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Technical Engineer Resume Samples
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6-10 years of experience
Designed, developed and deployed network for Kenya and Uganda. Developed strategies for marketing and lead sales and technical teams. Managed operations for Kenya
- Deployed and maintained ISP systems and networks for Tangerine and achieved 99.8% system availability at all times.
- Initiated and developed strategies for marketing and sales, and consistently increased revenues. Managed six vendors from Africa, Israel and Canada. Established new contracts which reduced expenses by $500K.
- Recruited and trained four sales managers, each who surpassed their department sales goals.
- Invented a new products for the company with the combination of speeds and CAP, which increased sales of the company by two hundred times.
0-5 years of experience
[company name] helps community financial institutions compete with mega banks by offering software and services such as rewards checking products, and monitoring of those products.
- Installed and configured [company name] software on financial institution servers ensuring that account data and transactions were entered into the database correctly.
- Monitored up to 15 clients to ensure daily processing completed.
- Performed troubleshooting and successfully resolved any issues that occurred with daily and end of month processing or with billing and consulting data being received from the financial institution.
- Trained clients on the end of month processing required ensuring that client’s customers received the proper rewards on personal checking and savings accounts.
- Provided excellent customer service for issues or questions from client banks and credit unions.
0-5 years of experience
Lead quality control functions and laboratory operations encompassing workflow management, analytical / technical support to production department, procedure development, materials procurement, process statistical analysis, and annual supplier reviews. Direct R&D projects, prepare reports for CEO, and represent company as invited panelist at academic science fairs and conferences on Working in Industry. Manage $980K annual budget. Mentor, motivate, and supervise team of up to eight laboratory technicians.
- Established quality laboratory for this start-up facility by writing operating procedures, work instructions, and calibrations, organizing lab to meet ISO 9001 standards, providing production department with trend analysis, and qualifying new product lines and products.
- Delivered 45% cost savings, while increasing process capability from 0.03 to 2.57 by leading Six Sigma Green Belt project that minimized variation for specific product property within six months.
- Delivered 79% cost savings in Quality Department by improving work efficiency and operational imporvements
- Boosted workflow efficiency 97%, while achieving 94% cost savings by developing new testing methods to determine sizing concentration on fiber surface. Methods are now used across company in other plants.
- Ranked as top performing facility for accuracy and precision in mechanical and physical sampling despite being operational for less than one year against other three plants’ several years of operations.
- Played instrumental role in resolving technical issues for BMW within one week as member of expert technical team. Categorized issues based on highest impact throughout supply chain, prioritized top five issues, and eliminated additional step in production process.
0-5 years of experience
Repaired Windows and OSX based Laptop and Desktop computer systems for Businesses and Individuals.
- Designed websites for a large number of clients / services such as: artist portfolio sites, online brochures / advertisement sites, cloud business management systems, custom client databases with multi-tier security & advanced calendar systems.
- Developed website administrative back ends & content management systems so clients can have a customized experience and the ability to easily update their sites without having to know web design.
- Managed sales, contracts, affiliations, automatic resale ecommerce sites & billing systems tied into merchant accounts.
- Repaired & setup computers & server systems for businesses: self hosted internal websites & data servers for email, file sharing, VPN & print management.
- Designed graphics for website interfaces, business cards, logos, billboards, posters, flyers, catalogs, menus and more.
- Provided consulting services for individuals & business’s for their tech related needs.
0-5 years of experience
Supervised survey team on multiple survey projects.
- Provided leadership of three personnel ensuring proper training and knowledge of job skills required.
- Expertly managed $100,000 worth of survey equipment, soil testing materials, and computer equipment resulting in zero loss in a one year period.
- Counseled employees on strengths and weaknesses, as well as training on survey equipment such as the Trimble R8 and 5600 Total Station.
- Trained with the National Geospatial-Intelligence Agency, and conducted airfield survey using Trimble R8, Trimble 5700 and 5600 Total station, GeoLab, and Trimble Business Center.
