Provided Tier-2 support for enterprise systems, applications, ODBC, and engineering spreadsheets with global end-users. Continued to support various initiatives in the prior role of PLM/RP Data Coordinator.
- Administered ERP systems, Product Lifecycle Management (PLM), Globalscape, and Windows Servers.
- Administered and supported cloud based services including Box, Webex and SharePoint.
- Provided support for server upgrade in remote European locations conducting troubleshooting with technical teams and serving as liaison with software authors for timely resolution and to reduce costs.
- Completed commercial off-the-shelf application installations, configurations and implementations.
- Performed root cause analyses for issue resolution and prevention.
- Interfaced with IT management on issues requiring escalation.