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0-5 years of experience
Managed Windows NT, Optical, and Microsoft Exchange servers in five locations throughout the United States
- Monitored and improved system performance by load balancing workflow servers to increase uptime from 90% to 99.9%
- Implemented Viewstar imaging and workflow applications to generate a 30% improvement in technical support to users of multiple operating systems
- Performed benchmark testing to measure effectiveness of new web-based applications in a common operating environment
- Identified disparate service levels for CIO and subordinate managers
- Actively reviewed and improved current configuration and error handling procedures and maintained documentation
- Drove improvement and enforced best practices in the current application configurations
- Proficient with and maintained advanced knowledge of the in-house application(s)
- Drove application improvements by working with internal Product/Engineering team
0-5 years of experience
Support eBIZ vendor management with supply chain application by assisting with script assistance, database design,
flat-file management. Create and maintain supply chain & vendor scorecards to track vendor part lead time
adherence.
- Managed 20 suppliers IT staff integrate with proprietary inventory parts tracking application.
- Created custom scorecard application with VBA MS Access / MS Excel tools.
- Performed vendor site visits to support data continuity.
- Managed supplier data integration appliance at user sites (Linux).
0-5 years of experience
Supported business users in day to day operations in Kronos, WolfePak, SharePoint, Dynamics AX, QuickBooks and Fleetwave.
- Developed new template for uploading Pay Code edits into Kronos from spreadsheets.
- Maintained appropriate user access to WolfePak in coordination with Accounting and Finance needs.
- Produced documentation of processes and configurations for Kronos, WolfePak and Fleetwave applications to ensure continuity of systems and support.
- Configured WolfePak to process vendor payments by credit card. This allowed FTSI to capitalize points accumulated on the credit card to cover 50% of total corporate travel each subsequent year.
0-5 years of experience
Responsible for technical support for specific applications and systems used by SunTrust employees, utilizing computer software and other resources to provide production support.
- Provided telephone support to users of the Commercial Loan system and other applications related to Commercial Lending
- Diagnosed and resolved reported and ticketed problems related to certain business applications used within SunTrust including ACAPS, Commercial Loans, Data Scan, ELDR, Infolease and LEAD
- Communicated clearly and courteously with internal customers
- Provided excellent customer service and consistently met Level of Service
- Provided documentation and problem-solving procedures for use by the Application Support Staff
0-5 years of experience
Key member of the Source Medical technical support team with main responsibility of responding to client product application and technical support concerns.
- Promoted to team lead for outstanding quality and standards of service within two years of employment.
- Answered the highest number of calls during elevated call volume.
- Maintained highest percentage of resolved calls.
- Worked closely with Tier 2 Tech Support to minimize call escalation maintaining a high individual close rate with first-time resolution.
0-5 years of experience
Provided level 1 and 2 application support of Vehicle Maintenance System (VMS). Support encompassed all first group locations in the U.S. and Canada. The scope of this support included 3,800 end users, 300 locations, and 2,500+ nodes.
- Collaborated with 3rd party vendors for all hardware support and replacements.
- Coordinated with level 3 server and network support groups for server outages and network connectivity issues.
- Trained shop managers and mechanics on how to use the Web Fleet Assistant.
- Created and managed new user accounts utilizing Active Directory.
- Participated in a hardware disposal project involving data transfer of old equipment to new equipment. This involved coordination of shipping the old equipment back to the vendor in a timely fashion.
- Provided software support for the following software applications: Adobe suite, Microsoft Office suite, NetMeeting, Symantec Antivirus, Internet Explorer, and HP print software.
- Provided all support remotely using PC Anywhere, NetMeeting, and Remote Desktop.
0-5 years of experience
Administered direct client support to litigation and executive management.
- Developed standard operational procedures for common technical issues.
- Organized and maintain Information Security knowledge base.
- Established test plans and test cases for organizational hardware/software refresh.
