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Retail Sales Consultant Resume Samples
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0-5 years of experience
Fast paced sales compensation position, geared toward technology and customer service excellence.
- Consistently exceeded sales goals by 150% by leveraging strong customer service and relationship marketing skills.
- Implemented comprehensive needs assessment mechanism to help recognize demand for plans and services.
- Managed, maintained and established business accounts with 200 devices.
- Executed problem-solving skills to determine solutions for clients in escalated situations.
6-10 years of experience
Facilitated customer-centric sales utilizing open ended needs assessment
- Ensured team-wide commitment to premiere customer service quality standards
- Exceeded personal and corporate sales goals, consistently recognized as part of the top 15% of sales representatives in the local market
- Maintained certification for as Small Business Sales Representative for over five years
- Managed storefront financial responsibilities, including deposits, inventory maintenance, and processing financial transactions
0-5 years of experience
Recognized by Director of Sales for exceeding 125% of sales goals for 8 consecutive months.
- Received Regional Achievement Award for successfully selling 49 diversified strategic products throughout Q3 of 2014.
- Developed and implemented proactive marketing strategies in order to enhance in-store sales performance.
- Leveraged market data, competitive insights and website analytics to increase client profitability.
- Successfully fulfilled interim leadership duties in the absence of Retail Store Manager.
0-5 years of experience
Developed and provided a good customer experience which lead to a loyal customer base.
- Maintained a strong knowledge of company's products, pricing plans, promotions, and service features.
- Assisted customers in understanding their monthly bill.
- Provided efficient, courteous customer service and assisted in all aspects of product offerings and services.
- Understand customer's needs and helped them discover how our products meet those needs.
- Educated and engaged customers through product demonstrations.
0-5 years of experience
Managed a culture of excellence in customer service to achieve highest average Customer Experience Survey Year to Date in market
- Assisted with development of personnel for a team of 13 sales consultants
- Led the store and market in sales for 3 consecutive months
- Won an award for going above and beyond for customers
0-5 years of experience
Assisted customers in mobile device troubleshooting and product technical support
- Created mobile solutions for consumers on through the sales of mobile devices and plans
- Contributed to optimizing revenue through the use of outreach and promotional programs.
- Nominated for Business Champions' Program for excelling in B2B sales
0-5 years of experience
Sell TV entertainment products and security systems to prospective customers, and develop new revenue (up selling) from existing customers.
- Demonstrated wireless equipment and entertainment Wi-Fi technology devices.
- Handled competitive offers ensuring market feedback to store managers were met.
- Established new accounts in support of completing contracts and warranty processes.
- Communicate with customers in ways of promoting new marketing campaigns through product promotions.
- Calculated bill plans in addition to newly acquired merchandise.
- Built and maintained rapport from new and existing customer accounts.
0-5 years of experience
Readily eclipse full time monthly and daily quotas as a Part time Representative with 150% Attainment on goals set by the company.
- Consistently achieving to be the top sales rep each year meeting every goal with 150% attainment or greater.
- Improved Customer service with efficient problem solving solutions earning high customer service rating.
- Vast knowledge of business solutions for new small businesses attaining 3000% of the goal set by the Company.
- Product accessory knowledge selling $250,000 in one time revenue.
- Knowledge of Data Services and Data Solutions to best fit customer needs and making the company $250,000+ in reoccurring revenue.
- Product knowledge of other electronics with sale skills that achieve 160% attainment on company goals for sales of tablets Wi-Fi hotspots and other electronical devices.
- Other Responsibilities training other retail employees on wireless services, products, selling tactics, and customer care solutions.
