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Operations Engineer Resume Samples
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0-5 years of experience
Monitoring project activities to ensure that the project deliverables such as time, cost and performance parameters are
met within the stipulated schedule and budgeted cost.
- Developed and executed KPIs that guide business directions, processes and efficiency.
- Coordinated with the various stake holders in the system like local municipal body, government agencies, social & political setup, general public etc.
- Administering the formulation, implementation of customer service centers in various parts of the city, thereby striving to deliver high quality services to the end users.
0-5 years of experience
- Successfully diagnosed sub-standard equipment at site level.
- Coordinated between carrier NOC and vendor NOC to ensure adherence to established MOPs and Government standards.
- Decommissioned faulty equipment.
- Skillfully installed and integrated new hardware and components.
- Troubleshot ongoing issues to bring the sites back into compliance.
0-5 years of experience
- Determined severity of problems; troubleshoots, resolves or refers to appropriate technical staff as appropriate to determine root cause analysis and correction
- Responsible for incident/problem management and change management using Cherwell Service Management ITSM platform
- Responsible for daily platform health by reviewing alerts & actively monitoring
- Supported Ecops offshore resources providing guidance and answering questions; updating of run books as needed
- Assisted in overseeing Control-M jobs, ensuring jobs run as scheduled
- Assisted in incident communication with MF and external vendors (Sitespect, Bounceexchange, Certona, Mercent, etc.)
- Participated in identifying and implementing new Operational tools/processes for improved efficiency
- Configured and built Online Technology personnel laptops; keeping OS and software up to date
- Provided tier 2 - 3 production support; rotating 24/7 on-call support
- Escalated technical issues and coordinates with other teams to resolve problems and provide solutions
0-5 years of experience
- Provide support for enterprise production and cloud systems, such as Exchange, DNS, DHCP, Office365, Active Directory, SAN, Azure, AWS, CommVault Backups, DL380 Hardware provisioning, Virtualization technologies such as Citrix XenApp XenDesktop, VMware, and Hyper-V.
- Provide Highly Available Clustering services at a 99.999% uptime, which include failover clustering, Network Load Balancing, and Network F5 Configurations
- Identify and virtualize physical servers that could run in a Hyper-V clustered environment. This saved us the cost of keeping physical hardware in maintenance contracts and management costs.
- Perform tasks in compliance with corporate security programs and change management processes.
- Point of contact for decision making for users, team members and management to facilitate timely resolution of technical issues.
- Implementation and use of ITIL process compliant automation, such as Desired State Configuration and PowerShell scripting.
- Provide training to the Service Desk and technical users of new applications and processes.
0-5 years of experience
Serves as a senior Active Directory engineer for a large environment consisting of Windows with multiple domains and forests with hundreds of thousands of users and computers
- Maintains a large DNS environment with multiple zones.
- Performs tier 3 Active Directory troubleshooting
- Performs domain migrations
- Designs, implements, and troubleshoots group policies (GPO)
- Tools used include Advanced Roles Server (ARS), GPOAdmin PowerShell, Men & Mice
0-5 years of experience
- Lead the Operations Engineering team in analyzing and resolving OpenStack customer facing architectural, procedural, and performance realted issues. Developed internal training for Operations Engineers based on unique customer implementation of OpenStack.
- Supported, deployed, diagnosed, and solved issues for large-scale multi-tenant infrastructure level services for customers running Mirantis OpenStack, including Ceph, Neutron, Murano, Docker, Kubernetes, CoreOS, Nova, RabbitMQ, MySQL, Horizon, Apache, Keystone, Cinder, Glance, Python, Fabric, Cisco ACI, Foreman, Swift, AWS, PlumGRID, Google Compute Platform, rkt, Apache Mesos, Puppet, Chef, Ansible,, Zabbix
- Responsible for research and analysis of launchpad for coding, errant, and missing functionality. Also diagnosed missing documentation, misconfiguration, authorization, hardware, neutron/ovs failures, as well as end user errors.
0-5 years of experience
Citizens Bank/IBM datacenter operations engineer servicing BAU remote smart-hand-and-eyes premier customer support of 365/24/7 enterprise operations across global datacenters and colocation facilities.
