Principal responsibilities include verifying incoming single vision and multifocal lens orders for accuracy and completeness; manage ophthalmic and sunglass collections ensuring frame boards are current containing various styles, meet with frame representatives to order and adjust stock; assist patient with frame selection, discuss single vision or multifocal lens options and available treatments, take personalized lens measurements, submit lens orders through appropriate website or by phone; adjust and repair patients frames as needed, create promotional materials to post in office and on social media, maintain frame database and filing system, oversee ordering of frame parts and lab supplies.
- Verify insurance coverage, retrieve authorizations, and explain coverage of benefits
- Maintain electronic records and update patient history
- Assist with patient check-in, check-out, and scheduling appointments
- Promptly respond to appointment requests submitted through company website
- Process patient payments