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Hotel Front Desk Agent Resume Samples
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0-5 years of experience
- Handled check in and check out for 825 room AAA four diamond property
- Performed job functions with attention to detail, speed and accuracy
- Designed and implemented guest’s room accommodations according to their interest
- Trained and Motivated all new staff.
- Carried out all Concierge duties
0-5 years of experience
- Managed discrepancies involving check-in/ check-out process
- Answered phones to take reservations and/or respond to guest service requests
- Trained in housekeeping for preemptive room turnovers
- Sold two thousand dollars of room revenue in The month of July
0-5 years of experience
Contributed tactful demeanor, outstanding customer service and hospitality
- Earned the responsibility to personally attend to casino VIPs and top guests
- Managed the booking and billing of guest reservations, checked guests in and out of their rooms, reviewed daily reports, handled multiple telephone lines, maintained cash drawer, handled all guests complaints
- Upheld cleanliness, organization and positive morale within the work area
10+ years of experience
Handled front desk operations for 100 guest and 300 rooms per day.
- Took reservations and assisted guests with general services.
- Checked guests in/out; dealt with cash and credit card payments of bills.
- Responded to complaints and situations that required immediate attention.
- Ensured that all wake up calls are handled promptly and properly.
- Concentrated on cleanness and neatness of desk and office areas.
- Ensured transportation of guest to and from the hotel and managed their luggage.
- Available any time for guests to deal with their problems and complaints.
0-5 years of experience
Greet guests, check in/ out, assist guests with reservations, room moves, run reports for housekeeping, update reservations
- Maintain and balance a $500 drawer after shift
- Assist Casino Marketing with comps credits, dinners, limo’s and shows
- Assist fellow front desk agents with any billings issues they may have
- Answer alarms and investigate disturbances
0-5 years of experience
- Demonstrated adeptness at managing customer concerns.
- Trained staff and maintained standards in a high-turnover environment.
- Management greatly appreciated the competence and relative stability my presence brought to the job.
- Sought out by Arabic-speaking clientele.
0-5 years of experience
Performed all administrative duties, Hotel registration, and night auditing.
- Maintained a clean work environment
- Handled all reservations also booking events and private parties.
- Also performed tasks using Microsoft Word, Excel and Power point.
0-5 years of experience
Registered guests into hotel following established procedures, working in coordination with other employees or departments as required ensuring 100% guest satisfaction.
- General office duties included answering phones, giving directions and information on the property and the area to guest, handle check-ins and check-outs.
- Ensured guest requests are met, billing instructions are followed, and valid method of payment established.
- Focused on cash-handling policies and procedures.
0-5 years of experience
Checked guests in/out of the hotel
- Took phone inquiries regarding the property
- Prepared proper billing procedures daily
- Logged and performed concierge requests
- Received and resolved complaints and grievances
- Made essential travel arrangements for guests
0-5 years of experience
- Provided Customer Service to Hotel Guest
- Assisted with Concierge Services
- Checked in and Processed Payment for Hotel Reservations
- Performed Checks and Balance on Cash Drop and Journal at beginning and end of each shift
- Assisted Customers with Complaints, Concerns and Requests
- PBX Operator Part Time for Hotel
0-5 years of experience
- Represented hotel in a professional manner with reservation status, payments and room assignments.
- Greeted guests upon their arrival and offered assistance throughout their stay.
- Worked closely with housekeeping coordinating room turnovers, maintenance requests, and maintained up-to-date status reports.
- Supervised access to safe deposit boxes and guest key storage area.
0-5 years of experience
Reserved & informed guests of rooms and prices
- Provided guests with new information about the hotel
- Demonstrated excellent communication over the phone
- Provided guests with directions, tickets and specials daily
0-5 years of experience
- Kept records of room availability and guests’ accounts
- Assisted guests with quick, efficient and pleasant customer service
- Recorded guests’ comments and complaints
- Responded to customers’ complaints by solving the issues quickly and professionally
- Handled cash and credit card transactions
0-5 years of experience
- Greeted and welcomed all hotel guests.
- Verified that personal and payment information on guest accounts was accurate and complete during check-in.
- Reviewed account information and charges with guests during check-out.
- Resolved service-related problems in a timely manner.
- Accommodated all guests’ requests.
0-5 years of experience
Organize, confirm, process and conduct guest check-in and check-outs, room reservations, requests, changed and cancellations; Handles customer payments such as cash, check and credit card
- Process all guests requests and relay messages
- Complete designated cashier and closing reports in the computer system
- Handles multiple calls as switchboard operator
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
- Perform other job duties assigned by the Supervisor
0-5 years of experience
Maintain an inventory of vacancies, reservations and room assignments
- Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests’ complaints
- Register guests and assigns rooms.
