Software Trainer and Implementation Specialist
Trained new and existing clients including hospital and office based staff on behavioral healthcare practice management software package. Worked with clients from acquisition through to implementation and training and followed up as needed. Modules taught included scheduling and registration, electronic medical records (EMR), clinical notes, document management, billing and payment posting. Managed customer service department, oversaw all client accounts.
- Conducted training courses and webinars on proprietary practice management software including electronic medical records, clinical notes, medical billing and payment posting modules
- Installed and implemented client/server solution using SQL Server Express or SQL Server Management Studio along with the medical software package at client sites
- Managed customer support team to ensure customer satisfaction; worked with clients to resolve any outstanding issues; followed up to ensure client satisfaction of work completed
- Created, revised and updated instructional materials and manuals to reflect software changes and progression
- Wrote and published software release notes for new modules and updates
- Performed unit and regression testing of software using the automated testing tool TestComplete, C# Script and SQL