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0-5 years of experience
- Under minimal supervision, installed, maintained, repaired and inspected high speed internet, networking, and video service for residential clients to conform to quality, security and safety control guidelines set by, OSHA, FCC and Company’s quality control department.
- Utilized volt-OHM meters, signal level meters and spectrum analyzers to analyze and troubleshoot technical problems.
- Provided customer with safety briefing regarding cable networking service precautions and product specification.
- Trained over 20 Advanced Broadband Installers, and frequently assisted supervisor on special projects, provided technical support to all Installers within the division.
0-5 years of experience
- Leverage customer relationship skills while performing the installation of Cable Television, Internet, and Telephone Services with a focus on Quality and Customer Satisfaction.
- Participate in Residential and Business Customer Acquisition by consulting with potential customers and new account holders to understand their needs and translate those into technology products and services, upselling accounts by proactively demonstrating the benefits and features of products and services that augment the customer’s original order.
- Troubleshoot all cable services, with knowledge of several goods and features, such as Trunk, Feeder, Fiber, Nodes, Amplifiers, Line Extenders, and Power Supplies.
- Provide exceptional client service, achieving a 100% satisfaction rating.
- Respond to client requests in a timely fashion, meeting deadlines for installation scheduling.
- Maintain impeccable personal standards that make the client feel comfortable and demonstrate professionalism.
- Develop a personal rapport with clients that reinforces their decision to use the brand and develop referrals.
10+ years of experience
Install, repair, and maintain voice and data circuits over copper and fiber optic networks
- Install, repair, and maintain residential/small business broadband products (HSI, IPTV, Fiber to the Premises)
- Install and configure residential/small business networking equipment (modems, routers, switches, network cabling, wireless devices)
- Provide advise, support, and assistance to team members and end users
0-5 years of experience
- Install and troubleshoot all aspects of video telephone and high speed internet service
- Maintain and keep track of all necessary tools and equipment as well as company vehicle
- Continue to learn and adapt to an ever changing work environment
- Able to improve my skills and promote from an entry level installer to a Senior Broadband Technician in a short time
- Built rapport with customers and have been requested by name
- Able to fix problems in both a residential and commercial environment
- Maintain top scores among coworkers based on monthly reports
0-5 years of experience
- Activate build and troubleshoot high-speed data cable and telephone systems
- Install cabling for data cable television and telephone
- Find and repair problems in cabling and hardware systems
- Work with customer to plan system integration into home
- Work with customer to troubleshoot problems in system
0-5 years of experience
- Knowledge of transmission, broadcasting, switching and operation of telecommunication systems
- Proficiency with circuit boards and processors
- Effective and appropriate communication when dealing with other departmental personnel and customer
- Proficient installation of drops, outlets, converters, cable modems, digital terminals and other cable system
- Collaboratively worked with clients, team members, implementation consultants, and other resources to achieve
10+ years of experience
- Installation, Troubleshooting and Repair of Television, High Speed Internet, and Digital Phone Services
- Resolution of Customer Complaints, Develop Creative Solutions to Customer Problems
- Educate Customers on Charter Services, Ensuring Customer Understanding of Technical Concepts
- Maintenance and Inspection of Lines to Ensure Optimal Transmission Characteristics
- Safe Use of Extension Ladders and Pole Climbing Equipment
6-10 years of experience
- Installing Cable, phone and internet for Commercial Business.
- Perform Service calls. Run coax, cat 3 and cat5 outlets.
- Assist with troubleshooting with customer CPE
- Splice and install fiber
0-5 years of experience
- I installed [company name] internet, voice, and cable service.
- I repaired/serviced [company name] services for residential and commercial customers.
- Excellent time management skills.
- Met and exceeded Quality Control.
- Performed quality control at every job.
- Performed job under little to no supervision.
- Experience with customer education in person and over the phone.
- Experience with all weather conditions.
- Responsible for company issued vehicle and equipment.
- Excellent communication skills.
0-5 years of experience
- Proficient in fiber splicing and termination
- Skilled use of light meters and OTDR tools
- Knowledge of commercial application of Wave services
- AdTran installation in Wave fiber locations
- Hosted Voice Certified (IP voice)
- Certified Field Technician Trainer
- Proficient in Cisco switch programming for Wave G internet
- Commercial installation for fiber/coax/cat6
- NCTI Installer certificate with Honors
0-5 years of experience
- Map broadband circuits across the XO network
- Troubleshoot downed and problematic circuits
- Built/Test circuits through all XO transport equipment
6-10 years of experience
- Perform basic to advanced troubleshooting and repair for services from tap to Customer Premise Equipment (CPE) primarily for residential customers, and occasionally for commercial customers
- Maintain accurate records including inputting multi-repeat jobs on the coin site, accurately recording 2 self TQA”s per day, record accurate comments on work orders to inform next technician if needed, track all equipment installed or removed from a house on manifest sheet.
- Assist in providing mentoring to Broadband Apprentice and Broadband Installer technicians
0-5 years of experience
Trouble Shooting cable, internet and phone services.
- Installation of cable, internet, and phone services.
- Customer service
- Train new employees
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Broadband Technician
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
