher - taking incoming calls for 911 EMS/Fire/Police Assistance
- Dispatching members of the Detective Bureau and Air Law Enforcement Units when directed by a Watch Commander
- Keeping track of multiple phone lines, requests from in-house officers, the general public and maintaining direct contact via radio with up to 40 Law Enforcement officers at a time, to ensure their location and safety.
Candidate Info
years in workforce
years at this job
911 Dispatcher
Efficient in the utilization of CAD, mapping systems and integrated 911 systems.
- Knowledgeable in the use of PC's and window-based software.
- Shift work position that receives and transmits radio traffic to law enforcement and emergency personnel.
- Acts as a public service answering point for law enforcement agencies.
- Monitor, query and respond to the National Crime Information Center (NCIC) and also make entries into NCIC.
- Able to answer multiple phone lines while answering the radio transmission to law enforcement personnel and medical personnel.
- Able to multi-task and type 80 WPM proficiently.
Candidate Info
years in workforce
months at this job
High School Diploma
Medical Assistant
911 Dispatcher
Question callers to determine their locations, and the nature of their problems to determine type of response needed.
- Record details of calls, dispatches, and messages.
- Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
- Maintain access to, and security of, highly sensitive materials.
- Learn material and pass required tests for certification.
- Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
Candidate Info
years in workforce
years at this job
Certificate
Certificate
911 Dispatcher
Question callers to determine their locations, and the nature of their problems to determine type of response needed.
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
- Record details of calls, dispatches, and messages.
- Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
- Maintain access to, and security of, highly sensitive materials.
- Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Candidate Info
years in workforce
year at this job
High School Diploma
Communications Specialist (911 Dispatcher)
- Prioritized and routed a high volume of emergency and non-emergency calls
- Determined the nature of reported incidents and dispatched police, fire and EMS to the location
- Processed requests for vehicle registration, driving records, warrants and criminal histories
- Monitored several complex public safety radio frequencies simultaneously
- Used a CAD system to input calls and dispatch emergency personnel
Candidate Info
years in workforce
years at this job
High School Diploma
911 Dispatcher
- Coordinated all police, fire, ambulance and other emergency requests, relaying instructions to radio unit concerned.
- Transmitted and received messages between divisions of own agency and other law enforcement agencies.
- Operated radio and telephone equipment to receive reports and requests from firefighting crews, landing zones and mobile units.
- Successfully managed a 4 person team in a heavy call environment covering 9 fire agencies.
Candidate Info
years in workforce
years at this job
High School Diploma
Paralegal Studies
911 Dispatcher
Salary $16.30 hourly
- Certified in the use of TIES/NCIC/NLETS systems.
- Utilized the CAD systems.
- Certified in EMD, CPR, Basic 911 (NCI), xT911 Certification and EMA training.
- Participated in simulated emergency disasters.
- Dispatched for law enforcement, EMS, first responders, THP, fire departments and the rescue squads.
- Maintained multi-phone lines with high call volumes
- Utilized the CAD systems.
Candidate Info
years in workforce
years at this job
Associate of Science
Nursing
Business Administration
911 Dispatcher
Answer 911 emergency and non-emergency communication lines.
- Dispatch emergency and non-emergency calls to on-duty officers.
- Dispatch fire calls, first response medical emergency calls to the fire department.
- Supply officers with the appropriate information needed to aid in the safety of the officer.
- Dispatch calls at a timely fashion so that the victim or suspect can be assisted.
- Enter and delete warrants, missing persons, stolen items, property and vehicles in the ACIC/NCIC cad system.
Candidate Info
years in workforce
years at this job
Business Management
Police, Fire & 911 Dispatcher
Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Communicate with others to convey information effectively
- Handle multifaceted clerical tasks (e.g., data entry, filing, records management)
- Dispatches the proper number and type of units in respect to calls for assistance.
- Prescribes medical instructions to those who need emergency assistance until the medical personnel arrives.
- Determines the location, type, and priority of each emergency.
- Quickly decides the precedence of each incident, location of most suitable and closest units available, and the number of unites required.
Candidate Info
years in workforce
years at this job
911 Dispatcher
- Developed excellent multitasking and communication skills, while becoming proficient in processing and prioritizing emergency calls and communicating with all levels of management.
- Ability to remain calm in high stress situations while providing the highest level of customer service available.
- Excellent organizational and problem solving skills, and proficient in Microsoft Office.
- Responsible for using a two-way radio system and the County computer systems to aid in processing and dispatching Police, Fire and EMSservices.
- Received Certification as a Certified Training Officer.
Candidate Info
years in workforce
years at this job
GED
911 Dispatcher
- Operate two way radio to communicate emergency situations to police officers in areas in distress
- Handle and screen incoming calls by communicating with crime victims and witnesses and requesting police assistance
- Handle emergency situations by using sound judgment and good verbal skills
- Coordinate response of ambulances and public safety units to emergency sites or in-progress crime situations
- Monitor and listen to closed circuit television and alarm systems and dispatch appropriate police response to intrusions and trouble indicated alarms
Candidate Info
years in workforce
years at this job
Child Development
Senior 911 Dispatcher
Senior 911 Dispatcher
- Receive, process, and dispatch 911 calls for emergency EMS response
- Dispatch non-emergency transports for local facilities
- Track and coordinate 26+ ambulances and crews in Birmingham and Mobile areas
- Train new employees
- UAB Critical Care Transport- worked closely with UAB Hospital to coordinate ambulances, drivers, teams and flights for nationwide transports that required multi-medical personnel transport teams
- Coordinate and track UAB and LifeGuard transport planes