- Critical-situation emergency response team activities
- Physical security access and customer orientation
- RFID inventory management of critical systems
- Data Center Secure level Access
- Level-1, Level-2, and Level-3 support
0-5 years of experience
- Responsible for mission planning and scheduling of spacecraft and ground resources
- Supported planning operations, definition, and concept of operations
- Defined the design and development of planning operations in a third party facility
- Interfaced with system design engineers and internal/external organizations
- Reviewed mission readiness with senior management and customer management
- Participated in payload checkout and daily routine operations
- Supported the Mission Operations Manager in any defined and undefined tasks and/or activities
0-5 years of experience
- Created/Modified ECO’s to ensure medical devices were UDI compliant per FDA requirements
- Verified engineering drawings to include in BOM’s
- Help streamline QMS by modifying how ECO’s are created and organized
- Reviewed ECO’s to ensure they had accurate content, and followed specific guidelines
0-5 years of experience
- Responsible for the day to day operations of the building mechanical, electrical, plumbing, life safety, BAS/EMS systems and all critical infrastructure support systems.
- Responsible for projects implemented by the onsite associates representing the Verizon Wireless Call Center.
- Performing inspections, preventative maintenance programs and repairs to ensure the optimal performance and maximum life of building operation systems.
0-5 years of experience
Maintain procedures for equipment operation and maintenance in accordance with corporate and government nuclear power standards and requirements
- Acquire and maintain DOE-L security clearance
- Support and troubleshoot equipment on the work floor
- Design support equipment
- Develop NAVSEA rigging designs for crane operated handling equipment
- Consult with vendors during manufacturing and procurement of new equipment
- Acquire and maintain local qualifications for Radiological and Environmental controls including DOT and Naval Nuclear Propulsion Program requirements and regulations
- Received Level II MSLT Helium Leak Test training
- Working knowledge of AutoCAD software as well as limited experience with Pro-E and NX 5.0 modeling
- Proficient with Microsoft Office
0-5 years of experience
- Monitors health and availability of Network and Servers with the utilization of several health monitors.
- Provide Incident Management during major issues to bring the necessary resources together to resolve the issue to reduce the time to resolution.
- Provide mentoring and continuous training to Tier I and II analysts.
- Create and/or Update technical documentation for procedures or diagrams.
- Administrate IBM Sterling Gateway’s application for setting up accounts and verify successful transmissions. Run ad-hoc file transfers to deliver reports to internal and external stakeholders.
0-5 years of experience
- Performed maintenance, monitoring repairs to the Mechanical, Plumbing, Structural, Furniture, Fire, Life Safety, Emergency generators, Chillers, compressors, Cooling towers and Heating Air Conditioning Controls systems for the facility to keep facility and building systems up to applicable standards as assigned.
- Responsible for facility services, preventative maintenance, purchasing and inventory control, contracted maintenance, general maintenance and technical proficiency.
- High voltage switching of main switch gears for site equipment up to (13,200 volts) with arch flash training along with lock out tag out on all equipment.
0-5 years of experience
- Accept and log user calls (in the IT Incident Management System) and provide resolutions (utilizing the IT Knowledge Base) to users by telephone, email, or remote tools in accordance with service standards defined by Sidley.
- Escalate calls (as necessary) to IT staff, or authorized contractors to resolve problems and/or execute user requests according to published escalation procedures.
- Maintain ownership of user inquiries and requests through resolution, owning the relationship with the customer.
- Notify the initiator of user inquiries and requests of status (general updates, action plans, next steps, and closure) based on Sidley escalation and notification procedures.
- Meet team and individual performance standards as defined by the Service Desk Manager
- Execute basic and routine systems administration tasks (e.g., password administration and print queue management) as defined by Sidley.
- Install approved applications utilizing Sidley defined standards.
- Conduct basic and routine network administration tasks (e.g., monitor system consoles) in time frames specified by Sidley.
- Other duties as reasonably assigned in balance with ongoing call and ticket volumes.
0-5 years of experience
- Monitor ticketing software (Clarizen, ServiceNow, Remedy) to complete projects, help with customer requests and retrieve necessary information
- Work with sr. engineers on configurations of switchs, routers, firewalls, and various servers and equipment
- Maintain regular communication with superiors, customers, and co-workers regarding day to day operations and projects
- Install, terminate, and test fiber optic, and copper circuits
- Read, comprehend, and work from complex technical drafting documents (i.e. blueprints, sketches, building plans, schematics, etc.) pertaining to electrical and mechanical systems that serve the data center.