- Accommodates special requests whenever possible.
- Assists in preregistration and blocking of rooms for reservations.
- Uses suggestive selling techniques to sell rooms and to promote services of the hotel.
0-5 years of experience
position in a highly reputed organization
- Maintained exemplary telephone etiquette.
- Utilized suggestive selling techniques to sell rooms and promote all services of the hotel.
- Handled mail, package, and message with due procedures.
- Reported any abnormal patient condition to manager.
- Ensured to balance each clerk’s shift reports and deposits.
- Focused on cash-handling policies and procedures.
- Verified accuracy, completeness and legibility of accounting, reservations and guest service records.
- Balanced guest, city, and advance ledgers and prepared credit card and/or cash deposits.
- Facilitated to answering all phone calls; setting and placing wake up calls; sending and receiving faxes.
- Ensured guest requests are met, billing instructions are followed, and valid method of payment established.
0-5 years of experience
Responsible for greeting and registering guest while providing outstanding guest service
- Settle guest accounts upon completion of guest’s stay
- Hotel operation responsible for delivering all calls to appropriate destination
- Ability to multi task, be detail oriented, and ability to problem solve with internal and external customers
6-10 years of experience
Responsible for registering guest’s and/or determining guest’s reservation status
- Responsible for assigning rooms and accommodating special requests whenever possible
- Responsible for working closely with housekeeping and maintenance departments for smoothness of hotel operation
- Responsible for answering telephone, directing phone calls, and taking reservations
0-5 years of experience
Ensure that all information entered on the account is accurate and detailed for other agents to understand and access
- Fulfill any additional request the guest may have upon arrival
- Settle any disputes in charges that the guest may have before or upon departure
- Be able to effectively communicate with guest under high volume times of check in
0-5 years of experience
Maintain an inventory of vacancies, reservations and room assignments
- Managing high volume incoming call lines
- Register arriving guests and assign rooms
- Answer enquiries regarding hotel services and registration by letter, telephone, in person, provided information about services available in the community and respond to guests’ complaints
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
0-5 years of experience
- Welcoming guest upon arrival and providing information regarding availability, room types, and room rates
- Assigning rooms pertinent to guests’ needs and choice
- Providing exceptional guest service by displaying [company name]’s four service drivers: Friendliness, helpfulness, timeliness, and level of caring.
0-5 years of experience
- Provides ultimate guest service by assisting guest, using proper check-in/out procedures and providing guest with information about hotel and casino
- Performs all registration procedures to include, collects form of payment, assigns room, ensures rates, informs guest of total charges
- Offer assistance and general information to guests regarding the services and amenities of hotel
- Performs clerical duties such as filing, transferring calls and scheduling appointments
- Outstanding ability to perform several tasks at once
0-5 years of experience
- Quickly and effectively solve customer challenges
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
- Perform clerical duties, call transfers, appointment scheduling
- Assist with inquires of hotel amenities and services, general information and local information
- Collect payments, room assignments, rate adjustments, ensure proper room charges
- Assists with business conference scheduling and setup
6-10 years of experience
- Register arriving and departing guests efficiently in a courteous manner
- Handle all incoming calls and clerical duties and provide guests with excellent service and information in a fast and friendly manner
- Take room reservations by phone, email, and walk-ins and accommodate each request to the best of my ability
- Handle financial transactions, collect money from guests, and post incurred fees pertaining to room service
- Research information prior to the arrival of group travels to obtain knowledge of their itinerary and any special events that was being held in the community
0-5 years of experience
Registers guests and assigns rooms.
- Accommodated special requests whenever possible.
- Assist in pre-registration and blocking or rooms for reservations.
- Coordinate room status updates with the housekeeping department by notifying housekeeping of all checks-outs, late check-outs, early check-ins, special requests, part-day rooms and etc.
0-5 years of experience
Greeted and registered guests for their stays at hotel.
- Verified reservations and received payments.
- Checked guests out of hotel and gave change.
- Made and confirmed reservations.
- Contacted housekeeping and maintenance regarding issues with rooms.
0-5 years of experience
- Checking guests in/out of hotel using computer system.
- Assisting guests with any questions/needs that arise.
- Maintaining four star/diamond service standards.
- Hotels night audit paperwork.
- Making and confirming reservations.
0-5 years of experience
To welcome the arriving guests.
- Receiving and processing reservations.
- Filling of the arrival and departure register.
- Dealing with complaints and handling them.
- Communication and coordination with other departments.
- Doing Check in & Check out.
0-5 years of experience
- Check guests into and out of hotel rooms.
- Scheduled reservations for overnight stays or extended stays.
- Upgraded guests into a higher priced room when possible.