- Assisted in the technical refresh of 1000 desktop systems for customers and provided on-site support.
- Provided 24x7 on call support to business critical users for support needs.
0-5 years of experience
Provided day-to-day application and operations support to users for CSG and AAD applications
- Maintained billing system parameters in both the mainframe and GUI environments, billing statements, and service codes, code tables, discount codes, tech pool assignments, and work order print table
- Analyzed, tested and troubleshot application related issues and implemented new software and product releases
- Coordinated new project requests, secured signature approvals, document status, schedule and completion dates
- Updated and opened trouble tickets in MAGIC and updated the Excel Spreadsheet
- Organized files and ran programs to ensure functionality
- Served as liaison between IT, vendors and internal departments
0-5 years of experience
Supported a comprehensive online recruitment network for the world's top-ranked graduate business schools and the companies that employ their students and alumni
- Configured and updated customizable online interface for end users
- Solved and escalated tickets pertaining to functionality, configuration and account issues
- Worked closely with developers, programmers, and quality assurance
- Regression tested for defects and utilized SQL Server Management Studio to obtain data
- Documented, tested and implemented new features
0-5 years of experience
Responsible for providing technical assistance and support of applications and related computer systems, hardware, or software.
- Installed, modified, and repaired computer hardware, software and network systems. Ensured completion of computer and server backups.
- Responded to technical inquires for several residential and commercial properties, as well as two hotels, a farm and golf club.
- Managed 4 small projects: Migrations from windows environment to mac, Norton antivirus deployment, Infrastructure, POS and VOIP Upgrades
- Provide on call support during outages, maintenance, and random overnight technical issues.
0-5 years of experience
Supported New Business Conversion testing activities. System Integration and User Acceptance testing.
- Supported New Business Start-Up Testing System Integration and User Acceptance testing.
- Maintained JCL, PROC, CNTL libraries for all 22 DB2 Subsystems.
- Maintained and designed CA7 scheduling and flowcharts for all 22 subsystems.
- Executed Batch cycles to test current functionality as well as new internal enhancements.
- Attend Release and New Business SIT/UAT strategy meetings when Team Lead is unavailable.
6-10 years of experience
Implemented and supported remote branch capture processing for approximately 30 branches
- Diagnosed and resolved software issues utilizing strong technical and problem solving skills
- Prioritized helpdesk functions to minimize customer impact
- Created and maintained customized electronic forms for retail and lending departments
- Coordinated testing and implemented multiple software products and enhancements
0-5 years of experience
Provided telephone/email application support to 40+ customers
- Troubleshot, researched, diagnosed, documented and resolved support issues surrounding Express Option, a financial software that facilitates option transactions
- Assisted clients in administering stock options and processing financial reports through Express Options
- Followed up with clients and internal staff on satisfactory completion of escalated issues
- Served as a primary support liaison between [company name] and its customers
0-5 years of experience
Displayed solid troubleshooting skills to close basic to intermediate software issues for Advantx.
- Assisted clients with scheduling, registration, billing, inventory, case history issues and other functionality to improve facility management and optimize patient care while accelerating productivity and cash flow
- Met assigned goal for daily calls received on a consistent basis.
- Performed other duties as assigned by supervisor.
0-5 years of experience
Delivered, set up, and configured end-user desktop hardware, software and peripherals. Dell platforms, Microsoft operating systems.
- Provided support to 200+ end-users, supporting over 300 devices.
- Migrated from Windows XP to Windows 7; imaging Dell PCs and laptops with SCCM/Windows AIK.
- Utilized RDP and LogMeIn for remote support.
- Organized Active Directory: provision accounts, moved OUs, add and removed users and groups.
- Diagnosed and repaired iPhone 4S, 5, Samsung Galaxy S3, iPad2 and iPods damages or problems, VPN, e-mail, Internet, and local area network access problems.
- Created Visio diagrams.
- Crafted documentation materials for end-user FAQs and support steps.
