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Collection Specialist Resume Samples
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Candidate Info
years in workforce
years at this job
Accounting
Collection Specialist
Increased collection rate from 12 percent to 87 percent during the first six months of employment.
- Developed spreadsheets detailing account summaries of program participants.
- Created matrices for management reflecting quarterly collections of activity.
- Streamlined mailing process allowing for efficient and accurate delivery of notices resulting in time and cost savings.
- Reorganized existing file system allowing for efficient retrieval and distribution of documents as requested by auditors and personnel.
- Counseled program participants with delinquent accounts to ensure continuation of services.
- Generated cautionary notices to participants regarding overdue accounts.
- Responsible for advising child-care provider about cessation of services when necessary.
Candidate Info
years in workforce
years at this job
Accounting Course
Collection Specialist
Performed collection activities with the company's staffing agencies via phone, email, letters
- Communicated with associated branches to resolve incorrect invoices
- Researched and corrected erroneous payment postings
- Initiated and scheduled branch review meetings to identify problem accounts
- Reconciled problem accounts to ensure billing accuracy
- Utilized internal financial database to record activities, provide accurate account status to clients
- Distributed cash receipt reports for each business unit to all Finance heads of each staffing agency on a daily basis
Candidate Info
years in workforce
years at this job
Commerce
Premium Collection Specialist
Maintained account receivable records for assigned brokers or producers accounts
- Aggressively collected premiums from brokers and policy holders, processed cancellation of insurance policies for no-payment
- Successfully interacted with brokers, underwriters and customer service regarding money issues of the policy, disputed premium and commission discrepancies
- Processed payments or cash application to Account Receivable Ledge ensuring payments are credited or posted properly
- Prepared accounts for direct collection to independent collection agencies or to legal collection department for further pursuit
- Conducted audit research, reconciled aging and problem accounts receivable and recommended appropriate actions to be taken
- Assisted in developing and implementing systematic billing for various clients.
Candidate Info
years in workforce
year at this job
Collection Specialist
Negotiated all customer service/collection billing issues on accounts.
- Managed over 400 inbound and outbound calls per day.
- Handles all escalated customer services issues regarding pass collection action.
- Assessed delinquent accounts for possible collections actions.
- Performed audit of accounts.
- Provided exceptional customer services to all clients.
- Demonstrated ability to maintain composure and work effectively in a fast environment while preserving strict confidentiality.
Candidate Info
years in workforce
years at this job
Rehabilitative Science
Collection Specialist
Collected past due accounts for fortune 100 to fortune 500 companies.
- Resolved two companies DSO in less than three months.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Supported managers in training of new staff.
Candidate Info
years in workforce
years at this job
Behavioral Psychology
Collection Specialist
Responsible for follow-up and collection of receivables
- Resolved complex customer issues while negotiating immediate or extended payment arrangements
- Instructed skip tracing techniques on customers utilizing credit bureaus, DMV, and other resources
- Conducted side by side account reviews to monitor the agents call flow
- Trained and coached staff to meet specified objectives and collection goals.
Candidate Info
years in workforce
years at this job
Associate of Science
Data Collection Specialist
- Trained all drivers to use Automated Collection System
- Selected to remain in a department that reduced work force from 135 to 14 personnel using automated meter reading system
- Seven years experience as a meter reader using the handheld reading device
- Operated and maintained vehicle assigned with position without any accidents or damage to company or customer's property
- Successfully completed all training and classes relevant to the position
Candidate Info
years in workforce
years at this job
Technical Management
Business
Accounting And Business Management
Collection Specialist
Worked closely with Credit Manager in maintaining and updating customer credit limits.
- Responsible for collection of past-due receivables for 150+ hospitals and healthcare systems.
- Consistently met or exceeded quarterly and annual collection objectives.
- Solved customer account issues through verbal and written communication with sales, inventory and accounting departments.
Candidate Info
years in workforce
years at this job
Collection Specialist
Performed a variety of task to effectively manage 250 accounts for customers to maintain collection percentages.
- Secured payments for assigned delinquent accounts by locating and notifying customers of their repayment schedules through contacts with the customers by telephone, field personnel or other means.
- Took incoming calls from customers and answered questions regarding their account.
- Negotiated and documented collection communications with the customer.
- Referred 100% of Bad Debt accounts for final collection within required 180 days.
- Placed delinquent accounts on COD per company procedures on the 2nd working day of of the month.
- Removed accounts that were paid in full from COD status on a daily basis.
- Called field personnel daily on deviations for the COD procedures.
- Initiated research request forms related to customer accounts for resolution.
- Provided quality, professional and prompt customer service to all internal and external customers.
- Maintained effective work related communications with all team members.
Candidate Info
years in workforce
year at this job
Travel And Tourism
Collection Specialist
Responsible for being on the phone with customers to assure that payments came in a timely fashion.
- Made an average of 35-40 calls per day.
- Dealt with the Account Executives to insure that the customer's issues were resolved.
- Provided customers with proper documents such as statements, invoice copies, payment vouchers, lean weavers, signed proposals, service tickets and service reports in order to process payments.
