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Data Center Operator Resume Samples
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0-5 years of experience
Processed all daily transactions for the Bank within the allocated schedule. Reduced errors in the operations by developing and implementing processes that improved the workflow of the daily production schedule.
- Performed daily computer operations functions as defined in daily, weekly and monthly schedules.
- Recommended improved processing techniques reducing errors by 35%.
- Coordinated with end user business requirements to ensure that the processing of their daily work was completed on time and error free.
- Ensured that all backups on the Tandem and AS400 systems were successfully completed on time.
- Provided problem determination support for the applications teams as they researched processing failures.
6-10 years of experience
Deliver high standards of service monitoring managing and maintaining data systems to ensure operations run efficiently. Provide prompt response and resolution of issues arising minimizing downtime collaborating with application programmers, system programmers and hardware teams to resolve issues.
- Proficiently managed and monitored batch and system backups on MVS systems along with identifying and correcting Jcl errors and resubmit batch jobs through CA-7, Zeke/Zebb.
- Efficiently performed system recycles of CICS daily and Ipl MVS when required.
- Closely monitored AS400 and ALPHA systems for availability and checked backs run.
- Maintained server backups, performing reruns and creating incident tickets using Service Center.
- Implemented monitoring schedules such as nightly server checks, and conducted troubleshooting activities to resolve issues.
0-5 years of experience
Maintained daily backup tape procedures at Johnson & Johnson PRD.
- Performed weekly tape distribution to offsite storage facility.
- Provided escort of on and offsite personnel to Data Center, 24/7
- Coordinated special projects with offsite managers.
- Successfully guided the transition of new offsite tape storage procedures for all North American offices
- Created the first procedure manual for data center operations
0-5 years of experience
Sr. Solutions Architect
- Worked on numerous and varied large scale data-center migrations and/or outsourcing, including business continuity/DR, data replication, virtualization, etc.
- Account teams with which assigned consistently performed in top tier of company sales.
- Developed internal ad-hoc organization of counterparts for all PEAK 10 markets and managed product and technology training as well as cross-team support - group was later formally organized and concept was replicated to other operational groups.
- Consistently won competitive opportunities of complex design and integration using complete breadth of PEAK 10 services which led to highest revenue value for ATL.
- Consistently developed strong working relation and confidence of both Management and Technical teams for new opportunities. relationship through implementation ensuring proper internal priority and time objectives along with overall customer satisfaction.
- Developed and delivered numerous technical presentations and seminars.
0-5 years of experience
Monitored the daily operations of various computer systems in the data center for an assigned shift using designated system utilities and programs. Followed established procedures, troubleshooting system errors and referring to management on resolving problems outside of guidelines. Reported error conditions to on call support groups.
- Performed daily operations and instructions contained in the run book and run logs. Completed designated tasks at their scheduled times.
- Followed established procedures to ensure that backups and restores were completed in a timely and efficient manner. Corrected tape management problems. Reported and escalated backup errors and problems to the appropriate support groups.
- Ensured that off-site tape storage was maintained in the documented manner. Rotated tapes per the designated storage sequence. Received and dispatched tapes to the off-site vault storage supplier in a timely manner.
- Acted as a Help Desk Dispatch person for after hour calls.
- Printed time sheets for all of the Waldenbooks retail stores.
0-5 years of experience
Monitored and facilitated the operation of multiple databases and application servers.
- Conduct functional and operational analysis of all B&C activities.
- Performed data backups; and restores; processed batch jobs; monitored critical applications, server resource usage, and environmental conditions; resolved application program errors.
- Defined, documented, and communicated training of department procedures, policies, and workflows.
- Updated workflow process of recording daily activities for all Operators and departmental escalations and created procedures for filing, storing, retrieving, and searching tape backups.
- Supported Help Desk in troubleshooting issues, monitored remote locations, and directed IT staff in resolving problems.
- Coordinated upgrades and administered change requests with business units, internal IT departments and external vendors.
0-5 years of experience
Executed scheduled batch jobs using AppWorx application
- Executed jobs and reports using Oracle 11i Financials application
- Monitored various web sites and web applications using BMC Portal and Keynote monitoring tools
- Monitored, backed up and restored UNIX and Windows based systems using VERITAS NetBackup
- Provided Help Desk support for users during both business and non-business hours
- Managed domain user accounts using Windows Active Directory
0-5 years of experience
Experience in StorageTek & IBM Equipment and developed a deep understanding of how mainframe and midrange networks work.
