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Showroom Manager Resume Samples
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0-5 years of experience
Interacted with clients, vendors on a daily basis resulting in long lasting business relationships.
- Streamlined sales, inventory and payroll reporting resulting in improved productivity.
- Launched, designed new website for the company exposing it to internet inquiries.
- Generated new contacts resulting in $500,000 contract.
- Created systems with Excel and VBA, improving operational organization, time management and overall
- Provided training and support to company staff in the use of Excel and Retail Pro POS system to accomplish
- Produced a reliable data comparison tool which greatly assisted in the company wide integration of NetSuite
0-5 years of experience
Successfully managed a high-end outdoor furniture showroom in the A&D building with sales over $1.5M a year
- Increased sales by 33% during the first year by providing exceptional customer service and establishing quality
- Carried out all phases of sales transaction from qualifying the client using strict company guidelines, to sales
- Created a strong visual appearance of the showroom by effectively executing merchandise plans and strategies
- Educated customers about quality and value of [company name] products
- Recruited and trained showroom assistants as well as provided training and guidance to other showroom managers throughout the country
- Coordinated and hosted events promoting [company name] products
10+ years of experience
Managed a full line $4M bathroom showroom. Prepared quotes, customer contracts, and invoices for bathroom projects averaging $23,000 to $30,000. Outlined scope and completed paperwork and material lists for purchasing. Tracked sales from quote through shipping to final destination. Recruited, interviewed, and hired showroom staff. Procured unique and rare materials at the request of clients. Conducted new hire orientation and training that ensured consistency with clients. Capitalized on opportunities to deliver continuous formal and informal training, and employed techniques that promoted employee performance, morale, job satisfaction, and retention.
- Formulated a follow-up strategy that brought warm leads into the showroom and achieved a close rate of 75-85% in sales consultations with 40-50 prospective clients per month.
- Significantly increased profits by 20% or more by guiding clients through a comprehensive consultation and selection of upgrades.
- Transformed underperforming showrooms into thriving enterprises by implementing SOPs designed to assist staff in exceeding client expectations and meeting deadlines without fail.
- Consistent subject of unsolicited recognition and positive feedback from clients. Drove repeat business and referrals, personally requested for providing an outstanding buying experience.
- Recruited, trained, and mentored promising young candidates with no prior experience that went on to earn promotions as sales representatives and estimators.
6-10 years of experience
Managed daily showroom operations including: showroom visual design, sales growth stimulation and ensuring employees provided the highest standards of customer satisfaction and quality service.
- Generated 100% of sales volume in first 3 years.
- Consistently met or exceeded showroom sales goals.
- Implemented sales promotions and organized showroom events.
- Negotiated coverage in business and industry publications.
- Staffed and built a productive and successful sales and administrative team.
6-10 years of experience
Promoted from a furniture consultant to a showroom manager after six months. Promoted to store manager of an eighteen million dollar showroom after a year of excelling at the showroom manager position.
- Led the sales team to a 10% increase in sales closing ratios in the first three months as store manager. Created a complete team atmosphere and raised the company's key operating measurements in every category.
- Aided the sales team via training and coaching and showroom managers on motivation focused on the customer's overall experience.
- Developed team building programs to enhance the overall customer experience and to drive sales.
- Coordinated all aspects of the business between departments including merchandising, warehousing, customer service, shipping and warehousing.
- Handled all aspects of customer complaints with exchanges, customer compensation, home damage and overall customer satisfaction.
6-10 years of experience
Promoted to management after one year as a sales representative
- Supervised all daily operations of a full retail store
- Exceeded monthly sales goals by an average of 30% over a period of seven years
- Initiated sales leads through direct mailing and cold calling
- Managed showroom inventory and ordering of materials
- Developed and conducted sales seminars on products and services
- Human resources responsibilities of hiring, training, and employee scheduling
0-5 years of experience
Implemented a commission structure and hired a new sales staff for a retail environment.
- Implemented a financing plan for our customers.
- Helped to bring on more than 20 new contractors to work with us and bring in new business.
- Oversaw the launch of a grand opening which brought on over 500 people and closed 50% of all leads gained from said grand opening.
0-5 years of experience
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly, positively, and efficiently.
- Support sales reps in opening new accounts and upgrading existing service.
- Quickly and effectively solve customer challenges.
- Delivered exceptional account service to strengthen customer loyalty.
- Led sales calls with team members to establish sales and customer retention goals.
- Served as liaison between designers, store owners, and department stores.
- Recommended and helped buyers select merchandise based on their needs.
0-5 years of experience
- Motivated employees to meet sales goals, ultimately increasing showroom sales by 12%.
- Hired, trained and managed showroom sales and administrative staff.
- Responsible for making weekly outside sales calls.
- Created and maintained showroom budget.
- Responsible for all advertising, and planning showroom events and incentive programs.
