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0-5 years of experience
Increased internet sales by 248% over 2013 through piloting of micro sites and Communicate and Convert software, as well as consistent training among the sales team.
- Grew top line sales by 15% over 2012 in a well established location by consistent sales coaching, implementing web sales, and networking with key clients.
- Increased weekly lesson enrollment by 40% over 2012 through consistent positive customer experience, community outreach, and targeting key educators.
- Assisted with a west coast acquisition where three weeks were spent training new employees and managers, assisting with remodeling locations, and working closely with the executive team to ensure the brand standard was kept after our departure.
- Organized a variety of different events, including sales events, lesson showcases, and free classes and clinics. Events eclipsed 200 attendees and $175,000 in direct sales.
- Coached Sales Associates on product knowledge through in-store product training by establishing partnerships with Vendor Representatives, and using training tools separate from corporate communications.
- Conducted monthly staff performance evaluations to establish career progression plans for key staff retention and reduction of staff turnover.
10+ years of experience
Responsible for the overall management and supervision of operations of this 125,000 square foot
home center generating over $28 million in annual sales.
- Prepared biannual payroll and maintenance budgets for corporate management approval.
- Implemented controls designed to reduce overall shrinkage levels to less than 2% for six month
- Instituted strict store safety procedures resulting in dramatic decreases in employee/customer
0-5 years of experience
Responsible for driving and maintaining top line sales of 2.1 million.
- Reduced shrink results from 4.1 percent to 1.65 within one year.
- Drove highest KPI's within district/company through training/maintaining top talent. (Conv. #7 in company, ROV #9 YTD)
- Developed and trained numerous Store Mangers through the role of Training Store Manager for the district.
- Led and participated in Executive Leadership walkthroughs, giving insight into field strengths and opportunities.
- Actively recruited, hired, and staffed leadership to be leveraged throughout the district.
6-10 years of experience
Supervise the overall profitability of annual sales volume of $1.2 million
- Successfully assessed team skills and developed 2 Assistant Store Managers to Store Manager positions; additionally met hiring goals annually based on goals of 50-65 associates to ensure coverage/profitability during peak Holiday season
- Awarded 2 years consecutively with profitability results in the Top 5% of Store Managers of the company (2003/2004)
- Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timelines and creativity. Appointed by the District Manager as "Grand Opening" liaison in addition to Regional Product Trainer
- Acting District Manager in supervisors absence
6-10 years of experience
Controlled 3.8m volume sales, P/L, and shrink retention levels by providing superior customer service.
- Increased sales growth over 2 years to # 3 store in chain by raising the daily average sales ticket placing high POP items near check out. Supervised and provided faster in-house printing services for paper banners, and invitations to daily custom orders.
- Trained and managed teams of 35 Halloween temps, payroll, and schedules providing ownership values.
- Maintained high evaluation scores for audits, quality control, and mystery shops above 90%.
- Assisted in data entry, freight deliveries, negatives, and pack away procedures for accurate POS inventory.
- Delivered WOW effective for seasonal display aisle rotations.
- Assigned tasks and projects in time-management reviews.
10+ years of experience
Responsible for overall store performance
- Maintained a high level of standards for employee service and knowledge
- Hired, trained, supervised, motivated and developed employees
- Formed employee schedule and monitored labor cost to be effective with store
- Responsible for daily and monthly administrative reports
- Assisted in doubling a store's sales within 12 months from $1.7M to $3.4M
6-10 years of experience
Initially hired as Cashier, promoted to Shift Lead, then Assistant Store Manager within 3 years
- Responsible for store's daily operations, high-volume customer service, profit and loss management as well as setting, monitoring, and driving sales goals
- Recruited, interviewed, hired, developed, evaluated, coached and counseled employees
- Ensured proper cash controls and loss prevention procedures were in place and followed
- Promoted community engagement and marketing
- Maintained store's appearance and merchandising with ongoing marketing campaigns
0-5 years of experience
Promoted to store manager of two different $3M locations with over 20 employees, front end and pharmacy.
- Maintained proper inventory by proficient ordering of seasonal and vendor products, and ensured accurate counts in each department.
- Preserved expenses below budget due to controlled use of payroll hours and followed policies per company standards.
- Accepted the Flagship Award for Outstanding Customer Service in 2005 and surpassed 15 other stores in the district.
6-10 years of experience
Increased volume, conversion, KPI and customer base in three different locations within the company.
- Visual sponsor for the district
- Developed and help 6 assistant managers get promoted to Store Manager positions
- Continually named point person for district when DM out of business
- Achieved top 50 store manager, Amazing Legacy program
- Assisted with opening four new stores and training the management teams.
- Successfully hosted CEO and COO visits with store
- Served as a mentor for several managers within the region
0-5 years of experience
- Maintained an outstanding customer service oriented environment through selection, training and development of staff. Set, evaluated and reached short term and long term goals for store and staff.
- Effectively delegated and ensured timely completion of Management Division of Responsibility.
- Successfully recruited and hired talented Management and Associates based on business needs.
- Frequently and accurately documented individual Management and Associate performance, administering Action Plans to develop individual skills and promote growth.
- Ensured Management and Associates were trained on Customer Service and selling skills, Company Policies and Operations and product knowledge.
- Consistently ensured Payroll expectations were compliant and deadlines were met. Strived for 100% accuracy and compliance in cash and inventory levels.
0-5 years of experience
Trained, developed and coached associates to improve performance in customer service, communication, and company policy.
- Recruited and selected qualified candidates to maintain staffing requirements.
- Controlled payroll and expense.
- Created positive experiences for both customers and associates.
- Achieved sales goals.
- Ensured store and associates complied with company standards for all visual and operational policies and procedures.
0-5 years of experience
Oversaw all store operations such as cash handling, unloading trucks and processing inventory in a timely manner, merchandising and stocking sales floor and cleanliness of facility
- Opened and closed store, processed daily paperwork, produced staffing schedule, balanced cashier drawers and prepared daily deposit
- Counted inventory, ordered products based on inventory assessment, received and processed inventory and prepped it to be stocked
- Managed store 7% under annual budget limit
- Train new staff on store operations and company policy and procedures
6-10 years of experience
Supported Management Team with developing strategies to drive sales in their departments, addressing in-stock issues and achieving store targets.
- Assisted customers in all aspects of store services including handling complaints and inquiries.
- Effectively led, coached and developed a team of up to 400 people, or more.
- Managed and executed operations and merchandising standards of excellence on the sales floor, backroom and receiving departments
- Carried out merchandising programs to meet schedule and standards of excellence
- Worked in a team environment involving customers and employees to continually improve business ethics
- Executed communication from the Regional and Market Manager during store manager absence
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