0-5 years of experience
Exceeded monthly sales quota of $2,500 in recurring charges, $3,000 in one time charges and 92% customer satisfaction
- Recognized by senior management for exceptional customer service
- Managed all administrative aspects of sales including: contracts, warranties and payments, which resulted in strong customer loyalty
- Used social media technologies to promote sales/advertising campaigns and attract potential customers
0-5 years of experience
- Provided customer support for cellphone and plan issues
- Performed phone upgrades, line activations, and exchanges
- Demonstrated and recommended products and services
- Exceeded sales expectations every month
- Ranked #2 in the area for sales for August 2014
6-10 years of experience
Completed all administrative aspects of customer sales, contracts, warranties and troubleshooting.
- Tracked customer ordering and purchasing while coordinating product inventory.
- Generated detailed reports of critical market feedback to Store Manager regarding local competition and product/service needs.
- Efficiently assisted customers with a pleasant demeanor and professionalism.
- Trained in reading and retaining vast amounts of industry-specific knowledge to ensure the most successful sales (i.e. Company competitive offers, products, accessories, pricing plans, promotions, and service features).
- Trained in multi-tasking and in proper telephone and email etiquette when dealing with customer.
0-5 years of experience
Consulted customers with their cell/home phone, television, and internet services to meet sales goals.
- Basic troubleshooting of various cell phone manufactures.
- Performed sales transactions phones and assisted customers with bill
- Organized opening cash drawers and end of day deposit.
6-10 years of experience
Described wireless products and explained use and operation to customers.
- Recommended products based on customer needs.
- Computed sales prices, total purchases and received and processed cash or credit payment.
- Maintained knowledge of current sales promotion and exchange policies.
- Achieved and surpassed set sales quotas, maintaining individual metrics at or above market average.
0-5 years of experience
Assist customers with the purchase of products and services, features, accessories, and bill payments
- Perform monthly audits and reconcile discrepancies. Responsible for ordering, shipping, receiving, organizing, and merchandising inventory
- Conduct in-store training of new products and services to sales staff
- Support training and store integration of new associates with direct feedback to store management
- Ranked top 10% of sales within market area consistently over 4 years
- 5-time National Summit Quarterly Award winner for overall performance in sales and customer service
0-5 years of experience
Maintained exceptional customer service while offering products and services to fit customers needs
- Contributed to a team environment by having team meetings and coaching on how to reach sales goals
- Responded to customer requests and questions regarding opening, closing, and transferring account information while eliminating the chances of fraud
- Heavy usage and knowledge of computer systems, internet services and services provided by ATT
0-5 years of experience
Further developed my ability to identify customer needs and deliver solutions. As an example, we had a
stock of winter touch screen gloves that were going to be sent back to our warehouse due to poor sales.
I experimented with new product display techniques throughout the store and all of the inventory was
sold within a week.
- to develop my talent for teamwork, leveraging cooperation skills to help team members close
- Strong active listening skills enabled me to explain technical issues in a way customers could better
- Strong customer mediation skills improved customers' experiences when resolving technical and billing
- Trained and coached new sales associates.
- Provided technical support and troubleshooting on mobile phones (iOS and Android), and desktop
0-5 years of experience
Ranked in the top ten percentile of the district after two months by utilizing my sales and marketing oriented skills.
- Lead the store with most positive customer reviews by creating personal relationships with both consumer and business accounts by relating to them at a personal level.
- Create sales strategies in order to expand on existing accounts while developing new strategic ties to local businesses in order to increase the store ranking.
- Establish bundled services such as home security and Internet products based on the needs and wants of the consumer.
- Create cost effective solutions for the clients while excelling beyond the company quota.
- Created and managed customer cloned images in Android, iOS, BlackBerry, and Windows devices.
0-5 years of experience
Mentored new sales associates to contribute to the store's positive culture.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
- As a team leader, shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Consistently lead the store by meeting and exceeding sales goals monthly.
- Successfully handled customer's wireless needs through solution selling, inside sales, and soliciting new customers by providing the best value in wireless.
- Top sales performer in the district that includes 60 other consultants.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Used time efficiently when not serving customers, including following up with over 50 customers each week to verify that they were satisfied with purchases.