- Inspect, monitor, document, and report the condition of all data center equipment.
0-5 years of experience
- Operations Support Analyst/Engineer and Windows Deployment Engineer
- Support SCCM infrastructure servers and resolve / troubleshoot any SCCM Operational service tickets
- Operational Support of 160,000 Endpoints, 4 Primaries and over 200 DP’s
years of experience
- Responsibilities include, providing consultation to customers experiencing various networking issues beyond the carrier edge, to include unique issues across a variety of vendor platforms.
- Technologies include security engineering and concepts, MPLS IPVPN's, IPSec VPN's, Cloud storage and computing, traffic analysis, Quality of Service, VLAN’s, and general network engineering improvement analysis.
- Discover, research, document, and test solutions to ensure successful implementation, and optimization of carrier products within customer networks and equipment.
- Dedicated engineering resource for a Professional Services NOC.
0-5 years of experience
- Provided job design, well support, and post job analysis to customers using basic engineering principles.
- Quality assurance and control of all chemicals and sand on location.
- Knowledge in chemical handling and safety standards while performing on the job pumping.
- Use engineering controls to run and monitor a job safely.
0-5 years of experience
- Design and deploy low-latency infrastructure for trading teams at global colo's.
- Actively work on automating networking process by writing scripts and tools in Python/Shell.
- Monitor network for any packet loss, latency increase, and other network issues.
- Troubleshoot network issues between host and exchanges on daily basis.
- Work with exchanges to deploy cross connects to our infrastructure.
- Design, deploy and support remote offices.
- Research new technologies and test hardware in network lab.
0-5 years of experience
- Manage and maintain tracking and communications systems
- Provide support for individual problems with radios and tracking devices
- Assist with installations and maintenance of electrical components as issues arise
0-5 years of experience
- Configuring/Troubleshooting Cisco Catalyst switches (3850’s, 3750’s, 4900’s, 6500’s)
- Configuring/Troubleshooting Cisco ASR routers (1001x’s, 1002x’s, 1004x’s)
- Configuring/Troubleshooting Arista switches(7050’s, 7150’s)
- Configuring/Troubleshooting Cisco Nexus devices (3000, 5000, 7000 series)
- Configuring/Troubleshooting routing and layer-2 network protocols (UDLD, LACP, BFD, OSPF, BGP, EIGRP, HSRP)
- Configuring/Troubleshooting Cisco ASA firewalls (including IPSec tunnels, ACLs, active/passive failover troubleshooting/configuration, NAT/PAT, TCP/UDP connectivity issues)
- Automating network tasks with python scripts (updating network configurations on large numbers of network devices)
- Extensive use of linux network troubleshooting tools to solve complex network issues
- Ability to collect packet packet captures and use wireshark/tshark for analyzing packet captures
- Troubleshooting linux network issues using various linux systems tools such as netstat, ss, strace
0-5 years of experience
- Assists in planning, design, fabrication, installation and removal of equipment and test articles at hypersonic test facility APTU
- Provides technical direction for maintenance, facility asset coordination, configuration management, and systems engineering
- Develops conceptual designs for mechanical system upgrades, repairs, or new installations
- Insures adherence to applicable OSHA, ASME, environmental, and industry standards
- Responsible for updating system drawing and work instructions
- Coordinates work flow and issues work instructions to mixed craft test crew consisting of Electricians, Machinists, Pipefitters, Boilermakers and Instrument Technicians
- Researches and procures material for maintenance and test programs
- Directs craft operating test facility systems during test operations
- Responsible for creating work instruction packages to support test programs
0-5 years of experience
- Assume full accountability in providing 24/7/365 level 1 network surveillance, maintenance, and change management support for premium customers; which involve event detection and notification, network fault isolation and resolution, escalations, network performance troubleshooting, configuration changes and hardware maintenance services through telnet and ssh remote access
- Extensively utilize internal network management systems to detect alarms, open an electronic troubleshooting ticket through IP-Center ticketing system, and access provider edge (PE) and customer edge (CE) routers
- Check and evaluate logs, routing/switching issues, and configuration issues; as well as conduct ping tests, stress tests and notify field engineers to determine the root cause
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