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911 Dispatchers respond to emergency calls and provide emergency assistance. They can work in police stations, hospitals or fire stations. Skilled 911 Dispatchers needs to emphasize in their resume assets such as self-command, excellent communication skills, decision-making abilities, judgment skills and emergency procedures expertise. Those looking to become 911 Dispatchers need to feel comfortable talking with people in a delicate emotional state. Most resume samples show little formal education; a major requirement is the completion of an emergency training course.

For more information on what it takes to be a 911 Dispatcher, check out our complete 911 Dispatcher Job Description.

Looking for cover letter ideas? See our sample 911 Dispatcher Cover Letter.

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1

Sr. 911 Dispatcher

Answer incoming multiple phone lines and assessing caller information from 911 emergencies to general inquiries about local city government and regulations.

  • Collected caller information, reported problem, and input into the computer aided dispatching system (C.A.D).
  • Responsible for accurate entry from paper forms to the National Crime Information Center (NCIC) database.
  • Management and maintenances of warrants, orders of protection, stolen property, missing persons, runaway juveniles,
  • Responsible for dispatching Police, Fire, and EMS calls for the entire city of Murfreesboro. Provide accurate details to officials with emergency information and details of locations and situations.
  • Maintained high levels of confidentiality and security of sensitive data.
  • Responsible for training new hires to the communications department. Mentoring and guiding new employees and ensuring
Candidate Info
19
years in
workforce
11
years
at this job
HS
High School Diploma
2

Emergency 911 Dispatcher

Answered 911 and routine calls, and dispatched all fire/ems/police as needed

  • Followed all medical protocol for giving BLS information via the phone
  • Assisted in the revision of the training manual. Trained new dispatchers using this manual. (One on one training for 6 weeks to 3 months)
  • Revised the policies and procedures for the dispatch center
  • Dispatcher of the Year twice: have several commendations from both Law Enforcement and the public.
  • Stayed up to date on all certifications and CTE's, and took every opportunity to further my knowledge of my job
Candidate Info
25
years in
workforce
15
years
at this job
Medical Billing & Coding
3

Trainer Supervisor/911 Dispatcher

Manages law enforcement/security training for 230 employees on daily duties and annual qualification/certification training.

  • Ensures proficiency training and certification standards are maintained.
  • Facilitates training for 100 non-law enforcement personnel, tracking all initial and refresher requirements to meet contingency manning needs.
  • Accounts for $65K in equipment and ammunition, issues and recovers training supplies and ensures 100% accountability of all items.
  • Responsible for initiating security reporting and alerting system to resources valued at over $3.6 billion.
Candidate Info
11
years in
workforce
5
years
at this job
AA
Associate of Arts
AS
Human Resource Management
AS
Criminal Justice
4

Telecommunications Officer/911 Dispatcher

Handled both emergency and non-emergency calls for service. Prioritized calls for service. Clerked and prepared official documents for court appearances. Maintained accurate files. Kept detailed records of officer location and status. Quickly and accurately disseminated information for officer use.

  • LEADS Certified
  • Served as a liaison between departments in the resolution of day to day and operational problems.
  • Completed minor and supplemental police reports.
  • Performed a range of clerical and operational support activities.
  • Provided training and evaluations to new employees.
  • Handled radio traffic on multiple channels.
Candidate Info
6
years in
workforce
4
years
at this job
BA
Human Resource Management
5

911 Dispatcher

Answer all emergency calls from the public requesting police, fire, EMS or other emergency service agencies

  • Maintain a professional and compassionate demeanor at all times during extremely high profile calls to ensure accurate information is obtained for an adequate response
  • Dispatch the proper emergency units necessary using a computer-aided dispatch system developed by Relativity Public Solutions (RPS) in accordance with established procedures
  • Effectively operate a wide variety of emergency communications equipment, including different radio consoles, computer systems, call recorders and security cameras
  • Monitor multiple radio frequencies at one time
  • Keep precise emergency call logs and accurate call for service entries
  • Punctual & dependable - on call 24/7
Candidate Info
26
years in
workforce
1
year
at this job
AAS
Business Management
6

CARE Operator/911 Dispatcher

Clear, concise, live report transcription/editing via telephone with Law Enforcement officers

  • Typing speed of 85wpm
  • Entered individuals as wanted/missing or located
  • Entered property/articles/vehicles as stolen/wanted/located
  • Intern trainee as 911 Dispatcher - taking incoming calls for 911 EMS/Fire/Police Assistance
  • Dispatching members of the Detective Bureau and Air Law Enforcement Units when directed by a Watch Commander
  • Keeping track of multiple phone lines, requests from in-house officers, the general public and maintaining direct contact via radio with up to 40 Law Enforcement officers at a time, to ensure their location and safety.
Candidate Info
10
years in
workforce
3
years
at this job
HS
Communications, English
C
Certificate Of Writing / English
AS
Mental Health / Substance Abuse / Trauma And Psychology
7

911 Dispatcher

Performed a variety of duties related to communications and dispatching of police officers, deputies, fire crews, and ambulance crews.

  • Answer multi-line 911 and Communications business lines
  • Monitored emergency and non-emergency Police, Fire, and EMS activity from five law enforcement agencies, four fire districts and two EMS districts, documenting all activity in the Global CAD system with alpha and numeric data
  • Real time emergency data entry into CAD while emergency call processing
  • Interface with MULES (Missouri Uniform Law Enforcement System) and NCIC (National Crime Information Center)
  • Input data for warrant hits and requests, missing persons, stolen vehicles/articles, securities, probation and parole responses, and teletypes into MULES/NCIC
  • Provided pre-arrival medical, police and fire safety instructions
  • Monitor weather conditions and activate weather sirens as required
Candidate Info
12
years in
workforce
8
months
at this job
8

CARE Operator/911 Dispatcher

Clear, concise, live report transcription/editing via telephone with Law Enforcement officers

  • Typing speed of 85wpm
  • Entered individuals as wanted/missing or located
  • Entered property/articles/vehicles as stolen/wanted/located
  • Intern trainee as 911 Dispatcher - taking incoming calls for 911 EMS/Fire/Police Assistance
  • Dispatching members of the Detective Bureau and Air Law Enforcement Units when directed by a Watch Commander
  • Keeping track of multiple phone lines, requests from in-house officers, the general public and maintaining direct contact via radio with up to 40 Law Enforcement officers at a time, to ensure their location and safety.
Candidate Info
10
years in
workforce
3
years
at this job
Communications/public Relations
9

911 Dispatcher

Efficient in the utilization of CAD, mapping systems and integrated 911 systems.

  • Knowledgeable in the use of PC's and window-based software.
  • Shift work position that receives and transmits radio traffic to law enforcement and emergency personnel.
  • Acts as a public service answering point for law enforcement agencies.
  • Monitor, query and respond to the National Crime Information Center (NCIC) and also make entries into NCIC.
  • Able to answer multiple phone lines while answering the radio transmission to law enforcement personnel and medical personnel.
  • Able to multi-task and type 80 WPM proficiently.
Candidate Info
12
years in
workforce
10
years
at this job
10

911 Dispatcher

Question callers to determine their locations, and the nature of their problems to determine type of response needed.

  • Record details of calls, dispatches, and messages.
  • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Maintain access to, and security of, highly sensitive materials.
  • Learn material and pass required tests for certification.
  • Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
Candidate Info
5
years in
workforce
7
months
at this job
HS
High School Diploma
Medical Assistant

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