0-5 years of experience
Handle administrative aspect of sales including: completing customer contracts, running credit checks, preparing customer files, addressing local market promotions, pulling product from inventory, taking customer payments and filing finished orders.
- Drive revenue by communicating the benefits of products, services, features, rate plans and special offers to new and existing customers as appropriate
- Focus on retaining customers by providing updated product and promotion information
- Advance knowledge of Apple and Windows products and OS
- Extensive knowledge of Microsoft Office (Excel, Word, Power Point, etc.)
0-5 years of experience
Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Contributed to team success by exceeding team sales goals by over 100% for three years.
- Built relationships with customers to increase likelihood of repeat business.
- Provided base level IT support to non-technical personnel within the business.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Subject matter expert on Android and other OEM's
- Remained up-to-date on the latest technologies and solutions applicable to company products
0-5 years of experience
- Became a certified business solutions specialist
- Handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders
- Provided efficient, courteous customer service and assisted in all aspects of product offerings and services
- Ensured an extraordinary customer experience
0-5 years of experience
Developed and attained customer experience and sales objectives for store.
- Sold all products and services offered by the Company to meet all sales objectives.
- Managed service inquiries and all administrative aspects of the sale including: completing
- Maintained strong knowledge of all products, accessories, pricing plans, promotions, service
0-5 years of experience
Processed device upgrades, new activations, rate plan an feature changes and billing inquiries
- Performed number ports, transfers of liability and account cancellations
- Set-up Corporate email accounts
- Configured POP3 email accounts on all devices
- Dealt with various customer service escalations
- Instructed clients on proper use of mobile devices and equipment
- Configured mobile device hotspots for internet use
0-5 years of experience
Consistently provide enthusiastic customer service to every customer.
- Develop market strategies to promote new products using innovative sales techniques to meet and exceed monthly quota goals.
- Provide beneficial coaching and senior leadership on the sales floor to new hires.
- Maintained a competitive edge within the industry to consistently remain in the top 5% of district.
0-5 years of experience
Consistently met and exceeded sales metrics on a monthly basis
- Actively took charge of key metrics within the store
- Influenced a positive work environment and encouraged strong communication within the Team
- Repeatedly recognized for performance both on a store and area level
0-5 years of experience
Maintain low customer wait times and ensure customer satisfaction.
- Triage cell phones and create e-tickets for phone repairs.
- Assist customers with selecting the appropriate devise based on their needs and expectations.
- #1 Sales Representative for district sales in 2011.
- Consistently exceed monthly sales goals and increased overall composite score.
- Currently at 113% in year to date sales.
6-10 years of experience
Consistently led store and region in sales
- Adopted and promoted wired services early and successfully
- Received top marks on performance reviews
- Assisted on multiple sales improvement calls
0-5 years of experience
Assisted and educated customers on all products and services offered by the Company (cell phone, Tablets, MIFI, Wireless Home phone and Internet and Digital Life.
- Handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.
- Maintained strong knowledge of all Company products, accessories, pricing plans, promotions, and service features
- Maintained knowledge of competitive offers and provided critical market feedback to the Store Manager regarding local competition and product/service needs.
- Handled service inquiries from customers.
- Provided efficient, courteous customer service and assistance in all aspects of product offerings and services.
0-5 years of experience
Provided a consistently excellent customer service experience while educating and engaging customers through product
demonstration.
- Maintained strong knowledge of new wireless products,
- Exceeded sales objectives for wireless phones, services and accessories.
- Maintain and grow existing customer base.
- Ensure customer satisfaction and resolve customer issues and concerns.
