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6-10 years of experience
Maintaining, supporting and monitoring all EDI order placements and shipments nationally to ensure profitable, timely order processing and shipping.
- Maintained and further improved established customer network, increasing sales and solidifying long-term customer relationships.
- Developed, implemented, and supported new customers contributing to over $5 million in sales.
- Managed and supported a network of over 60 retail customers with sales of over $30 million P/A while consistently surpassing monthly sales goals and profit margins.
- Effectively managed national e-commerce sales for 2 years, selling to key accounts such as Walmart, Target, and Best Buy.
6-10 years of experience
Responsible for the management, growth, and profitability of sales territory covering DE and parts of MD and VA for one of the largest LTL carriers in the US. Annual territorial sales of $5 million with a portfolio of more 200 accounts.
- Exceeded goal attainment in all markets during 2014. Performance was recognized as being in top 15% in the country.
- Achieved annual revenue growth of 16%.
- Maintained an exceptionally high rate of customer satisfaction and retention through effective relationship management, timely problem resolution, and personal attention to individual account needs and concerns.
- Used strategic planning and negotiation skills to regularly exceed rate increase goals.
- Consultative approach regularly used to gain the trust and confidence of customers.
10+ years of experience
Successfully managed the submission of insurance claims for private and Medicare reimbursement payment systems.
- Supervised the collection delinquent claims therefore reducing the aging report by 42%
- Managed, analyzed, and reported daily and monthly census tracking to executive officers which statistically identified the rate of residents versus hospital profitability.
- Established lead contacts with insurance companies.
- Identified a deficient workflow process in the billing system and developed a solution that vastly improved the productivity of patient billing.
- Insured managed care contracts are followed and compliant with internal and external regulations.
0-5 years of experience
Resolved member account discrepancies with face to face analysis and reconciliation
- Met or exceeded monthly targets on average 10 months out of every year
- Won “Best Collector” award and scored above 90% on customer service rating system
- Provided financial improvement skills to customers
0-5 years of experience
Supplied product information to Fortune 1000 accounts in assigned territory and arranged for needs analyses of customer’s business
- Communicated requirements and developed demonstrations, proposals and value propositions that exceeded
- Proactively developed new customer contacts, reviewed leads and participated in customer’s technology
- Maintained records of all account activity within Oracle database
- Account Executive of the year 1996
- Achieved Presidents club five years in a row
- Awarded 3 National Accounts in one year Johns Controls, Fisher and Phillips and Emory University
6-10 years of experience
Maintained and managed an account portfolio of over 30 clients
- Contributed annual sales in excess of $3,000,000
- Increased total average revenue by 20% per year
- Contributed 3-4 new clients per year to company portfolio
- Trained and managed Logistics support staff
- Researched and Resolved issues relating to inventory accuracy.
- Used a proactive approach, to maintain and continuously develop positive individualized customer relations.
0-5 years of experience
Ensured contract implementation and performance for my area which expanded 87% in the first 9 months to include all contracts within Oregon and Washington
- Trained new clients on software and program implementation
- Responsible for reporting of growth, expansion and service issues for existing customers
- Requested and evaluated survey results to determine probability of growth for new contracts and expansion of current contracts
- Maintained and updated business rules, forms and documents for customers
- Provided excellent customer service for customers which resulted in 100% contract renewal
0-5 years of experience
Won the 2013 Sales Excellence Award, based on growth from Key, Opportunity, New, and Existing Accounts
- Pioneered the new multi-segment position, based on New Account Development, opening over 200 new commercial accounts in 2 years
- Lead training presentations of company initiatives
- Consistently grew sales and surpassed budgeted sales goal
6-10 years of experience
Processed claims for financial classes Medicare and Medicare HMO products to include all aspects of the billing and accounts receivable process, along with Medicare claim appeals.
- Edited and calculated all inpatient and outpatient claims for electronic submission.
- Contributed to the successful flow of the revenue cycle by meeting departmental goals.
- Accomplish internal and external compliance and customer satisfaction.
- Excellent working relationships with hospital departmental staff.
0-5 years of experience
Served as a liaison between [company name] and Maryland Medicaid program and other major Insurance payers.
- Resolved outstanding Insurance claims, appealed claims, sent medical records to insurance companies as requested, corrected electronic UB04 and assisted with 3808 request and authorizations.
- Assisted with implementing new processes and procedures to reduce the A/R
- Held Responsible for handling various duties surrounding the daily billing, collection and settlement of patient accounts, including communicating with the patient to assist with account resolution.
0-5 years of experience
Handled incoming calls from direct clients regarding their Wealth Creation and IRA accounts
- Assisted with complex questions on how to navigate the website
- Provided correct product information to direct client’s
- Answered 80 to 90 phone calls daily & processed incoming service requests
- Corrected & updated any proprietary databases
0-5 years of experience
Provided accurate and appropriate information in response to customer inquiries.
- Addressed customer service inquiries in a timely and accurate fashion.
- Formulated and enforced Service Center policies, procedures and quality assurance measures.
- Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
0-5 years of experience
Managed logistics of multiple shipments and deliveries within extreme time constraints
- Developed and established new storage systems that improved productivity and accuracy
- Coordinated shipping of equipment and supplies to patients homes and hospitals
- Call on high potential case managers, doctors and other sales targets in assigned account area
- Assist the care team with setting goals for quality assurance and best practices
- Performed on call duties by triaging emergency calls and qualifying new patients per insurance specific guidelines
- Validating patient demographic and insurance data, verifying insurance eligibility and benefits
0-5 years of experience
Serving as an Account Representative (Admissions Coordinator) for End Stage Renal Disease Patients
- Created, Developed, and Carried out Training Program 2014-Present consisting of presentations, PowerPoint Slideshows, and Practice Workbooks available to New Hires
- Collaborate with Administrative Assistants, Clinic Managers, Social Workers, and Doctors at the facilities to achieve finest patient outcomes
- Complete monthly reports with one-hundred percent punctuality and accuracy
- Discuss patient needs and resolve any matters with calm effectiveness
0-5 years of experience
Proactively manages over 350 partner accounts resulting in an increase of partner sales on average of 13%-15% growth month to month
- Manages on-boarding process for new partners averaging 8 to 10 new partners monthly
- Increasing profits for training partners by 10%-32% within the first five months from start of partnership
- Manages training schedule and event calendar for over 18,000 national and international live, in person and web based events monthly
- Serves as partner liaison to fulfill corporate client requests
- Handles high level of customer registrations, inquiries, and customer service requests via inbound calls, email and live chat
- Boosts monthly inbound sales volume resulting in an average of $20k monthly sales
0-5 years of experience
Distribution of industrial chemicals and reagents to various manufacturers and pharmaceutical labs.
- Gross Sales $396,000.00 YTD( 200% increase from prior year).
- Maintain current customer base while seeking new clients.
- Developed efficient routing and time management.
- Maintained high level of product knowledge and market knowledge.
- Developed new accounts with field sales and cold calling.
- Trained on Chempax and echempax.
- Exceeded daily sales call by 30%
0-5 years of experience
Follow up for reimbursement on unpaid claims 30 days or older independently on all client projects through denial analysis and resolution
- Contacted commercial and government insurance carriers, submitted appeals, medical records, and corrected claims for resolution of denials on aging claims
- Managed insurance adjustments, refund request, and insurance underpayments
- Trained new team members on use of the collections software and collection practices
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