- Monitored mainframe equipment to ensure 100% data storage.
- Resolved system interventions and data backup errors.
- Maintained tape/disc library.
- Media rotation
- Provided quality customer service to internal and external customers to ensure system uptime.
- Acted as liaison between control center and IT administrators to resolve complex hardware problems.
0-5 years of experience
Responsibilities included managing all facets of day to day operations on OS/390 operating systems and applications.
- Ensured system integrity, system stability and optimal system performance.
- Monitored and maintained system availability.
- Project and implementation involvement, representing Data Center Operations automation concerns and development.
6-10 years of experience
Provided computing service to clients and companies by providing multiple Data Analyzing and Printing Solutions involving UNIX, Web Content Management, and open source technologies.
- Operated all computer hardware including tape / cartridge drives, automated libraries and impact / high speed laser printer.
- Performed tape librarian functions and offsite tape distribution. Ensured that tapes were available for processing.
- Monitored master console on multiple operating systems, including Mainframe, Windows, Windows XP, and UNIX.
- Coordinated frequent distribution of production and test reports.
- Performed preventive maintenance to ensure hardware devices performed effectively.
- Assisted management in a leadership role for a staff of 3 ensuring that daily operation ran efficiently.
0-5 years of experience
Performed duties as Technical Senior Billing Operator for [company name] Billing Operations Data Center.
- Trained contractors and entry-level operators while maintaining two separate distinct billing platforms.
- Assisted with the transition of Powertel to VoiceStream, which included traveling from Atlanta, GA to Seattle WA for VoiceStream billing training.
- Billing responsibilities consist of scheduling bill cycle batch dated jobs and reports utilizing Ensemble Scheduler Interface (Amdocs) and Business Objects reporting software.
- Built map process to monitor the Bill Cycles and End of Day processing. Unutilized UNIX and SQL to perform billing processes steps such as running job patches to query database running on Windows NT.
- Performed monitoring of all systems thru HP Open view.
- Communicated effectively between departments whenever a procedure requires escalation. Consistently kept accurate and up to date turnover and shift logs for operations prophecy.
- Monitored Windows NT Servers though Incite Manager.
0-5 years of experience
- Utilized custom monitoring software and internal ticketing system to provide end user support
- Ensured compliance with standard procedures as applicable to data center operations
- Operated, monitored and maintained efficiency of the computer systems, servers, software, and networks
- Maintained backup of the recorded data and maintain it safely
- Executed on-call procedures following necessary guidelines quickly and efficiently to ensure all service level agreements were met
- Provided support to senior engineers in preventive maintinence of all data center WAN circuits
0-5 years of experience
Managed requests from doctors, nurses, and dieticians for patients on all units of hospital
- Created spread sheets and invoices for client medical information and requests
- Prioritized client requests by distributing records to proper medical personnel
- Organized Data Center patient records quarterly to guarantee patient confidentiality wasn't compromised
6-10 years of experience
Installed hardware, software, and peripheral devices; managed network accounts via Active Directory.
- Supported and maintained LANs, file servers, peripherals. Monitored IBM, Novell servers and Data gate interfacing. Trained users; documented procedures and errors.
- Created and maintained department web site via SharePoint and FrontPage.
- Maintained tables, control records, and source data in recurring reports and records.
- Resolved patient accounting records to remedy discrepancies.
- Previously served as Compensation Analyst Associate. Calculated salary ranges for re-evaluated and new positions using HAY point factoring system.
- Adjusted and modified salary lines in the compensation system based upon evaluations.
- Researched, and compiled data for compression studies. Modified and revised job descriptions for JCAHO purposes and departmental evaluations.
- Implemented salary adjustment proposals within the payroll system. Participated in salary surveys for various operating units. Monitored job evaluation records and distributed salary range notices to Managers and Directors.
0-5 years of experience
- Daily monitoring simple, complex servers, and application systems.
- Developed strong client relationships by delivering excellent service.
- Reviewed critical alert messages requiring immediate attention, followed established escalation protocol, reached out to Application Engineers and Help 24 manager.
- Project Management - Money Transfer System (MTS) worked with various departments during the testing & production of the application.
- Created documentation and shared it with colleagues. Saved the department time in identifying & solving customer problems.
