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Guest Service Representative Resume Samples
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Candidate Info
3
years in workforce
2
years at this job
Business
Fashion Merchandising
Fashion Design
Guest Service Representative
- Provided front desk operations, using the register at an advanced level for problems that needed emergency assistance as well as any assistance.
- Writing incident, comment, and complaint reports along with evaluating information for intake allowed me to create a very safe and professional environment.
- Constantly collaborated with superior management by reporting gathered information.
- Improved the guest service department by suggesting a problem solving anaylsis which later increased the scores of the department.
- Respected the confidential nature of privacy and information.
Candidate Info
5
years in workforce
5
months at this job
HS
High School Diploma
Guest Service Representative
- Implemented proactive customer sevice techniques to maintain positive client relationships and ensured guest satisfaction for the duration of their stay.
- Answered phone lines, applied payments and checked guests in and out promptly and efficiently.
- Provided administrative support including, but not limited to, payroll, filing and creating invoices.
Candidate Info
1
year in workforce
1
year at this job
AAS
Associate of Applied Science
Shift Leader / Guest Service Representative
- Promoted to Shift Leader as a result of continuously exceeding sales and customer service goals.
- Managed daily store operations including scheduling and assigning employee duties, and following up on work results.
- Maintained an excellent rapport with customers resulting in superior customer service and increased store sales.
Candidate Info
1
year in workforce
1
year at this job
Guest Service Representative
- Performed wide variety of job duties including front desk night auditing, shuttle driver and evening and graveyard houseman.
- Awarded "The Spirit to Serve" twice providing prompt and courteous service to our guests.
- Passed Hotel Auditing check in experience receiving 87% score.
- Earned cash incentives from getting good GSR also known as guest review scores.
- Demonstrated ability to answer guest inquiries about hotel services, shopping, dining and travel directions.
- Earned cash incentives from getting good GSR also know as guest review scores.
Candidate Info
5
years in workforce
5
years at this job
Education/proficiency
Guest Service Agent/lead Guest Service Representative
Managed and serviced over 200 calls daily pertaining to guest issues and/or hotel inquiries
- Fulfilled all GSA responsibilities using strengths in interpersonal and communications skills
- Successfully streamlined guest check in and checkout procedures by ensuring timelines
- Respond and take action on guest complaints and problems and make sure to find solution
- Resolved complex customer issues thoroughly and diplomatically, without having to escalate calls to manager
Candidate Info
2
years in workforce
2
years at this job
BS
Finance
Guest Service Representative
Educated 20+ students daily on Financial and Managerial Accounting, Math, Statistics and Economics.
- Coached students in studying, note taking, organizational and time management skills while being a source of encouragement and support in a professional manner at all times.
- Helped students in creating/understanding spreadsheets and presentations on their respective subjects.
- Project Leader of "My neighbors garden" project at [company name]
- Worked as a Project Lead alongside with Executive team for "FLIP seminar series" project at [company name].
- Represented [company name] as a presenting team at Enactus competitions.
Candidate Info
1
year in workforce
1
year at this job
Guest Service Representative
- Maintained & managed an accurate cash drawer
- Ensured 100 percent of customers' orders were accurate verbally and rung into the register accurately
- Observed and obeyed all company rules and regulations
Candidate Info
4
years in workforce
1
year at this job
Guest Service Representative
- Supported a strong companywide commitment to excellent customer service.
- Fulfilled customer needs at ticket booth presenting various tour times and locations.
- Acted as liaison between the customer and management team.
- Proactively consulted with customers offering merchandise and services with vendor partners.
- Loaded and unloaded customers from street duck tour rides.
- Provided wheelchair lift service when necessary on duck boats.
Candidate Info
2
years in workforce
6
months at this job
BS
Economics
Guest Service Representative/night Auditor
- Face of the hotel, typically the only staff member in the building with 100+ guests
- Reviewed daily financial reports to ensure accuracy.
- Assisted guests with any needs and helped resolve complaints.
Candidate Info
2
years in workforce
7
months at this job
HS
High School Diploma
Guest Service Representative
I work directly with the public, engaging customers upon arrival and facilitating a positive customer service experience. I was also responsible for managing daily operations of the facility.
- Practiced organizational and communication skills.
- Adapted to learning effective and creative problem-solving techniques.
- Acquired cash handling and POS experience, customer service and retail experience.
