Network Operations Technician II
Provided technical support for Baltimore, MD regional field operations team. Served as primary contact for multiple sites; supported local and long-haul telecommunication transport and routing equipment, DC Power plants, HVAC systems, fire suppression equipment, inside plant wiring and facilities maintenance issues. Installed network equipment, responded to service and equipment outages and provided on-call maintenance for all assigned sites. Maintained OSP (outside plant) fiber network by protecting the local and backbone fiber optic network routes with 24/7 coverage, fiber optic installation support and fiber optic network testing.
- Conducted maintenance and troubleshooting efforts to restore network service outages to network equipment or fiber optic network, maintaining an MTTR (Mean Time to Repair) to less than two hours.
- Coordinated fiber optic testing activities to isolate damage to fiber optic network using OTDR and other OSP test instruments.
- Led local efforts to validate fiber optic network with fiber optic characterization testing and defect mitigation.
- Fulfilled local project efforts for the construction and integration of new sites, equipment installations, system test and turn-up, and system upgrades.