Closer / F&i Manager
Recruited by General Sales Manager to improve sales closing ratios and turnaround problematic CSI scores. Assisted sales consultants in closing difficult deals, in addition to enhancing the profitability of each sale by proactively up-selling customers on a range of protection products, such as credit insurance, extended warranties, anti-theft devices. Built and managed relationships with lenders, such as Bank of America, Chase Auto, Mazda Credit, and Toyota Credit, to expedite deal funding of sales.
- Dramatically increased profitability per deal from (-$200) to average $2500+ per month.
- Significantly improved CSI scores from 68% to 98% in one month, to rank #5 in the Northeast region out of approximately 120 peers.
- Played major role in establishing a customer-oriented environment, which helped convert first- time visitors into customers and maximize repeat and referral business.