Application Development Manager
Managed end-to-end design, development, implementation, trouble reporting, build and release scheduling, acted as liaison with the National User Acceptance and national software distribution units.
- Designed and implemented various components for the Citigold and Business and Professional account opening system.
- Led a development group for "one step" account opening system which generated revenues in excess of $15MM.
- Application development manager for appointment calendaring system which allowed branch and service center scheduling to increase revenue and customer retention.
- End-to-end design and implementation of CitiConnect Phase II pass-thru system providing front-end messaging and state control for ATM network and back-end host authorization system to support California bank acquisition.
- Managed problem-reporting process for North America bank branches and National Call centers responsible for escalation and coordination with other system groups ensuring timely resolution to issues.
- Managed staff of ten employees (application developers and business analysts) with coaching, mentoring and annual performance appraisals and team of contract development consultants.