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Candidate Info
years in workforce
years at this job
Biology And Zoology
National Account Specialist, Healthcare Sciences Division
Managed national account territory of $4M, comprised of healthcare education programs, including c-level and academics, partnering with corporate customers to design, implement, and manage Elsevier content solutions in
healthcare programs.
- Grew existing revenue base 2% in 2011, 19% in 2012, 48% in 2013.
- Ranked #1 NAS in country in 2012 for 19% YOY growth, and member of President's Club 2013.
- Increased electronic products sales 150% in 2012.
- Negotiated and executed large-scale healthcare program contracts to exceed hospital requirements including EHR
- Identified and developed growth opportunities, created business plans using pipeline management tools in
- Collaborated effectively with internal business partners, including marketing, corporate counsel, web development
- Territory trainer and implementation specialist in healthcare technology solution, EHR systems, virtual experience
Candidate Info
years in workforce
years at this job
Management Information Systems
Opticianry
Account Specialist II
Worked in a quota-driven call center environment. Answered inbound calls to address customer questions and concerns and provided a quality customer experience.
- Ranked top five percent for highest customer experience based on Average Handling Time (AHT); Next Call Prevention (NCP); and Customer Satisfaction Surveys (CSAT)
- Volunteered and hand-picked by senior management to participate in the call center's Advocacy Team
- Exceeded all metrics on a monthly basis
- Consistently ranked top 20% out of 500 employees
Candidate Info
years in workforce
months at this job
Information Technology
Customer Account Specialist
Customer Account Specialist/Contractor through 804 Technology
[company name] is a leading provider of voice, data, and internet for nearly 20 years. Keeping businesses moving with exceptional customer service.
- Professionally handled calls from customers relating to account, directed internal/external calls to appropriate departments.
- Directly involved in placing time sensitive orders with proven efficiency.
- Coordinated with account executives, project managers, order entry specialists, and other internal personnel in accomplishung large projects for premier customers/accounts.
- Demonstrated patience and consistently scored above average in all performance metrics and quality assurance reviews.
- Consistently and successfully executed special task and projects delegated by upper management
Candidate Info
years in workforce
year at this job
Account Specialist- Nar/ Save Team
Client and revenue retention through creative problem solving solutions.
- Network, activity, and mutually maximize revenue for all parties.
- Promoted to the elite team of 24 of approximately 2000 people inside the first 2 months of employment.
- Inside the first month of the new position achieved and maintained the #1 position in stack ranking.
- Average conversion rate of 49.03% with a team goal of 23.25% with a stick rate of 70% after 90days.
- Productivity of 95% with a team goal of 70-80%.
- Quality Assurance of 95% with a team goal of 80-95%.
Candidate Info
years in workforce
years at this job
Senior Collector - Account Specialist in Foreclosure
Managed portfolio of over 150 loans. Set priorities and scheduled follow ups as needed.
- Acted as a single point of contact that provides exceptional customer service to homeowners in an inbound/outbound call center environment.
- Assisted in training new associates and handled general offices duties, including generating reports and communications. Faxing, mailing and indexing confidential documents.
- Documented contact with homeowners and third parties who may include agents, attorneys, nonprofit and government organizations.
- Provided home retention options while curing delinquencies, expediting the loss mitigation process and answering questions to better educate homeowners.
Candidate Info
years in workforce
years at this job
Account Specialist
Responded to between 80-100 customer service calls per day while providing world class customer service that resulted in an average save rate of 85-92%
- Assisted customers with every aspect of their accounts
- Assisted technicians and dealers as they supported clients in their homes and in their stores to really drive the DISH Team brand
- Upsold services to customers by satisfying their total service needs taking into account unique budget constraints of every client
- Performed remote technical troubleshooting measures with customers to restore service from issues such as: signal loss and black screens
- Scheduled technicians if the above procedures were not enough
Candidate Info
years in workforce
years at this job
History
Contract Account Specialist
Managed over 300+ accounts for the largest Behavioral Healthcare organization that specializes in Addiction and Recovery in the United States. Initiated every step of the contracting process to include financial analysis, proposal preparation, and contract maintenance. Focused on building strong relationships with the various insurance companies contracted with our facilities while maintaining corporate values and goals.
