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Retail Sales Representative Resume Samples
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0-5 years of experience
Responsible for sales volume and growth of the accounts within the Territory. Maintaining and gaining display support for the various accounts.
- Retail Sales Representative of the Year for 2009
- Achieved budgets over the last five years staying within the top 5% of performers within that same time frame.
- Maintained gross volume growth of 3.5% over the last five within the defined territory.
- Determined, on a daily basis, how best to assign variable labor to achieve customer readiness and improve efficiency with the daily workload.
- Implemented a sales plan on a quarterly basis to determine the account goals, based on percent to business, and achieve the budget for the Quarter
- Made appointments with key decision makers to present entire promotional program that resulted in increased display penetration and increased gross sales volume.
0-5 years of experience
Communicated information on product lines related to sales activities and promotions. Responsible for building and maintaining rapport within store personnel to effectively meet company and client objectives.
- Maintained 100% authorized distribution of all required products in assigned territory
- Presented and cut-in and new items at store level
- Maintained store shelf standards and inventory, including rotation of products.
- Supplied and placed point of sale materials
- Consistently achieved 100% visit and call report completion.
6-10 years of experience
Achieve sales goal objectives by utilizing national and local promotional activities. Maintain retail merchandise standards based on corporate policies and procedures. Effectively communicate, contribute ideas, energy, and desire to achieve goals to succeed as both an individual and a team member.
- Innovative promotional strategies and product placement to grow corporate retail grocery sales by 10% in 2013.
- Create promotional strategies and calendars to grow incremental grocery sales by 10% in 2013. Acknowledged by supervisor and a contest winner.
- Executed and/or scheduled re-merchandising of retail categories to maintain local corporate compliance and meet company shelf standards. Results include 106 new items in third quarter prior to the product launch.
- Identified and communicate with account managers, peers, and other team members the new business practices to be implemented in corporate retail accounts.
- Developed strong customer rapport, established sound business relationships, and maintain a thorough knowledge of each account. Secured incremental business with new distribution, cross-merchandising efforts, and incremental displays throughout the territory.
6-10 years of experience
Responsible for achieving individual and location’s sales targets through business meetings, outbound calls, and customer facing sales opportunities while providing a first class customer experience.
- Assist in the training and development of staff members on company policy, procedures, and sales tactics
- Must manage cash and inventory levels on a daily basis while ensuring location is properly staffed and maintained with the highest levels of cleanliness.
- Developed, implemented, and managed cold call workshops to increase consumer sales 25%, business sales 15% and revenue 30% yoy within two locations.
0-5 years of experience
Sales lead for the store location, helping grow store sales in Edge phone sales by over thirty percent.
- Consistently meet or exceeded my monthly sales quotas.
- Organized and led wireless workshops to educate consumers on how to use their wireless devices.
- Developed and maintained relationships with consumers and businesses to ensure client satisfaction.
- Consistently demonstrated problem solving skills by troubleshooting consumer accounts and devices.
- Trained newly hired employees.
6-10 years of experience
Conducted all aspects of apparel sales in the Petite Women’s Department including presentation to close.
Promoted from Part-Time to Full-Time position in first year while developing extensive customer base of repeat business.
- Top Revenue Producer in the department for all 7 years and 3rd highest in the store.
- Consistently produced 300% of quota by going above and beyond the normal customer service.
- Responsible for display and merchandising to achieve optimum visibility.
10+ years of experience
- Developed Marketing Strategies at Retail and HQ’s that increased [company name] Cereal dollar
- Received National recognition for achievements in dollar sales vs. budget, and mentoring
- Selected to the Central Region Retail Leadership Council. Through a Think Tank atmosphere
- Developed HQ marketing events that increased cereal dollar share, and achieved dollar
- Submitted a proposal for a New Pop Tart Flavor, and Innovation team launched nationally.