- Gained experience in fielding phone calls as well as responding to email requests
Candidate Info
1
year in workforce
1
year at this job
Medical Billing And Coding
Office And Medical Terminology
Guest Service Representative
Performed clerical functions that support billing and money handling, guest reservations, and answering multi-line phones/ routing calls
- Satisfied guest inquiry/ complaint communications
- Responsible for distribution of guest room extras (honors perks, party activities, and various other amenities)
- Served as a primary resource for general hotel information, activity recommendations, local directions and mapping
- Worked cooperatively with door attendee to ensure proper bag checking and distributing
- Provided full service
Candidate Info
1
year in workforce
4
months at this job
BA
Ethnic Studies
Aerospace Studies (us Air Force Reserve Officer Training Corps)
Guest Service Representative
- Check-in and out guests of the hotel.
- Handle any inquiries regarding the hotel, its amenities, or local entertainment times and availability (ex. Medieval Times, Knott's Berry Farm, Disneyland).
- Assisted in setting up continental breakfast area on morning shifts.
- Acted as hub of communication for any potential security risk situations.
- Monitored who entered the hotel at all times, especially late evenings/early mornings.
- Managed and monitored lost and found items from guests.
Candidate Info
1
year in workforce
1
year at this job
Executive Administrative Assistant/guest Service Representative
- Ensured the highest level of guest satisfaction with regard to guests' questions, comments complaints and concerns regarding all aspects of their visit
- Provided concierge services
- Managed cash drawer and was personally responsible for auditing and accounting for day to day monies taken in and collected by accounting office.
- Completed various projects and tasks for the General Manager, Director of Sales and Director of catering
- Managed all event changes within the sales and catering department
- Ordered supplies, managed Office and assisted all members of the sales and catering team
- Organization liaison between the Sales/Catering and Food and Beverage Departments
Candidate Info
7
years in workforce
3
years at this job
BS
Chemistry
Guest Service Representative
Prepared hotel reservations for Guests
- Answered phones for inquiries and redirecting calls with excellent customer service
- Prepared housekeeping schedules
- Guest billing
- Inspected rooms, cleaned lobby and work area
Candidate Info
5
years in workforce
3
months at this job
Intelligence Operations
Guest Service Representative
Working with a small team to promote a unique branding through social media and concierge and guest services, as well as working with retailers to keep their customers happy and returning.
- Provides customers with on-demand concierge and guest services
- Coordinating events and information through proprietary iPad program technology
- Offering directional assistance
- Researching and providing event and promotional information
- Providing recommendations and reservations for restaurants, theaters and movies
Candidate Info
5
years in workforce
2
years at this job
BS
Hospitality
Guest Service Representative
First point of contact
- Utilizes multi-line phone system
- Coordinates with housekeeping to ensure all special request are handled properly
- Process up to 200 guest arrivals and departures per day
- Employee of the Month Holiday Inn Portland Airport March 2015
Candidate Info
4
years in workforce
4
years at this job
C
Early Childhood Education
Guest Service Representative
Answer telephones in a timely and polite manner.
- Communicate with visitors and direct them to appointments or patient rooms.
- Recognize and respond appropriately to violent/abusive situations such as threats, fires and emergency situations.
- Transfer calls to physicians and nurses stations.
- Schedule cab and bus rides for patients and visitors.
- Find in house patients information using the computer.
- Fax, scan and date entry.
Candidate Info
3
years in workforce
3
years at this job
BS
Health Science
Guest Service Representative, Comerica Park
- Maintained and supervised a clean, safe environment for guests
- Interacted with guests in a fast paced, high populated environment
- Attended to and handled all questions and concerns of guests
- Communicated professionally via radio
Candidate Info
4
years in workforce
1
year at this job
AS
Computer Information Systems
Guest Service Representative
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
- Secure payment; verify and adjust billing.
- Process all guest requests and relay messages.
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Candidate Info
6
years in workforce
4
years at this job
Financial Accounting
Guest Service Representative
- Answer questions from patrons about merchandise and answer those questions by walking them to departments
- Turnover stock and product within departments to ensure quality and new styles for each season
- Efficiently handle complex situations regarding product placement and sales techniques
- Communicate and work across multiple teams to ensure efficient process flow.
