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Shop Manager Resume Samples
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Candidate Info
years in workforce
year at this job
Communications
Pro-shop Manager
[company name] is a private golf and recreational facility dedicated to creating top-quality member experiences.
- Manage daily operation of retail shop, serving customers, and supervising inventory control
- Hired, trained and supervised new pro-shop employees, managing work procedure, schedules and work flow
- Increased retail equipment and accessory sales by 10%
- Partnered with outside organizations to host community events and fundraisers
Candidate Info
years in workforce
months at this job
Shop Manager
Principal duties of ensuring the accomplishment of planning, coordinating, directing, and managed The Army Maintenance Management System (TAMMS) as well as the Shops part Stock.
- Accountable for more than $7,000,000 worth of repair and service parts, Generators, Vehicles, Material handling equipment, and Shop specific equipment.
- Managed Organizational Maintenance for scheduled and unscheduled field maintenance for 90 pieces of equipment.
- Mentored and supervised 10 soldiers in day to day operations.
Candidate Info
years in workforce
months at this job
Fashion Merchandising
Bloomingdales/ Shop Manager
Direct communication with assistant buyer to obtain correct assortment for shop location and specialized clientele.
- Established and implemented 1/10/30 rule to successfully heighten
- Recruited, trained, and developed existing and new staff in Brand DNA,
- Accomplished the least variance in theoretical stock vs. physical
- Established and groomed relationships with other partner shops
Candidate Info
years in workforce
years at this job
Sports Medicine
Shop Manager
Increased Spring 2014 season by 45.5% comp to LY and 8.3% to season plan
- Effective communication with retail partners by sharing company initiatives and strategies, standards, and successes and opportunities with in-store management
- Ensuring Shop and stock room upkeep, presentation, and organization issues are addressed in a timely manner
- Supported District Coordinator in on-boarding other Shop Mangers in Mid-Atlantic region
- Manage and conduct frequent training with retail partners' sales manager, specialist and associates
- Implement and maintain all visual merchandising standards as directed in the visual merchandising guideline
- Executed Shop Expansion set up and merchandising for retail partners
Candidate Info
years in workforce
years at this job
Shop Manager
Oversaw the implementation of a shop safety program so that employees can work in a safe environment.
- Directed foreman with respect to production volume, cost, quality, and meeting production schedules and delivery dates.
- Managed workforce levels on all shop related personnel and oversaw the scheduling of their work hours to meet customer needs.
- Maintained rebar inventory at levels established by Branch Manager to meet customer needs within established inventory goals.
- Assured that machinery, equipment, and facilities are properly maintained for efficient production.
- Assured efficient and economical utilization of materials, improvement of methods, and elimination of wasteful practices within the department.
Candidate Info
years in workforce
years at this job
Program
Body Shop Manager
Expanded shop market share through proper management of resources, customer service and improvements in work conditions
- Improved profitability 18% through the charting of spending and inefficiency in the repair process and removing ineffective processes
- Improved shop flow to enable more work accomplished with current resources
- Improved Technician efficiency from an average of 103% to 136% by tracking technician metrics and managing workflow to best utilize technician skills
- Established additional direct repair relationships with Metlife, Liberty Mutual, and others
- Reestablished closer working relationships with Progressive, Farmers, State Auto and Amica
Candidate Info
years in workforce
year at this job
Finance
Business
Shop Manager
Improved customer satisfaction and customer retention rates with honest
customer service
- Increased profit by increasing quality controls
- Decreased supply cost by reducing supply costs
- Managed quality and cost through multiple supplier relationships
- Quoted and projected current and future repair costs to customers
- Assisted with shop labor as needed
Candidate Info
years in workforce
years at this job
Shop Manager / Estimator
Increased sales from 34% of estimates written to 62%.
- Managed all fleet accounts.
- Implemented training course for employees increasing stall turn time
- Increased gross sales from $750K to 1=$1.1M in 1.5 yrs
Candidate Info
years in workforce
years at this job
Tennis Pro Shop Manager
Acted as the first point of contact to tennis club members, guests, and staff.
- Promoted the Club by scheduling and assisting in multiple events and activities, while maintaining a high level of professionalism and service.
- Notified Director of member/guest complaints at the time they occurred and rectified any complaints as soon as possible.
