Wire Technician Resume Samples

Wire Technician

Completes Very high bit-rate Digital Line Subscriber (VDSL) circuits terminated at customer's premise to the Residential Gateway/Modem. Installs and Repairs/replaces copper cabling such as CAT5, CAT6, Coax, Low Voltage Twisted Pair, and Quad telephone wiring in the customer's home and in the field. Installs and repairs Fiber Optic Cabling, making splices, and crimping connectors for termination at customer's premise. Installs satellite communication equipment including "peaking" satellite dish for optimal signal strength. Communicates with and educates customers in the use and functionality of equipment and services. Maintains and stocks company owned vehicle with necessary equipment and consumables.

• Maintained "High Performer" rating in last 5 consecutive months based on company generated and tracked metrics on efficiency and quality
• Completed a ten week telecommunications course including fiber optics, satellite installation, and safety
• Possesses strong communication skills as required to communicate with and educate customers
• Uses Work Flow Manager software to complete jobs, order materials and submit various maintenance requests.

Wire Technician

• Created networking cables such as RJ-11, RJ-45, RG-59 and fiber optic SC connectors using splicing tools and networking standards
• Tested network cables using optical time domain reflectometers and time domain reflectometers to ensure cable quality, company networking protocols and installation requirements.
• Assisted customers first hand with product issues with thorough troubleshooting practices.
• Managed and facilitated communication and problem resolution for clientel.

Wire Technician

• Maintaining outside plant and systems.
• Troubleshooting of small home/business networks, video, and voice services.
• Installation of Internet, TV broadcast, and voice systems.
• Maintaining truck inventory.
• Daily interactions meeting customer needs.
• Termination and routing of various cabling, including: COAX/1694A, Cat5, Cat6, and Fiber.

Wire Technician

• Install and troubleshoot different telecommunications networks inside customers homes and businesses such as IPTV, satellite TV, Voice over Internet Protocol, high speed internet, and wireless home networks
• Troubleshoot and maintain fiber optic networks and copper cable network
• Act as the face of the company while interacting with customers
• Referring different products, general customer service, and deescalating situations with irate and frustrated customers.
• Maintaining sufficient stock of equipment in company vehicle and ensuring the vehicle is clean and safe to drive.

Wire Technician/customer Service

Educate customers on service features and functionality

• Verify all services are installed properly and working correctly
• Effectively follow daily operating procedures
• Compose and complete routine correspondence, compile and type reports as required
• Ability to lift and move up to 80 lbs
• Climbs ladders (28ft) and works aloft with hand tools
• Installs, repairs, disconnects, modifies, downgrades and upgrades CPE, including set-top boxes, residential and home entertainment gateways, home networking and Wi-Fi equipment; inside wire, including COAX, cat3 and cat5; and station connection materials
• Drove company vehicle

Wire Technician

• Installing high speed internet, phone and television
• Offering a high-level of customer service
• Ordering and maintaining an adequate amount of stock on truck for daily use
• Practicing all safety precautions throughout each work day
• Reading graphs and using analytic software to determine problem with services

Wire Technician

• Maintain integrity and functionality of lines and equipment within the network plant
• Repair and maintain customer Internet, TV, and Phone services over IPTV, Cat5/6, Fiber Optic, and VoIP/POTS network services
• Direct contact and face to face customer service with customers

Wire Technician

• Responsible for installations and repairs of Uverse and Directv services
• Working with but not limited to cat5, cat5e, cat6, and fiber optics
• Climb Poles, enter attics and crawl spaces

Wire Technician

• Inspect, troubleshoot, and maintain IP services to customers premises
• Inspect and evaluate IP television, high speed internet, telephone. Direct Tv and Fiber
• Customer education on provided services and troubleshooting
• Interpret inspection findings and determine corrective actions
• Ensure compliance with Att quality standards
• Knowledge of fiber, electronic, color codes and mechanical principles relating to all Att subsystems; proper handling, use, and disposal of hazardous waste and materials
• Troubleshoot, inspect, remove, install, repair, modify, overhaul, and operate Att systems, components, and associated support equipment

Wire Technician

• Installation of services at customer premise
• Fiber Optics trained
• Diagnose and repair services on copper and fiber optic
• Responsible for 1000's of company equipment
• Training on DTV
• Dealing with customers directly, representing the company