0-5 years of experience
Technical lead on the DHSS RAD Team. Built internal development framework on C#/ASP.NET.
- Trained programming staff in ASP.NET, C#, HTML, CSS.
- Created the DHSS Helpdesk tracking system in PHP, the first internally developed web application at DHSS.
- Maintained and enhanced multiple applications written in PowerBuilder and Centura, running on Citrix and standard Windows desktops, utilizing MS SQL Server for DBMS.
0-5 years of experience
Respond to incoming inquiries, telephone and/or written, from healthcare providers, government officials, key stakeholders and IT vendors
- Supported systems such as EIDM, HIOS, HIAD, CALT, REGTAP, and ZONE
- Research and resolve inquiries in a professional, timely, and accurate manner
- Escalate all Tier two and Tier three inquiries and issues, based on documented processes, policies, and procedures, to the appropriate help desk through remedy
0-5 years of experience
Supported, configured, upgraded, and maintained several IBM Maximo/ITSM/TSRM/SCCD Service Management Applications consisting of clustered Websphere Application Servers, DB2 databases using HADR, and AIX and Linux servers for many large Fortune 500 customers.
- Expert systematic troubleshooter relying on experience, gathering and disseminating information and symptoms, and isolating failures down to its root cause.
- Supported several mission critical FDA regulated accounts which included HIPAA and Sarbanes-Oxley training and compliance.
- Collaborated with product development teams to establish code fixes and product enhancements leading to patch apply and rollout.
- Applied the ITIL/3 service model for delivering and supporting IT Service Management Applications.
0-5 years of experience
- Supported custom applications for end users as part of a the National Application Helpdesk team
- Assisted in Citrix server migration and installation, and resolved connectivity issues
- Administered InfoRouter (document server) user accounts
- Tracked all service requests and trouble tickets using Remedy and escalated all issues requiring Tier 3 support
0-5 years of experience
Led, mentored, and guided team members.
- Developed a high level of business and support expertise in over 100 applications.
- Researched and reported on support issues and trends for major applications.
- Responsible for administering applications.
- Assisted technical support and developers with support issues and problem resolutions.
0-5 years of experience
Provide capacity planning, monitoring, and maintenance of designated system(s) and identifying trends or problems.
- Ensure that applications are maintained in a manner that supports delivery of services to multiple platforms, resilience, and performance.
- Confirm continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate.
- Ensure that applications and related services are documented and kept current.
- Responsible for standards and guidelines are applied and maintained across applications for administration, deployment and monitoring over a range of platforms that largely comprises industry standard components. This includes applications, web server components and databases.
- Identify faults and issues and recommending appropriate paths to resolution, and fixing as appropriate.
- Supervised appropriate contingency procedures are in place for applications and that they are regularly tested.
0-5 years of experience
Provided technical support to external clients as it related to ADP's payroll and HRIS software.
- Assisted client with networking, printing, and TCP/IP issues.
- Performed troubleshooting functions under a variety of operating (Windows 2000, NT and XP) and database management systems including Oracle, and SQL.
- Performed onsite software installations and upgrades.
- Tested database and software installations and ran customized reports to check and verify client satisfaction. Assisted clients with tape backups, anti-virus software and Internet connectivity issues.
- Worked on TCP/IP, SNMP, HTTP, DNS, DHCP, PING and connectivity issues with the client.
- Set up user groups and assigned passwords and access to external clients.
0-5 years of experience
Supported customers on a web-based procurement system designed for the hotel and resort industries.
- Helped customer with IE configuration and settings allowing access to the application. Application was written in a language called J4.
- Conducted presentations via Web Ex and then iLinc web-based utilities for the buyers, taking them through all phases of the software.
- Trained online suppliers on how to use Oracle application.
- Worked with development to track down issues in the database using SQL queries and analyzing the returning data.
- Conducted testing of customer issues using PL/SQL and queries, as well as helped to find and verify bugs in the application.