0-5 years of experience
Experience in hospital site technical implementations with a financial scope impact ranging from $250K to $1 million.
- Configured and supported Microsoft SQL Cluster Environments for failover which reduced the amount of server downtime due to software or hardware failures.
- Key project team member for all technical aspects of the Horizon Patient Folder (HPF) electronic medical records system.
- Created quality improvement documents that contributed to effective hands-on and lecture led training courses, and a more efficient installation process and effective IS staff training courses.
- Executed project objectives, deliverables, work plans, and timelines.
- Participated in project lifecycle process improvement teams.
- Experienced in remote troubleshooting and server support.
- Managed expectations within the business regarding functionality, scope, and deliverables.
- Analyzed business problems and constraints during the project lifecycle and hospital support phases, identify options and recommend solutions.
- Ensured project documents were complete, the current revision, and archived correctly.
10+ years of experience
Performed territory service work including installation, testing, repairing, preventative maintenance, and calibration. Managed quality assurance efforts. Directed daily operations including employee supervision, organizational management, sales, business development, marketing, and customer service. Maintained service schedule and support contracts with customers. Established and maintained customer relations. Provided on-site and telephone consultation customer support. Led technical training efforts for customers through on-the-job training and formal training. Managed parts inventory and technical support logistics. Trained and mobilized service engineers with tools and spare parts.
- Troubleshot, identified, and resolved problems on installed equipment.
- Led vendor relationship management functions and secured competitive pricing for all purchases.
- Spearheaded market research initiatives and identified emerging market trends.
- Played an integral role in increasing revenue levels and improving client retention within saturated markets by effectively managing accounts.
0-5 years of experience
Provide technical support for desktop hardware and software for Wintel platforms in person, by phone or remotely.
- Updated ticketing software provided by Zendesk.com with all issues quickly and provided resolution steps in order to keep a database of system errors for future reference.
- Monitored all network activity through the Orion Network Performance Monitor.
- Modified and upgraded database systems to suit company requirements.
- Managed multiple IT infrastructures through IP management software such as NET-Admin. Also managed networking environment for Databases of all types.
- Managed Blackberry Enterprise Server and provided technical support for all Blackberry devices.
- Created, maintained an inventory of all hardware and software according to each client group. Stocked all necessary supplies for daily production.
6-10 years of experience
Provide System/Network Technical support for Transport Service Switch(TSS)/WaveStar TDM/Metropolis DMX Access Multiplexer products
- Partner with tier 1 &2 technical team to reviewed customer issues
- Analyze/Diagnose and resolve network issues(Ethernet, Sonet/SDH protocols) in a timely manner
- Communicated and provided critical data to R&D and overall Technical Support team
0-5 years of experience
Provided on-site and remote technical support to a variety of small businesses and non-profit organizations throughout the D.C. metropolitan area
- Provided administrative services involving Active Directory and Exchange for many clients as well as resolved networking issues, set up routers and firewalls, and resolved printer issues
- Experience with virtualization and the setup and maintenance of Hyper-V servers and Citrix Xenservers, also maintained XenDesktop virtual machines
- Performed multiple print server migrations, created login scripts and network shares, and have installed Active Directory on various servers
- Worked with a diverse client base with various levels of technical proficiency
0-5 years of experience
Served as Project Lead for the implementation of a complete network infrastructure which included servers, rack, switches, routers, firewalls, and workstations
- Configured, upgraded, and maintained several VMWare ESX Server virtual environments
- Migrated physical to hosted virtual workstations for a customer with remote users in multiple state locations
- Managed the configuration of Fortigate and SonicWall VPN routers allowing remote access for multiple IPsec and SSL VPN clients
- Performed multiple POP and IMAP migrations to Microsoft Exchange hosted installations
- Consistently performed 24×7 on-call support for all clients
0-5 years of experience
Planned, designed, quoted and installed solar thermal water heating systems (Bosch & Buderus Products) for residential apartments, villas, schools, star hotels, hospitals etc. and also maintained the same.
