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Store Supervisor Duties and Responsibilities
In order to keep their staff on track and stay up to date on all of their store's goings-on, store supervisors perform a variety of tasks. We analyzed several online job postings to identify these core duties and responsibilities.
Oversee Staff One of the main duties of store supervisors is to oversee all the professional activities of their store's floor salespeople, cashiers, shelf stockers, and other employees. This can involve advising staff, providing regular performance reviews, training new staff members, and scheduling shifts.
Meet Financial Goals Another main duty of store supervisors is to do all they can to help their store meet its financial objects. This can include drawing up budgets, analyzing expenditures, evaluating the amount of merchandise delivered versus the amount of merchandise sold, and more.
Maintain Inventory Store supervisors are responsible for maintaining their store's inventory. In the back of the store, this means ensuring that deliveries are made on time, that inventory counts are accurate, and always remaining adequately stocked without unnecessary waste.
Maintain Sales Floor In addition to maintaining their store's inventory, store supervisors are responsible for maintaining their store's sales floor. This involves setting up new displays, ensuring that the store is clean and orderly, and making sure shelves are stocked.
Customer Service As one of the highest-ranking employees at a store, store supervisors regularly help customers, addressing their questions, concerns, and comments. This can include helping customers to find specific items, sorting out complex refunds, resolving complaints, and more.
Record Keeping To provide informed decisions, store supervisors must keep detailed records, including expenditure reports, sales figures, and employee performance. They will then use those records to help make smarter decisions in the future.
Store Supervisor SkillsSuccessful store supervisors are highly organized people who are just as comfortable dealing with customers and motivating staff members as they are analyzing financial data. They have amicable personalities, are easy to talk to, and they are driven by tangible results. In addition to these general personality traits, employers look for store supervisors with the following skills and qualifications;
- Customer service skills - since they frequently have to have face-to-face interactions with both happy and dissatisfied customers, store supervisors have to be experienced in customer service
- Attention to detail - because supervising a store and a team of employees involves many different factors, it's important that store supervisors have excellent attention to detail
- Financial acumen - store supervisors have to file and analyze a large number of financial documents, thus, they must have the financial skills to create budgets, enter data into spreadsheets, use financial software, and analyze expense reports
- Communication skills - in order to adequately communicate with both employees and customers, store supervisors must have strong communication skills
- Management skills - because they are in charge of training, monitoring, and disciplining a team of multiple staff members, store supervisors have to have proven management skills
Store Supervisor SalaryAccording to the Bureau of Labor Statistics, first-line supervisors of retail sales workers, which includes store supervisors, earn a median annual salary of $39,040. The lowest paid earn $24,530 or less per year, while the highest paid earn $66,480 or less per year. Store supervisors in Rhode Island, the District of Columbia, and Connecticut enjoy the highest median annual salary in the United States, earning $47,290, $46,530, and $45,750 per year respectively.
Store Supervisor Resources
We put together the following list of resources to help you keep exploring your career as a Store Supervisor.
Retail Industry Professionals Group - With half a million members, this LinkedIn group is a great place to learn about the industry and join in on retail-related discussions.
Retail Management Executive Group - Visit this LinkedIn group with more than 200,000 members to connect and network with other managers and supervisors in the retail industry.
Shopify Retail Blog - For articles, advice, and industry news, check out the frequently updated Shopify Retail Blog.
The New Rules of Retail - For a unique insight into the changing landscape of retail, as well as some helpful advice, turn to this book.
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