0-5 years of experience
Sold promotional and new products at retail/convenience stores
- Coordinated with the Brokers on sales orders and deliveries
- Merchandised products on shelf based on schematics
- Implemented Sales and Marketing programs
- Presented and negotiated with Headquarter accounts for an annual rebate program
- Attained 100% account coverage and achieved quarterly as well as annual sales goals
6-10 years of experience
Consistently ranked in the top 10% of Retail Sales Representatives in district by focusing on quality of sale and positive customer experience
- Net Promoter Score customer surveys consistently mention top quality knowledge, service, and support
- Organized strategies and procedures with peers in [company name] LEAD program to be executed in stores to improve self-serve habits of customers
- Facilitated several peer-to-peer coaching sessions regarding improvement of customer experience and maximizing sales opportunities
6-10 years of experience
Exceeded monthly quotas based off of multiple sales metrics on an average of over 150%
- Received multiple sales awards for being in the top 10% on a quarterly basis
- Established relationships with local business through communicating with the key decision makers
- Identified opportunities through a consultative sales approach
- Consistently overcame objections by asking lifestyle questions and creating value for the customer
0-5 years of experience
Worked in a fast-paced environment at a flagship store with numerous variables while thinking multilaterally to resolve issues and queries in a punctual and professional manner
- Key Holder – Responsibilities included opening, closing, maintenance of product stock, all operations, and ensuring compliance for all marketing materials
- Acted as assistant manager over three people; coached representatives on performance, ran store initiatives for improvement and supervised action plans
- Established rapport with customers to uncover and solve their true wireless needs
- Introduced new products and service capabilities to customers and generated referrals through customer loyalty
- Winner’s Circle – 2011 Sales award recipient for attaining over 120% of sales quota over one year timeframe with emphasis on Key Performance Indicators
- Utilized wide ranging programs for accounting, point of sale, tracking of sales and customer metrics
- Performed technical service functions to assist with troubleshooting devices
- Extracted data from small business databases to generate unique wireless solutions to perform cold calling and combine unique wireless solutions for each business
6-10 years of experience
Delivered elite customer service through positive communications and prompt issue resolution.
- Trained and mentored new hires in line with company standards and expectations.
- Spearheaded innovative strategies aimed at selling and introducing new products.
- Served as Blackberry expert; certified to inform customers of information related to Sony, Motorola, Samsung, HTC, LG and more products.
- Top statewide earner each year of employment.
- Recognized multiple times for sales performance and customer service.
6-10 years of experience
Received award winning training on service, industry and competitive trends
- Supervised, conducted daily and monthly inventory in high trafficked Kiosk location
- Constructed and maintained marketing tools, working displays and security alarm systems on sales floor
- Conducted workshops for customers learning their new devices: Apple, Android, Microsoft- (Phones and Tablets)
- Troubleshoot problem areas with phones, hardware and software
- Accurately processed customer transactions, audited and reconciled daily cash receipts
- Met and exceeded quota/revenue target for activation, CST renewals, accessories, handsets, tablets, jetpacks and enhanced services
0-5 years of experience
- Responsibility was to provide technical support for customer.
- Provided excellent customer service in assisting them on their issues.
- Developed and managed new accounts to produce productivity for the store.
- Assisted the District Store manager in increasing sales of accessory, which led to the highest record numbers in sales.
- Excellent skills in Microsoft Word, Excel and PowerPoint due to presentations at store meetings.
0-5 years of experience
Commissioned Sales Position based on quota and key metric attainment. In addition, this position required account management and customer service for existing clients.
- Achieved sales targets through activation of small business and retail accounts.
- Reached monthly targets by utilizing rate plan analysis, prospecting, and networking.
- Ranked top 1% of the company in percentage to quota attainment 5 years in a row.
- President’s Cabinet Winner for 2009, 2010 & 2011.
0-5 years of experience
Develop and attain customer experience and sales objectives for store. Maintain
strong knowledge of all products, accessories, pricing plans, promotions and service
features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and service needs. Handle service
inquiries from customers while providing efficient, courteous customer service and assist in all aspects of product offerings and services.
- Ranked in top 20% in the company in sales Q1 & Q2
- Year average of 95% in customer experience surveys
- Achieved business account certification
6-10 years of experience
- Increased sales from $2.5 million to $5 million.
- Executing impactful “WOW” displays to generate excitement at retail and drive incremental growth.
- Boosted territory to #1 in district.
- Exceeded all quotas by a minimum of 9% for each year during tenure.
