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Assistant Retail Manager Resume Samples
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Candidate Info
years in workforce
year at this job
Hospitality Management
Assistant Retail Manager
Oversaw 30 employees and three different food retail operations inside Lankenau Medical Center
- Created spreadsheets to track and analyze sales ($3M annually) and customer trends
- Planned and advertised events for 2500+ hospital employees, including creating menus and setting prices
- Trained and coached staff daily on customer service skills
- Controlled and edited POS system to increase speed of transaction and accuracy of menu item reporting
Candidate Info
years in workforce
years at this job
High School Diploma
Assistant Retail Manager
Received payment in excess of $5,000 by cash, check, credit cards and automatic debits daily.
- Greeted 300+ customers and issued receipts, refunds, credits and change daily.
- Counted money in cash drawers at beginning of shift ensuring correct amounts.
- Maintained clean and orderly checkout areas and resolved customer complaints.
- Re-stocked condiments and dry products (cups, napkins and utensils).
- Managed store inventory valued in excess of $75,000 and contracted with over 15 vendors.
- Ensured all station equipment was maintained and facility up kept according to corporate guidelines.
Candidate Info
years in workforce
years at this job
Psychology
Operations And Information Systems Management (oism)
Assistant Retail Manager
Communicated and implemented company operational guidelines, standards and policies to the support team
- Maintained inventory, including count verification, reordering and organization
- Promoted sales of products and services
- Developed, coached and managed team to achieve performance objectives
- Efficiently performed daily activities such as, cash reconciliations, store opening and closing procedures
- Assisted customers in selecting merchandise, answering questions and quickly resolving concerns
Candidate Info
years in workforce
years at this job
Science
Assistant Retail Manager
Sets and prioritized daily store business goals with HOS and leads team to achieve them during Management on Duty shifts
- Ensured store standards and processes are consistently maintained
- Modeled effective Management on Duty behaviors to maximize staff performance and productivity
- Demonstrated exemplary personal customer service and selling skills
- Contributed to the achievement of all store financial, revenue, and expense targets
- Facilitated job training
Candidate Info
years in workforce
years at this job
Forensics / Intelligence Methods
Logistics Specialist
Assistant Retail Manager
Managed 6 retail stores generating $15 million combined annual sales.
- Achieved 8% average annual revenue growth over 2 consecutive years.
- Managed, mentored and coached over 60 employees.
- Ordered store inventory, changed floor plans, stocked warehouse, greeted customers and resolved customer complaints.
- Extensive warehouse background in retail operations and supply inventory.
- Worked as the quality inspector for daily shipments to warehouse.
- Identified and inspected every item that was inventoried in the warehouse for inadequacies.
Candidate Info
years in workforce
year at this job
Fashion Merchandising
Assistant Retail Manager
Inspire and coach sales staff in proven sales techniques.
- Consistently ranked in top 1% of all company sales performers.
- Responsible for maintaining store appearance, merchandising, and daily financial transactions.
- Supervised employees while demonstrating excellent customer service skills resulting in increased daily sales.
- Recognized for creating strong customer relations and business relations with stylists.
- Maintained a positive and professional stature while working with customers, employees and senior managers.
Candidate Info
years in workforce
years at this job
High School Diploma
Business Management
Assistant Retail Manager, Aria Resort
Manage 20+ employees while maintaining oversight responsibility of 4 ladies high-end fashion stores
- Opened property and helped establish policies and procedures to create a functional business operation
- Fiscally responsible for $1 million operating budget and $400,000 monthly gross revenue
- Liaison with Buyers, Vendors, Inventory Control, Loss Prevention, Accounting, and Distribution Center
- Motivate staff by creating an environment of high employee morale and exceptional customer service standards
- Analyze and prepare Productivity, Profit and Loss, Vendor Sales Analysis, and customer traffic reports
- Benchmark multiple [company name] properties to implement action plans resulting in increased revenues of 30%
Candidate Info
years in workforce
years at this job
Human Resources Management
Business Administration
Assistant Retail Manager
Supported store manager with scheduling, training, store operations and reporting
- Conducted second round interviews with prospective sales associates
- Managed Point-of-Sale process including end of day cash balancing
- Coached sales staff on new products, programs, and processes
- Maintained confidentiality with personnel information and resolved workplace conflicts
- Customer Service Award: 2000 and 2002
Candidate Info
years in workforce
months at this job
Business Management
Assistant Retail Manager
- Managed diverse personnel of 12 employees working at 3 locations in a foreign country
- Trained, mentored, and evaluated new and seasoned personnel on effective work cultures, sales tactics, expectations, and performance by utilizing human capital management strategies
- Amplified sales goals each month to increase performance standards
- Tracked inventory, controlled loss and documented trends, performance, and transfers between stores
- Continuously increased and expanded general duties to fit rapidly expanding locations
Candidate Info
years in workforce
years at this job
History / Political Science
Assistant Retail Manager
Directed and coordinated activities of subordinate managerial personnel
- Increased overall sales by 19% each quarter
- Delegated work responsibilities among office personnel
- Implemented policies for departmental operations, customer personnel and community relations
- Supervised newly employees, scheduled work hours and resolved conflicts
Candidate Info
years in workforce
years at this job
Marketing
Assistant Retail Manager
Planned and prepared work schedules, assigning employees to specific tasks.
