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Field Application Engineer Resume Samples
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0-5 years of experience
Key technical member on several tier #1 sales teams (Cisco, Bay Networks, Sun & Silicon Graphics)
- Developed key relationships within tier #1 engineering organizations (design & management)
- Acquired $15M in new business through engineering efforts
- Top FAE awards for several manufacturers '97-99
- Successfully launched new products: developed and presented technical training modules to assist sales force in successful solution selling
- Consistently achieved FAE awards for several manufacturers
0-5 years of experience
[company name] is a hardware and software integrator of LCD displays and PC based digital signage systems.
- Acted primarily in a project management and territory management capacity
- Managed over 100 projects, many of which included sophisticated touchscreen and content management functionality
- Consulted with clients, identified requirements, estimated costs, wrote functional specifications and scope of work documents and supervised designers and developers to bring projects to completion
- Developed an RFID based digital signage system, then managed its successful transition to a commercial product and established its presence in the market with $100K in immediate sales
- Achieved sales growth every year of the company's existence leading to $1M in revenue.
- Developed expertise in all aspects of the technology business
0-5 years of experience
A top 10 semiconductor company and a leader in microcontrollers headquartered in Austin, TX, USA
- Grew customer base from 11 to 40 and product design pipelines from 29 to 80 in 30 months
- Won three strategic customers and awarded the Team BRAVO Award for two years in a row
- Conceptualized and led a product definition for global launch. Revenue forecast > $40M
- Developed / influenced various customer centric strategies for accelerated growth
- Led various product introductions and customer trainings across India
- Provided numerous customized product solutions that reduced customers time-to-market by 20%
- Appointed Technical Leader for defining product roadmap
0-5 years of experience
Responsible for pre-sales support of BenQ's fixed pixel displays which included LCD monitors and projectors. Tested product usability and functionality.
- Established and operated [company name]'s Test Lab within budget. This included the purchase, operation and maintanence of all equipment.
- Increased positive press and brand awareness by 50% by submitting 'Golden' samples to editors.
- Created a standard test document used to collect and report all QA findings to headquarters in Taiwan.
- Improved the user experience by reviewing and editing technical documents created in Taiwan.
- Collaborated extensively with headquarters to implement and improve quality procedures.
6-10 years of experience
Managed conversion efforts in assigned areas and motivated sales force to obtain annual goals.
- Managed and maintained aluminum building wire conversion efforts in South Central and Northeastern United States and increased sales by 30-40% in these areas.
- Conducted daily product presentations with major engineering firms, electrical contractors, and end users such as Carter & Burgess, Fisk Electric, JB&B, Ewing Cole, Marriott Hotels, US Corp of Engineers, University of Texas and the Federal Bureau of Prisons.
- Initiated meetings with contractors and sales representatives to meet annual sales goals.
0-5 years of experience
Managed a team of 15 software and firmware engineers designing BiTMICRO's next generation solid state drive product line and 10 technical support and Field Application Engineers in Design Verification Testing (DVT) involving PC system builds, OS installation, test bench creation, shock/vibe/thermal qualification, OS/chipset compatibility, and RMA debug & repair.
- Spearheaded the New Product Introduction (NPI) process committee to ensure Marketing specifications, Sales projections, and Engineering designs scheduled aligned.
- Oversaw the Engineering Change Notification (ECN) and Engineering Change Order (ECO) process.
- Led company business development and sales teams (15 people) in identifying potential business deals by contacting potential partners and exploring opportunities, generating quotes and closed new deals.
- Coordinated daily with HW, ASIC, and FW engineering and Production to resolve design issues.
- Provided a closed loop feedback process to improve DFT and DFM.
- Synthesized and place-and-routed the Enclosure Services Interface (ESI) FPGA
- Wrote the user manual for BiTMICRO's Fibre Channel E-Disk product line.
