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Application Administrator Resume Samples
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0-5 years of experience
Provided Tier-2 support for enterprise systems, applications, ODBC, and engineering spreadsheets with global end-users. Continued to support various initiatives in the prior role of PLM/RP Data Coordinator.
- Administered ERP systems, Product Lifecycle Management (PLM), Globalscape, and Windows Servers.
- Administered and supported cloud based services including Box, Webex and SharePoint.
- Provided support for server upgrade in remote European locations conducting troubleshooting with technical teams and serving as liaison with software authors for timely resolution and to reduce costs.
- Completed commercial off-the-shelf application installations, configurations and implementations.
- Performed root cause analyses for issue resolution and prevention.
- Interfaced with IT management on issues requiring escalation.
0-5 years of experience
Maintenance/Configured/Monitor Oracle databases and Web servers using IBM Web Sphere and HTTP servers. Helped troubleshoot issues involving development projects and software customizations.
- Worked closely with engineering team and database Designers/Developers to create logical and physical database models. Reverse-Engineer of custom database applications.
- Devised test approaches with input from the development and business groups; provided estimates and schedules to complete all tasks according to deadline.
- Maintenance database backup/restore and ensure the security of the applications.
0-5 years of experience
Provide day to day administrative\technical\environmental support for multiple legacy back office billing\accounting systems consisting of Web Servers, Database servers and BizTalk servers responsible for millions of dollars/month in revenue.
- Deploy application code changes\data repairs\SQL code changes as provided by application vendor & internal developers while maintaining stringent change control parameters.
- Responsible for troubleshooting\maintaining\configuring multi-tier application environment consisting of Development, User Acceptance Testing (UAT) and Production levels.
- Add\Modify\Delete user accounts within multiple billing & accounting systems including: NirvanaSoft, Excelergy, ECIMS and Platinum.
- Troubleshoot environmental\performance issues.
- Work with third party software vendors to troubleshoot and resolve issues.
0-5 years of experience
Creates, updates, and closes tickets in company ticketing system in accordance with SLA agreements
- Monitors email, phone and company message systems for alerts to properly diagnose and resolve issues
- Investigates application logs to uncover and address error patterns
- Coordinates troubleshooting and communication between networking, content and development teams to assess and solve open issues
- Assists with application upgrades on servers, including creating and maintaining change management requests, installations, and performance testing
- Modifies company information database to reflect environmental and team knowledgebase changes, insuring up to date information and application processes for team members
10+ years of experience
- Manage and support full suite of applications in Office365 including Exchange, SharePoint, Skype for Business, and Microsoft Dynamics CRM for approximately 1,600 employees.
- Facilitated organizational email migration from Lotus Domino to Microsoft Exchange (2013-2014).
- Provide continuous support, administration and maintenance for Lotus Notes email, web and application servers.
- Managed conversion of our in-house SPAM filter to a cloud-based platform.
- Consult with key stakeholders on roadmaps for current applications, and sun setting of obsolete technology.
- Collaborate and strategize with Notes and Exchange administrators globally.
- Implemented a complete re-architecture of our Domino web server software and environment in support of new website launch.
- Provide analytical updates to key decision-makers on system performance, availability and future ventures.
- Collaborated to move all of our Domino servers from physical to virtual machines.
- Provide current documentation and user guides for the majority of our enterprise applications.
0-5 years of experience
- Lynda and Qualtrics brand administrator for the University of Oklahoma.
- Tier III-level technical and administrative support for the Norman campus learning management system (LMS).
- Work closely with the campus community to provide support, leadership, and direction with regards to academic technology solutions for the university.
- Train campus community on enterprise learning tools.
- Planning committee member for yearly campus academic technology expo.
- Provide insight by evaluating emerging trends, incidents and technology to foster adaptations required to ensure the viability of the Digital Spaces virtual portfolio.
0-5 years of experience
- Application Server/Process Scheduler / Web Server Configuration for Navisite Customers maintaining different People Soft Application versions like HRMS 8.x, Financials 8.x & Portal 8.x
- Worked with different versions of PeopleTools and upgraded tools starting from PT 8.21, 8.43,8.45
- Performed a PeopleTools Upgrade from 8.43 to 8.45 using Change Assistant for a client supporting ELMS 8.8 application
- Performed an upgrade from Financials 8.3 to Financials 8.8, PT 8.21 - 8.43 for one of the clients of Navisite using PeopleSoft Upgrade Assistant.
- Perform Environment Refreshes and Database Refreshes for clients of Navisite on daily/weekly basis
- Applying Tax Updates, Patches and Fixes. Performing Tools Upgrade and Service pack Upgrades
- Troubleshooting issues related to PeopleTools and Application configuration
- Analysis of Database Compare, DDD Audit, SYS Audit, Alter Audit fix
- Working on 24*7 and involved in performing both Change Control and DBA activities.
0-5 years of experience
- Understanding of email receipt and delivery (POP, IMAP, and SMTP).
- Monitoring AUP
- Knowledge of MIME standards and formatting
- Knowledge of SPF/DKIM authentication, and spam filtering
- Knowledge of Python 2.7
- REST APIs and how to integrate with a customer solution
- Understanding of Cloud Computing technologies
- Knowledge and experience working on Windows, Linux, Mac OSX
- Problem solving skills
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