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Additional Computer Software Resume Samples
Application Administrator Resume Samples
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0-5 years of experience
Provided Tier-2 support for enterprise systems, applications, ODBC, and engineering spreadsheets with global end-users. Continued to support various initiatives in the prior role of PLM/RP Data Coordinator.
- Administered ERP systems, Product Lifecycle Management (PLM), Globalscape, and Windows Servers.
- Administered and supported cloud based services including Box, Webex and SharePoint.
- Provided support for server upgrade in remote European locations conducting troubleshooting with technical teams and serving as liaison with software authors for timely resolution and to reduce costs.
- Completed commercial off-the-shelf application installations, configurations and implementations.
- Performed root cause analyses for issue resolution and prevention.
- Interfaced with IT management on issues requiring escalation.
0-5 years of experience
Maintenance/Configured/Monitor Oracle databases and Web servers using IBM Web Sphere and HTTP servers. Helped troubleshoot issues involving development projects and software customizations.
- Worked closely with engineering team and database Designers/Developers to create logical and physical database models. Reverse-Engineer of custom database applications.
- Devised test approaches with input from the development and business groups; provided estimates and schedules to complete all tasks according to deadline.
- Maintenance database backup/restore and ensure the security of the applications.
0-5 years of experience
Provide day to day administrative\technical\environmental support for multiple legacy back office billing\accounting systems consisting of Web Servers, Database servers and BizTalk servers responsible for millions of dollars/month in revenue.
- Deploy application code changes\data repairs\SQL code changes as provided by application vendor & internal developers while maintaining stringent change control parameters.
- Responsible for troubleshooting\maintaining\configuring multi-tier application environment consisting of Development, User Acceptance Testing (UAT) and Production levels.
- Add\Modify\Delete user accounts within multiple billing & accounting systems including: NirvanaSoft, Excelergy, ECIMS and Platinum.
- Troubleshoot environmental\performance issues.
- Work with third party software vendors to troubleshoot and resolve issues.
0-5 years of experience
Creates, updates, and closes tickets in company ticketing system in accordance with SLA agreements
- Monitors email, phone and company message systems for alerts to properly diagnose and resolve issues
- Investigates application logs to uncover and address error patterns
- Coordinates troubleshooting and communication between networking, content and development teams to assess and solve open issues
- Assists with application upgrades on servers, including creating and maintaining change management requests, installations, and performance testing
- Modifies company information database to reflect environmental and team knowledgebase changes, insuring up to date information and application processes for team members
10+ years of experience
- Manage and support full suite of applications in Office365 including Exchange, SharePoint, Skype for Business, and Microsoft Dynamics CRM for approximately 1,600 employees.
- Facilitated organizational email migration from Lotus Domino to Microsoft Exchange (2013-2014).
- Provide continuous support, administration and maintenance for Lotus Notes email, web and application servers.
- Managed conversion of our in-house SPAM filter to a cloud-based platform.
- Consult with key stakeholders on roadmaps for current applications, and sun setting of obsolete technology.
- Collaborate and strategize with Notes and Exchange administrators globally.
- Implemented a complete re-architecture of our Domino web server software and environment in support of new website launch.
- Provide analytical updates to key decision-makers on system performance, availability and future ventures.
- Collaborated to move all of our Domino servers from physical to virtual machines.
- Provide current documentation and user guides for the majority of our enterprise applications.
0-5 years of experience
- Lynda and Qualtrics brand administrator for the University of Oklahoma.
- Tier III-level technical and administrative support for the Norman campus learning management system (LMS).
- Work closely with the campus community to provide support, leadership, and direction with regards to academic technology solutions for the university.
- Train campus community on enterprise learning tools.
- Planning committee member for yearly campus academic technology expo.
- Provide insight by evaluating emerging trends, incidents and technology to foster adaptations required to ensure the viability of the Digital Spaces virtual portfolio.
0-5 years of experience
- Application Server/Process Scheduler / Web Server Configuration for Navisite Customers maintaining different People Soft Application versions like HRMS 8.x, Financials 8.x & Portal 8.x
- Worked with different versions of PeopleTools and upgraded tools starting from PT 8.21, 8.43,8.45
- Performed a PeopleTools Upgrade from 8.43 to 8.45 using Change Assistant for a client supporting ELMS 8.8 application
- Performed an upgrade from Financials 8.3 to Financials 8.8, PT 8.21 – 8.43 for one of the clients of Navisite using PeopleSoft Upgrade Assistant.
- Perform Environment Refreshes and Database Refreshes for clients of Navisite on daily/weekly basis
- Applying Tax Updates, Patches and Fixes. Performing Tools Upgrade and Service pack Upgrades
- Troubleshooting issues related to PeopleTools and Application configuration
- Analysis of Database Compare, DDD Audit, SYS Audit, Alter Audit fix
- Working on 24*7 and involved in performing both Change Control and DBA activities.
0-5 years of experience
- Understanding of email receipt and delivery (POP, IMAP, and SMTP).
- Monitoring AUP
- Knowledge of MIME standards and formatting
- Knowledge of SPF/DKIM authentication, and spam filtering
- Knowledge of Python 2.7
- REST APIs and how to integrate with a customer solution
- Understanding of Cloud Computing technologies
- Knowledge and experience working on Windows, Linux, Mac OSX
- Problem solving skills
Computer Software Cover Letter Examples
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