- Responded to inquiries, scheduled lessons and court reservations for members and guests both in person and on the phone.
- Maintained accurate participant information for all programs and ensured all daily billing was completed efficiently.
- Ordered and maintained pro shop inventory.
Candidate Info
years in workforce
years at this job
Shop Manager
Manage a custom upholstery shop of twenty five skilled craftsman in the Fabric Cutting, Furniture Stripping, Springing, Upholstering and Refinishing Departments
- Responsibilities include Hiring and other Human Resource functions, Training, Performance Evaluations and Budget Management
- Reduced customer returns from seven percent to less than one percent by implementing quality control systems
- Increased production output by reorganizing manufacturing floor to streamline the operation and reduce handling using Lean Manufacturing techniques
- Coordinate training and cross training of skilled employees
Candidate Info
years in workforce
years at this job
Golf Management
Assistant Pro & Golf Shop Manager
- Maintained profit margin of 29% or higher on soft and hard good sales
- Organized and conducted over 200 tournaments per season for member and outside events
- Provided instruction for Junior Golf Clinic as well as private and group lessons
- Supervised a staff of 12 for golf shop and outside service
- Increased level of customer satisfaction with a high rate of return play
- Achieved an average of 150 - 200 rounds per day throughout 7-month season
- Increased dollar-per-round average each season as Golf Shop Manager
Candidate Info
years in workforce
years at this job
Shop Manager
Responsible for all shop operations including sales, installs and customer service.
- Consistently completed installs of auto accessories within the timeframe committed to the customer.
- Also responsible for inventory control for the sales floor and install bay.
- Performed quality checks and trouble shoot installs including warranty work.
- Supervised and trained installers.
- Maintained a safe environment for all customers and employees.
- Worked with car dealership and vendors to identify and prioritize workload and installs.
Candidate Info
years in workforce
years at this job
Shop Manager
Oversee all office duties as well as all shop foreman duties.
- Write estimates for DRPs and walk in work.
- Ordered parts, Assigned techs, Inspected vehicle throughout repair process, Account payables, Account receivables and payroll, reconciled bank deposits in QuickBooks.
- Final inspected vehicle, Invoices Repair orders and delivered vehicles to customers.
- Oversee day to day daily operations of business. Perform month close-out and schedule work for up to 8 technicians.
Candidate Info
years in workforce
months at this job
Shop Manager
Designed all products, and provided shop drawings. (Autocad) This included customer contact, taking field measurements, and creative input.
- Implemented construction of products, including coordination with outside machining or supply vendors, and design of specialized tooling.
- Managed and coordinated the efforts of employees in the pursuit of same.
- Maintained and calibrated equipment.
Candidate Info
years in workforce
years at this job
Management Training Program
Detail & Mechanic Shop Manager
Managed a combined staff of 40 employees;
- Completed a complete re-train of all Detail Shop employees;
- Average weekly volume in the Detail Shop was 400 units;
- Improved Detail Shop profit margin from 6% to 40%;
- Tasked with increasing Mechanic Shop revenue;
- Increased gross sales from $2,000 per month to over $8,000 per month;
- Responsible for managing the PSI process.
Candidate Info
years in workforce
year at this job
Associate of Arts
Journalism And Media Studies
Shop Manager
Exceeded monthly bonus plan 4 out of the last 6 months - made up for deficit on the Season,
surpassing by 20%.
- Created clienteling atmosphere with Selling Specialists - In 6 months, clienteling has gone from 1% of sales to 8% of sales.
- Hold successful, action-oriented monthly meetings with VP Store Manager, as well as monthly
- Partner with Sales Managers and Corporate Retail Partners to assess and drive the business.
- Manage and merchandise $1.4M Shop-In-Shop.
Candidate Info
years in workforce
years at this job
Shop Manager
Customer Service, Bicycle Repairs, Snowboard Repairs, Skateboard Repairs, Inventory, Stocking, Orders, Sales, Minor Book Keeping, Running Register.
- Learned to work well with customers and employee's. Learned to work on products like bicycles, snowboards and skateboards. Learned how to do inventory, orders and stocking. Also learned minor book keeping.
- Consistently received positive feedback from customers and created repeat business by developing long-term relationships with customers.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Handled customer complaints, maintaining a positive and professional attitude.
