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0-5 years of experience
Participated in PowerShell V-Team which drove scripting standards within PSG winning an award for providing automated patching capabilities to PSG
- Drove creation of lifecycle process SOP from design to implementation to operations which provided a clear way for upgrades/changes to go from concept to operational
- Successfully upgraded GFS-SMTP mail relay service from SMTP over IIS 5 to Exchange 2010 and migrated customers to new service
- Identified gap in RAS consumption reporting and resolved by creating PowerShell script providing daily usage reports with the data also being injected into a SQL 2012 DB for long term reporting
- Developed PowerShell script that decreased build time of O365D RAS systems by 87%
0-5 years of experience
Provided standard programming, custom programming, system installation, system commissioning, of [company name]robotic electrical, software, mechanical products and applications.
- Consistently achieved 100% budget and time targets in the installation of vision robotic cells for Ford Edge/Ford Flex, and provided mechanical and electrical system support for customer production and maintenance teams.
- Enhanced customer maintenance capabilities by developing standard operations and troubleshooting procedures for new systems.
- Improved territory technical support with courtesy visits to customers, and supplied sales leads for maintenance and engineering services.
- Increased sales by providing custom 2D / 3D vision robotic programs used in system development for feasibility studies.
- Prepared detailed reports for management regarding robotic / system detects affecting installation, operation, and preventive maintenance.
0-5 years of experience
Provided rapid response to Urgent Priority 1 calls for non-functioning CT explosives detection systems. Repaired and requalified airport bomb detection scanners. Prioritized other service requests to ensure attention to critical needs. Maintained high security confidential and sensitive government background clearance. Coordinated regular preventive maintenance on five high-value systems in compliance with all directives.
- Dramatically improved organization in tool rooms, supply rooms, and offices to streamline operations and create greater efficiency.
- Devised and implemented numerous safety procedures for unrecognized risks that prevented serious injury or damage to complex, high-value equipment.
- Eagerly participated in extensive overtime during critical period, using off-peak hours to address FAA / TSA concerns and helping GE to earn valuable contract extension.
0-5 years of experience
First call quality support to all John Deere American facilities for Eaton hydraulics, with focus on warranty reduction and quality improvements across multiple customer locations and Eaton manufacturing plants.
- Provided rapid response customer service that resulted in zero quality escapes from customer's manufacturing facility within one business day turnaround.
- Organized and facilitated seven cross-functional teams and led the efforts of the teams to achieve the first warranty claims reduction of over 300 claims.
- Established solid relationships at five Deere facilities and six Eaton manufacturing facilities.
- Utilized Deere's JDSN portal for data mining warranty claims, tracking corrective actions, and monitoring progress of Eaton plants' performance in Deere's "Achieving Excellence" goals.
0-5 years of experience
Provided rapid response to Urgent Priority 1 calls for non-functioning CT explosives detection systems. Repaired and requalified airport bomb detection scanners. Prioritized other service requests to ensure attention to critical needs. Maintained high security confidential and sensitive government background clearance. Coordinated regular preventive maintenance on five high-value systems in compliance with all directives.
- Dramatically improved organization in tool rooms, supply rooms, and offices to streamline operations and create greater efficiency.
- Devised and implemented numerous safety procedures for unrecognized risks that prevented serious injury or damage to complex, high-value equipment.
- Eagerly participated in extensive overtime during critical period, using off-peak hours to address FAA / TSA concerns and helping GE to earn valuable contract extension.
0-5 years of experience
Design, installation and maintenance of stored energy systems
- Responsible for the day-to-day planning, management and control of multiple projects
- Consistently produced profits ranking myself in the top 20 of 135 men across the country with the same position and earned bonuses/incentive pay each quarter
- Cross-sold an array of peripherals to national accounts and generated new business in the South Florida territory
- Experience with Procurement, Inventory Management, Logistics and Scheduling administration
- Efficiently and effectively managed multiple projects at one time on a revolving basis
- Successfully introduced cold-calling to management and trained coworkers on techniques to make these convert to new business
0-5 years of experience
- Routinely advised and assisted numerous co-workers on preventive maintenance, installation, operation and troubleshooting the personnel X-ray detection system.
- Maintained $6.5 million of American Science and Engineering backscatter cargo and personnel X-ray systems.
- Diagnosed the cause of malfunctions and identified failures and determined corrective action to restore X-ray detection systems to required operating specifications and standards.
- Coordinated air and convoy travel of system equipment and parts to ensure all scheduled and unscheduled maintenance is performed to customer satisfaction.
- Conducted operator training of 46 service members and directly enhanced the security of remote military outposts in Afghanistan.
6-10 years of experience
Installed Motion Picture Recorders in LA, New York, Stockholm, Rome, England and Australia
- Provided Level 3 worldwide onsite and phone support for Motion picture laser recorder.
- Created service documentation, trained clients and field engineers.
- Developed hardware and software tools to service recorders and scanners
- Developed and implemented shell scripts in Linux to facilitate remote monitoring.