0-5 years of experience
Data Center Ops
- Delivered consistent and accurate customer technical support, resolving issues and errors in a timely manner
- Escalated to appropriate groups within organization
- Built out, supported and maintained new data center with Senior Ops Team
0-5 years of experience
Coordinate work flow with system operators/Creates and modify queries
- Configures system printers and devices/Helpdesk user support
- Monitored with limited supervision the batch flow of all scheduling systems in the data center to ensure their respected job schedule is completed within the processing window
- Informed shift lead of problems encountered during shift. Documented in the daily journal and verbally turn over to next shift any issues or problems that may have occurred. Demonstrated working knowledge of PC and MAC OS
- Operated the job Scheduling software to facilitate daily, weekly, and monthly batch processing. Effectively managed the starting, stopping, rescheduling, and configuration of jobs to meet critical deadlines
- Performed daily, weekly and emergency backup procedures and ensured their accuracy Performed file application and system recovery when needed
- Followed standard escalation procedures for incident/problem tracking and resolution
0-5 years of experience
Monitor systems on all platforms, provided 24/7 support San Diego City employees.
- Helped trouble shooting software, hardware, and communication problems.
- JCL abend resolution, using CA-7, CA-11.
- Entered commands, MVS, JES2, IMS and VMS.
- Loaded peripheral equipment with selected materials, such as tapes and printer paper for operating runs.
- Entered commands to IPL systems using keyboard of computer terminal.
- Provided off-hours help desk support. Including software hardware support and creating trouble tickets using SAP software.
- Created and implemented new work procedures.
- Hardware used: IBM 9672, IBM ES9000, VAX RIS600 UNIX and personal computers.
0-5 years of experience
- Recognized repetitious functions, identified computer processes in conjunction with paper procedures, recommended automating the tasks which streamlined operators efforts
- Employed BRMS as well as IBM sources to sustain, save and restore libraries
- Proactively handled the revision and automation of month-end processing
- Monitor project progress from inception to completion, utilizing system resources more efficiently
0-5 years of experience
- Managed and processed critical client real-time and time specific batch data from numerous financial institutions sent via EDI
- Researched and resolved various TCP/IP networking issues by connecting to client’s server through established VPN channels
- Worked departmental and personal caseloads through proprietary Customer Relationship Management program
- Lead and assisted emergency data triage bridge calls along with teammates, external and internal customers
10+ years of experience
Initiated and updated all areas of documentation and filed status reports of all procedures performed daily.
- Processed and endorsed checks and confirmation statements, and transmitted and received files.
- Updated disk and tape files for Sun Life of Canada and two of its subsidiaries, Sun Life Annuity Service Center and Mass Casualty Insurance Company.
- Worked extensively with programmers during upgrades, conversions, and modification of daily, monthly, quarterly, and annual programs.
- Effectively trained new employees.
6-10 years of experience
Operated, monitored and controlled computer and operating systems during all stages of data processing
- Processed end of day for trading floor via Real-time on Tandem and Unix
- Entered UNIX commands into computer to manage job requirements
- Processed batch jobs using TSO2
- Ran system backup and restore jobs via UNIX / VERITAS
- Escorted vendors to designated area
- Reported / corrected system alarms and errors
- Created and updated offsite and onsite Tape Media Inventory Database and access Employee Access Database
0-5 years of experience
- Ensure Data Center server up-time through various tasks and checks, using KVM remote.
- Take support center calls, troubleshoot hardware and software scenarios of over 400 applications on various systems, throughout the Bronson network on and off campus in a healthcare environment.
- Go Desk side to troubleshoot problems that could not be fixed through RDP or System Center Configuration Manager.
- Organized, scheduled and performed equipment maintenance routines and operational tests, to ensure server up-time.
- Maintained an inventory of incoming and outgoing equipment.
- Initiated and updated trouble tickets, created and communicated scheduled maintenance alerts and service interruption notifications.
- Maintained daily logs identifying activities, task alerts and problems in the data center, while escalating problems/outages to proper support teams and engineers.
- Active Directory domain support of multiple user unlocks and resets, and account troubleshooting
6-10 years of experience
Performed daily operations, monitored systems, and maintained data integrity on multiple platforms. (IBM z/OS mainframe, Windows Server OS)
- Executed nightly task of printing and distributing reports to all departments which included general reports, catalog labels, invoices, and specialty forms
- Assisted Tech Support Department by applying company-configured Windows OS images to new desktops, creating computer accounts in Active Directory, adding new desktops to network, remote software installation and configuration, and password resets
- Supported Server Department by installing physical servers, switches, and routers within Data Center cabinets, installed new CAT5/fiber cables
10+ years of experience
Maintained and controlled all production activities to ensure compliance with established production schedules. Accurately documented all console messages, application errors, alarms, equipment failures, through support tickets software and communicated issues to appropriate support personnel.