0-5 years of experience
- Mainly responsible for selling a large variety of phones, accessories, services, and calling plans; contacting existing customers to inform them of available product/service upgrades
- Consistently over achieved quota; achieved National Top Honors in sales for Q1 2011
- Honored by Western Region President for top store in gross adds for west area
- Assisted store in increasing My Verizon Express, Tablet sales, and Home Phone Connects
- Maintained knowledge of competitive offers in an attempt to better compete
- Coached and developed new and current representatives
- Promoted the store in accordance with company visual and operational standards
0-5 years of experience
Demonstrated features and benefits of store products to customers
- Displayed high level of customer service and device troubleshooting
- Assisted customers and established new client relationships
- Headed display inventory to increase sales of devices
- Developed business plans for current and future business accounts
0-5 years of experience
- Grew base sales through maximizing distribution, share of shelf, and selling incremental displays
- Wrote, entered, and processed customer orders
- Presented new ideas and new ways of thinking in an effective and persuasive manner
- Ensured that customers were sufficiently merchandised by controlling back room stock and shelves
- Recruited, managed, and trained part-time merchandisers to service stores and provide outstanding customer service
6-10 years of experience
Serviced existing accounts, obtains orders, and establishes new accounts by planning and organizing
daily work
- Enhanced sales staff accomplishments and competence by planning delivery of solutions
- Answered technical and procedural questions for less experienced team members
- Recommended changes in products, service, and policy by evaluating results and competitive
- Kept management informed by submitting activity and results reports, such as daily call reports,
- Contributed to team effort by accomplishing related results as needed along with meeting and exceeding monthly goals
- Maintained a professional and personable relationship with the customers
- Resolves customer complaints by investigating problems; developing solutions; preparing reports;
0-5 years of experience
A DSD Sales Representative is the customer-facing, in-store sales employee for the [company name] Direct
Store Delivery Business Unit. This role is designed for the professional sales person whom will effectively use
fact-based selling, have superior communication skills, customer understanding and consumer-shopper insights,
achieve targeted sales and volume goals in the district zone and stores to which he/she is assigned. This person
will also work closely with members of the account team and execute with excellence.
- Coach, develop and managed full time and part time merchandising team
- Maintain variable labor goals
- Oversee 10 retail accounts focusing on sales, budgets, merchandising, distribution and shelf management
- Built and Maintained off-shelf displays throughout the accounts
- Developed retail execution plan that delivers sales objectives.
- Cut in and tagged authorized items in a timely manner
- Maintained and initiated open communication channels with store personnel and management to achieve
0-5 years of experience
Utilized interpersonal skills to communicate with a diverse customer base to effectively sell [company name] products, services and brand.
- Exceeded quota by an average of 115% for 4 quarters in 2011 and by 120% for 3 quarters in 2012.
- Utilized Sales Force Automation program to prospect, market, and track communications with prospective business customers.
- Worked directly in concert with management staff to organize sales events, effective merchandising, and sales strategies to improve both personal and store level success.
0-5 years of experience
Sold company products and services to walk-in customers in retail outlets
- Provided a high level of customer service support with product expertise and advanced selling skills
- Guided customer through the purchasing decision and activations process, and educates the customer on their new purchase
- Achieved sales goals and service performance requirements through new customer sales, sales of accessories and features, and by providing excellent customer satisfaction
10+ years of experience
Part of a Dedicated Team Division. Responsible for my own territory, Securing Contracts, Selling in New Promotions, Distribution, Shelf Schematic Maintenance, New Store Setup, Stock Rotation, Monthly Store Audits/Reconciliations, Special Projects.
- One of the Top Performers in my Division for Contracts and Displays
- Have high numbers in Speed to shelf of new products resulting in increased sales.
- Utilize professional relationships to successfully increase distribution and sales displays and have increased distribution by 25% over prior year.
0-5 years of experience
Sales representative charged with promoting sales, as well as Account Manager for multiple small businesses
- Assess needs of customers, understand individual objectives through one-on-one consulting
- Consistently meet or exceed quota expectations by increasing customer base by minimum of one a day
- Qualify customers for additional services before unsubscribing from existing ones
- Support customer retention by renewing a minimum of two contracts a day
- Service referral from customer to be direct lead for a 22- line small business
0-5 years of experience
Sold wireless service plans, contracts and equipment for [company name] meeting monthly sales goal 100%.
- Acquired new corporate and individual customers through cold calling & resourcefully obtaining new leads.
- Attended monthly trainings on new equipment and pricing plans available to customer base.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Perform occasional inventory checks to ensure that goods were all accounted for.
6-10 years of experience
Sold great products and unlimited wireless service at fantastic prices and provided excellent customer service.
- Responsible for Leadership and full operation of retail store including opening, closing, cash handling and inventory.
