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Wireless Consultant Resume Samples
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Candidate Info
6
years in workforce
1
year at this job
Kinesiology
Kinesiology
Wireless Consultant
- Contributed to store success in sales daily and monthly
- Met and exceeded daily and monthly sales quotas
- Received and maintained store inventory
Candidate Info
8
years in workforce
5
months at this job
Computer Networking Management
Computer Information Systems / Computer Science
Wireless Consultant
Developed customized consumer and business technology solutions
- Provided the industry's best concierge-level customer service
- Participated in a series of trainings to master the art of sales
- Created personal customer database to support and schedule appointments
- Travelled to multiple locations in CT to open and close stores
Candidate Info
6
years in workforce
1
year at this job
Multimedia And Design Technology
Hutchinson - Senior Wireless Consultant
Analyzed customer accounts to suggest and customize solutions
- Learned and mastered a premier sales environment
- Quickly developed skills and discipline at achieving sales goals and quota
- Accepted nancial responsibility of opening and closing a business alone
- Adapted quickly to changing sales, promotions, products, and environment
Candidate Info
7
years in workforce
2
years at this job
BA
Philosophy
Retail Wireless Consultant
Increase sustainable profits for the organization by fostering relationships with new and existing customers
- Guide a diverse group of associates by teaching them how to sell products to both consumers and businesses
- Provide specific solutions in order to overcome a variety of challenges that face the organization
- Empower consumers by asking key questions in order to provide products and services that enhance their lives and meet their individual needs
- Educate business owners about how the products and services we provide will improve efficiency and reduce cost
- Ensure each transaction accurately represents the organization, its core values, and its vision for the future
- Advance each associate's professional goals by providing objective feedback in a constructive manner
- Maintain a stellar sales record by far exceeding monthly sales quotas and frequently winning national sales awards
- Maintain a successful sales funnel by conducting account reviews and obtaining referrals from current customers and businesses
Candidate Info
7
years in workforce
5
years at this job
BBA
Infrastructure Assurance
Wireless Consultant
Support and sale all products and services offered by [company name], including popular Android devices and Apple iOS devices, and wireless service packages through AT&T, Verizon, T-Mobile, and Boost Mobile. Handle service and technical inquiries from customers, such as comprehensive device troubleshooting and configuration along with account servicing.
- Consistently exceed sales objectives and quotas, utilizing customer engagement within a retail environment. Support sales with a high level of customer service.
- Support and troubleshoot in store IT equipment consisting of Citrix thin clients, a networked Xerox printer, and mobile devices (Android, iOS, Windows Phone).
- Location has received accolades for customer service level. According to a Verizon Wireless customer survey, our store has consistently scored a perfect 10 Net Promoter Score in the past quarter (Q2 2016).
- Support store operations from inventory control/receiving, till management, and paperwork auditing. Utilize technical skill to build various tools to make kiosk operations easier for staff, such as various auto calculating Excel spreadsheets, and a web based solution for a company wide SKU guide (Project Address: 52.38.60.63/sku).
Candidate Info
8
years in workforce
5
years at this job
BS
Management
MA
Business Administration
Retail Wireless Consultant
- Developed strategies to compel customers into the store.
- Utilized selling techniques to achieve or surpass individual sales targets for new customer acquisitions, sale of essentials, and vertical features on a weekly/monthly basis while striving for the highest level of customer satisfaction.
- Consulted with customers to understand their needs and identify best wireless and service package solution.
Candidate Info
10
months in workforce
7
months at this job
BS
Graphic Design
Graphic/wireless Consultant
- Worked with printing companies for package designs and print projects
- Conceptualized and designed holiday cards and gifts for company clients
- Committed to team environment dynamics; contribute expertise and follow leadership directives.
- Provided strategic guidance and direction for multiple marketing campaigns
Candidate Info
7
years in workforce
2
years at this job
Business Administration
Wireless Consultant
- Provide outstanding customer service, striving to retain and gain customers
- Process payments accurately and resolve customer issues
- Perform daily opening and closing procedures, maintain store appearance and help create a positive working environment.