0-5 years of experience
Asked pointed questions about customer's lives to offer a complete solution
- Assisted customer's with on the spot technical assistance
- Established rapport with customers to optimize transaction flow and customer satisfaction
- Advocated new promotions to the team as a Subject Matter Expert
- Became familiar with commission structure and how to meet monthly goals
0-5 years of experience
Maintained and held exceptional relations with clientele to ensure reoccurring
business
- Went above and beyond expectations to ensure outstanding customer service
- Cross trained and helped train new employees
- Held multiple tasks at one time
0-5 years of experience
Assisted and educated customers on various products and services
- Achieved and analyzed monthly and quarterly sales/customers service goals and quotas
- Maintained and reviewed charts and memos regarding vital updates and announcements related to several service networks.
- Responsible for communicating updates and announcements to team members and customers.
- Assisted and troubleshot issues related to electronic communication devices and customers' bills.
- Attracted and negotiated new cellular contracts with customers.
6-10 years of experience
Face to face sales of cell phones, accessories, netbooks, ipads, and home services(phone, TV, and internet)
- Troubleshoot products and instruct customers on their proper use
- Meet monthly quotas and attend monthly meetings
- Proficient at using OPUS ordering system to place orders for phones and accessories.
- Won award for best customer service in the country in 2010 and additional awards as well throughout the years for excellent service
0-5 years of experience
Sold products and services offered by the Company.
- Met all sales objectives.
- Handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.
- Maintained knowledge of competitive offers and provided critical market feedback to the Store Manager regarding local competition and product/service needs Handled service inquiries from customers.
- Provided efficient, courteous customer service and assistance in all aspects of product offerings and services.
0-5 years of experience
Achieved sales goals at an average of 140% quota
- Controlled point of sale operations, bank deposits, & inventory
- Educated customers about products through product demonstrations & answering questions
- Organized meetings with business clientele to illustrate new and/or existing products & services
0-5 years of experience
Quickly learned the day to day process of the company. Coaching new people on how things are done. Building value to help find customer solutions to fit their needs. Open and closed the store helping management with anything they need.
- Tracked in the top three in raking for the store month over month
- In the top 20% in sales in the Southeast Region
- Quickly built retuning customer base to help me meet company monthly goals
0-5 years of experience
Engage with customers in a sincere and friendly manner.
- Built relationships with customers to increase likelihood of repeat business
- Regularly met and exceeded sales goals set by management.
- Thrived in a commission based environment.
- Developed lasting relationships with coworkers to create team atmosphere.
- Helped develop sales training and incentives in order to drive sales.
0-5 years of experience
- On call key holder for the retail store.
- Trained new sales and customer service employees, including retail store, small business and corporate management.
- Achieved or exceeded weekly and monthly sales and customer service quotas.
- Performed phone, accessory, home entertainment and internet service sales and processed payments through multiple POS systems and manually.
- Handled customers’ personal and sensitive information with the utmost confidentiality.
- Educated customers on products and providing demonstrations.
- Followed up with each customer to ensure a pleasant ongoing experience and to build relationships with each customer.
- Played the role of Sales Support Representative and/or Store Manager when needed while accomplishing my sales duties.
0-5 years of experience
- Cooperated with customers to determine needs and provide sales suggestions
- Achieved sales quotas by understanding the needs of every single customer
- Named #1 sales representative in the Southeast region for the month of November
0-5 years of experience
Expertly analyze service requests from customers, requiring thorough knowledge of services offered, business practices and establish rapport with customer to extend premium customer service.
- Able to interrupt customer needs, listen and offer an appropriate solution.
- Manage all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.
- Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs.
- Educating and engaging customers through product demonstrations.
- Ability to provide a detailed explanation of complex monthly billing statements, this includes proration of billing elements, taxes and all applicable details contained in the statement.
0-5 years of experience
- Handled all administrative aspects of the sales.
- Maintained strong knowledge of all company products and competitive offers.
- Executed sales, service and customer experience initiatives in store.
- Met all sales metrics and provided outstanding customer service in all interactions.
- Attended all new hire and development trainings vigorously.