- Supervised technicians in the installation and maintenance of solar water heating systems.
- Estimated daily hot water demand and peak demand for buildings for designing systems.
- Marketed a broad range of plumbing and drainage technology products (Valsir Italy)
- Sized pumps and pipes as per client’s requirement & specifications.
- Performed heat load calculation for designing HVAC units.
- Produced product submittals and compliance statement of products to contractors.
- Developed and customized reports, making enhancements as per customer and business requirements & maintained up-to-date documentation in line with organizational standards.
10+ years of experience
Served as team lead as well as technical lead on government’s I&T team responsible for productizing packet processing and cyber defense systems based on C++/Java in Linux environment.
- Team size range four and 12 members (including government personnel and other sub-contractors).
- Responsible for day-to-day management of team (Scrum): task assignment, status reporting, metrics collection, setting team goals, planning, and management reporting for each development spin.
- Hands-on day-to-day activities developing and executing regression test (combination of shell, perl, ruby scripting), installing and troubleshooting software in the lab as well as operational (live-test) systems.
- Key accomplishments include implementing home-grown, transparent (wiki software) automated environment to enable continuous integration and testing of baselined software (CVS, subversion) using tests mapped to defined use cases and requirements.
- Selected as AT&T Circle of Excellence 2008 and 2009.
- Promoted from Principal Staff to Director in 2006.
0-5 years of experience
Supervise the management of Car Fleet Company Program with over 100 vehicles and emergency units with a value over $4.0M
- Responsible for the management of an average budget of $1.5M
- Provided a proposal to improve in the restructure of the Company Fleet and resulted in mayor savings and customers satisfaction
- Develop and implemented cost reduction initiatives for the Fleet program and launch performance metrics for the overall execution of the preventive maintenance program
6-10 years of experience
Performed integration functions in communication with clients, staff, and vendors. Determined specific requirements for individual computer systems. Documented installation instructions.
- Guaranteed smooth operations monitoring systems to detect and address existing and potential problems.
- Provided change, incident and request management, approving or denying environment changes.
- Implemented enhanced systems effectively while maintaining smooth production processes.
- Migrated all data center computers from one vendor to another, reducing costs and expenditures, completing without business interruptions, on time and within budget.
- Installed new software code into development servers, staging and uploading data into production servers, as key team member.
- Updated, repaired and enhanced codes configuring digital presses on on-going basis.
- Maintained production plant operations providing consistent, remote technical analysis.
6-10 years of experience
Created and maintained Computer Based Training (CBT) materials through multimedia software, for the use of educating operating personnel on Raytheon Systems
- Directed interactions with engineers and customers to tailor courses, determine objectives, and ensure effective communication throughout phases of product.
- Developed processes in streamlining the formation of CBTs to decrease costs and time while maintaining product quality
- Communicated with team to provide support as needed and divide tasks for greater efficiency
- Received 6 Sigma certification
- Obtained Secret Clearance
0-5 years of experience
- Provide Remote, Desk side and Residential assistance for clients up to Executive level personnel using Windows, Mac OSX, iOS and Chrome OS.
- Setup and Manage servers and workstations for multiple clients ranging from 5-200 users utilizing MS Server 2003-2012, SBS 2008/2011, SQL Server 2008/2012, SharePoint 2010/2013, Exchange 2007-2013, Office365, Hyper-V and VMWare: ESXi, Player, Workstation.
- Installed and managed backup solutions including QNap, Datto and Symantec Backup Exec.
- Performed routine and emergency maintenance on servers, workstations and provided detailed reports to clients on monthly and as needed basis.
