Maintained, developed and expanded key relationships with new and existing customers to develop new business opportunities. Employed technical expertise for new product development, and became a customer advocate in resolving their issues. Provided sales support by troubleshooting new installation issues, developing new product specifications, and meeting customer needs with product and parts drawings and documentation. Played a key engineering role in developing and maintaining a technical database (CCI database) for all company products that was also used by sales for production and quality control. Served as the lead for establishing database rules and personnel training. Supported the IT team with Tier II services.
- Retained unsatisfied customers with technical solutions and interpersonal management skills.
- Partnered in the development of the CCI database, facilitating the availability of all technical product information across the enterprise.
- Developed a database training program, and facilitated all departments' buy-in to its use.
- Redesigned Cortron's 4 to 5 page website into a powerful 50-page informational site, updating keywords and other aspects to position it in the top 3 ranking results.