- Managed monthly Image Quality Analysis program to keep our customers equipment calibrated and within tight specifications.
0-5 years of experience
Responsible in providing customer service and support to install based of Scott care and Vasomedical non-invasive EECP systems. Customer support and maintenance.
- Provided daily reports and scheduled PM's and outstanding repairs.
- Completed repairs, preventative maintenance, and installations in a timely manner
- Escalated problems, situations and, provided technical support to new and existing
- Primary function to complete all service calls, maintenance programs within hospitals, clinics, assigned to my region. Schedule and completed all Pm's and field
- Resolve major critical issue; resolve major technical issues and correct problems
0-5 years of experience
Field Service Engineer - Installed, managed and maintained the Lensar Laser System in hospital and surgery centers across the United States.
- Completed the Lensar Vision System Certified Maintenance Course
- Achieved high customer satisfaction by facilitating rapid communication with customers and providing problem resolution.
- Provided surgery stand-by and training on operational aspects of the products to doctors and staff as well as internal sales and clinical employees when necessary.
- Applied technical knowledge and judgment to technically manage products to meet equipment requirements.
- Installed, repaired, and upgraded Laser systems
- Strategically promoted, educated and marketed Lensar Laser services to customers.
- Maintained a (service data base) accuracy and information.
0-5 years of experience
Installed, tested, serviced and maintained complex medical devices and equipment.
- Provided excellent equipment repair and customer support services to clients.
- Scheduled inspection and testing and resolved medical equipment issues.
- Monitored functions of clinical machines and optimized their efficiency.
- Received positive feedback from clients on maintenance and repair.
10+ years of experience
Read blueprints, wiring diagrams, schematic drawings, or engineering instructions for assembling electronics units, applying knowledge of electronic theory and components.
- Identified and resolved equipment malfunctions, working with manufacturers or field representatives as necessary to procure replacement parts.
- Tested electronics units, using standard test equipment, and analyzed results to evaluate performance and determine need for adjustment.
- Adjusted or replaced defective or improperly functioning circuitry or electronics components, using hand tools.
- Assembled, tested, or maintained circuitry or electronic components, according to engineering instructions, technical manuals, or knowledge of electronics, using hand or power tools.
0-5 years of experience
Responsible for installation, repair, preventive maintenance and training for entire FDA regulated [company name] (Nicolet, Viasys) Windows based medical products line. (EMG, EEG, EKG, Vascular and Sleep systems), as well as coordination of daily work schedule, coordinated all aspects of service calls with customers, travel, support, sales, and shipping, and a quarterly inventory maintenance.
- Connected all components to customer network as required per connection specifications (AD, DHCP, DICOM, HL7, P2P and Wireless connections).
- Actively participated in numerous small and large scale installs at Hospitals, Sleep labs and Doctor's offices as a part of a team and independently.
- Performed over 600+ onsite service calls throughout the United States, routinely on very tight timelines.
- Completed 2 years of extensive training on Hardware/Software [company name] product line involving server storage, wireless and audio/video components as well as multiple legacy systems.
- Tracked all work related activities (service calls, travel, food, inventory and customer warranties) using Clientele ticketing system.
- Maintained all records relating to credit cards, travel expenditures and maintenance on corporate vehicle.
6-10 years of experience
Serve as Team Lead for a technical team of 11 SEs providing guidance on order processes, escalation support and workload distribution.
- Mentor and train new SEs on systems, customer interaction and order process flows.
- Provide pre-sales technical support for complex managed services solutions.
- Provide Sales Support to the Direct Sales teams, Account Development teams and the Agent Sales Channel.
- Provide and coordinate technical support related to sales opportunities. Validate configuration options and create a detailed Scope of Work for each complex configuration to be presented to Service Delivery for provisioning and implementation of a customer order.
- Provide customer consultation on sales opportunities, validation of all sales orders, ongoing enhancement of service and product descriptions, and interfacing with operations and engineer teams to keep up-to-date on all new service capabilities.
- Develop relationships via daily interaction with other sales personnel, Engineering, Account Management, and support services at all levels.
0-5 years of experience
Responsible for new system installations, service and training for company's product line of Phacoemulsification Systems.
- Managed accounts without supervision.
- Mentored junior field engineers.
- Analyzed system performance and completed surgical evaluations, calibrations of latest evolution of Phacoemulsification Systems.
- Provided on-site surgery observation and support to cataract and transplant surgeons, optimizing surgical procedures and improving patient outcomes.
- Provided hardware and software upgrades.
- Provided training to surgeons and OR staff in proper equipment use.
10+ years of experience
Installed, repaired, and maintained GE uninterrupted power supply systems (UPS) (1-500KVA) of types: Sitepro and Lanpro.
- Performed preventive maintenance on generators and A/C units.
- Installed switch boxes, terminal panels and all related equipment, cables and batteries.
- Repaired and maintained invertors, rectifiers, laser printers and monitors.
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