Field Service Technician Job Description

Field service technicians install, troubleshoot, maintain, and repair equipment, which may include electronics, telecom equipment, or appliances. Retail businesses, cable companies, and service-based businesses hire field service technicians to work full time, typically first-shift hours during the week. Field service technicians travel to customer homes and businesses to repair and install equipment, and usually work independently with little daily supervision. Ultimately, field service technicians report to the service manager.

 

Field Service Technician Duties and Responsibilities

Daily duties for field service technicians differ based on the equipment they work with and the number of service calls they answer in a day. However, these core tasks are the same in most companies:

Install Equipment

Field service technicians install equipment and show customers how to operate it.

Troubleshoot and Repair Equipment

Field service technicians troubleshoot equipment to determine the cause of reported problems. Once the problem is identified, they repair equipment to restore it to full functionality. They also perform routine preventative maintenance.

Maintain Logs

Field service technicians write logs of every service call they perform and add notes to customer records.

Advise Customers

Field service technicians show customers how to use equipment and advise them on best practices to keep their equipment functioning well.

Perform Demonstrations

Field service technicians demonstrate equipment capabilities to customers and demonstrate how to perform various tasks, including simple maintenance.

Maintain Inventory

Field service technicians maintain the inventory in their service trucks, ordering new items when stock runs low.

Maintain Service Vehicle

Field service technicians keep their service vehicles clean and organized and replenish fuel as needed.

 

Field Service Technician Skills and Qualifications

Field service technicians interact with customers, diagnose problems, and repair equipment. Employers hire candidates who have the following skills needed to perform this job:

  • Communication skills – field service technicians use verbal communication skills to speak with customers, listening to their concerns and asking questions when needed to determine the nature of their problems and equipment needs
  • Customer service – field service technicians interact with customers by helping them resolve equipment issues and telling them how to use newly installed equipment, so employers look for people who have excellent customer service skills to fill this role
  • Analytical thinking – field service technicians diagnose equipment problems and determine ways to fix these issues, which requires analytical skills
  • Computer skills – field service technicians log information into digital customer files, making basic computer skills essential for this job
  • Mechanical skills – field service technicians use their hands and various tools to install and repair equipment, which requires good mechanical skills
  • Physical fitness – field service technicians must be physically fit enough to lift and carry heavy equipment. They may also crouch or squat to work on equipment

 

Tools of the Trade

Field service technicians regularly work with the following tools:

  • Hand tools (screwdrivers, pliers, wrenches)
  • Power tools (drills)

 

Field Service Technician Education and Training

At minimum, field service technicians need a high school diploma or equivalent for this job. Many employers prefer candidates who have an associate’s degree in electronics or a similar field, but this is not often a hard requirement. Because field service technicians travel to onsite locations to perform their job tasks, a valid driver’s license is also required.

Many employers hire field service technicians on an entry-level basis and provide paid training. The training program varies by employer and may last for several weeks. Field service technicians in training work closely with a senior technician as they learn how to perform their usual job duties.

 

Field Service Technician Salary and Outlook

Data from PayScale shows that field service technicians earn $19.61 per hour. According to the Bureau of Labor Statistics (BLS), general maintenance and repair workers earn $37,670 in median annual salary, or $18.11 per hour. General maintenance and repair workers, like field service technicians, fix and maintain equipment.

According to information from the BLS, jobs for general maintenance and repair workers will increase 8 percent by 2026. This rate is as fast as the national average.

Most employers offer full benefits packages that often include life insurance and retirement plans. Health insurance with dental and vision coverage usually comes standard in these packages. In addition, field service technicians receive paid vacation days and holidays. Because field service technicians travel to service equipment, employers also provide a gas allowance or credit card to cover the cost of fuel. Uniforms are provided to field service technicians by most employers.

 

Helpful Resources

Learn how to succeed as a field service technician with these helpful books and websites:

Field Service Technician Red-Hot Career Guide – find the best ways to answer interview questions that field service technicians commonly face with this book, as well as how to breeze through the interview process and land the job

Field Service News – explore everything happening in field service at this website, which has news updates, podcasts, research tools, and a digital magazine full of content for field service technicians

42 Rules for Superior Field Service: The Keys to Profitable Field Service and Customer Loyalty – this manual is full of tips and techniques for field service technicians who want to deliver great field service

Service Industry Association – read the latest service industry news, find upcoming events, and search industry reports at this website for all professionals in the service industry

 

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