- Managed and prepared special billing for the Board of Education.
- Processed the online billing for the account Greater Southwest.
- Accountable for keeping the DSO numbers down.
- Updated system with customer contact information.
Candidate Info
years in workforce
years at this job
Business Management
Collection Specialist
Surpassed monthly departmental collections goals - top ten of department
- Utilized excellent collection skills with disciplined and professional behavior
- Managed 600+ files with total portfolio of over $3 million
- Evaluated claims to set up payment plans, insurance claims and cash payments
- Handled incoming calls and emails from customers, insurance companies, and credit card companies
Candidate Info
years in workforce
years at this job
Information Technology
Collection Specialist
Investigated all payment arrears for various debt portfolios
- Administered various debtor processes for all collection activities
- Monitored collection of debt and in some cases terminated records
- Assisted supervisor in resolving complaints from members
Candidate Info
years in workforce
years at this job
Information Technology
Collection Specialist
Investigated all payment arrears for various debt portfolios
- Administered various debtor processes for all collection activities
- Monitored collection of debt and in some cases terminated records
- Assisted supervisor in resolving complaints from members
Candidate Info
years in workforce
year at this job
Medical Administration
Collection Specialist
Collected on charge-off bankcards, retail and medical past due accounts.
- Followed federal and state guidelines and mandates regarding collections.
- Prioritized collection system based on severity of delinquency and amount due.
- Located customers by using credit bureau, addresses, or other valid means.
- Recorded new commitment to repay debt and monitored status.
- Prepared reports and purged system if debt became satisfied or client deceased.
Candidate Info
years in workforce
years at this job
Business Management
Music For The Media / Entertainment Law
Credit & Collection Specialist
Restructured collection dept practices for maximum efficiency and A/R recovery
- Managed the Business to Business collections of 400 customer's open invoices
- Created a watch list for problem payers and parameters for better credit monitoring
- Performed financial analysis to verify credit worthiness via trade ref, Seafax, & D&B
- Monitoring of monthly aging reports, credit references, and legal referrals
- Posted payments & credits, handled bank deposits, wire transfers & investigated chargebacks
Candidate Info
years in workforce
years at this job
Education
Commercial Collection Specialist
- Made collection calls and sent written correspondence to reduce over 60 and 90 day aging
- Set up new accounts utilizing D&B or from obtaining credit references.
- Resolved transactions and invoice issues in collaboration with associates and supervisors.
- Conducted meetings with Account Managers each month to discuss account status.
- Recommended accounts for placement with a 3rd party agency when necessary.
- Performed account record updates on various data bases, spreadsheets and applicable systems.
Candidate Info
years in workforce
years at this job
Accounting
Legal Collection Specialist
Responsible for managing all aspects of roughly 1300 accounts as well as assisting co-workers with their accounts.
- Contacted customers to negotiate acceptable payment arrangements or settlements, when applicable.
- Helped streamline processes to better serve our clients and the company as a whole in the state of Illinois.
- Consistently exceeded goals and expectations of management earning Employee of the month on multiple occasions.
Candidate Info
years in workforce
years at this job
Collection Specialist
Managed patient collection for three dental offices and central business office on patient account management
- Placed an average of 30 calls a day to accounts with a past due balance and followed-up with letters and emails as necessary
- Made payment arrangements on balances not covered by insurance
- Turned over unpaid accounts to collection agency
- Fielded an average of 20 incoming customer service calls per day regarding account and insurance questions
- Applied discounts and made adjustments to accounts on average 150 times a month
- Helped bring down the accounts receivable goal by 15% each month by first focusing on accounts that were 120 days past due working down to accounts 30 days past due
- Handled all collection correspondence letters and complaints from patients
Candidate Info
years in workforce
year at this job
Certificate
Collection Specialist
Responsible for researching "zero paid" claims and took action to obtain maximum reimbursement
- Handled Collection Follow up reports for unpaid claims to ensure that all claims are finalized
- Responsible for tracking in-patient denials and requesting appeals from UR nurses
- Prepared appeals on appropriate denied outpatient claims for prompt reimbursement of claims
- Contacted patients about overdue bills and accounts for prompt and accurate reimbursement
- Ensured all bills are submitted in a time efficient and accurate manner
Candidate Info
years in workforce
years at this job
High School Diploma
Vocational Degree
Collection Specialist
- Contributed to company success by calling consumers to assist with financial difficulties.
- Collected on delinquent accounts for multiple clients.
- Increased consumer satisfaction by keeping a good rapport.
- Watched and maintained accounts with collected dollars.
- Utilized skip tracing techniques to locate consumers.
- Complied with Fair Debt Collection Practices Act.
Candidate Info
years in workforce
years at this job
Billing and Collection Specialist
- Approximately 86,000 customers and 21 million in accounts receivable revenue monthly.
- Daily posting of EFT, ACH, Lockbox, online checks, and credit card payments.
- Researched and processed payment transfers and payment refunds.
- Reconciled customer's accounts.
- Collection of corporate and individual client accounts.
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