- Performed a variety of Leadership Functions including: achieving store productivity, Motivated and Trained Sales Team, Provided informal coaching and support during the course of any given day.
- Provided answers and resolutions to customer inquiries to prevent disruption or disconnection of their accounts.
6-10 years of experience
Provided excellent customer service and product solutions for customer’s technical and everyday needs.
- Worked with a team to achieve and maintain the store financial and customer service goals.
- Translated product specification for customer’s easy understanding.
- Maintained and grew existing customer base and managed churn.
0-5 years of experience
Attained and exceeded varying sales quotas
- Attained and exceeded numerous and varying key metrics
- Adapted to ever changing expectations and goals while maintaining performance
- Consulted customers and recommended solutions based on their needs both in person and over the phone
- Kept current with ever changing product line and services
- Serviced customers with any and all wireless and tech needs
0-5 years of experience
Received and processed cash and credit payments for in-store purchases.
- Worked as a team member to provide the highest level of service to customers.
- Maintained friendly and professional customer interactions.
- Resolved product issues and shared benefits of new technology.
- Assisted customers with store and product complaints.
- Educated customers on product and service offerings.
0-5 years of experience
- Analyzed technical software, hardware, and service issues for customers
- B2B sales resulting in 10-25 % in cost savings, maintained highest level of new
- Used tools to develop relationships with clients, managers, district managers,
6-10 years of experience
Managed $8.6M of business consisting of mass retail and independent accounts.
- Managed a territory covering two states and consisting of 72 individual accounts.
- Executed sales programs and consultative selling strategies to drive sales over plan.
- Created PowerPoint and Excel sales presentations for customer use as well as internal team development.
- Developed sales connectivity through Wholesale Trade Show event planning.
- Attained sustainable growth and customer development through Customer Trade Show sales.
- Built customer relationships to drive flawless execution of corporate programming and incremental sales.
- Continually developed company customer advocate roles for multiple retailers in support of retail team, including multi-district planning and cooperation to develop accounts.
- Peer trainer and mentor to new business consultants.
0-5 years of experience
Greeting customers at the door in a friendly manner, including name exchange and hand shake; thus ensuring their individual needs are taken care of.
- Always asking for the sale and offering further products, therefore ensuring that max amount of sales
- Gaining my own clientele with numerous repeat customers who come back particularly to see me.
- Meet and exceeding monthly sales quota of 33 boxes, and 10 home solutions and 6 strategic devices.
- Key Holder- Opening/closing duties including balancing cash drawer ensuring there are is no variance, as well as making safe deposits with daily profits.
- Receiving in new inventory
- Familiar with “POS” and “RQ4” software.
0-5 years of experience
- Responsible for approximately 60 grocery and mass accounts.
- Sold in programs and incremental promotions to gain display space and secondary placement.
- Developed and maintained positive working relationships with customers, team members and supervisor.
- Maintained optimum retail coverage by analyzing promotions, sell through, timing and customer initiatives.
- Effectively leveraged consumer overlay and promotional support to gain additional sales.
0-5 years of experience
- Top performing sales rep within the mountain region in wireless and accessory sales
- Recognized for customer satisfaction scores for Q1 & Q2 2013
- Consistently receive high customer satisfaction scores for sales and troubleshooting
- Led the store in sales of alternative wireless solutions such as home phones and mobile hotspot products
0-5 years of experience
Analyzed customers’ accounts in order to offer optimal solutions based on their situation
- Demonstrated product and equipment functions for customers to help them evaluate possibilities
- Engaged customers to help them assess their wireless needs
- Explained the value and benefits of wireless phone, home phone and internet packages
- Met and exceeded monthly sales quotas by driving new product sales and managing customer base
6-10 years of experience
Retail sales representative responsible for delivering exemplary customer service
- Worked as a trainer for newly hired representatives
- Educated customers about devices, services, and cell phone plans
- Responsible for generating end of day sales reports, closing registers, and ensuring cash handling accuracy
- Recipient of multiple top sales awards
0-5 years of experience
Exceeded sales goals through my award winning customer interactions.
- Very detailed in finding opportunities while building rapport and was able to excel quickly in my environment.
- Maintained daily written goal sheets and supplied managers with a comprehensive look at how I planned to utilize my shift in order to accomplish the highest results obtainable.
- Maintained $140+ accessory attach rate, 90% Smart Phone rate, Averaged 110 Devices monthly, excelled in emerging devices and high-end accessories.