- Used customized CRM application to record, track, and note issues that arose.
0-5 years of experience
- Responsible for customer service in the web based applications, duties included answering customer queries, problem solving and providing detailed information on the products.
- Identified and corrected or advised, on operational issues in client computer systems.
- Produced a web design that will be attractive to the target user, has a logical navigation system and has all the features required.
- Provide effective and timely resolution of a range of customer inquiries.
- Assisted with implementation projects.
0-5 years of experience
Level 2 technical support for Agilysys' Visual One Property Management System, encompassing all integral systems involved in the operation of full-service resorts and hotels.
- Specialized in the Golf and Spa products within the system, including accounting, reservation systems and retail POS.
- Supported Comtrol, Webservices, SMTP Email and credit card network interfaces.
- Resolved technical issues escalated from client properties and assured customer satisfaction with resolutions.
- Provided technical support to Implementation personnel in the field.
0-5 years of experience
Constructed and maintained positive, long term business relationships with all clients, both internal and external, for the purpose of delivering consistent exemplary service to the impacted end user.
- Tracked, expedited, coordinated, and monitored client's requests and inquiries through Salesforce
- Triaged issues appropriately to maintain Master Service Level agreement.
- Prioritized time to complete assigned tasks weekly while maintaining a focus on productivity and customer satisfaction.
0-5 years of experience
Support the shopper's assistant mobile application across multiple supermarket chains. Perform system maintenance and (root level access) administration tasks on SUSE Linux servers. Monitor end user issues against known bugs. Track transaction paths through the Apache and Glassfish log files to research connectivity issues to the client POS application. Maintain stable POS platform in lab environment through vendor management. Attend daily Change Management (ITIL) call to ensure corporate changes won't affect remote functionality. Provide level 2 on-call support for escalated issues.
- Chaired weekly meeting to track issues reported internally.
- Maintained Catalina Mobile demo app across multiple personal devices (BYOD) using Airwatch.
- Performed remote training for team members at corporate headquarters on support of mobile application.
0-5 years of experience
Provided critical production support for live transaction processing, including system performance, NAS storage availability, system exception handling and etc.
- Partnered with an outside DBA resource during new production installations
- Performed system validity tests on new production software with Transaction Processing Leads
- Acted as a liaison between the Production Transaction Processors and the system Development staff
- Verified the delivery of documents to the Xerox Docushare Archive Server
- Identified areas for overall system improvement
- Provided on Demand Reports for Billing Purposes
0-5 years of experience
Support EDM web-based operations, Captiva support and configuration, administer and manage EDM Reviewer and Approval accounts, monitor and record EDMS production and test servers, document and update technical processes within the Application support area, install client applications on end-users PC. Other duties are to support Application Developers research in troubleshooting classes and groups (such as memory usage within production servers). Analyze system performance, customize tasks within production and test servers.
- Installation and removal of InputAccel Client and Enterprise 5.2.3 (IAS) client on workstations and servers
- Maintained scanning stations for Captiva - Restarting services and modules IAIPI, IAEXPDF, IAEXDM
- Verified and serviced the Fast Index Server for EDM Index Agents links
- Created "How-to" processes for DMADMINS - Auto rendering, Captiva customization, Downgrade WDK webtop
- Assisted customers to locate documents and scan inventory
- Generated LDIFF/DQL files to create lists of groups and users on EDM (Script Management tool)
0-5 years of experience
Provided telephone, email, chat and remote desktop Level I and entry-Level II support for proprietary software in a call-center environment
- Supported customers in the installation, configuration and use of proprietary software in a Software-as-a-Service (SaaS) environment
- Accessed client computers via Join.Me
- Opened, assigned and closed out tickets/cases in Salesforce
- Logged calls, voice-mails and emails into Salesforce
- Provided technical support to, and researched inquiries for retail and institutional clients
- Wrote, edited and proofread technical documentation, user manuals and training manuals
- Provided training and orientation to new and migrating clients (on-boarding)
- Created new users and accounts, granted rights and permissions and reset passwords
- Reviewed contracts and service agreements
- Organized and conducted teleconferences and training sessions via WebEx and Outlook
0-5 years of experience
Provided desktop, systems operation and key application support for users and external customers.