- Sell wireless phones service plans and accessories in a fast-paced environment
- Process and fulfill warranty and insurance claims
Candidate Info
3
years in workforce
2
years at this job
Senior Wireless Consultant
- Awarded "Business Expert, " for specialized knowledge in AT&T services for business and "Most Wired Sales, " for highest Direct TV sales initiatives
- Diligently identify sales opportunities to refer customers for additional AT&T solutions to ensure customer satisfaction
- Exercise exceptional customer service in all interactions by managing and resolving all customer conflicts
- Assist in supporting other sales associates and managers by preparing contracts, document preparation, account maintenance, and other customer resolutions
- Managed opening and closing responsibilities, including restocking and reconciliation of cash and credit sales
- Discover customer needs and appropriately suggests product with every customer to enhance service and increase sale average
- Enhance customer experience and satisfaction by improving sales techniques for solutions offered through different services to new and existing customers
Candidate Info
5
months in workforce
5
months at this job
HS
High School Diploma
Wireless Consultant
- Responsible for selling the products and services for T-Mobile, Verizon and AT&T Wireless Services.
- Handle administrative aspects of sales like completing customer contracts and warranties as well as accepting customer payments.
- Maintain up to date knowledge of competitor's products, services and prices.
- Update market feedback to the store manager on a weekly and monthly basis.
- Provide effective customer service and assist customer in all aspects of services and product offerings.
Candidate Info
24
years in workforce
5
years at this job
C
Spanish Translation And Interpretation
BA
Religious Studies
Piano Lessons, Music Theory
Retail Wireless Consultant
- Shift leader, Apple Master, and trainer for store to help meet sales and operational goals for retail location.
- Maximize transactions by maintaining a strong knowledge of all products, accessories, pricing plans, promotions and service features, and by selling the full range of products and services offered.
- Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.
- Provide efficient, courteous customer service and assist in all aspects of product offerings and services.
Candidate Info
6
years in workforce
2
years at this job
HS
High School Diploma
Wireless Consultant
Troubleshooting devices to find resolutions for customers
- Building relationships with customers to find the plans and services to fit their needs
- Computer skills used daily in a number of different software programs
- Organizational skills for filing and correct sorting of paperwork and transaction history
- Multi tasking skills
- Answering and receiving calls, multi line
Candidate Info
4
years in workforce
1
year at this job
BS
Health Sciences And Exercise Science
MA
Biology
Wireless Consultant
- Monitor technology trends and consumer wants/needs to order phone inventory accordingly
- Track inventory and sales based on supply and demand
- Handle customers' service and/or technical issues in a manner that develops positive relationships
- Provide follow-up service to ensure customer satisfaction
- Uphold company standards to help reach its strategic goals
- Process upgrades and new activations of cell phones
Candidate Info
8
years in workforce
9
months at this job
English, Math And Science
3d Animation
Wireless Consultant/key Holder
- Provide outstanding customer service while performing with company objectives
- Deliver complete wireless solutions catered to customer needs
- Offer tech support and troubleshooting of client devices.
- Responsible for opening/closing location as well as store operations.
- Top sales representative, quarterly incentive winner.
Candidate Info
7
years in workforce
2
years at this job
AAS
Electronics Engineering
Wireless Consultant
- Responsible for delivering key performance in sales and customer service.
- Ensure a consistent and unparalleled customer experience for continuous Sprint growth.
- Utilize tools to design, enhance, and build the Sprint brand and network.
- Meet or exceed targets for key sales and service metrics.
Candidate Info
7
years in workforce
1
year at this job
Wireless Consultant
Customer Service
- Commissioned selling of wireless devices and services
- Sales attachments ( accessories, protection plan)
- Process activations, upgrades, transfer of service
- Technical support assistance and troubleshooting
- Completed inventory of store merchandse
Candidate Info
6
years in workforce
1
year at this job
HS
High School Diploma
BA
Psychology
MA
Teaching
Wireless Consultant
- Engage customers using selling skills to build complex, connected solutions in a fast paced environment
- Inspire customers by showing them what's possible with technology
- Develop, maintain and communicate strong, up-to-date knowledge of wireless products
- Handle all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check payments
Candidate Info
7
years in workforce
1
year at this job
HS
High School Diploma
Wireless Consultant
- Helping existing as well as new customers in the purchase and selection of services and products.