- Competed in Rock Star customer service competition and made it to final 12 with the Director out of hundreds.
- Mentor to struggling employee and together we discovered root behavior issues, discovered agreeable resolutions, and made action plans with follow-ups resulting in higher morale and increase productivity.
0-5 years of experience
Sell customers the best wireless solutions possible based on their individual needs
- Customer service- handling of sensitive customer information, billing concerns, phone issues, and escalations
- Assist management with multiple duties: opening/closing of cash drawers, floor manage and leading store
- Build customer relationships to ensure repeat business
- Maintain knowledge of current promotions, technology and releases
- Participate in and conduct customer service roll-plays
- Numerous accolades awarded month over month including #1 in overall sales, accessories ratio, upgrades, data
0-5 years of experience
Dedicated sales professional within a quota based sales position where company goals are met and exceeded monthly.
- Recipient of several outstanding sales performance awards.
- Within the top ten performing sales representatives for the year 2012; most notably finishing with the top 5 for new [company name] activations, second in total mobile broadband device sales.
- Top representative in small/medium business consumer group, leading the region in SMB sales for 2012.
0-5 years of experience
Increased store revenue by promoting/selling products and services offered by [company name].
- Handled all administrative aspects of sales including: completing customer contracts and warranties, maintaining store inventory, accepting/processing customer payments.
- Maintained knowledge of competitive offers and provided feedback to store management.
- Provided efficient, courteous customer service.
- Work closely with area sales manager and store manager in the administration of daily duties and store goals.
6-10 years of experience
- Responsible for training seasonal employees
- Open and close the store and balance $1,000- $5,000 worth of daily sales
- Exceed sales and credit goal on average by 10% monthly
- Facilitate customers with purchasing decisions by keeping them well informed on their selected merchandise
- Create local marketing plans for the store and update it on weekly basis
- Receive and update $5,000- $15,000 of the store’s inventory twice a week
0-5 years of experience
Selling displays and promotions to upper management at various big box store locations
- Reviewing sales data with executive management at assigned locations
- Arranging store displays to create maximum revenue sales
- Create and generate sale reports and call quota reports weekly to eleven sales representatives as team leader
- Travel and train new sales representatives
- Complete store audits at locations where revenue sales are below peer level
- Audit store inventory
- Prepared and presented safety presentations
6-10 years of experience
6+ years sales/service experience accomplishing higher than expected standard of sales for company
- Consistently in the top 10 in District. Multiple times in top 10 in Region, Area awards for top sales 3 years
- Independently work to create own business through phone calls, with loyal customer following and referral base
- Provide “Customer First” service
- Account analysis, bill reviews/explanations, account problem solving, customer need analysis and discovery
- Provide support for customers with new products/services through online trainings or in store classes
6-10 years of experience
Utilized excellent sales and customer service in order to make revenue and achieve sales quotas.
- Maintained expertise of products and service to help customers make the best decisions.
- Consistently met and exceeded sales goals and product quotas.
- Knowledge of [company name] software applications, Netace, VIIA, ORCA, and Retail Scheduler.
0-5 years of experience
Maintained current product knowledge in a highly competitive industry of quickly changing
technology.
- Continually exceed inside production quotas and coordinate successful outside B2B events with local companies, universities and sporting events.
- Responded to client needs in a professional and timely manner with a sense of urgency.
- Maintained extensive records on current and prospective clients, territorial projections and financial budgeting.
- Trained new sales reps-including company goals, values, sales techniques, time management,
- Used computer skills in Excel, PowerPoint and Word.
0-5 years of experience
- Sell wireless phones, plans, data products, and accessories in a retail store.
- Sell Broadband cards to provide internet access to laptop computers.
- Recognized as one of the top performers of 11 in-store RSR’s
- Consistent Top 13 recognition in SC13.
0-5 years of experience
Grow company’s business by using proven sales process along with product knowledge.
- Maintain customer base by providing customers with excellent products, solutions and service.
- Manage store inventory, demos and devices.
- Top Growth in the district for the month of April and Top Overall for the month of July.
- In the top ten of performers in my district for 2013.
0-5 years of experience
Have finished in the top 2 of all retail sales representatives in the region 2 months in a row
- Analyze customer needs and present value-added solutions
- Make sales calls in order to reach each month’s quota
- Ensure that customers leave our stores with the best solutions for their needs
- Support daily business operations, including processing customer transactions and auditing cash
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