- Administered Lucent Smart LGX Fiber Distribution Frame System, including system stability monitoring, new user adds, troubleshooting and issue resolution, and updates to user and installation documentation.
- Tracked status of Remedy Trouble tickets and compiled weekly reports tracking customer access requests for various e.spire fiber locations.
- Presented weekly graphs of customer access requests and the status of trouble tickets to senior management and the Vice President of Operations.
0-5 years of experience
Provided 2nd and 3rd level support to end users for a variety of internal and external products within the U.S. and Japan.
- Performed data mining using SQL, accessing various production Oracle databases
- Worked with end users after determining root cause analysis which caused errors, and explained one on one how to resolve the issue
- Reported defects and workarounds for specific issues that commonly occur between software build cycles.
0-5 years of experience
Advanced support (3rd level) to diagnose and resolve mobile device and server problems for a global 24/7 operational environment, including but not limited to BlackBerry, iOS, Android, Windows Mobile/Phone, BlackBerry Enterprise Server, XenMobile MDM and other mobility servers as needed.
- Developed and promoted standard operating procedures
- Installed, upgraded, configured, and maintained software both on Test/Dev and Production servers
- Participated in the design and implementation of new servers and technologies
- Used Verizon change management processes to prevent production disruptions and outages
- Assisted with research and recommendations of solutions that best met business needs and enterprise operational requirements
- Partnered with other organizations to ensure quality support and delivery to the end-user.
- Performed data gathering and analysis with SQL Enterprise Manager and related data visualization tool
- Solved complex problems in hardware or software
- Trained new hire classes on [company name] products and services
- Created remedy tickets that escalate to the next level System Performance Engineer.
0-5 years of experience
- Provide technical support to clients on mortgage applications & related services by phone and email on the Microsoft Windows 2000, XP platform
- 30-40 inbound calls and performed software application & internet support
- Troubleshoot, diagnostics and resolution in a fast-paced time sensitive environment, documented & detailed customer calls, emails, and support inquiries and resolutions into ticketing tracking system
0-5 years of experience
Help Desk Analyst
- Handled all high severity level issues and communications from conception through resolution, collaborating with IT developers, tier 1 and 2 support, business, and sales leadership.
- As Subject Matter Expert for the Siebel Dialer module, resolved or escalated all Dialer issues and frequently went on-site to the outbound call center to resolve technical issues.
- Installed, diagnosed and resolved technical and network connectivity problems, and applied system administrative updates.
- Coached and mentored team members for all Siebel, Bloopy II, and SAMS upgrades.
- Conducted refresher trainings, for the Siebel Dialer module, at outbound call center locations.
- Produced system and regression scripts for Siebel, working from developer notes, to enhance quality assurance testing of application prior to implementation.
- Crafted and communicated upgrade and release notes for Siebel.
- Tested software upgrades and releases, prior to introduction to production, for Siebel, CHATT, SAMS, and BellSouth Works.
- Updated, mapped, and analyzed massive sets of coded information related to billing, campaigns, account assignment, and organization structure/hierarchy.
0-5 years of experience
Provided Administrative support for a QHSE Application in a 10000 user "worldwide" Enterprise environment
- Performed Lotus Notes Administration and Troubleshooting over multiple AD and Domino domains
- Performed Quality Control and Testing of CGG Enterprise Application
- Responsible for resolving database communication issues in the Enterprise which included dozens of marine vessels
- Researched and evaluated third-party software for monitoring and managing database replication across the Enterprise
0-5 years of experience
Provide online and remote assistance for technical issues with proprietary engineering software
- Developed processes to deliver software products to internal and external clients.