Candidate Info
years in workforce
year at this job
Theater
Shop Manager
- Opening Shop Manager for over 60 employees in the day to day operations.
- Led the shop to be profitable within the first year, and maintained excellent staff and client retention.
- Assisted in the onboarding of management candidates.
- Successfully implemented and executed shop protocol to run the business efficiently and successfully in a team oriented atmosphere.
- Duties included providing excellent customer service, overseeing staffing needs, payroll, training of new staff, developing current staff for professional growth, scheduling, ordering for shop needs, managing the appointment books and labor, ensuring compliance with company standards, and overall maintenance of the shop.
- Performed various Human Resource functions at the shop level. Duties included performance management by executing progressive discipline, employee relations, providing weekly staff communications, and ensuring successful and lawful on boarding and exiting of staff.
Candidate Info
years in workforce
months at this job
Marketing
Human Resource Development
Shop Manager/licensed Barber
Increased new business by 60% through Facebook, Instagram and Social Media Outlets
- Arranged the booking and scheduling of appointments and walk-ins
- Managed Employee Relation issues through face-to-face meetings, interviewing potential employees, and evaluating quality and performance
- Inspected work stations daily to ensure safety and control
- Participate in continual education to stay abreast of industry trends and developments
- Requisition necessary supplies, equipment or services
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service
Candidate Info
years in workforce
year at this job
Communications
Shop Manager
Manage Machine and Welding Shop
- Supervised and trained Employees
- Incorporated safety procedures which decreased accidents of employees.
- Prepared estimates and secured service orders for customers
- Explained and supervised on board repairs from but not limited to stainless railings,
Candidate Info
years in workforce
year at this job
Aviation
Technician/shop Manager
As shop manager, I managed all shipping/receiving, bookkeeping, cataloging, organizing and cleaning within the shop.
- Tested cavitation induced hydrocarbon cracking for heavy crude oil research.
- Designed, assembled, repaired, and maintained cavitation machines.
- Operated forklift and overhead crane.
- Wired 3 phase motors, VFDs, and other various electrical repairs.
- Tested oil evaporation/distillation and wastewater research.
- Fabricated and welded necessary parts to complete the machine or function.
Candidate Info
years in workforce
months at this job
Accounting
Shop Manager
Increased clientele by 10% within our 2 month grand opening.
- Hired and trained new management team.
- Responsible for processing weekly payroll, damages and scheduling.
- Suggested new products that increased earnings by 23%.
Candidate Info
years in workforce
years at this job
Body Shop Manager
Coordinated with customers and insurance adjusters and developed
business to maintain sales volume for work.
- Ensured optimal levels of customer satisfaction and maintained
- Supervised efficient working of all body shop employees and performed repair work and maintained quality standards for same.
- Maintained effective working relationships with customers and colleagues.
- Evaluated completion of vehicles coming to shop and monitored
- Monitored all customer complaints and resolved it according to dealer guidelines.
Candidate Info
years in workforce
years at this job
Associate of Science
Political Science
Shop Manager/service Writer
Responsible for all business operations and employees.
- Communicated with customers and vehicle fleet managements on vehicle repairs.
- Developed new relationships with suppliers to promote greater profits and reduce spending costs.
- Scheduled appointments, wrote work orders, estimates, invoices and billed out customers.
- Accounts receivable, payable, purchased and maintained inventory, shop supplies and equipment.
- Placed classified ads, purchased and sold parts and equipment online.
- General truck and automotive maintenance, computer diagnostics and troubleshooting.
Candidate Info
years in workforce
years at this job
Shop Manager
Maintained detailed administrative and procedural processes including daily phone and email operation, sales and all billing and invoice paperwork for store's retail,
- Updated and created online databases and spreadsheets to allow inventory management and reporting accuracy.
- Oversaw and updated the shop's EBay store and social media pages.
- Greeted and assisted walk in clients.
Candidate Info
years in workforce
years at this job
High School Diploma
Medical Administrative Program
Shop Manager
Managed 18 to 20 barbers/cosmetologists including making schedules.