- Enhanced productivity by electronically cataloguing all Data Center processes thereby increasing ease of access.
- Implemented project for cataloguing all company software for Disaster Recovery.
- Assisted telecommunications manager with varying tasks associated with corporate and restaurant phone systems.
- Excellent abilities in understanding, troubleshooting, and repairing pc's, networks, computer terminals, and peripheral equipment.
- Participated and completed Dell desktop rollout, new HP printer installation, and IBM printer reclamation projects.
- Interfaced with production hardware vendor service personnel and departmental adminstrators in hardware and software error detection and correction.
- Performed program turnover from Q.A. to production for batch process scheduling. Also, carried-out routine file restorations for users and system processes.
- Responsible for configuring over 200 routers for use in restaurant Broadband Rollout Project.
0-5 years of experience
Performed Daily system backups in an AS/400 environment.
- Worked with the System Administrators in the data migration project.
- Trained newly hired operators in the production processes for their positions.
- Managed employee scheduling.
- Assisted in pulling CAT5E cabling throughout business facilities
- Prepare tapes for off-site storage with Iron Mountain.
10+ years of experience
Supervised all day-to-day operations.
- Accountable for all questions, concerns and operations related to the data center.
- Led team of four technicians in coordinating installations, de-installations, server, and network hardware operations, trouble-shooting and general maintenance actions.
- Provided round-the-clock support for company data storage, server and network operations.
- Managed relationships with external vendors including electricians and cabling suppliers to ensure continuous service and successful project completion.
- Assisted team with capacity planning.
- Submitted change requests for maintenance actions.
10+ years of experience
Received and uploaded incoming files from various customers on a daily basis
- Prepared files for updates
- Completed storage / backup of files
- Ran files through several different platforms / systems
- Prepared files for output
- Fully trained and certified on iGen3 and iGen4 digital print press, Nuvera and other Xerox
- Conducted training for new hires
0-5 years of experience
- Monitored hundreds of servers using HP OpenView and took appropriate actions
- Performed backups, restores, FTP data transfers to different countries, and managed the system scheduler using the Legato Tape Management System
- Assisted users in troubleshooting printers and PC problems remotely
- Assisted users with login issues in the Windows NT environment
0-5 years of experience
Supported day-to-day operational tasks in Data Center where initial focus was maintaining maximum performance. Observed and researched peripheral equipment and error messages displayed on monitor to detect faulty output or machine stoppage; Monitored environment health with BMC Remedy, operation of LAN and data communications, mid-range, networked servers for errors and the facilitation of high severity incidents to improve the state of service availability and continuity in a high availability environment.
- Investigated, evaluated and resolved equipment problems and escalated issues as necessary.
- Assisted in resolving hardware related problems with LOS, LAN, WAN, and wiring.
- Installed/Moved/Added/Changed Racking equipment (IMAC)
- Documented all problems (hardware, facility, etc.) and implemented corrective actions as required.
- Coordinated the movement of equipment and assets in order to maintain production.
- Worked with vendors on issues and directed information where needed.
- Assisted management of Data Center Operations with supervisory functions for the assigned shift and the training of new operators regarding computer techniques and procedures.
- Performed scheduled tape librarian functions, coordinated off-site tapes with Iron Mountain logging, storing and controlling the issuance of magnetic media such as tapes, discs, in an IBM tape robot library which is part of an electronic data processing operation. Inspected magnetic tapes to determine if tape requires replacement due to wear or damage.
- Execute shipping and receiving procedures of computer equipment.
0-5 years of experience
Managed and executed end-of-day processes in shutting down NCR servers to collect data and ISP maintenance.
- Managed system restores in Open VMS and Netbackup.
- Performed website maintenance and daily backups on webservers, database, image servers using UNIX and Oracle.
- Performed submission of scheduled batch jobs, output and devices allocating work load to ensure efficiency.
- Support in managing VAX, PC, Outlook, Registers, ISP's, Network, Webmail, Active Directory, Office applications, VPN and other office applications for all staff and sites.
- Responsible for Active Directory user profile creation, removal and changes.
- Support for staff and stores in register problems such as gift cards, credit cards, register guns and pc.
- Maintained server racks and routers.