0-5 years of experience
Hired in 2013 as a Retail Sales Consultant; promoted to Operations Manager 6 months later in recognition of excellent job performance.
- Develop, train, motivate, and coach sales team to produce high performance results; lead team to meet and exceed assigned quotas and help to manage churn.
- Ensure retail area storefront, merchandise, and literature is in compliance with the merchandising plan. Inventory management both daily, weekly, and monthly.
- Proactively auditing processes and operations for quality assurance, implementing solutions that align with company objectives to provide customers with excellent service.
- Run and present financial and sales reports; manage cash and inventory levels; monitor daily sales results to meet sales, retention, and compliance objectives.
- Maintain knowledge of company products as well as industry and competitive trends.
0-5 years of experience
Received extensive training on the wireless industry as well as how to sell mobile products.
- Trained on customer relations and received a grassroots understanding of how to be a professional sales consultant.
- Dealt with numerous customers face to face on a daily basis.
- Provided an extraordinary experience for customers in order to ensure the customer left satisfied.
- Overcame problems and found solutions to best suit customer's needs.
- Made it a point to have loyal customers, guaranteeing repeat business for the company.
- Had to work with a large team and worked very well with management.
- Was asked to switch from part-time to full-time after working for the company for six months
6-10 years of experience
Surpasses assigned sales goals by selling all products and services offered by the company
- Maintains strong knowledge of all company products, accessories, pricing plans, promotions, and service features
- Interacts with customers providing prompt and courteous customer service to all customers
- Multi-tasking in a fast paced team environment, completing all paperwork accurately and in a timely manner
- Completing all aspects of opening and closing the store in accordance with written procedures
- Creates and manages customer relationships including small business
- Assists in training new employees, offering skills and knowledge
0-5 years of experience
Met or exceeded all sales and customer service goals related to cellular service.
- Gained extreme confidence from superiors and customers in providing the best possible experience.
- Best in the market at minimizing returns and chargebacks, and reducing customer churn.
- Constantly participate in peer coaching.
- Involved in training managers and peers on company systems.
- Widely considered as the most knowledgable and helpful retail employee in the market.
0-5 years of experience
Responsible for attaining minimum volume and Gross Profit monthly quotas month over month
- Provide world- class service to customers at store level.
- Actively solicit new clients through inside sales and store marketing events.
- Handle multiple activities in a team environment.
- Represent high values and code of conduct to maintain professional standards for appearance and demeanor.
- Keep up to date with new product launches and product knowledge.
- Brand ambassador for several vendors such as Samsung, Nokia and HTC products.
0-5 years of experience
Capitalize on products and services offered by the company through customer sales
- Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs
- Conduct all administrative aspects of a sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders
- Remain up to date on changing knowledge of all products, accessories, pricing plans, promotions and service features
- Handle service inquiries for customers
- Provide efficient, courteous customer service and advise customers in all aspects of product offerings and services to ensure an extraordinary customer service.
- Accept incoming inventory, update price cards weekly for new promotions, create excel sheets to track progress in sales
0-5 years of experience
Perform responsibilities of assisting and supporting accounts receivable staff in following up payments and managing invoices
- Responsible for reconciling balances as well as discrepancies in customer accounts
- Perform the tasks of initiating customer enthusiasm by selling processes and logistics
- Responsible for taking initiatives to meet and exceed sales goals and objectives
- Handle the tasks of engaging customers in exploring sales opportunities as well as provide assistance in a friendly and professional manner
- Responsible for conducting bill reviews on customers' accounts
0-5 years of experience
Meeting and exceeding assigned goals for customer experience, sales and service as well productivity and revenue.
- Recommended for and participating in the Leadership Engagement Council
- Attending weekly personnel meetings and training sessions.
- Consistently adhering to the Code of Business Conduct.
- Handling escalations with billing and service issues.
- Partnering with management to successfully launch new products, services and processes.
- Reporting fraudulent activity to asset protection.
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