- Handle customer complaints in a timely manner.
- Responsible of all forms of payments.
0-5 years of experience
Maintain an inventory of vacancies, reservations and room assignments.
- Register arriving guests and assign rooms
- Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests’ complaints
- Compile and check daily record sheets, guest accounts and receipts using computerized or manual systems
0-5 years of experience
Assist incoming guests with the check-in/out process of the hotel
- Use a web based program to make hotel reservations
- Receiving method of payment in the form of cash or credit card
- Handle guest issues in a proficient professional manner
0-5 years of experience
Welcome, register, and assign rooms and issue room key cards to the guests.
- Provide information about services available in the hotel and in the community.
- Promote and sell guest rooms.
- Keep an inventory of room reservations
- Respond to reservation enquiries
- Receive payment for accounts.
- Advise housekeeping which rooms have been vacated and are ready for cleaning.
- Answer telephones and take messages and handle guest mail.
- Handle customer complaints or refer dissatisfied customers to a manager.
0-5 years of experience
- Collecting all the necessary formal information from the customers
- Processing, arranging for and organizing reservation bills as well as preparing essential reports
- Handling the routine help desk duties including greeting the guests, providing them with all the necessary hotel information, making reservations, answering promptly the customers’ queries on phone or in person
0-5 years of experience
- Greeted Guest upon entrance
- Handled cash and credit card transactions
- Additional duties reporting information to the next agent
Hotel Front Desk Agent Duties and Responsibilities
A Hotel Front Desk Agent must have the ability to complete diverse tasks in order to maintain an efficient front desk area of any hotel. We have reviewed several job listings and found the following among the core Hotel Front Desk Agent duties and responsibilities.
Register Guests Providing rooms for guests with or without reservations is the chief task of a Hotel Front Desk Agent. This includes servicing same-day reservations as well as pre-registered guests. The Hotel Front Desk Agent will provide information about available rooms and rates, furnish room keys and hotel information, and process payments. These duties also include checking guests out of the hotel.
Handle Complaints and Requests A Hotel Front Desk Agent is typically the individual who is approached by guests with comments, complaints or service requests. A guest who wishes to complain that a room is too hot or cold, for instance, or who needs extra towels or bed linen will speak to a Hotel Front Desk Agent. It is the responsibility of the Hotel Front Desk Agent to handle the request him/herself or contact the personnel who would satisfy the request or complaint.
Perform Bookkeeping Duties In many cases, a Hotel Front Desk Agent will be responsible for balancing cash accounts and ensuring that all checkout payments balance at the end of their shift. This might include creating a report per the accounting specifications of an individual hotel or resort.
Hotel Front Desk Agent Skills
Attention to detail and strong communication, organizational and interpersonal skills are important for Hotel Front Desk Agents. A strong sense of customer service is required, as Hotel Front Desk Agents spend much of their time interacting with the public. Strong mathematical skills are needed in order to complete payment processing and bookkeeping responsibilities. In addition to these general skills, a Hotel Front Desk Agent could be expected to possess the following skills. Core skills: Based on job listings we looked at, employers want Hotel Front Desk Agents with these core skills. If you want to work as a Hotel Front Desk Agent, focus on the following.
- Using oral and written communication skills to register and accommodate guests
- Managing guest service requests
- Processing cash or credit card payments
- Maintaining updated information on room availability, reservations and guest messages
- Understanding how to use hotel Property Management Software (PMS) systems
Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your Construction Supervisor toolbox and broaden your career options.
- Apply selling techniques when needed to register rooms
- Knowledge of basic bookkeeping processes
- Ability to complete light maintenance duties if needed
Hotel Front Desk Agent Resources
It is helpful to research additional resources when considering a career as a Hotel Front Desk Agent. Below are links to various resources providing information about this career. On the Web FrontDesk Anywhere – A blog discussing various tips and strategies for those in the hotel management business. All These Places – A travel site that offers a blog addressing hotel front desk topics.
Hospitality Educators – A website for independent hotel owners, which includes articles addressing front office tips such as telephone etiquette and proper service delivery. Industry Groups
American Hotel & Lodging Association (AHLA) – A professional organization offering networking opportunities, conferences and resources for those in the hotel industry.
International Luxury Hotel Association (ILHA) – A non-profit organization devoted to connecting and educating hotel professionals through networking, summits, webcasts and publications. Books
Hotel Front Office Management, 5th Edition – A comprehensive look at management strategies in all areas of hotel front office management.
Don’t Take It Personally: Women Hotel Front Desk Agents Learn to Negotiate Difficult Guests in a Patriarchal Industry – A seasoned
human resources professional relates how female Hotel Front Desk Agents handle irate guests and irrational behavior.
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