0-5 years of experience
Developed relationships with buyers from specialty boutiques in North East Territory and International
- Sat in on design meetings; giving input on upcoming trends
- Responsible for key accounts; for example Shopbop.com, Intermix, Scoop, Pea in the Pod, Singer 22, Barney's NY
- Increased brand awareness through Product Knowledge seminars held at key accounts
- Built strong relationships with in territory through extensive travel and shopping the market
- Researched and analyzed potential new accounts
- Opened 33 new accounts in top doors, over the course of 6 months, increasing brand exposure and sales of $1M
- Consistently exceeded weekly and monthly sales goals by 25%
10+ years of experience
Manage the day -to- day operations of the showroom including the flow of information from sales personnel to internal operations and external customer relations.
- Work with clients to gathered objectives, supervised the project life cycle to produce an overall success for the business and cliental
- Supervise and train sales personnel and assessed sales personnel progress
- Administrate sales meeting as well as individual meeting to discuss monthly sales goal and addressed concerns
- Proven ability to effectively resolve difficult and/or unusual issues both internally and externally
- Earned multi-promotions based on work ethic and the ability to adapted to changing business needs
- Consistently met or exceeded all monthly and yearly sales goals
10+ years of experience
Responsible for Customer Sales and Service at one of six U.S. showrooms for the Seattle-based textile firm. Supervised and managed a portfolio of over 200 interior design accounts, with average yearly billing of $1.4 million.
- Created decorative fabric schemes for nationwide commercial and high-end residential designers and clients.
- Managed outside sales representative and showroom personnel.
- Increased sales in Florida by meeting yearly budgets and sales quotas.
0-5 years of experience
Detail orientated saleswoman with strong customer service skills
- Coordinated remodeling projects from inception to completion
- Self starter with proven successes in acquiring new business
- Excellent interpersonal skills
- Initiated all written proposals, change orders, ordering of supplies, scheduling appointments and installations, and obtaining outside bids
- Managed a staff of 3 part time employees to include all training, hiring, disciplinary and mentoring support
- Trained all new employees and conducted mini seminars to keep all employees updated on new products
Showroom Manager Duties and Responsibilities
Showroom managers juggle sales and managerial responsibilities to help their team exceed sales goals daily. Here is a list of the most common showroom manager duties and responsibilities:
Ensure Showroom is Kept to Company Visual Standards When selling high-ticket items, aesthetics are vital. Each product on the sales floor must be meticulously arranged to conform with company visual standards. This includes cleaning floor models daily, a task showroom managers delegate to sales associates.
Maintain Product Knowledge Showroom managers know their products better than anyone on the floor. They can't train their employees on product knowledge without being experts themselves. This includes learning about new products as they arrive.
Hire, Train, and Develop Sales Staff Being able to train and develop a team is important. Showroom managers teach new employees about each product, as well as mentoring all employees on how to be a better salesperson.
Negotiate Deals with Customers Sales associates are responsible for closing their own deals, but showroom managers step in when the customer is particularly difficult. They use their strong product knowledge and familiarity with their employer's promotion policies to do what it takes to get the deal done.
Monitor Store and Employee Key Performance Indicators Showroom managers keep a close eye on which items are selling the best and which items have been collecting dust on the salesroom floor. They also keep track of employee performance each shift, including making sure the right employee gets credit for each sale.
Showroom Manager Skills and Qualifications
Showroom managers, in the business of managing people, are personable. They also possess a passion for the products they sell and behave in a way that infects their staff with this same passion. The following is a list of important showroom manager skills:- Managing people - it includes the ability to listen to employee feedback and recognize employee strengths and weaknesses
- Sales technique - technical sales strategies for building rapport, identifying customer needs, and closing deals are important tools for showroom managers
- Product expertise - showroom managers are experts on all the technical features and benefits of each product they sell
- Negotiation skills - selling high-ticket items involves some price haggling; showroom managers put together deals favorable to both parties
- Communication skills - good communication keeps all employees under the showroom manager on the same page, which keeps customers happy and the sales floor looking good
- Leadership skills - showroom managers are only as good as their team; they maintain harmony among their team and get the best performance out of each member
Showroom Manager Education and Training
Some showroom managers have at least an associates degree in business administration or a related field, but only a high school diploma is required to find employment. Putting in the time as a sales associate is more important in obtaining this position, as most employers prefer candidates who have at least five years of experience as a sales associate within their industry.
Showroom Manager Salary and Outlook
The National Bureau of Labor Statistics predicts the demand for sales managers, which includes showroom managers, is set to rise seven percent through 2026. According to Payscale, the national median salary for showroom managers is $49,920. Those in the bottom 10 percent make below $31,398, while those in the top 10 percent make above $76,395. Reported bonuses range from $486 to $15,383, with the wide range being due to varying commission structures and sales volume.
Showroom Manager Helpful Resources
We put together the list of resources below for those who want to learn more about becoming a showroom manager:
American Supply Association - While this organization is geared towards any employee who works in the supply and sale of retail goods, its showroom managers networking council is perfect for those looking to learn about the profession from those with years of experience.
The First-Time Manager - This book is one of the best-reviewed management books on Amazon. It is written for those without management experience.
Interior Talent - This blog is for employees who work in the field of interior design, but it has some solid information to help showroom managers find employment.
Perfect Phrases for Managers and Supervisors, Second Edition - If you need to improve your communication skills, then this is the book for you. It contains hundreds of phrases you can incorporate into your vocabulary to instantly make you a better communicator.
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