Software Quality Analyst
Strategically prioritized, planned, and coordinated quality projects to ensure on-time, requirements-compliant completion. Effectively analyzed internal processes to define inefficiencies and provided expert recommendations to boost productivity and streamline workflow. Collaboratively worked with different departments to successfully create and integrate the Interwoven Records Management Software. Instructed and directed staff on properly executing Software and Crystal Reports, further illustrating exceptional training abilities. Conducted in-depth review and analysis of various efficiencies, alternatives, and gaps and placed on SharePoint sites and server as a Subject Matter Expert on CMS Time and Billing.
- Contributed analytical skills and sharp attention to detail in evaluating test plans and testing methodology to mitigate risks and to ensure the systems met functional and performance requirements.
- Successfully provided key support in troubleshooting and evaluating complex problems and escalating highly complex issues to subject matter experts.
- Demonstrated exceptional communication abilities in building and establishing strong relationships with other Grant Thornton functional groups.
- Closely analyzed findings and presented multi-faceted recommendations and solutions to problems using experience in multiple technical areas.