- Assisted with the hiring process including interviewing
- Assigned patrons to barbers/cosmetologist to maintain uniform employee schedules
- Collected payments from customers, made payroll, and handled business deposits
- Directed sanitary maintenance of shop in compliance with health regulations
- Responsible for opening and closing the store.
Candidate Info
years in workforce
years at this job
Golf Shop Manager/merchandiser/buyer
Introduced presentation strategies for visual displays and to minimize product shelf life.
- Oversaw all golf shop operations.
- Liaison between vendors and golf shop.
- Purchased golf apparel and accessories.
- Created and implemented sales strategies to increase revenue.
- Tracked and maintained all inventories.
- Established and maintained customer service protocol to ensure exemplary service for all guests.
Candidate Info
years in workforce
years at this job
High School Diploma
Shop Manager
Solely ran shop when owner was unavailable.
- Supervised other printers/workers throughout tenure.
- Operated printing machine to fulfill job orders.
- Examined proofs and printed sheets in order to detect errors and to evaluate the adequacy of impression clarity.
- Designed and set up product composition and page layouts.
- Completed all job assignments related to setting up, completing, and cleaning various types of printing presses and cutting machinery.
- Processed all orders for completion and prepared all products for shipment and delivery.
Candidate Info
years in workforce
years at this job
Body Shop Manager
- Achieved new sales levels despite weak economy
- Decreased pre-existing AR's from $150,000 to $1,000
- Obtained new DRPs, managed relationships and scorecard for DRPs
- Managed, oversee and trained body shop technicians as well as assistant manager
- Supervised all body shop repairs with the intent to meet and/or exceed customers' level of satisfaction
- Assisted with coordinating daily workload
- Maximized workforce while continuing to keep repair cycle to a minimum
Candidate Info
years in workforce
year at this job
Automotive
Shop Manager
Manage a shop of 8 full time employees and manage 10 other locations with two more full time employees and 8 part time employees.
- Ensure all contractual obligations were met.
- Hold daily meetings with the mechanics to go over work load and to take care of any issues a mechanic may have to keep an orderly and functioning shop.
- Met with national manager and director monthly to go over new company policies and standards and ensured they were practiced in the shop.
- Send out daily reports to customers to give status and updates on equipment being worked on Understand and ensure that maintenance cost coincided with the customer's budget and needs.
- Work to ensure a shops productivity maintained at an 85% production rate to ensure I met shops projected financial goals.
Candidate Info
years in workforce
years at this job
Criminology
Criminology
Shop Manager
Provide exceptional customer service and ensure employees also provide the same level of service
- Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank
- Execute and monitor loss prevention and shrink programs
- Develop and implement employee performance evaluations and improvement plans
- Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner
- Resolve customer problems or complaints by determining optimal solutions
- Ensure interior and exterior of store is maintained to company standards
Candidate Info
years in workforce
year at this job
Psychology
Shop Manager
Oversee day to day retail operations that demonstrates consistent profitability
- Implemented new processes for product management and streamlined the client experience.
- Meets and exceeded Profit / Loss expectations issued by ownership.
- Developed multi-tasking skills by managing core retail services.
Candidate Info
years in workforce
years at this job
Accounting
Gift Shop Manager
Develop a strategic plan to maximize profitability through financial analysis and sales performance reviews.
- Attend trade shows and seminars to stay informed of nuances in the gift industry.
- Created and implemented promotional and seasonal marketing plans to achieve sales goals.
- Introduced a point of sale inventory control system to monitor cash and inventory.
- Implemented employee incentives to enhance visibility of the gift shop to the staff.
Candidate Info
years in workforce
year at this job
Shop Manager /resource Manager
Supervised and directed prefabrication services and equipment & tooling services to Program Manager.
- Planned and executed system testing, certifications, and quality assurance mandates.
- Directed mandated ship checks providing cost estimates, Statement of Work (SOW), and Plan of Actions and Milestones (POA&M).
- Partnered with Logistics, Planning, and Engineering departments generating estimated cost proposals for in-house overhead projects.
- Reviewed drawings and pertinent documents ensuring generated estimates address required training and certifications.
- Ensure shipboard workers reporting to the shop have correct work assignments. Attend required meetings to discuss manning plans and personnel management.
- Maintained and managed workers assigned to shop overhead projects in order to improve industrial capability.
- Oversaw capital improvement plan with regard to major equipment purchases.
