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Broadband Technician Resume Samples
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Candidate Info
4
years in workforce
11
months at this job
HS
High School Diploma
BS
Aeronautics
Broadband Technician
- Under minimal supervision, installed, maintained, repaired and inspected high speed internet, networking, and video service for residential clients to conform to quality, security and safety control guidelines set by, OSHA, FCC and Company’s quality control department.
- Utilized volt-OHM meters, signal level meters and spectrum analyzers to analyze and troubleshoot technical problems.
- Provided customer with safety briefing regarding cable networking service precautions and product specification.
- Trained over 20 Advanced Broadband Installers, and frequently assisted supervisor on special projects, provided technical support to all Installers within the division.
Candidate Info
15
years in workforce
5
years at this job
BA
Science Business Administration
Broadband Technician IV
- Leverage customer relationship skills while performing the installation of Cable Television, Internet, and Telephone Services with a focus on Quality and Customer Satisfaction.
- Participate in Residential and Business Customer Acquisition by consulting with potential customers and new account holders to understand their needs and translate those into technology products and services, upselling accounts by proactively demonstrating the benefits and features of products and services that augment the customer's original order.
- Troubleshoot all cable services, with knowledge of several goods and features, such as Trunk, Feeder, Fiber, Nodes, Amplifiers, Line Extenders, and Power Supplies.
- Provide exceptional client service, achieving a 100% satisfaction rating.
- Respond to client requests in a timely fashion, meeting deadlines for installation scheduling.
- Maintain impeccable personal standards that make the client feel comfortable and demonstrate professionalism.
- Develop a personal rapport with clients that reinforces their decision to use the brand and develop referrals.
Candidate Info
33
years in workforce
17
years at this job
AS
Electronic Technology Systems
Broadband Technician
Install, repair, and maintain voice and data circuits over copper and fiber optic networks
- Install, repair, and maintain residential/small business broadband products (HSI, IPTV, Fiber to the Premises)
- Install and configure residential/small business networking equipment (modems, routers, switches, network cabling, wireless devices)
- Provide advise, support, and assistance to team members and end users
Candidate Info
9
years in workforce
3
years at this job
Architectural Engineering
Senior Broadband Technician
- Install and troubleshoot all aspects of video telephone and high speed internet service
- Maintain and keep track of all necessary tools and equipment as well as company vehicle
- Continue to learn and adapt to an ever changing work environment
- Able to improve my skills and promote from an entry level installer to a Senior Broadband Technician in a short time
- Built rapport with customers and have been requested by name
- Able to fix problems in both a residential and commercial environment
- Maintain top scores among coworkers based on monthly reports
Candidate Info
18
years in workforce
2
years at this job
Broadband Technician
- Activate build and troubleshoot high-speed data cable and telephone systems
- Install cabling for data cable television and telephone
- Find and repair problems in cabling and hardware systems
- Work with customer to plan system integration into home
- Work with customer to troubleshoot problems in system
Candidate Info
11
years in workforce
2
years at this job
HS
High School Diploma
Culinary Arts
Broadband Technician/staller
- Knowledge of transmission, broadcasting, switching and operation of telecommunication systems
- Proficiency with circuit boards and processors
- Effective and appropriate communication when dealing with other departmental personnel and customer
- Proficient installation of drops, outlets, converters, cable modems, digital terminals and other cable system
- Collaboratively worked with clients, team members, implementation consultants, and other resources to achieve
Candidate Info
21
years in workforce
15
years at this job
AA
Business / Marketing
Broadband Technician III
- Installation, Troubleshooting and Repair of Television, High Speed Internet, and Digital Phone Services
- Resolution of Customer Complaints, Develop Creative Solutions to Customer Problems
- Educate Customers on Charter Services, Ensuring Customer Understanding of Technical Concepts
- Maintenance and Inspection of Lines to Ensure Optimal Transmission Characteristics
- Safe Use of Extension Ladders and Pole Climbing Equipment
Candidate Info
14
years in workforce
7
years at this job
Broadband Technician III
- Installing Cable, phone and internet for Commercial Business.
- Perform Service calls. Run coax, cat 3 and cat5 outlets.
- Assist with troubleshooting with customer CPE
- Splice and install fiber
Candidate Info
4
years in workforce
2
years at this job
Broadband Technician
- I installed [company name] internet, voice, and cable service.
- I repaired/serviced [company name] services for residential and commercial customers.
- Excellent time management skills.
- Met and exceeded Quality Control.
- Performed quality control at every job.
- Performed job under little to no supervision.
- Experience with customer education in person and over the phone.
- Experience with all weather conditions.
- Responsible for company issued vehicle and equipment.
- Excellent communication skills.
Candidate Info
11
years in workforce
3
years at this job
BS
Civil Engineering
Civil Engineering
Broadband Technician III
- Proficient in fiber splicing and termination
- Skilled use of light meters and OTDR tools
- Knowledge of commercial application of Wave services
- AdTran installation in Wave fiber locations
- Hosted Voice Certified (IP voice)
- Certified Field Technician Trainer
- Proficient in Cisco switch programming for Wave G internet
- Commercial installation for fiber/coax/cat6
- NCTI Installer certificate with Honors
Candidate Info
6
years in workforce
4
years at this job
BS
Technical Management-networking And Communications
MBA
Networking And Communications Management
Broadband Technician I
- Map broadband circuits across the XO network
- Troubleshoot downed and problematic circuits
- Built/Test circuits through all XO transport equipment
Candidate Info
8
years in workforce
7
years at this job
Computer Programming And Information Technology
Senior Broadband Technician
- Perform basic to advanced troubleshooting and repair for services from tap to Customer Premise Equipment (CPE) primarily for residential customers, and occasionally for commercial customers
- Maintain accurate records including inputting multi-repeat jobs on the coin site, accurately recording 2 self TQA"s per day, record accurate comments on work orders to inform next technician if needed, track all equipment installed or removed from a house on manifest sheet.
- Assist in providing mentoring to Broadband Apprentice and Broadband Installer technicians
Candidate Info
9
years in workforce
3
years at this job
Broadband Technician Sr
Trouble Shooting cable, internet and phone services.
- Installation of cable, internet, and phone services.
- Customer service
- Train new employees
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