Assistant Food and Beverage Manager
Oversaw Food and Beverage Department including multiple outlets, such as fine dining, in-room dining, banquets, and private events. Responsible for managing 36+ employees and assisting in recruiting, interviewing, hiring, and training associates. Participated in staff meetings and evaluated performance of employees in designated areas and provided regular appraisals for improvement.
- Maintained exceptional quality of all beverage services served to customers. Helped to increase Guest Satisfaction Survey score from 65% to 76% in 2014.
- Worked with food and beverage team to increase net sales by 8% year-over-year, by cutting costs and increasing sales by effectively training staff.
- Forecasted schedules to appropriately meet the demands of business and efficiently monitored and managed effective costing and resource allocation.
- Demonstrated ability to increase banquet sales and build rapport with clientele; recognized for ability to communicate to hotel colleagues and guests in a professional and timely manner.