Candidate Info
1
year in workforce
1
year at this job
HS
High School Diploma
AS
Business
Guest Service Representative
- Oversee the inquiries from customer via phone
- Develop and promote training modules for new employees
- Responsible for ensuring all customer concerns are handled in a timely manner
- Actively participate in developing standard guidelines to adhere for customers/employees
- Handle all incoming phone calls and handle issues
- Handle refunds and credits due to customer unsatisfactory service.
Candidate Info
2
years in workforce
4
months at this job
Front Desk Guest Service Representative
- Greet, register and assign available rooms to guests in a polite and resourceful manner
- Direct and accompany guests to different facilities in the hotel
- Answer inquiries regarding hotel services on a multi- line phone system
- Filing of guest folios in an organized manner
- Cash handling on a daily basis
Candidate Info
2
years in workforce
7
months at this job
BA
Psychology
BA
Child Advocacy
Front Desk Agent- Guest Service Representative
- Processed guest check-ins and checkouts
- Held responsibility for guests' credit card payments, authorizations and disputes
- Pre-assigned rooms and made keys for IHG Priority members
- Made sure all shifts' duties were completed
- Situated guest complaints regarding room accommodations
- Answered the telephones promptly and responded to guests' questions regarding hotel property, transportation and location
Candidate Info
13
years in workforce
3
years at this job
AS
Human Services
Guest Service Representative
- Interact heavily with guests on sales floor & cash register
- Assist customers with product selection(s)
- Maintain a well stocked & neat store appearance
- Provide support to customers with final purchases, questions, concerns & offer resolutions
- Answer calls, retrieve pick up merchandise orders & create price tags for shelf labeling
Candidate Info
2
years in workforce
1
year at this job
HS
High School Diploma
BFA
Fashion Merchandising
Business Management
Guest Service Representative
- Register and assign rooms to guest and issue room keys
- Transmit and receive messages
- Keep records of occupied rooms and guests’ accounts
- Make and confirm reservations
- Present statements to and collect payments from departing guests.
- Compile and check daily record sheets, guest accounts, receipts and vouchers using the Choice Advantage system
Candidate Info
3
years in workforce
1
year at this job
AS
Hospitality And Tourism Management
Business Management
Guest Service Representative
- Welcome and acknowledge all guests according to company standards
- Secure payment; verify and adjust billing
- Complete designated cashier and closing reports in the computer system
- Develop and maintain positive working relationships with others
- Accept and record wake-up call requests and deliver to appropriate department
Candidate Info
2
years in workforce
2
years at this job
Party Hostess, Guest Service Representative (gsr), Dining Attendant
- Party hostess- interacted & entertained children and adults.
- GSR- interacted with guest, explained party packages to guest in person and over the phone.
- Dining Attendant- made sure the room was clean; understand the value of subtle but excellent customer service.
- I'm always on time for shifts, went earlier than my schedule time when asked to.
- I'm great with customer service, I'm bilingual, I got great evaluations from random customers.
- Exceeded the requirements of a Caterer
- Delivered food, prepared food, and presented food to clients.
Candidate Info
12
years in workforce
6
years at this job
HS
Medical
Guest Service Representative
Assist guest with check-in and check-out process through Opera PMS, Holidex Plus, and OnQ
- Process a variety of payment methods
- Answers multiple phone line on Private Branch Exchange (PBX) System
- Bookkeeping as well as other various office duties
Candidate Info
5
years in workforce
5
years at this job
Guest Service Representative
- Greet guest warmly and with enthusiasm.
- Acts as a liaison between guest and the services provided within and outside of the resort.
- Promote services such as resort events, activities and hours of operation currently available.
- Answered incoming questions and forwarding incoming communications to appropriate staff.
- Responds to any request of the guest in a timely fashion
- Administrated the policies and procedures of the Guest Services Department.
- Coordinate and assist with other departments for better guest services.
- Administered constant vigilance of resort and department for assistance and guidance.
- Developed and maintained harmonious relationships with other employees.
Candidate Info
5
years in workforce
1
year at this job
AAS
Marketing And Management
BA
Hospitality And Resort Management
Guest Service Representative/ Manager on Duty
- Manager duties consist of performing inspections of rooms and the property
- Ensure all personnel on my shift are following all policy and procedures
- Answer phones, make reservations, or transfer the calls if needed
- Cross-trained in the restaurant
- Handle payment transactions, and maintain accountability for all the hotel keys
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