- Coordinated sales promotion activities.
- Trained all new employees in all facets of the business from opening to closing.
- Supervised up to six employees, scheduled work hours, and resolved conflicts.
- Answered customer complaints and inquiries.
- Interviewed, hired and trained employees.
Candidate Info
years in workforce
year at this job
Business
Television, Film And Radio
Assistant Retail Manager, MAC
- Developed a staff of 15 to achieve goals and a high AUS .
- Personally achieved the highest sales and AUS achievement at counter, for several months while there.
- Highest Nordstrom accounts opened in department for the month of November 2005.
- Motivated the team to achieve 100% counter participation in opening Nordstrom, credit accounts.
- Highly respected makeup artist, and sales associate
- Organized hands-on seminars for the counter. Planned how to book seats to the class, incentives and contests, visuals and set up for the event, and how the actual event was planned out with our MAC trainers facilitating the actual class. Reinventing the "auction style" selling technique, throughout the class contributed to our successful events
Candidate Info
years in workforce
years at this job
Medical Assistant
Assistant Retail Manager
- Managed store operations, including 6 employees.
- Prepared bookkeeping, reconciled cash and credit card payments, and completed nightly bank deposits.
- Conducted merchandise inventory weekly.
- Inspected merchandise shipments for quality and accuracy.
- Prepared weekly and monthly reports for production and inventory.
- Facilitated training to all new employees.
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Assistant Retail Manager Resume Success Stories
Assistant Retail Manager Duties and Responsibilities
Providing support to the Store Manager involves several duties and responsibilities. After analyzing a sample of Assistant Retail Manager job descriptions, we came up with the following list of the most important Assistant Retail Manager duties and responsibilities.
Hire, Train and Manage Store Staff Assistant Retail Managers wear many hats. One of those hats is human resources. They are responsible for conducting interviews with prospective employees and hiring those who are the best fit. They are also responsible for training new employees on sales strategies and company visual standards.
Ensure Product on Floor Meets Company Visual Standard It is the job of the Assistant Retail Manager to make sure the product on the store floor meets company visual standards. This involves managing sales employees to close the store to standard on a nightly basis.
Provide Customer Service The best way to get sales associates to provide good customer service is to lead from the front. It is the Assistant Retail Manager that sets the standard of customer service by consistently going above and beyond customer expectations.
Manage Store Inventory Assistant Retail Managers work with the stock manager to ensure the store inventory is maintained to company standard. This involves making sure all product areas on the floor are filled and merchandised properly.
Assistant Retail Manager Skills
The role of Assistant Retail Manager is one that takes mostly soft skills. Assistant Retail Managers have to be good at evaluating talent and motivating workers to put in their best work each day. This requires an upbeat attitude and a true passion for the brand. Assistant Retail Managers also have to be able to sell. They can't successfully train new hires on how to sell if they can't sell themselves. Another trait they must have is the ability to multitask. The retail environment can get hectic, especially during the holiday season. Strong attention to detail is also required to keep the sales floor up to visual standard. In addition to these traits, the following skills are needed to gain employment as an Assistant Retail Manager.- Evaluating and hiring sales associates based on company criteria
- Training and developing sales associates using proprietary sales strategies
- Maintaining visual and service standards by delegating tasks to sales associates
- Defusing customer complaints through the use of conflict resolution skills
- Working with stock team to keep sales floor stocked with merchandise
Assistant Retail Manager Education and Training
Educational requirements for Assistant Retail Managers vary by industry. In some industries, it is possible to start as an entry-level sales associate and work your way up to an Assistant Retail Manager position without any college education. Other industries prefer candidates with at least an Associate's degree in Business or Retail Management. Most training for this position comes on the job.
Assistant Retail Manager Salary
According to the Bureau of Labor Statistics, the national median salary for First-Line Supervisors of Retail Workers, which includes Assistant Managers, is $39,040. Those in the bottom 10 percent make below $24,530, while those in the top 10 percent make above $66,430.
Assistant Retail Manager Resources
Check out the following list of resources if you think a career in retail management is for you.
National Retail Federation - The National Retail Federation is the biggest trade organization for retail professionals worldwide. They understand the role retail jobs play in powering the economy and are dedicated to the professional development of their members.
Retail Industry Leaders Association - This is an excellent professional organization for those who work in retail at the management level, and who take their role as leader seriously.
Business News Daily - Business News Daily is updated daily with the latest news and hottest topics related to running a business, which includes managing and motivating employees.
Insider Trends - Insider Trends is another retail management blog updated daily with the latest management trends and techniques.