- Maintained proposals and marketing relationships with existing customers for new work or the potential for future work.
- Routinely performed risk analysis to prevent/ reduces cost overruns.
Candidate Info
years in workforce
years at this job
Technology
Body Shop Manager
Examined Vehicles To Determine The Extent Of Damages Or Malfunctions.
- Communicated With Customers Regarding Vehicle Issues And Potential Repairs.
- Developed And Maintained Strong And Clear Communication And Rapport With Insurance Companies.
- Ordered Accurate Amount Of Parts And Supplies To Maintain Necessary Inventory.
- Guided Body Men, Mechanics And Painters With Decisions Concerning Repair And Replacement Of Parts.
- Supervised Production Schedules, Production Quality And On Time Delivery.
- Contributed To Repeat And Referral Business By Using Strong Customer Service And Problem Solving Skills.
- Increased Profits By 50% Over 2 Years By Developing, Initiating And Managing Schedules And Repairs Process.
- Obtained And Processed All Time Cards And Inserted Payroll In Management System And Distributed Checks.
- Maintained All Account Receivables.
Candidate Info
years in workforce
years at this job
Supply Chain Management
Business Administration
Shop Manager
Focus on acquiring strong talent and maximizing employee retention
- Supervise, develop, and coach staff on store principles including: product knowledge, sales, and inventory preparedness
- Manage all reports associated with human resources, accounting, and loss prevention
- Assessed profit and loss statements and prepare action plans for future accounting term
- Analyzed and provided reporting matrix of KPI's to measure store and staff sales performance
- Senior management accolades for high visual standards and quick product turnover
- Plan and implement staffing schedules to effectively execute company directives
- Achieve 30% growth in sales during six month tenure
- Increased profitability while decreasing overhead costs such as payroll, shrink, and marketing to the point that the store is no longer a corporate focus store and facing closure.
Candidate Info
years in workforce
years at this job
Shop Manager
Maintained the safety and cleanliness of the automotive repair and performance shop
- Responsible for all truck accessory applications and installation
- Responsible for all custom suspension installation and services, 2-wheel and 4-wheel drive
- Responsible for alignments of custom suspension and standard service set ups
- Actively achieved goals through teamwork, communication, and innovative thinking
- Never had an unsatisfied customer
Candidate Info
years in workforce
years at this job
Biomedical Science
Cabinet Shop Manager/ Fabricator
Required to interact and work with others on several different projects and in small and large work spaces
- Required to meet or exceed deadlines set by other companies that are outside my control.
- Managed and motivated a small team of individuals to complete a desired task or objective in an efficient manner.
- Experience following protocol and being protected when working with dangerous machinery and harmful chemicals.
Candidate Info
years in workforce
years at this job
Business Management
English Writing
Golf Shop Manager/buyer
Continual sales growth, 2012: sales up 19% from 2011, in 2013 sales up 35% from 2012, in 2014 sales up 35% from 2013
- Works directly with companies to plan and service outings, helps run all club tournaments from set up to scoring.
- Reports directly to controller with EOM
- Develops and maintains a successful retail sales plan which includes strategic buying/budgeting and merchandise marketing.
- Directly responsible for all apparel and equipment purchasing; staying abreast of all new technology/fashion trends while incorporating into overall business strategy.
- Create and maintain the OTB
- Work directly with vendors, building new relationships and develop existing relationships in order to secure best margins.
- Leads a team of four who help support Golf Shop operations; responsible for hiring, training and managing the team.
