Assistant Retail Manager Resume Examples

Assistant Retail Manager

Oversaw 30 employees and three different food retail operations inside Lankenau Medical Center

• Created spreadsheets to track and analyze sales ($3M annually) and customer trends
• Planned and advertised events for 2500+ hospital employees, including creating menus and setting prices
• Trained and coached staff daily on customer service skills
• Controlled and edited POS system to increase speed of transaction and accuracy of menu item reporting

Assistant Retail Manager

Received payment in excess of $5,000 by cash, check, credit cards and automatic debits daily.

• Greeted 300+ customers and issued receipts, refunds, credits and change daily.
• Counted money in cash drawers at beginning of shift ensuring correct amounts.
• Maintained clean and orderly checkout areas and resolved customer complaints.
• Re-stocked condiments and dry products (cups, napkins and utensils).
• Managed store inventory valued in excess of $75,000 and contracted with over 15 vendors.
• Ensured all station equipment was maintained and facility up kept according to corporate guidelines.

Assistant Retail Manager

Communicated and implemented company operational guidelines, standards and policies to the support team

• Maintained inventory, including count verification, reordering and organization
• Promoted sales of products and services
• Developed, coached and managed team to achieve performance objectives
• Efficiently performed daily activities such as, cash reconciliations, store opening and closing procedures
• Assisted customers in selecting merchandise, answering questions and quickly resolving concerns

Assistant Retail Manager

Sets and prioritized daily store business goals with HOS and leads team to achieve them during Management on Duty shifts

• Ensured store standards and processes are consistently maintained
• Modeled effective Management on Duty behaviors to maximize staff performance and productivity
• Demonstrated exemplary personal customer service and selling skills
• Contributed to the achievement of all store financial, revenue, and expense targets
• Facilitated job training

Assistant Retail Manager

Managed 6 retail stores generating $15 million combined annual sales.

• Achieved 8% average annual revenue growth over 2 consecutive years.
• Managed, mentored and coached over 60 employees.
• Ordered store inventory, changed floor plans, stocked warehouse, greeted customers and resolved customer complaints.
• Extensive warehouse background in retail operations and supply inventory.
• Worked as the quality inspector for daily shipments to warehouse.
• Identified and inspected every item that was inventoried in the warehouse for inadequacies.

Assistant Retail Manager

Inspire and coach sales staff in proven sales techniques.

• Consistently ranked in top 1% of all company sales performers.
• Responsible for maintaining store appearance, merchandising, and daily financial transactions.
• Supervised employees while demonstrating excellent customer service skills resulting in increased daily sales.
• Recognized for creating strong customer relations and business relations with stylists.
• Maintained a positive and professional stature while working with customers, employees and senior managers.

Assistant Retail Manager, Aria Resort

Manage 20+ employees while maintaining oversight responsibility of 4 ladies high-end fashion stores

• Opened property and helped establish policies and procedures to create a functional business operation
• Fiscally responsible for $1 million operating budget and $400,000 monthly gross revenue
• Liaison with Buyers, Vendors, Inventory Control, Loss Prevention, Accounting, and Distribution Center
• Motivate staff by creating an environment of high employee morale and exceptional customer service standards
• Analyze and prepare Productivity, Profit and Loss, Vendor Sales Analysis, and customer traffic reports
• Benchmark multiple [company name] properties to implement action plans resulting in increased revenues of 30%

Assistant Retail Manager

Supported store manager with scheduling, training, store operations and reporting

• Conducted second round interviews with prospective sales associates
• Managed Point-of-Sale process including end of day cash balancing
• Coached sales staff on new products, programs, and processes
• Maintained confidentiality with personnel information and resolved workplace conflicts
• Customer Service Award: 2000 and 2002

Assistant Retail Manager

• Managed diverse personnel of 12 employees working at 3 locations in a foreign country
• Trained, mentored, and evaluated new and seasoned personnel on effective work cultures, sales tactics, expectations, and performance by utilizing human capital management strategies
• Amplified sales goals each month to increase performance standards
• Tracked inventory, controlled loss and documented trends, performance, and transfers between stores
• Continuously increased and expanded general duties to fit rapidly expanding locations

Assistant Retail Manager

Directed and coordinated activities of subordinate managerial personnel

• Increased overall sales by 19% each quarter
• Delegated work responsibilities among office personnel
• Implemented policies for departmental operations, customer personnel and community relations
• Supervised newly employees, scheduled work hours and resolved conflicts