0-5 years of experience
Increased design registrations from 5 to 543 in three years
- Increased company registerable sales by 670% in three years
- Directed 108 Outside Sales Reps at 10 distribution branches within the Dixie states
- Key member of the "Micon Tools Task Team" at Hitachi
- Orchestrated the first Hitachi seminars ever given by a distributor
- Part of the team that developed the first IDE for Hitachi (HiView)
- Received Hitachi's "Rep FAE of the year award" in 1998
0-5 years of experience
Provide pre-sales, implementation and post sales support for [company name]'s Contact Center products. Products provided feature testing, load testing, and monitoring for complex call center applications.
- Managed numerous projects from needs analysis, through design, implementation and cut over.
- Redesigned discovery process to ensure solutions met customer's business objectives. Resulted in two large orders and the retention of a significant Fortune 100 customer.
- Created innovative product presentation illustrating a sound value proposition and quick ROI.
0-5 years of experience
Department of Product Marketing, Hitachi Semiconductor, Taipei, Taiwan
- Technical support and trouble shooting for compact flash (CF) card.
- Participated in CF card formatting tool development to increase production efficiency for customers.
- Led 5 person sales team to promote flash memories and controller in Taiwan market.
- Market analyzed, predicted and reported to headquarters in Japan.
- Promoted new products in Taiwan and developed new customers.
0-5 years of experience
Responsible for taking ownership of Tier 1-focussed customer opportunities by providing cost-effective technical solutions with superior quality and reliability, in pursuit of increased market share (optical transceivers).
- Worked closely with customers in assigned territory to fully understand their specific optical transceiver requirements for existing systems and new product development.
- Provided timely feedback to OCP (Optical Communication Products) internal teams from the customer interface to assist with strategizing and product alignment.
- Served as the primary technical OCP resource and front line interface for assigned customers in the field.
- Reviewed all customer optical specification requirements, performed gap analysis and translated into customized datasheets.
- Achieved significant design win/market share increase as a dependable SONET transceiver supplier on the Cisco 15454 & 15310 systems. Also during this tenure, steadily increased design win/market share as a dependable SONET transceiver supplier on the Fujitsu FW 4100 system.
0-5 years of experience
- Designed and modeled products and sub-assemblies for customers using Solidworks and AutoCAD
- Assisted engineering OEMs with products to optimize designs for marketing and manufacturing, including structural, thermal, aesthetic and electrical analysis
- Supported over 35 manufacturers from battery, cable, display, PCB, metal, plastics, motor, power supply and IC industry for over 100 customer accounts
- Outside sales representative for Colorado and Utah territories
- Produced millions in opportunities with proven ability to close deals
0-5 years of experience
- Actively participated in development of required software including writing business requirements and coding.
- Created test plans, test cases and performed quality assurance and control on all software.
- Oversaw client management by providing exceptional customer service, training and troubleshooting assistance.
- Recipient of prestigious "Rock Star of the Quarter” for exceptional work.
- Recognized by company for considerable improvements in Software Quality while directly managing QA/UAT teams.
0-5 years of experience
Responsible for technical support for all customers, interface between Singapore and India for technical enquiries.
- Supported leading modem manufacturers (such as D-Link, Motorola) to design and develop Conexant's Smart Modem with Smart Data Access Arrangement (DAA) using Conexant chipset, a 4 layered PCB.
- Designed and developed Class D Amplifiers using Micro-Semi's LX1722 for leading manufacturers (such as BPL India)
- Managed communication and resolution of technical enquires between Singapore and India on Conexant chipsets and Class D amplifiers
0-5 years of experience
Supported IBM as they developed OEM external RAID storage products with Fibre Channel, SAS, iSCSI host interface.
- Resolved field and test issues working together with [company name] and IBM development
- Communicated regularly with [company name] account team about high priority defects to insure proper focus of [company name] development
- Presented new product training to IBM service personnel
- Facilitated inclusion of [company name] storage into new IBM high performance storage server solution, including resolution of customer support process, implementation of rack ship hardware, and defect resolution
0-5 years of experience
Lead crews for controls, robot programming, installation, and debugging for several automation systems.
- Trained new employees in PLC programming, robot programming and debugging.
