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Technical Service Engineer Resume Samples
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0-5 years of experience
Master Patient Index (MPI) Specialist Team Lead, Application Expert
- Developed company wide tools and strategies used to convert all patient records into Epic
- Coordinated and executed the conversion of millions of patient records for multiple large organizations
- Built trusting relationship with executive and analyst teams
- Managed multiple high impact projects with numerous customers
- Created and hosted webinars detailing setup and troubleshooting skills for analysts
- Mentored and advised new hires in technical aspects of Epic applications and tools
6-10 years of experience
Technical subject matter expert for complex Class II medical devices providing training, technical and process support for the commercial organization including sales, clinical and service groups.
- Lead multiple cross-functional teams on process, quality and functionality improvements through multiple facets of the organization.
- Troubleshoot technical and clinical issues with worldwide commercial organization on ASP capital equipment.
- International trainer for first-of-its-kind automatic endoscope cleaner and reprocessor.
- Write and review technical publications including user’s guides, service guides, installation guides and technical bulletins and customer letters.
- Core team member for the development of a low cost endoscope reprocessor. Developed all service training materials and service documentation.
- Participated in multiple customer relationship management application launches. Trained a variety of groups on the application.
- Regularly presented to key opinion leaders within the organization as a member of the endoscope cleaner and reprocessor stewardship team.
- Improved processes within the technical service engineering department within two months of joining the department which increasing the efficiency in knowledge transfer to the field service organization.
0-5 years of experience
- Provided technical direction to technicians to assist in repairing customer vehicles
- Diagnose complex concerns related to body electrical, wind noise, and vibration
- 95% customer satisfaction due to first time contact fixes
0-5 years of experience
- Oversee and drive projects to penetrate the North American automotive market and promote POSCO products
- Establish and maintain customer relationships with automotive OEMS and part suppliers (FCA, GM, Ford, Toyota, MAGNA)
- Serve as the lead engineering advisor to clients and provide technical service on POSCO’s products including quality after-sales service and FLD analysis
- Code VBA to synthesize large amounts of raw data to generate weekly reports used by upper management
- Collect, analyze, and forecast steel and automotive trends used by the entire company to drive business decisions
0-5 years of experience
Instruct and facilitate customers, to maintain and troubleshoot phone and internet services.
- Provide customers and clients necessary assistance on network system specific
- Mastec Technology (Direct TV): May 2014 Present.
- Technician Satellite Installation
- Mastec Technology ( AT&T Home Security Alarm) Present.
0-5 years of experience
- Develop product documentation
- Create & facilitate training
- Provide Tier 3 technical support for advanced and power users of software products, also in Spanish
- Perform basic software troubleshooting/navigation support
- Resolve 20-30 inbound service requests daily, following up via phone and email with customers
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
