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Grocery Manager Duties and Responsibilities
Grocery managers perform varied daily tasks depending on how large their store or department is, the number of customers who shop there, and the size of their team. However, there are several core duties associated with this job:
Manage Staff Grocery managers oversee all grocery store staff members. This includes resolving employee disputes, directing staff, assigning duties, and disciplining or firing staff as needed. Grocery managers also schedule staff shifts and vacation days and dispense employee paychecks weekly, biweekly, or monthly.
Train Staff Grocery managers hire and train new grocery store staff members.
Run Cash Register Grocery managers run the cash register to ring up customer purchases.
Inspect Store and Monitor Inventory Grocery managers regularly inspect the store to determine tasks that need to be completed by staff. They also monitor store inventory and update inventory logs. This includes managing store displays and stocking shelves and retail areas, or directing staff to do so.
Address Customer Complaints Grocery managers address complaints from customers and work with them to find satisfying resolutions.
Prepare Bank Deposits Grocery managers reconcile store transactions and prepare bank deposits.
Grocery Manager Skills and QualificationsGrocery managers are leaders who manage daily grocery store or department operations, address and resolve customer problems, and supervise staff. Employers seek grocery managers who have the following specific skills:
- Personnel management - grocery managers are leaders who supervise, train, hire, and fire employees, which requires strong management skills
- Customer service - grocery managers work in a customer-oriented business, so employers look for professionals with customer service skills
- Communication skills - grocery managers use verbal communication skills to address customers and speak with employees
- Physical fitness - grocery managers must stand for long hours at a time and lift and move objects
- Analytical thinking - grocery managers inspect store environments to determine what work needs to be completed, which requires analytical skills and attention to detail
- Computer skills - grocery managers work with multiple software programs to manage inventory, employee schedules, and other store data, which requires computer skills
Grocery Manager Education and TrainingEmployers require grocery managers to have a high school diploma or GED. Past work experience in management or groceries is also strongly preferred. Paid training is provided to grocery managers hired on an entry-level basis. The training program varies by employer and by how much experience the candidate already has. During training, grocery managers work closely with a training manager or regional manager to learn their day-to-day job tasks.
Grocery Manager Salary and OutlookPayScale data shows that grocery managers earn $57,429 in median annual income. According to the Bureau of Labor Statistics (BLS), food service managers earn $52,030 annually, or $25.02 an hour. BLS data shows that employment in this field will rise 9 percent by 2026, which is as fast as the national job growth average. Many employers provide grocery managers with basic health insurance that includes major medical as well as some dental and vision coverage. Paid vacation days are also standard. Uniforms are typically provided as well.
These resources provide work tips and strategies, offer information about education programs, and show dates for upcoming networking opportunities:
Store Manager Red-Hot Career Guide - find out how to answer the interview questions that store managers, including grocery managers, are likely to face with this in-depth book that contains thousands of potential questions and great answers for them
National Grocers Association - this association of independent supermarkets offers information about industry events, education programs, research tools, and other resources
Career as a Supermarket Manager - learn more about the supermarket and grocery store business with this in-depth book that covers all aspects of being a manager in the fast-paced retail food industry
Supermarket News - stay up to date on all relevant news in the world of supermarkets and grocery stores with this industry publication
The Manager's Answer Book: Powerful Tools to Build Trust and Teams, Maximize Your Impact and Influence, and Respond to Challenges - use this book to learn how to build great management skills, lead staff members, and handle the problems that managers face
American Management Association - explore this website to find training seminars, training programs, and other educational resources for managers who want to succeed and perform their jobs effectively
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