- Oversaw several multi-million dollar contracts including the company’s largest contract which averaged over $13M per year in revenue.
- Utilized knowledge of state/government funding to implement into the various state-funded and Medicaid contracts.
- Created a new process for analyzing revenue data through tax forms, which proved to be beneficial in our negotiation practices and was used in conjunction with our Business Development team practices.
- Collaborated with several departments to install new procedures and webinars for the contracting department which aided in the transparency of all our contracting efforts.
- Focused on multi-year rate increases which aided both organizations in budget projections and reduced yearly maintenance costs of the contracts.
- Averaged $50K+ in revenue increases per account on a yearly basis.
Candidate Info
years in workforce
years at this job
Phone Account Specialist
Earned "Top Up-Seller" for 6 consecutive months.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Computed accurate sales prices for purchase transactions.
- Managed quality communication, customer support and product representation for each client.
- Resolved product/policy issues and insured customer satisfaction.
- Recommended, selected and helped locate merchandise based on customer descriptions and previous order history.
- Multiple phone line usage of inbound calls
Candidate Info
years in workforce
year at this job
Television / Radio / Film
Account Executive / Account Specialist
- Earned accelerated promotion to Account Executive within eight months.
- Exceeded Q4 sales goal by 264%.
- Doubled revenue on existing accounts in first three months. Added several new accounts.
- Developed and maintained relationships with agencies and clients by attending networking
- Created custom sales decks and proposals in order to pitch display, video, mobile,
- Experience working with Minnesota agencies and clients including 3M, Bolin, Marketing
- Employee of the Quarter Award as an Account Specialist.
Candidate Info
years in workforce
years at this job
Medical Billing And Coding
Science
Course Work
Account Specialist
Restructured account specialist position to increase productivity and increase consistency for both employer and various partnership companies
- Appointed to scrutinize, dispute and reconcile accuracy of payments for three separate major accounts
- Accept in excess of 300 assignments weekly from vendors and assign to field agents through out five states
- Brief agents on individual requirements for each job regarding policies and procedures
- Document data and submit to customer once the driver's appointment has been completed within the allotted timeframe
- Submit manifest for each employee to ensure proper payment
- Register pertinent information for orders to be processed with deadlines
Candidate Info
years in workforce
year at this job
Human Resources
Business Administration
Senior Enlisted Joint Professional Education
Account Specialist
- Sole dedicated account specialist for military sales resulting in 8M in annualized sales
- Communicated order status to customers including initial committed ship dates
- Ensured adherence to compliance of policy and procedures while auditing and replying to all perceived deficiencies
- Authorized shipping releases in time to meet established compliance guidelines for lead time, response time and committed ship date, avoiding costly penalties
- Completed routine reports in support of customer information requests and internal reporting requirements
- Performed other administrative duties as assigned by management or required to support other team member's responsibilities
- Developed instructional guide for processes; ensured a measure of continuity to business flow
Candidate Info
years in workforce
years at this job
Business Management
Account Specialist
- Utilized advanced knowledge of multi-carrier processing to manage active insurance files from initial application through paid policy status.
- Facilitated seamless case processing as primary liaison between clients and agents, underwriters and vendors.
- Demonstrated proficient customer service skills through positive interactions with customers via all
- Number One Account Specialist for January 2011 and the First Quarter of 2011 - awarded with a trip to the
- Agency's favorable monthly goal was 85% of targets in sales - exceeded every month's goal with an average of 114%; never fell below the Agency's goal during tenure.
Candidate Info
years in workforce
years at this job
Healthcare Management
Patient Account Specialist-workers Compensation
- Daily attention of payments on unpaid claims 90-120 days old
- Maintained accurate balances on patient accounts
- Formulated contracts with patients establishing payment schedules for delinquent accounts
- Communicated with facility managers and coordinators on collection intake daily
- Identified and monitored reimbursement issues in regards to contracts, state fee schedules, and coding guidelines