- Handled customer inquiries in person and over the phone
- Maintained and stocked sales floor
- Making outbound calls for prospecting opportunities and customer follow-up
- Selling mobile phones, plans and accessories in buy retail environment
Candidate Info
4
years in workforce
3
years at this job
HS
High School Diploma
AA
Liberal Arts
Wireless Consultant
- Assisting customers with choosing and purchasing products to suit specific needs
- Submitting and receiving specialty orders
- Processing daily inventory for devices and bi-weekly inventory for accessories
- Handling various monetary transactions
- Preparing returns for shipment back to the corporate office
- Maintaining the store front appearance, including cleaning and restocking shelves on a regular basis
Candidate Info
2
years in workforce
1
year at this job
Wireless Consultant
- Customer service skills
- Working a book of business
- Assisting customers with getting a new phone
- Troubleshooting phone problems
- Upgrading phones on 2 year contracts and monthly device payments
Candidate Info
14
years in workforce
2
years at this job
Public Relations & Communication Studies
Public Relations & Communication Studies
Retail Wireless Consultant
- Sell products and services to consumers & businesses
- Maintain follow up calls & open communication with customers
- Customer service & problem resolution
- Staying knowledgeable in a quickly evolving industry
- Work within a team to achieve personal & store sales goals
Candidate Info
7
years in workforce
1
year at this job
Business Management
Retail Wireless Consultant
- Discuss and identify needs of new and returning customers
- Sell a variety of different wireless products based on the customer needs
- Responsible for meeting monthly sales goals and quotas
- Working with customers daily and providing exceptional customer service
Candidate Info
7
years in workforce
1
year at this job
Wireless Consultant
- Working for [company name] I was a top retailer for Verizon.
- As a constultant I am goal driven.
- I get to know my customers and find the solution that best fits their needs.
- My customer service is outstanding.
- I enjoy working with other people and love to have a job where we are a team.
- Responded to all customer inquiries thoroughly and professionally.
- Referred unresolved customer grievances to designated departments for further investigation.
- Answered customer questions about product availability and shipment times.
- Processed cash and credit payments rapidly and accurately.
- Greeted customers in a timely fashion, while quickly determining their needs.
Candidate Info
6
years in workforce
2
years at this job
Business Administration
Biology
Wireless Consultant/online Reputation Coordinator
Primarily sell mobile devices/network services for [company name]
- Maintain thorough understanding and awareness of products and promotions
- Listen effectively to customers
- Submit sales documentation accordingly and in a timely fashion
- Perform Tier 1 technical support when needed
- Manage customer accounts with face to face transactions
- Online Reputation Coordinator as of April 2016
- Oversee 40+ sales representatives in Online Reputation (Google) program
- Communicate nationally with other market coordinators regarding selling/reputation management through bi weekly reports
- Lead sales meetings/conference calls monthly
Candidate Info
3
years in workforce
1
year at this job
BS
Journalism
Retail Wireless Consultant
- Assist customers by troubleshooting, collecting bill payments, and offering new services
- Explain new promotions to customers to generate sales
- Greet customers in a personable, friendly manner
Candidate Info
8
years in workforce
1
year at this job
BA
Computer Science
Wireless Consultant
- Assist with bill payments, modifications, and adjustments
- Establish customer relations
- Receive orders directly and in-directly
- Technical troubleshooting
- Help company provide excellent customer service for client in store
- Open new accounts for wireless, television and internet services
- Advise clients on beneficial packages or products
- Manage and operate RQ and OPUS for new and current orders and cash handling procedures
Candidate Info
12
years in workforce
2
years at this job
Mathematics
Wireless Consultant
- Direct Customer Service
- Selling on Commission
- Making Sales Calls
- Hitting and Surpassing Goals and Quotas
- Processing Transactions and Technical Support
- Obtaining and Maintaining Loyal Customers
- Merchandise Inventory
- Often seeing advice and feedback to ensure that I can be the best at what I do
Candidate Info
15
years in workforce
2
years at this job
HS
High School Diploma
Accounting
Management
Retail Wireless Consultant
- Customer Service Set Appointments Sales / Marketing
- Peer Training Goal Setting Maximize Repeat / Referrals
- Add on Selling Technical Assistance Inventory Control
Candidate Info
10
years in workforce
3
years at this job
HS
High School Diploma
Wireless Consultant
- Customer Service
- RQ4 Point of Sale
- Omni/Eroes
- Bill Payments
- Weekly Inventory
- Ordering Product
- Knowledge of current promotions
- Opening and Closing Store
- Counting down the Cash drawer at the end of the night and dropped off the deposit to the bank
- Knowledge of polices regarding payment and exchanges and security practices
Candidate Info
13
years in workforce
8
months at this job
HS
High School Diploma
Wireless Consultant
- Key holder
- Help train new employees
- Exceed sales goals
Candidate Info
5
years in workforce
2
years at this job
Wireless Consultant
- Sales
- Customer service
- Consultant
Candidate Info
2
years in workforce
3
months at this job
HS
High School Diploma
BA
Business Administration
Retail Wireless Consultant
- Take phone calls
- Assist customers in making payments
- Customer Service
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