Patient Liaison Resume Examples

Patient Liaison

• Reinforced and upheld patient confidentiality as required by HIPAA and hospital regulations
• Greeted and assisted patients, visitors, physicians and medical staff in locating specific departments
• Ensured seamless flow of work on a busy hospital

Office Administrator/ Patient Liaison

Procured authorization of patient's insurance benefits and coverage

• Schedule patients into DAQ billing system and collected co-payments
• Assisted therapist and management with necessary paperwork
• Submit authorizations request to Orthonet and Optumhealth for visit approval
• Provide customer service to patients regarding general and or billing questions
• Prepared rooms for Patients session
• Heavy patient data entry
• Stock supply room with clean lining, and treatment equipment

Patient Liaison

• Scheduling of staff conferences, representative meetings
• Running financial reports and presenting to staff
• Handling schedules of 3 different providers
• Entering patient data in patient chart and keeping confidentiality
• Answering phones, scheduling appointments and explaining procedures
• Handling patient accounts and obtaining insurance benefit breakdowns

Patient Advocate/patient Liaison

Responsible for acting as a liaison between the patient and the prosthetist.

• Insures that all proper prescriptions and documentations are obtained prior to the scheduling of patients.
• Keeping peer mentors informed of the statuses of the patients (for ex: if patients move facilities or when the prosthetist begins the patient's process).
• Keeping the Sales Representatives informed of customer account activities.
• Informs Sales Representatives of any issues with facilities or patients referred by doctors.
• Enters codes to generate prescriptions.
• Informs the insurance department of patient insurance that requires authorization.

Patient Liaison

• Inbound and outbound calls to verify insurance authorization.
• Creating Clinical and revised orders for specific medical procedures.
• Appointment scheduling with patients, doctors, and clinics.
• Constant communication with patients, doctors, PA's or NP and insurance companies.

Executive Assistant/ Patient Liaison

• Ordered supplies for the office.
• Prepared and organized events for the employees.
• Rebranded the company.
• Managed agenda of owner.
• Registered and participated on various chambers of commerce and health organizations.
• Visit current patients to hospitals. Ensure that they were happy with the services received by their HHA to their homes.
• Visit physicians' offices.
• Organized health screenings at adult day care and health expos.

Patient Liaison

• Verified Health Insurance
• New Patient Advocate
• Checked in Patients
• Complied with Monthly reports
• Accurately logged all new patient arrivals
• Scheduled patient appointments daily

Office and Patient Liaison

• Greet patients upon arrival to area.
• Daily Preparation of radiological equipment
• Confirm patient demographic and insurance information.
• Place calls to referring physicians' offices regarding prior-authorization and referrals.
• Schedule patients for all diagnostic modalities including MRI, CT, US, X rays and 3D mammography.
• Train new employees.
• Collect and balance all payments.
• Perform day-to-day administrative duties and general office tasks.

Patient Liaison Representative

• Provide leadership for the development and implementation of projects focused on the patient experience.
• Initiate communication with patients, families, leaders, and staff members to gather feedback on experiences at Cooper Hospital.
• Monitor patient experience data and collaborate with departmental leaders on actionable improvement plans and evaluates success of initiatives, modifying efforts as indicated.
• Responsible for researching and communicating best practices that are consistent with the hospital's strategic plan for patient experience.
• Responsible for oversight of monthly patient experience review sessions and communication of HCAHPS & Press Ganey results.
• Perform daily rounds to ensure that patient and family needs are being addressed in a timely manner by proactively offering assistance.
• Serves as patient advocate and intermediary between family, patient, and the health care team.
• Perform the task of identifying special communication and cultural needs of patients and takes appropriate action to meet those needs.
• Manage patient complaints to provide complete follow up to patient complaints and inquiries. Developed a streamline approach to dealing with patient complaints and concerns which involves listening, initiating a plan of action, follow through, keeping patients well informed, providing closure to patients concerns, and properly documenting each case as per the criteria of the Grievance Policy and Procedures.
• Serve as an expert practitioner and mentor for the hospital service recovery program (L.A.S.S.O)

Patient Liaison

• Be a resource for patients
• Visit patients in their homes in order to ensure a safe environment
• Provide supplies, fill out paperwork, fulfill patients' needs