- Participate in technical design and triage meetings with developers
- Perform root cause analyses to resolve software faults
- Developed a support manual within Microsoft Sharepoint to maintain and update system and process documentation
- Maintain on-going record of problem analysis and resolution activity within SalesForce tracking system.
- Increased efficiency by 25% by streamlined the licensing process
- Interface with internal and external clients continuously to maintain effective communication and coordination
0-5 years of experience
Managed 8000 sq. ft retail grocery business with over 6000 specialty products. Responsible for keeping day on hand inventory stocked, updated incoming inventory into Miscrosoft RMS - Point of Sale (POS) system, order management, vendor management, and product display-organization based on demand & supply.
- Maintain RMS software daily mainitainace including upgrade, database backup, User management, Access Control. Provide complete IT support on RMS System.
- Provide training to employee on RMS, customer support and stocking.
- Served as subject matter expert for product organization and inventory data, Create report as needed using RMS database. Account managemnt using MS Money.
- Routine data entry and status updates for new incoming products, offering promotional products to customers and employee scheduling management. Managed over 6000 products stock levels, days on hand inventory and order frequencies.
0-5 years of experience
Responsible for resolution of all Oracle Purchasing 11.5.9 production issues and new project deployments, Oracle Inventory support, Testing and Training users on existing and new functionality of Oracle Purchasing.
- Maintained setups for Oracle Purchasing and Inventory
- Worked to meet all deliverables on time and under budget
- Lead a group of 8 to 10 purchasing buyers and managers on the best practice for utilizing Oracle to meet their daily business requirement.
- General administrative duties - filing, attending and conducting business meetings, travel arrangements, expense reports, and maintaining deliverables for projects to a budget and approving all travel expenses.
0-5 years of experience
Followed run books to resolve tier 1 level incidents with UNIX and Windows based production systems. Including running and modifying scripts.
- Monitored over 200 systems using MRTG, Sitescope, Nagios, Gomez, Webmetrics and SCOM.
- Created new monitors using established SLAs in Sitescope, Nagios and Gomez.
- Responsible for posting and updating outage notifications and tickets for planned and unplanned activities.
- Created reports for top executives regarding system and product availability and response times.
- Assisted in establishing problem management process.
- Assisted in creating change management process.
- Subject matter expert for creating and maintaining new knowledge management system.
- Utilized VMware to modify/clone Windows and Unix/Linux based servers.
- Supported Cobalt's data center move from Westin to Qwest by monitoring key production systems.
- Participated in 24x7 on-call rotation.
0-5 years of experience
- Assisted with the implementation and project workflow of cleaning up the financial application (Oracle 9i) for the Credit Risk Management Division
- Implemented and assisted in the manual testing procedures for the new Prism database; developed test cases and scripts to pilot test the new financial application
- Collaborated with the Product Support team to roll out new application patches
0-5 years of experience
Supported end users with laboratory database applications.
- Wrote and executed database extracts for Quality Operations professionals and for audits, updating Sharepoint site daily.
- Commended for level and timeliness of support given in ad hoc data requests for US FDA and foreign regulatory audits.
- Helped to diagnose legacy software application failures with remote programming team.
- Programmed Excel spreadsheets for labs that would meet FDA GxP standards.
- Wrote and executed application testing and validation protocols.
0-5 years of experience
Provided application support for internal and external IP employees (Mill and Corporate) and vendors, remotely (PC Anywhere) and via telephone for Xpedx users, CounterPoint Point Of Sale System, Papers and Packaging, Edge, and Corporate entities.
- Duties included monitoring and maintaining Windows, and SAP Systems(Supply chain, Inventory, Order Management, HR, BW, CRM), Kiwi, Crystal Reporting, AS400, JD Edwards, Mainframe, Quality Assurance, Lotus Notes(id installs, setup and creation application support), Unix system performance.
- Hardware support for Printers, Fax Machines, Blackberrys, Routers, Laptop and Desktop computers.
