Support and sale all products and services offered by [company name], including popular Android devices and Apple iOS devices, and wireless service packages through AT&T, Verizon, T-Mobile, and Boost Mobile. Handle service and technical inquiries from customers, such as comprehensive device troubleshooting and configuration along with account servicing.
- Consistently exceed sales objectives and quotas, utilizing customer engagement within a retail environment. Support sales with a high level of customer service.
- Support and troubleshoot in store IT equipment consisting of Citrix thin clients, a networked Xerox printer, and mobile devices (Android, iOS, Windows Phone).
- Location has received accolades for customer service level. According to a Verizon Wireless customer survey, our store has consistently scored a perfect 10 Net Promoter Score in the past quarter (Q2 2016).
- Support store operations from inventory control/receiving, till management, and paperwork auditing. Utilize technical skill to build various tools to make kiosk operations easier for staff, such as various auto calculating Excel spreadsheets, and a web based solution for a company wide SKU guide (Project Address: 188.8.131.52/sku).