Account Specialist Resume Examples

National Account Specialist, Healthcare Sciences Division

Managed national account territory of $4M, comprised of healthcare education programs, including c-level and academics, partnering with corporate customers to design, implement, and manage Elsevier content solutions in
healthcare programs.

• Grew existing revenue base 2% in 2011, 19% in 2012, 48% in 2013.
• Ranked #1 NAS in country in 2012 for 19% YOY growth, and member of President's Club 2013.
• Increased electronic products sales 150% in 2012.
• Negotiated and executed large-scale healthcare program contracts to exceed hospital requirements including EHR
• Identified and developed growth opportunities, created business plans using pipeline management tools in
• Collaborated effectively with internal business partners, including marketing, corporate counsel, web development
• Territory trainer and implementation specialist in healthcare technology solution, EHR systems, virtual experience

Account Specialist II

Worked in a quota-driven call center environment. Answered inbound calls to address customer questions and concerns and provided a quality customer experience.

• Ranked top five percent for highest customer experience based on Average Handling Time (AHT); Next Call Prevention (NCP); and Customer Satisfaction Surveys (CSAT)
• Volunteered and hand-picked by senior management to participate in the call center's Advocacy Team
• Exceeded all metrics on a monthly basis
• Consistently ranked top 20% out of 500 employees

Customer Account Specialist

Customer Account Specialist/Contractor through 804 Technology
[company name] is a leading provider of voice, data, and internet for nearly 20 years. Keeping businesses moving with exceptional customer service.

• Professionally handled calls from customers relating to account, directed internal/external calls to appropriate departments.
• Directly involved in placing time sensitive orders with proven efficiency.
• Coordinated with account executives, project managers, order entry specialists, and other internal personnel in accomplishung large projects for premier customers/accounts.
• Demonstrated patience and consistently scored above average in all performance metrics and quality assurance reviews.
• Consistently and successfully executed special task and projects delegated by upper management

Account Specialist- Nar/ Save Team

Client and revenue retention through creative problem solving solutions.

• Network, activity, and mutually maximize revenue for all parties.
• Promoted to the elite team of 24 of approximately 2000 people inside the first 2 months of employment.
• Inside the first month of the new position achieved and maintained the #1 position in stack ranking.
• Average conversion rate of 49.03% with a team goal of 23.25% with a stick rate of 70% after 90days.
• Productivity of 95% with a team goal of 70-80%.
• Quality Assurance of 95% with a team goal of 80-95%.

Senior Collector - Account Specialist in Foreclosure

Managed portfolio of over 150 loans. Set priorities and scheduled follow ups as needed.

• Acted as a single point of contact that provides exceptional customer service to homeowners in an inbound/outbound call center environment.
• Assisted in training new associates and handled general offices duties, including generating reports and communications. Faxing, mailing and indexing confidential documents.
• Documented contact with homeowners and third parties who may include agents, attorneys, nonprofit and government organizations.
• Provided home retention options while curing delinquencies, expediting the loss mitigation process and answering questions to better educate homeowners.

Account Specialist

Responded to between 80-100 customer service calls per day while providing world class customer service that resulted in an average save rate of 85-92%

• Assisted customers with every aspect of their accounts
• Assisted technicians and dealers as they supported clients in their homes and in their stores to really drive the DISH Team brand
• Upsold services to customers by satisfying their total service needs taking into account unique budget constraints of every client
• Performed remote technical troubleshooting measures with customers to restore service from issues such as: signal loss and black screens
• Scheduled technicians if the above procedures were not enough

Contract Account Specialist

Managed over 300+ accounts for the largest Behavioral Healthcare organization that specializes in Addiction and Recovery in the United States. Initiated every step of the contracting process to include financial analysis, proposal preparation, and contract maintenance. Focused on building strong relationships with the various insurance companies contracted with our facilities while maintaining corporate values and goals.

• Oversaw several multi-million dollar contracts including the company’s largest contract which averaged over $13M per year in revenue.
• Utilized knowledge of state/government funding to implement into the various state-funded and Medicaid contracts.
• Created a new process for analyzing revenue data through tax forms, which proved to be beneficial in our negotiation practices and was used in conjunction with our Business Development team practices.
• Collaborated with several departments to install new procedures and webinars for the contracting department which aided in the transparency of all our contracting efforts.
• Focused on multi-year rate increases which aided both organizations in budget projections and reduced yearly maintenance costs of the contracts.
• Averaged $50K+ in revenue increases per account on a yearly basis.

Phone Account Specialist

Earned "Top Up-Seller" for 6 consecutive months.

• Cross-trained and provided back-up for other customer service representatives when needed.
• Computed accurate sales prices for purchase transactions.
• Managed quality communication, customer support and product representation for each client.
• Resolved product/policy issues and insured customer satisfaction.
• Recommended, selected and helped locate merchandise based on customer descriptions and previous order history.
• Multiple phone line usage of inbound calls

Account Executive / Account Specialist

• Earned accelerated promotion to Account Executive within eight months.
• Exceeded Q4 sales goal by 264%.
• Doubled revenue on existing accounts in first three months. Added several new accounts.
• Developed and maintained relationships with agencies and clients by attending networking
• Created custom sales decks and proposals in order to pitch display, video, mobile,
• Experience working with Minnesota agencies and clients including 3M, Bolin, Marketing
• Employee of the Quarter Award as an Account Specialist.

Account Specialist

Restructured account specialist position to increase productivity and increase consistency for both employer and various partnership companies

• Appointed to scrutinize, dispute and reconcile accuracy of payments for three separate major accounts
• Accept in excess of 300 assignments weekly from vendors and assign to field agents through out five states
• Brief agents on individual requirements for each job regarding policies and procedures
• Document data and submit to customer once the driver's appointment has been completed within the allotted timeframe
• Submit manifest for each employee to ensure proper payment
• Register pertinent information for orders to be processed with deadlines