- Designed, built, installed, debugged and supported numerous automated systems.
- Wrote programming standards for new customers.
- Wrote quotes for projects and segments of programs, and estimated timelines for scopes of work.
- Performed project cost analysis
0-5 years of experience
- Assembled computers and installed software and hardware to meet customer requirements
- Installed, managed, and networked a new computer lab which consisted of 10 client computers, 5 servers, and 5 Automated Optical Inspection machines
- Upgraded PLC programs to ensure optimal performance for customer assembly lines
- Repaired hardware and software errors when assembly lines were down and calibrated AOI machines quickly to ensure quality in customer production
- Networked client computers, servers, and machines at various customer sites
- Programmed PCB’s for clients and evaluations and trained new customers on AOI machines
6-10 years of experience
- Lead new MCU architectures at Tektronix, Cipher Systems, Bi-Amp, Controltek, and others to market by providing hardware and software support to new 8-bit & 32-bit Microcontroller designs
- Bridged factories and critical customers for early silicon and proto design in hardware and software
- Attended 7 years of multiple lines' technical trainings & kept local engineering community updated
- Taught multiple 8 & 32-bit hands-on, day long training classes created by All American; "AVR & ARM University"
- Lead Focus Design Win/Registration Program, Top 3 in DW and registrations among All American FAEs
- Promoted focus All American lines within our engineering commuting, created relationships lasting to today
0-5 years of experience
Technical support for Broadcom, Xilinx FPGA's and CPLD's, Cypress, TI, NXP, ST, Atmel and Maxim.
- Taught hands-on seminars on Cypress PSOC and Xilinx design flow.
- Educated and trained customers on new technologies through presentations, and individual support.
- Hands-on support for Atmel SAM and ST STM32 Microcontrollers.
- Responsible for the recruiting and interviewing of FAE candidates. Mentored and trained newly hired FAE employees.
- Provided technical leadership in the form of training and coaching to non-technical sales team.
0-5 years of experience
Responsible for pre-sales and post-sales support of raw silicon wafers for the Intel account
- Spearheaded customer qualification of new manufacturing sites and new manufacturing processes by designing
- Collaborated with cross functional teams to identify root cause and corrective actions for silicon substrate issues
- Utilized quality tools like 8D, 5 Why analysis, SPC and Process Control Systems to solve problems
0-5 years of experience
FAE assigned to Motorola's SURFboard Cable Modem project. Responsible for installation and product support of proprietary and DOCSIS compliant cable modem systems.
- Installed and configured SURFboard proprietary telco return cable modem system, including Motorola's Broadband Network Hub.
- Provided on-site DOCSIS modem sales presentations and demonstrations to customers.
- Assisted customers with configuring TCP/IP networks for cable modem operations.
- Training Department, conducted training classes for customers on cable modem operation and configuration.
- Work with customers on installation and upgrades of Motorola's DOCSIS modems.
- Trained employees and customers on Motorola's DOCSIS compliant modems.
0-5 years of experience
As the technical account owner, aligned with key influencers in customer's technical staff and management to influence
product adoption.
- Presented capabilities of Altera's products and performed demos and feasibility analysis
- Orchestrated Altera's technical resources as appropriate for the customer engagement and post-sale support efforts.
- Created technical proposals based on customer requirements to formulate Altera's value proposition
- Worked with Product Planning to provide input based on customer requirements to help define next gen products.
- Complemented the local processor specialist FAEs in supporting the 32-bit NIOS soft core processor design engagements.
0-5 years of experience
- Performed budgeting of new and retrofit projects with regards to design alternatives, operating costs, and economic feasibility
- Designed and supervised installation of Heat Exchangers (Air Preheaters, HRSGs, Boilers, etc.) at client site
- Performed engineering analysis to ensure safety, compatibility and met customer specifications.
- Provided technical overview of projects through reviewing design drawings and specifications
- Extensive travel within North America- attended pre-construction meetings with engineers; developed and maintained business relationship and promoted the company's products and technology
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