- Engaged new clients and assisted with analysis of existing infrastructure and software solutions and provided custom tailored solutions based on clients’ needs and budget
0-5 years of experience
On-site project manager for desktop refresh from Windows XP to Windows 7; in-place or with hardware replacement
- Consulted with client to determine and document data locations
- Backed up user data from Windows XP systems, then imaged desktop or laptop computers with Windows 7
- Restored user data to computer and installed custom-list of applications; and tested applications for functionality
- Performed asset management for all equipment installed and/or removed
- Performed asset management for all devices being removed for accounting purposes of Fortune 500 companies
0-5 years of experience
On-site project manager for desktop refresh from Windows XP to Windows 7; in-place or with hardware replacement
- Consulted with client to determine and document data locations
- Backed up user data from Windows XP systems, then imaged desktop or laptop computers with Windows 7
- Restored user data to computer and installed custom-list of applications; and tested applications for functionality
- Performed asset management for all equipment installed and/or removed
- Performed asset management for all devices being removed for accounting purposes of Fortune 500 companies
0-5 years of experience
Provided designs for the Remodel and construction of Air Assault School on Ft Bragg.
- Participated in survey to expand Sicily Drop Zone, landing, taxi, and takeoff areas.
- Led teams of surveyors to conduct several surveys around Ft Bragg area.
- Planned and led training events to Army Standard of both Military skills, and job skills.
- Provided subject matter level advice for other members of section.
- Often worked with customers to find a compromise between what they wanted and what was possible to provide.
- Provided QA&QC on many projects completed by members of section.
6-10 years of experience
Design and implemented cutover for over 20 sites, working Sprint, Highpoint, and on-site technician for deployment.
- Managed the configuration and deployment of the Corporate WLAN infrastructure using Cisco WLAN controller and centralized LWAPP. Enforced strict security by utilizing RADIUS, 802.1x, and WPA/WPA2 encryption.
- Upgrades from Cisco 6509’s to Nexus 7K line.
- Configuration of Cisco, Foundry, Riverbeds and Avaya and access layer switches.
- Managed all data center deployment and design requirements.
- Spearheaded the move of a data center for ET/Insider from the Paramount Lot to the Radford Lot.
0-5 years of experience
- Developed “tech packets” containing bill of materials, tolerance specifications, material selection, finishing specifications and laser graphic art required for manufacturing of the company’s components.
- Utilized 3-D modeling software and rapid prototyping machines to produce solid models for use in test fitting, design review and CAM (computer aided manufacturing).
- Investigated returned products to identify root causes of failure.
- Maintained all ECOs for 30+ products.
- Interfaced with our manufacturer to correct manufacturing issues.
- Suggested changes for manufacturing and tooling; reducing the cost of production and increasing quality.
6-10 years of experience
Design and implemented cutover for over 20 sites, working Sprint, Highpoint, and on-site technician for deployment.
- Managed the configuration and deployment of the Corporate WLAN infrastructure using Cisco WLAN controller and centralized LWAPP. Enforced strict security by utilizing RADIUS, 802.1x, and WPA/WPA2 encryption.
- Upgrades from Cisco 6509’s to Nexus 7K line.
- Configuration of Cisco, Foundry, Riverbeds and Avaya and access layer switches.
- Managed all data center deployment and design requirements.
- Spearheaded the move of a data center for ET/Insider from the Paramount Lot to the Radford Lot.
0-5 years of experience
- Calculated maximum allowable forces for punches
- Measured tablets using calipers, microscopes, and gauges
- Modeled tablets using Pro/E (Solidworks equivalent) and produced fully annotated 2D/3D drawings for customers
0-5 years of experience
Covered Kaspersky Enterprise Edition antivirus software and Network Security
- Assisted customers to build information security environment, dealt with computer virus problems and communicated with them
- Trained new team members
- Translated English software and help to Traditional Chinese
0-5 years of experience
Provided Call Center technical support on HP’s FASTest telecom systems used in telephony networks.
- Working remotely with customers to provide answers to technical questions, diagnose system problems and manage escalations using standard processes and procedures.
- Provide a single customer interface between factory and field staff engaged in on-site and remote support.
- Act as a customer advocate in support discussions with field and factory teams.
- Function with minimum supervision as a member of a problem-solving team as experience is gained in appropriate areas.
- Mentor work of 5 Call center engineers.
- Provide new system functionality training for customer operational and system management staff.
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
