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Candidate Info
9
years in workforce
6
years at this job
HS
High School Diploma
C
Certificate
Patient Liaison
- Reinforced and upheld patient confidentiality as required by HIPAA and hospital regulations
- Greeted and assisted patients, visitors, physicians and medical staff in locating specific departments
- Ensured seamless flow of work on a busy hospital
Candidate Info
6
years in workforce
6
months at this job
BA
Healthcare Management
Office Administrator/ Patient Liaison
Procured authorization of patient's insurance benefits and coverage
- Schedule patients into DAQ billing system and collected co-payments
- Assisted therapist and management with necessary paperwork
- Submit authorizations request to Orthonet and Optumhealth for visit approval
- Provide customer service to patients regarding general and or billing questions
- Prepared rooms for Patients session
- Heavy patient data entry
- Stock supply room with clean lining, and treatment equipment
Candidate Info
10
years in workforce
2
years at this job
BA
Health Management
MA
Management
Patient Liaison
- Scheduling of staff conferences, representative meetings
- Running financial reports and presenting to staff
- Handling schedules of 3 different providers
- Entering patient data in patient chart and keeping confidentiality
- Answering phones, scheduling appointments and explaining procedures
- Handling patient accounts and obtaining insurance benefit breakdowns
Candidate Info
13
years in workforce
5
years at this job
Patient Advocate/patient Liaison
Responsible for acting as a liaison between the patient and the prosthetist.
- Insures that all proper prescriptions and documentations are obtained prior to the scheduling of patients.
- Keeping peer mentors informed of the statuses of the patients (for ex: if patients move facilities or when the prosthetist begins the patient's process).
- Keeping the Sales Representatives informed of customer account activities.
- Informs Sales Representatives of any issues with facilities or patients referred by doctors.
- Enters codes to generate prescriptions.
- Informs the insurance department of patient insurance that requires authorization.
Candidate Info
6
years in workforce
2
years at this job
Patient Liaison
- Inbound and outbound calls to verify insurance authorization.
- Creating Clinical and revised orders for specific medical procedures.
- Appointment scheduling with patients, doctors, and clinics.
- Constant communication with patients, doctors, PA's or NP and insurance companies.
Candidate Info
8
years in workforce
2
years at this job
BA
Communications
Executive Assistant/ Patient Liaison
- Ordered supplies for the office.
- Prepared and organized events for the employees.
- Rebranded the company.
- Managed agenda of owner.
- Registered and participated on various chambers of commerce and health organizations.
- Visit current patients to hospitals. Ensure that they were happy with the services received by their HHA to their homes.
- Visit physicians' offices.
- Organized health screenings at adult day care and health expos.
Candidate Info
4
years in workforce
1
year at this job
Biological Sciences
Patient Liaison
- Verified Health Insurance
- New Patient Advocate
- Checked in Patients
- Complied with Monthly reports
- Accurately logged all new patient arrivals
- Scheduled patient appointments daily
Candidate Info
24
years in workforce
17
years at this job
HS
High School Diploma
Office and Patient Liaison
- Greet patients upon arrival to area.
- Daily Preparation of radiological equipment
- Confirm patient demographic and insurance information.
- Place calls to referring physicians' offices regarding prior-authorization and referrals.
- Schedule patients for all diagnostic modalities including MRI, CT, US, X rays and 3D mammography.
- Train new employees.
- Collect and balance all payments.
- Perform day-to-day administrative duties and general office tasks.
Candidate Info
14
years in workforce
4
years at this job
BA
Business Administration
MS
Healthcare Management
Patient Liaison Representative
- Provide leadership for the development and implementation of projects focused on the patient experience.
- Initiate communication with patients, families, leaders, and staff members to gather feedback on experiences at Cooper Hospital.
- Monitor patient experience data and collaborate with departmental leaders on actionable improvement plans and evaluates success of initiatives, modifying efforts as indicated.
- Responsible for researching and communicating best practices that are consistent with the hospital's strategic plan for patient experience.
- Responsible for oversight of monthly patient experience review sessions and communication of HCAHPS & Press Ganey results.
- Perform daily rounds to ensure that patient and family needs are being addressed in a timely manner by proactively offering assistance.
- Serves as patient advocate and intermediary between family, patient, and the health care team.
- Perform the task of identifying special communication and cultural needs of patients and takes appropriate action to meet those needs.
- Manage patient complaints to provide complete follow up to patient complaints and inquiries. Developed a streamline approach to dealing with patient complaints and concerns which involves listening, initiating a plan of action, follow through, keeping patients well informed, providing closure to patients concerns, and properly documenting each case as per the criteria of the Grievance Policy and Procedures.
- Serve as an expert practitioner and mentor for the hospital service recovery program (L.A.S.S.O)
Candidate Info
3
years in workforce
5
months at this job
Psychology
Patient Liaison
- Be a resource for patients
- Visit patients in their homes in order to ensure a safe environment
- Provide supplies, fill out paperwork, fulfill patients' needs
Candidate Info
10
years in workforce
2
years at this job
Patient Liaison
- Patient Liaison, [company name]
- Welcome patients in a professional manner
- Answer phones efficiently
- Schedule appointments, patient check-in and check-out
- Close out for the day
- Balance out transactions and sum up payments
- Verify medical authorizations and insurances
- Handle any urgent matters for doctor
Candidate Info
8
years in workforce
3
years at this job
AS
Arts
BS
Bachelor of Science
Patient Liaison/surgical Coordinator
- Present weekly and monthly reports to management in effort to increase practice revenue
- Manage online inquiries in a timely manner, and converted inquiries to patients.
- Implementing marketing and outreach programs through social media and follow up contact.
- Obtain medical clearances and/or necessary exams prior to surgical procedures.
- Meet patients and discuss fees and costs. Ensure patients are well-educated on procedure details.
- Obtain financing for patients based on their specific needs.
- Schedule surgery at the different ambulatory surgery centers and/or hospitals.
- Provide details on facial fillers, Botox and Obagi skin care products
- Assist out-of-town patients with coordinating their trip and stay.
Candidate Info
11
years in workforce
7
months at this job
Criminal Justice
Receptionist/patient Liaison
- Determine patient eligibility for insurance coverage
- Conduct pre-certification insurance screening for surgical procedures
- Data entry of patient and office files
- Schedule patient appointments
- Assist office medical billers
- Versed in medical billing terminology
- Assist in scheduling patients for surgical procedures
- Fax patient medical records
- Handle patient payments
