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Retail Sales Manager Resume Samples
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Candidate Info
years in workforce
years at this job
Business Administration
Financial Accounting
Retail Sales Manager
Recruited, hired, supervised, scheduled and motivated a staff of up to 12 employees
- Created detailed sales action plans which assisted in the coaching of sales representatives to improve performance to over 95% attainment in customer satisfaction and 10% increase in sales
- Managed inventory control/Shrinkage by conducting weekly and monthly counts
- Improved overall customer satisfaction from 80% to 93% by implementing realistic targets and demonstrating accountability
- As a result of high management sales performance obtained top manager SUMMIT award for the year of 2010
Candidate Info
years in workforce
years at this job
Business Administration
Retail Sales Manager
Coached and developed a results-focused sales team through activity and effectiveness based coaching
- Increased profitability 63% over prior year, achieving 152% of an aggressive sales target
- Achieved performance based national recognition for elite accomplishments in sales and service
- Expanded customer account base 30% over prior year, realizing 122% of consumer and business goals
- Championed marketing at a district level, communicating and supporting national campaign initiatives
Candidate Info
years in workforce
years at this job
Management
Retail Sales Manager
Responsible for staffing and employee relations. This included hiring new sales representatives, assistant managers and customer service representatives.
- Reinforced company initiatives and trained employees on new products, services and operational changes.
- Promoted to Store Manager after only 5 months with the company.
- Develop, assign and monitor sales goals for retail personnel. These goals were determined based on what the company was looking for plus what the location needed to show growth and improvement.
- Ensure that customers and prospective customers were treated with the highest levels of courtesy and professionalism.
- Resolved customer concerns in a timely and empathetic manner.
- Achieved year over year net growth in sales over the last 4 years anywhere from 1 to 5%.
Candidate Info
years in workforce
years at this job
Retail Sales Manager
Increased cross sales 50%+ through implementation of sales training and sales contests resulting in additional account relationships.
- Exceeded deposit volume growth budget by more than 20% two consecutive years
- Doubled deposits using planned executed events for a bank Club.
- Responsible for day to day operations and management- hiring, training and overseeing six retail staff; effectively implemented annual performance reviews
- Prepared annual budgets, tracking income and expenses to ensure goals are met.
- Responsible for coordination of bank sponsored community events with attendance of 300+.
- Retail lender experienced with a variety of retail loans, including auto loans, home equity loans and secondary market loans
- Recognized for superior customer service with on-line banking, remote deposit, retail and commercial customers checking and savings needs.
Candidate Info
years in workforce
years at this job
High School Diploma
Hotel Management
Retail Sales Manager
Oversaw market of five stores in two states. Performed hiring, firing, training, and developing direct reports for assistant managers. Improved outside and local marketing by participating in community events to promote local sales. Ordered supplies and inventory. Managed inventory control. Tracked sales results for 14 direct reports at any one time. Troubleshot direct report numbers. Developed action plans to correct poor performances. Trained direct reports on seven habits of highly effective people. Led daily, weekly, and monthly meetings on sales goals and expectations. Supervised profit-and-loss control, cash control, payroll, overtime control, daily deposit verifications, and monthly cash audits.
- Promoted adherence to company policies and procedures.
- Created team incentives to simulate sales with budgeted discretionary allowance.
- Ended last three years balanced and having exceeded performance goals.
- Achieved 11% increase total attainment YOY from 2011-2012
- Earned average customer survey scores of 9 (out of possible 10).
- Trained RSC for assistant manager position.
Candidate Info
years in workforce
months at this job
Business Administration
Retail Sales Manager III
Responsible for operations and performance of largest volume store in market leading 41 direct reports.
- Increased CRU business activity and raised store business certification from 0% to 80%.
- Performed a top three store in market for small business sales.
- Launched new Mobile Point of Sale system and facilitated early adopter store transition.
- Selected to participate in South District committee to strategize management execution.
Candidate Info
years in workforce
years at this job
Retail Sales Manager
Managed merchandising strategy, product availability and supervised a retail team of 7 direct reports.
- Managed quarterly budget to corporate expectations
- Matched inventory to customer demands; allowing for 43% year-over-year revenue growth
- Managed all aspects of pharmacy staff performance; including hiring, training and evaluation
- Researched and resolved dosage conflicts, to ensure patient safety/wellness and customer loyalty
Candidate Info
years in workforce
year at this job
Retail Sales Manager
Assisted with opening of 2 retail sales stores including initial stocking and display design.
- Promoted to Retail Sales Manager after 1 week as Sales Associate.
- Managed all retail sales operations including hiring, disciplinary actions, training, performed bank deposits and maintaining proper inventory levels.
- Developed working policies to ensure staff was informed of and followed company and leasing agencies policies.
- Maintained proper communication between Leasing Agency's Management, upper level management, warehouse and employee's.
- Managed employee schedules.
Candidate Info
years in workforce
years at this job
Marketing And Public Relations
Area Retail Sales Manager
Responsible for leading, coaching and managing team of account executives who manage and coach dealer locations. Additional responsibilities: Consistent communications with principles and team, 80% field visits with sales team, coaching, training, sales goal attainment, interfacing with internal and external departments, adhering to all sales policy requirements, budgetary P&L management, strategic planning.
- Increased gross add units and total reoccurring revenue by 27% over previous year in territory.
- Consistently ranked #1 in Region and ranked in top 10% nationally in customer retention.
- Promoted to positions of higher responsibility during my tenure with company.
- Created operations procedure that decreased returns, improved overall customer satisfaction
Candidate Info
years in workforce
years at this job
Network Administration
Retail Sales Manager
Drove commission based sales for departments projected to accomplish $4-$6 million annually
- Created business plans based on volume projections and previous years' business to exceed financial goals
- Partnered with buyers to ensure correct product assortment and product integrity
- Completed all merchandising directions and made merchandising decisions based on product trend and sell-through
- Completed training courses that included diversity affairs, employee mediation/conflict management, and interview/hiring
- Interviewed, hired, and trained sales associates to ensure success.
- Created work schedules that included calculating selling cost, miss-draw [(non-commission pay rate(s)], and overtime/non-sell expense.
- Prepared documents on employee quality, and conducted employee reviews including 45-day, 90-day, and annual performance reviews.
- Provided additional job training to update employees on policies, product knowledge seminars, and goal setting strategies
Candidate Info
years in workforce
years at this job
Arts Philosophy
Retail Sales Manager
- Supervised a staff of 3-10
- Trained and motivated new employees in food safety and customer service basics and company policy
- Coordinated wholesale and retail orders
- Performed daily audits and cash handling of average amount of $15,000 per week
- Developed strong verbal and written communication skills
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