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Director Of Information Technology Resume Samples
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0-5 years of experience
Employee-owned engineering and environmental consulting firm; 350 employees
- Managed a team of fourteen IT professionals responsible for all corporate and local office systems, including applications, data center, servers and storage, PCs, and telecom. Reported to the COO.
- Completed a current state assessment; authored the firm’s IT strategy and project roadmap.
- Implemented changes resulting in over $200K in operating expense savings in the first year.
- Planned and managed physical-to-virtual server migration; retired over thirty servers and saved over $50K in operating expenses.
- Led the evaluation and selection of a new ERP system for the firm.
- Reorganized the Technical Services team to improve service levels and expand career opportunities. Transformed the Applications team to properly align skills with ongoing duties.
10+ years of experience
Currently working in a dual role as the Director of Information Technology/Senior Network Engineer.
- Designed and implemented entire Active Directory and security infrastructure consisting of 6 locations, 150 users, 250 computers and a data center that includes over 25 servers.
- Effectively prepared and presented large-scale projects to the board of directors.
- Created computer security policy and disaster recovery procedures.
- Successfully deployed Cisco VoIP system throughout entire organization in saving over seventy thousand dollars in communication maintenance costs annually.
- Designed a virtualization solution using Citrix XenServer and XenApp to increase IT department efficiency and response time.
10+ years of experience
Currently managing six direct reports supporting three divisions with annual revenues of $2B. Accountable for the strategic direction, implementation, support, and development of all business applications, including Data Warehousing, Enterprise Resource Planning (ERP), Facilities Management, Financials, Forecasting, Labor Management Systems (LMS), Manufacturing Execution Systems (MES), Procurement, Truck Management Systems (TMS), Warehouse Management Systems (WMS), and Web Development.
- Successfully led a highly customized, ERP replacement project for multiple food and beverage manufacturing divisions.
- Implemented hardware and software upgrades to several mission critical applications.
- Established change management and help desk solutions and policies.
- Centralized disparate support documentation for all business applications and architecture.
0-5 years of experience
Responsible for managing and executing business development activities for IT and other company business lines. Provided executive leadership over internal company-wide IT infrastructure including FISMA compliance and desktop management.
- Led capture and proposal efforts on CMS Grand Rounds Support Task order, $700K win.
- Led proposal efforts on other task order requests including a national enterprise systems build for the Health Insurance company of The United Arab Emirates (approximately $5M), award pending.
- Developed corporate process and tools for opportunities tracking, bid decision making and proposal development. Developed and delivered training classes.
- Introduced methods for tracking project management, workload planning and corporate business performance metrics.
- Provided strategy on managing cutbacks due to a large contract cancellation.
10+ years of experience
Responsible for directing and implementing corporate IT initiatives for the largest privately held auto group in USA with over 75 locations and annual sales over $6 billion.
- Organized all IT functions around partnerships to better support business unit goals.
- Managed IT infrastructure including Network LAN, WAN, MPLS Data Network, Data Centers, Disaster Recovery facilities, ERP applications, telecommunications, various third party applications including CRM, Internal reporting, database management and IT help desk.
- Developed IT standards and policies designed to streamline desktop and software support.
- Instituted Steering committee to align IT initiatives and improve organizational operations.
- Managed all IT vendor relationships, Negotiated related contracts and created annual IT business plan and budget ($15M+) reflective of corporate and business unit initiatives.
6-10 years of experience
Director (2010-2012) and Manager (2007-2010) of Business Technology – Reporting to the Executive Vice-President, Managed Help Desk, Telecommunications, and related Information Technology services for a distributed campus of performance venues and offices across a metropolitan area. Produced reports for management and Board of Trustees to provide feedback on current operations. Formed team to address Payment Card Industry Data Security Standards and selected a vendor for gap analysis. Managed remediation of security gaps.
- Audited telephone services and systems from multiple vendors. Identified and eliminated underused and unnecessary items resulting in savings, refunds, and cost avoidance of $30,000 per year.
- Created and automated reports in SAP Crystal Reports for Help Desk workflow improvements.
- Negotiated with and selected vendors for Telecommunications and Information Technology products, systems, and services. Managed vendor performance after implementation.
- Reconfigured call center telephone system trunk lines and call routing to eliminate problems caused by vendor solution for overflowing calls to backup call center.
- Implemented multifunction copy/scan/fax/print solutions to eliminate desktop inkjet devices to reduce cost per page.
- Implemented access controls with card scanner door controls for critical areas.
- Directed system and network administrators in identifying and resolving connectivity and application accessibility issues.
0-5 years of experience
I spearheaded the IT systems architecture and implementation that enabled OHS to grow from a small optical services company into a national managed care provider. This solution, which is now OHS’ leading source of revenue, included comprehensive MIS processes/applications as well as a highly-effective data center & customer service call center that supported hundreds of users across Connecticut, North Carolina, Florida, and Texas. Also, at this time, HIPPA was being constructed. I supervised my team to respond in full to address the regulations. We implemented them into our system, keeping pace with the government mandate.
- Designed and implemented infrastructure strategy for new insurance processing system, Help Desk call center, and EDI processing of claims.
- Directed and managed all technology needs for a diversified company with over 900 employees in 4 states.
- Planned and managed a technology budget of up to $1.7 million annually.
- Hired, trained, and supervised a technical team of 9 employees (7 in Connecticut and 2 in North Carolina).
0-5 years of experience
Assessed the capabilities maturity state of the legacy IT infrastructure and personnel, developed and implemented an action plan for departmental improvement. Improved the perception of the corporate IT function from business inhibitor to business enabler as evidenced through direct customer feedback and service satisfaction surveys.
- Established and maintained relationships with vendors, suppliers and service providers.
- Developed and instituted formal IT processes, policies, procedures and a Service Knowledge Management System to help the company attain and maintain ISO 9000 and ISO 20000 certifications.
- Developed strategic and tactical goals for corporate information systems
- Developed and managed corporate information technology budget
- Managed IT personnel and full lifecycle of information technology infrastructure, applications and services.
0-5 years of experience
Managed IT/Facilities department of 7 direct reports, including telecom, facilities, admin and Help Desk operations
- Provided first and second-tier technical support and knowledge on Windows server/desktop applications and Macintosh design/account management applications
- Managed all servers and network equipment, including internet and internal production, Lotus Notes, Terminal Services, Microsoft Exchange
- Provided strategic technology direction and spearheaded advanced technology initiatives
- Scaled technology and policies during company growth from 70 to 150 people
- Provided operations management, including security, backup/recovery/disaster planning, off-hours staff coverage
- Oversaw $1.4 M capital budget
Information Technology Cover Letter Examples
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