- Assisted users with VPN connections in Wifi Hotspots at corporate locations, SSL VPN Client, Access Manager, RSA token management for VPN.
- USD ticket system, documented all calls received and escalated.
0-5 years of experience
Responsible for the administration and management of the District's recreation software
(RecTrac) including maintenance of all codes and standards in the database
- Provided ongoing support to all users of the recreation software
- Responsible for assessing the training needs, developing and conducting group trainings for all
- Served as primary contact for customers in regard to technical on-line registration issues
- Responsible for documentation of internal processes, including training manuals and tutorials
- Responded to all Ad-hoc data and analysis requests from various departments
- Implemented a variety of cost-saving processes through system automation
0-5 years of experience
Data gathering and recording of Client Support Center issues related to the Care Align application
- Performing initial triage and diagnostic testing of recorded issues to determine the origin and solution
- Provides updates, training, assists with integration testing and other information related to the ongoing resolution status of Client related issues
- Provides clients, programmers, and other Team Members with detailed issue documentation in order to successfully escalate client calls as directed by management
- BETA representative for large corporate accounts
0-5 years of experience
In a very rapid change environment, I have provided support in Agile PLM ver. 9.0 to 5000 agile users.
- Create, Modify and Update all issues related to User accounts, External Suppliers Accounts, User groups, Attribute Fields, Roles, Privileges, criteria libraries, workflows, auto numbering files, Lists, character sets, Engineering Change Order ECO, Manufacturing Change Orders MCO, ECR, Deviations, Items (parts, documents), BOMs, attachments, import, export, reports, searches, password and accounts lock up resets, workflows.
- As Agile SME, Supported all users using Agile Java Client, Web problematic, enhancements and how to issues.
- Supported Agile System maintenance, product testing and integrations.
- All troubling issues reported through ticketing system (Remedy), emails, Phone and Pager.
- Application Used Agile PLM Ver. 9.0, Documentum, Remedy, XML, Glovia, Citrix.
0-5 years of experience
- Answered phones and documented progress on a computer help desk.
- Supported end users in four hotels and guest with MS Office problem and various company programs.
- Supported guests in two hotel locations on connectivity to the wired network as well as the wireless network.
- Issued basic commands in an AS400 I-Series environment to navigate the system in order to unlock and change user passwords and to restart stalled printer jobs.
- Knowledge of Active Directory, Dame Ware, Daylight, Ticketmaster, Audience View, Track-IT, Oracle HR, Crystal Reports and Financials software.
0-5 years of experience
- Troubleshooting 18 healthcare organizations’ MIS related software issues by effectively applying problem solving methods such as root cause analysis.
- Optimizing the performance of 150 remote clients/servers through frequent assessments of Windows Services and background processes.
- Coordinating the emergency recovery of hospitals undergoing unplanned downtime that impacts system performance and patient safety.
- Conducted pre-implementation hardware evaluations for hospitals seeking to migrate to Meditech’s 6.08 and 6.1 platforms, saving them unnecessary equipment costs.
- Facilitated customer training on MIS features such as Background Jobs, User Building, Alerts Setup via online and in person training seminars.
- Revamped internal and customer training documentation on Meditech’s Medical Necessity Solution
- Assisted the MIS senior application specialist with new hire training and established a framework for new member education.
6-10 years of experience
Provide troubleshooting and training support for Epicor's key software product, Prophet 21 via email, phone, and web-based remote support
- Perform database and application software build updates
- Write technical and instructional solutions for the software solutions database as well us update existing documentation on an ongoing basis as warranted by functionality changes
- Provide training for new hires
- Update training guides and help files as needed to coincide with current functionality
- Conduct full day training courses for users in a classroom setting as needed
- Software used or supported on a regular basis include: Prophet 21, SQL 2000/2005/2008, Windows XP +, MS Excel/Word/Outlook/Photo Editor, Scopus, Webex/Bomgar remote support software
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