0-5 years of experience
Hired while still completing my degree to be a part of the Data Center management team
- Overseeing more than 400 servers representing a critical business presence from 80 countries in the banking industry
- Communicate outages, down time, upgrades, and any other operationally critical items to executive level personnel in a timely manner to ensure maximum up-time
- Identify problems and take proper corrective action in a proactive manner
- Provide support to other business entities within the company as needed
- Doing all this while completing a BSAS in 2 years and maintaining a 3.95 GPA
0-5 years of experience
The ability to identify, diagnose, escalate and/or resolve moderate technical issues pertaining to Internet protocols, TCP/IP, FTP, HTTP.
- Ensured that all online applications are up and available for end users to connect to [company name] stock market when market opened.
- Monitored all systems so that users are able to send and retrieve data.
- Checked the status for user port, rerouting the data to a different line.
- Accurately test data lines for recurring problems and received confirmation.
- Attentively looked for warning or potential problems that could occur.
- Managed the daily schedule in a timely manner, sending data to various systems while waiting for acknowledgement.
0-5 years of experience
Service and maintain virtual and physical servers in a data center with 30-40 racks
- Rack & Stack servers and image Windows and Linux servers
- Run data cable, supervise cut overs from Ethernet cable to Fiber Optics
- Responsible for cable management
- Documented, labeled, and reported all servers, racks, switches, and ports utilizing MS Excel
- Networked printers
0-5 years of experience
Responsible for monitoring several customer networks, diagnosing problems as they arise, reporting/documenting issues in appropriate ticketing system (Remedy, AT&T Interactive), providing status and escalating issues according to the SLA for each customer
- Responsible for monitoring various production systems including SAP R3
- Responsible for providing 1st & 2nd Level end user support in Windows 95/2000, Lotus Notes R5, SAP R3 and a variety of other applications according to the SLA
- Responsible for providing 1st Level support for a local cable Internet provider including troubleshooting of network hardware (cable modem, NIC, etc) and configuration of network and e-mail settings
- Responsible for monitoring automated tape backup system, injecting/ejecting tapes as necessary, shipping and receiving tapes from off-site storage and notifying support personnel in case of critical errors
- Responsible for monitoring scheduled job processes with Tivoli Workload Scheduler (Maestro)
0-5 years of experience
Work with programmers, systems developers and engineers on problems determination for processing errors and the resolution of them for the production environment
- Monitoring Mainframe system performance and availability and maintaining a working knowledge of system commands and subsystem configurations
- Coordinating the scheduled outage maintenance window and providing prompt service with scheduling and resolutions
- Maintain a detailed understanding and knowledge of the job processing requirements
- Maintains inventories of all computer forms, toner, paper, etc.
0-5 years of experience
Managed and troubleshot hosted network solutions with software-based utilities.
- Fulfilled customer requests for computer/server hardware management.
- Trouble ticket management via Remedy's Action Request System.
- Programmed configurations IIS profiles for customer's commerce based websites and email services.
- Scheduled periodic walk through for visual inspection and monitoring facility's alarms of UPS Generators, FM-200 fire protection, and AC units.
0-5 years of experience
Performed operations of [company name]/9000, System 36, P390, AS/400 replied to messages/mounted tapes/drained printers/varied workstations and controllers on/off line, IXOS Optical Jukebox.
- Managed the production workflow using automated scheduling tools, ESP.
- Managed tape devices and performed offsite tape moves.
- Printer operations.
- Ipled systems
0-5 years of experience
Support PCS coverage in a seven state MTA
- Provide first level Help Desk support and provisioning of PCS devices using GSM technology
- Monitor Billing applications, network availability and database performances.
- Responsible for submitting and monitoring jobs, generating reports, saving print files and distributing job output via e-mail.
- Monitored the WAN Using HP OPENVIEW.
- Transmitted IBS files via ftp.
- Scheduled and monitored daily backup jobs.
0-5 years of experience
- Monitoring and support for server infrastructure using the HP Insight Manager.
- Monitoring and support for network performance with Spectrum Net Fault Manager.
- Check and monitoring the HVAC environment (Temperature and humidity) parameters of the qualified Data Center through the IMS-4000 system.
- Document in Service Center application of all the incidents, change management and service request for qualified Data Center with over 100 servers' infrastructure.
- Responsible for the backup system Jobs and daily operation in the IBM Tivoli Storage Management (TSM) library and the Arcserve.
- Prepared the reports of the tapes inventory and disposal. Also check that the process backup performed in all the servers.
- Performed and supported the decommission process of physical infrastructure.