Candidate Info
years in workforce
years at this job
Mechanical Engineering
Automotive Technician/shop Manager
Diagnosed and repaired customers' electrical and mechanical automotive problems
- Built engines from scratch based on customers' wants and needs
- Modified vehicles to accept different powertrains based on customers wants and needs
- Communicated with customers to explain the diagnosis and repair price of their vehicle
- Trained new employees
Candidate Info
years in workforce
years at this job
Hsed
Construction Management Technology
Shop Manager
Held various roles of increasing responsibility over the years, including Shop Helper, Shop Technician, and now Shop Manager
- Maintaining safety and cleanliness of the shop, responsible for opening and closing shop daily
- Customer service - assisting customers with questions, discussing repairs needed, client consulting
- Diagnosing vehicles for repair and completing the necessary repairs, accepting payment for repairs
- Supervision of 2 shop technicians
Candidate Info
years in workforce
year at this job
High School Diploma
Electrical Engineering
Shop Manager
Maintained a fleet of 10 commercial vehicles
- Generated over $100,000 in assets
- Oversaw the maintenance of a 7,500 sqft facility
- Trained new employees
Candidate Info
years in workforce
years at this job
Insurance And Risk Management
Shop Manager
Demonstrated ability to read blueprints
- Participated in the solicitation process to bid prices and vendors
- Learned skills to organize and prepare for specific jobs including price proposals
- Gained proficiency in using estimation software (EBM)
- Worked as Co estimator on large commercial jobs
Candidate Info
years in workforce
years at this job
Acoustics
Video Shop Manager
- Key role in charge of maintaining equipment and supervising all workshop personnel for the video department of a rapidly growing national production company.
- Managed network configuration and provided desktop support for Production PC’s and Mac’s as well as office and workshop PC’s.
- Designed a professional file backup and archive system for the growing video file collection.
- Provided video engineering support to technicians in the field as well as to project managers for major national events and large-scale corporate productions with a variety of large clients.
- Trained and supervised new technicians and shop personnel who became essential parts of a growing video team at the core of the company’s production staff.
- Performed purchases and provided recommendations for new practices that helped the company’s video department stay current and prepared for the future in a quickly changing industry.
- Editing and distribution of video content for a wide range of clients and events.
- Led the transformation of a young video department into the most productive and organized department of the company’s workshop by using previous audio-visual skills and experience to make fundamental changes that resulted in maximized quality and efficiency.
Candidate Info
years in workforce
years at this job
Business Administration
Shop Manager
Responsible for establishing relationships with Drilling Coordinators, Procurement Managers, and Contract Administrators.
- Working to recommend best solutions both technically and commercially to customers in order to meet all needs while also remaining cost competitive.
- Recommend solutions to issues operators may have with tools selections and sizes
- Assisting with preparation of proposals for presentation to customers
- Working with Operations Manager to establish new product needs or current product improvements in order to continue to remain on the cutting edge of the industry.
Candidate Info
years in workforce
years at this job
Salvatore Ferragamo Men's Shoes - Shop Manager
Winner of multiple awards for exceeding sales plans, new accounts goals, and other fundamental metrics.
- Go to showroom for seasonal buys in order to provide outstanding customer service and current product knowledge.
- Organize visual displays to create the best shopping experience possible.
- Building customer relationship and loyalty.
- Manage and train staff members as well as the support team.
- Prepare weekly, monthly, and annual reports.
Candidate Info
years in workforce
years at this job
GED
Shop Manager
Shop manager with 20+ years experience.
- Responsible for the daily operation of a 5 man shop.
- Duties include assigning daily work instructions as well as training new employees.
- Work skills include manual mill, lathe, drill press, saw, metal shear and metal brake.
- Machine assembly that requires the use of multiple types of hand tools as well as the ability to read assembly drawings.
Candidate Info
years in workforce
year at this job
Diesel Technology
Shop Manager
Oversee day to day operation of 19 bay 35 employee trailer shop
- Perform daily administrative tasks including but not limited to reviewing and approving time cards, running performance reports, and updating employee files
- Enforce the corporate code of conduct and advise employees when changes are
- Work with the purchasing department to make decisions on new products and vendor pricing negotiations
- Manage, review, and delegate repair orders
Candidate Info
years in workforce
years at this job
Licensed Barber/shop Manager
Perform day to day shop manager duties that include but are not limited to: manage accounts payable, ordering of inventory and shop supplies and merchandise, ensure shop facilities are maintained and kept up to state code in the areas of sanitary, health, and a safe work environment for staff and customers.
- Responsible for the recruiting and staffing of salon personnel, handled employee events, disciplinary actions and training/coaching, assignment of work hours for shop assistants/receptionist.
- Scouted and conducted interviews for potential candidates for employment opportunities
- Utilized social media and internet to build a stronger customer base
- Team Leader- Excellent customer service skills and detail oriented
- Participate in continuing education to stay abreast of industry trends and developments.
- Resolve customer complaints regarding worker performance or services rendered.
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