0-5 years of experience
Monitor and maintain all aspects of corporate and customer related network, applications and job functionality
- Perform job monitoring and execution through Tidal, VMWare, BEM, BBIA, Big Brother, Customer Relations Center, IBM mainframe MVS, Windows Server 2003, Windows XP Pro and Outlook
- Responsible for maintaining and reporting on corporate wide data, CPU, storage capacity, and communication devices
- Perform reboots of Windows and UNIX servers and mainframe maintenance through system IPL
- Monitors and supports computer processing for production and development IBM-OS390 including Zeke/Zebb job scheduling, UNIX and Windows Server systems
- Discover faults and conditions in a proactive manner, diagnose cause where appropriate and resolve expeditiously and/or escalate issues and problems according to procedures and best judgment
- Analyze the results of monitoring production processing and recommend changes to improve processing and utilization and to ensure maximum system availability
0-5 years of experience
- Guarantee all established standard operating procedures related to operations at the Data Center are followed.
- Implement procedures for startup and shutdown of core trading systems and recovery procedures
- Performed real-time monitoring (Tools: Nagios, HP insight Manager, KS-Hostmonitor, Statmonitor) of Windows 7, Window 2003, Windows 2008, SQL, financial trading adapters (CME, EUREX, NYSE, NASDAQ, ICE, CURRENEX), VMware systems, Tahiti and Web servers for software/hardware errors, failures and capacity issues.
- Act as a liaison with other departments in resolving escalated issues.
- Reset user account’s passwords by using the Active Directory Users and Computers MMC snap-in.
- Perform regularly systems patching and security updates by using Symantec Management console
0-5 years of experience
Assisted internal customers who contact Helpdesk by troubleshooting non-complex hardware and/or software problems; provides basic training on hardware and/or software use. Initializes CPU and performs maintenance functions according to start-up procedures. Executes processing flow in accordance with operating procedures
- Monitors control console to check for deviations from standard and status of operations
- Developed operational and configuration policies and procedures to promote best practice and compliance with applicable standards
- Create I Series Robot scheduled jobs as requested in work orders
- Racking and stacking servers and other network hardware within a data center environment
6-10 years of experience
Provide help desk support for software and equipment to end users via telephone, email, and Skype
- Operate Linux System in a call center environment, oversee computer systems, monitor TCP/IP network connections, and coordinate their use
- Assist in system related maintenance as requested and provide assistance in testing new or upgraded applications
- Assist 3rd party businesses in a mutual effort to accommodate our customers
- Responsible for daily input into call tracker system
0-5 years of experience
Responsible for recording and documenting problems using Siebel ticketing system. Research and resolve problem tickets.
- Monitor processing of daily data-feeds including FTP site and manual downloads
- Following up and providing feedback to internal/external customers
- Using Cisco's Tidal Scheduling Control-M to Monitor schedule job execution to ensure accurate completion. Perform recovery/restart procedures as needed in Windows and Unix Environments
- Frequently Editing Unix job scripts (shell scripting).
- Execute one-time jobs in support of issue resolution or implementations
- Escalate problems to the appropriate departments as necessary and see problem through tell resolved
- Responsible for setting up, monitoring, and scheduling all batch/online job processes
0-5 years of experience
Perform daily operational tasks such as system monitoring of iSeries and PC based servers, managing messages and errors, message and output queues, problem resolution, tape backup and external disk archival.
- Perform installations of Windows 2000 and 2003, some UNIX based and Sun Servers.
- Install, patch/upgrade, configure and support system software.
- Utilized knowledge of SQL server, Sharepoint, and Active directory.
- Perform administration of the end-user along with servers, and workstations.
0-5 years of experience
- First level of support for billing and production applications.
- Monitored applications and troubleshoot failures, communicated application failure
- Monitored critical business systems using HP Openview, ITO, Tidal software - SysAdmiral
- Ran reports using Business Objects, run bill cycle bill production using BSCS.
- Ran bill cycle bill production using MAESTRO scheduling processes.
- Monitored Oracle database resources using Tuxedo and Jolt.
0-5 years of experience
- Hands and feet support for live, global servers both Unix and Windows OS.
- Installation and decommission of global servers including network, SAN via fiber optic, avocent, and power connections.
- Monitor of applications and backups on Appworx and Netbackup software and reporting issues on Remedy ticket management software.
- Monitor of global Sametime messaging servers and Domino mail file servers.
- Monitor modules on 2 live IBM 3494 mainframes and 1 test IBM 3494 mainframe. Troubleshoot and repair as necessary.
Data Systems Administration Cover Letter Examples
